Bought a car recently and the staff were excellent making the experience enjoyable rather than stressful Had to return to the dealership two days later due to an oversight on everyone’s behalf we did... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Today, April 30th, 2026, I went to pick up a Mercedes Benz A-Class and I am extremely happy with my purchase. The person who assisted me was Ash Gill, an exemplary customer service representative. His... Se mere
Virksomheden har svaret
Wow what can I say ! Amazing experience with crystal ! Fabulous test drive, Fabulous experience from start to finish . Professional at every level making my car buying process an absolute joy ! Could... Se mere
Virksomheden har svaret
Excellent customer service. The staff are very professional and welcoming, no rush sales. Time was taken to provide all information, allowing me to make an informed decision about the purchase and ta... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Skrevet af virksomheden
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Kontaktoplysninger
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, Storbritannien
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4,5
Fremragende
337 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 70 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent alround!!
Excellent staff and such a easy and smooth process from start to finish buying a vehicle.
Top work guys and girls!!
Thanks for everything!
11. marts 2026
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Louie from j w autos made the whole…
Louie from j w autos made the whole process of buying a new car very easy, made to feel very welcome ,such a great man and company. Highly recommend thanks guys
5. marts 2026
Besvarelse fra JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us, we'll make sure to pass on your kind words to Louie!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
This dealership are much better than…
This dealership is much better than the everyday manufacturers dealerships.
It was a whole new experience which others would benefit by following.
The sales representative Crystal was very knowledgeable, patient and helpful and we are very happy with the electric car we purchased.
Many thanks Crystal
26. februar 2026
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review, we're happy to hear your experience with Krystal was great, we'll make sure to pass on your kind words to her!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Very helpful and made me feel at ease…
Very helpful and made me feel at ease with buying my new car
2. marts 2026
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
My salesperson Jordan was very…
My salesperson Jordan was very friendly, answered all my questions with patience. JW was accommodative in keeping my new car longer than their norm after purchase. Great service all in all.
28. februar 2026
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with Jordan and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Friend and good service
1. marts 2026
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We're so glad your visit to the dealership smooth.
If you need any assistance, we will be more than happy to help. We look forward to seeing you in the future.
Kind regards,
JW Autos
Besvarelse fra JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
10 out 10
Louis was amazing, everything we asked for he was really helpful, we went to test drive one car but changed our minds and test drove a second, he helped with all paperwork and then personally delivered our car, above and beyond, couldn’t recommend enough
28. februar 2026
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We're so glad your visit to the dealership smooth, we will make sure to pass on your kind words to Louie!
If you need any assistance, we will be more than happy to help. We look forward to seeing you in the future.
Kind regards,
JW Autos
The whole process from start to finish…
The whole process from start to finish was very easy and smooth. Krystal spent time showing me several vehicles and was really helpful. It was really lovely to have such a positive and personal service.
28. februar 2026
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We're so glad your visit to the dealership smooth, we will make sure to pass on your kind words to Krystal!
If you need any assistance, we will be more than happy to help. We look forward to seeing you in the future.
Kind regards,
JW Autos
Besvarelse fra JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with Krystal.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Awesome service
Crystal was great, she explained everything well, talked through the added extras but wasnt forceful on having to get them. Very considerate always checking if you need a drink. She made sure she tried getting the best deal and the right car.
20. februar 2026
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
I went for a 10 AM pre booked…
I went for a 10 AM pre booked appointment on Saturday the 14th of Feb. I had a message and a phone call from them after 9:00 AM the same day so they knew I were attending I got there 20 minutes later 10 minutes early and they had somebody else there looking at the same vehicle which they sold it too!! They didn't even have the courtesy to call me on route and let me know. Shocking behaviour Jordan!! I will not be recommending JW Autos to anybody else.
I was totally gazumped.
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra JW Autos
Hi Elizabeth,
Thank you for your feedback. Genuinely sorry that you were disappointed with your experience.
As discussed, while your appointment was booked for 10am, we do operate on a first-come, first-served basis unless a vehicle is reserved with a holding deposit. You were offered the opportunity to reserve the vehicle prior to arrival, but this option wasn’t taken.
Another customer arrived earlier and chose to proceed with the purchase immediately. Unfortunately, in a fast-moving market we cannot delay or refuse a confirmed sale without a reservation in place.
We completely understand how frustrating this must have felt, especially as you were on your way. There was no intention to cause upset or waste your time.
We wish you the very best in finding the right vehicle, and if we can assist in sourcing something similar, we would be more than happy to help.
Regards,
JW Autos
Pay a deposit on credit card as protection
Bought car in March 2025. Warning lights appeared within 2 weeks. Unable to find a garage willing to undertake warranty work (citing slow payment) in frustration my hysband drove 48 miles back to JW Autos and was assured warranty would deal with issues. On way back home brake pedal was rock hard and really hard to depress without standing on it.
Had to get car recovered and taken to garage where the long process of warranty repair began. Letters to JWAutos went unanswered.
Months went by and in June he went back to JWAutos where the owner promised on a handshake that he could have a courtesy car and we had his word that he would pay for any repairs not covered under warranty. We received a courtesy car and the slow process continued with the garage needing permission from the warranty company to carry out all repairs. The timing chain needed replacement but JWAutos offered a derisory amount which was refused.
In a cowardly and underhand manner JWAutos (or their representatives) waited until our curtains were drawn then sneaked onto our run in and reclaimed the courtesy car. No one had the manners to ring the doorbell - we still have the key to the courtesy car! We discovered what had happened from neighbours' "Ring" doorbell footage. We have had to resort to making a claim under Section 75 of the Consumer Credit Act as the deposit was paid via credit card.
Warning - pay a portion on your credit card.
Do not believe anything you are told.
Do not expect letters to be responded to
We are now nearly a year since the purchase - the car has not been driveable since 23/4/2025. Be warned
17. marts 2025
Uopfordret anmeldelse
Our experience was great from start to…
Our experience was great from start to finish, very happy!
14. februar 2026
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with us, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Really friendly atmosphere
Really friendly atmosphere, staff was very welcoming and lovely.
Our sales lady was brilliant and really knew her job well
14. februar 2026
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with us, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Friendly Staff.
The staff are friendly, helpful, nothing is to much for them. They are open to haggling which is good. We got the deal we were prepared for. Would I recommend them, yes I would.
8. februar 2026
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Besvarelse fra JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Very welcoming and friendly with all…
Very welcoming and friendly with all questions answered quickly
4. februar 2026
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Ask for Louie
Went to look for a new Mercedes here and was greeted by Louie, very helpful and informative. Would definitely recommend.
Thanks Louie!!!
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with Louie.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Had the best experience today very…
Had the best experience today very helpful and professional
31. januar 2026
Besvarelse fra JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.