Bought a car recently and the staff were excellent making the experience enjoyable rather than stressful Had to return to the dealership two days later due to an oversight on everyone’s behalf we did... Se mere
Virksomheden har svaret

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Bought a car recently and the staff were excellent making the experience enjoyable rather than stressful Had to return to the dealership two days later due to an oversight on everyone’s behalf we did... Se mere
Virksomheden har svaret
Today, April 30th, 2026, I went to pick up a Mercedes Benz A-Class and I am extremely happy with my purchase. The person who assisted me was Ash Gill, an exemplary customer service representative. His... Se mere
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Wow what can I say ! Amazing experience with crystal ! Fabulous test drive, Fabulous experience from start to finish . Professional at every level making my car buying process an absolute joy ! Could... Se mere
Virksomheden har svaret
Excellent customer service. The staff are very professional and welcoming, no rush sales. Time was taken to provide all information, allowing me to make an informed decision about the purchase and ta... Se mere
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With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Skrevet af virksomheden
Same Day Drive Away!

J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, Storbritannien
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 70 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent staff and such a easy and smooth process from start to finish buying a vehicle.
Top work guys and girls!!
Thanks for everything!

Besvarelse fra JW Autos
Louie from j w autos made the whole process of buying a new car very easy, made to feel very welcome ,such a great man and company. Highly recommend thanks guys

Besvarelse fra JW Autos
This dealership is much better than the everyday manufacturers dealerships.
It was a whole new experience which others would benefit by following.
The sales representative Crystal was very knowledgeable, patient and helpful and we are very happy with the electric car we purchased.
Many thanks Crystal

Besvarelse fra JW Autos
Very helpful and made me feel at ease with buying my new car

Besvarelse fra JW Autos
My salesperson Jordan was very friendly, answered all my questions with patience. JW was accommodative in keeping my new car longer than their norm after purchase. Great service all in all.

Besvarelse fra JW Autos
Louis was amazing, everything we asked for he was really helpful, we went to test drive one car but changed our minds and test drove a second, he helped with all paperwork and then personally delivered our car, above and beyond, couldn’t recommend enough

Besvarelse fra JW Autos
The whole process from start to finish was very easy and smooth. Krystal spent time showing me several vehicles and was really helpful. It was really lovely to have such a positive and personal service.

Besvarelse fra JW Autos
Crystal was great, she explained everything well, talked through the added extras but wasnt forceful on having to get them. Very considerate always checking if you need a drink. She made sure she tried getting the best deal and the right car.

Besvarelse fra JW Autos
I went for a 10 AM pre booked appointment on Saturday the 14th of Feb. I had a message and a phone call from them after 9:00 AM the same day so they knew I were attending I got there 20 minutes later 10 minutes early and they had somebody else there looking at the same vehicle which they sold it too!! They didn't even have the courtesy to call me on route and let me know. Shocking behaviour Jordan!! I will not be recommending JW Autos to anybody else.
I was totally gazumped.

Besvarelse fra JW Autos
Bought car in March 2025. Warning lights appeared within 2 weeks. Unable to find a garage willing to undertake warranty work (citing slow payment) in frustration my hysband drove 48 miles back to JW Autos and was assured warranty would deal with issues. On way back home brake pedal was rock hard and really hard to depress without standing on it.
Had to get car recovered and taken to garage where the long process of warranty repair began. Letters to JWAutos went unanswered.
Months went by and in June he went back to JWAutos where the owner promised on a handshake that he could have a courtesy car and we had his word that he would pay for any repairs not covered under warranty. We received a courtesy car and the slow process continued with the garage needing permission from the warranty company to carry out all repairs. The timing chain needed replacement but JWAutos offered a derisory amount which was refused.
In a cowardly and underhand manner JWAutos (or their representatives) waited until our curtains were drawn then sneaked onto our run in and reclaimed the courtesy car. No one had the manners to ring the doorbell - we still have the key to the courtesy car! We discovered what had happened from neighbours' "Ring" doorbell footage. We have had to resort to making a claim under Section 75 of the Consumer Credit Act as the deposit was paid via credit card.
Warning - pay a portion on your credit card.
Do not believe anything you are told.
Do not expect letters to be responded to
We are now nearly a year since the purchase - the car has not been driveable since 23/4/2025. Be warned
Our experience was great from start to finish, very happy!

Besvarelse fra JW Autos
Really friendly atmosphere, staff was very welcoming and lovely.
Our sales lady was brilliant and really knew her job well

Besvarelse fra JW Autos
The staff are friendly, helpful, nothing is to much for them. They are open to haggling which is good. We got the deal we were prepared for. Would I recommend them, yes I would.

Besvarelse fra JW Autos
Very welcoming and friendly with all questions answered quickly

Besvarelse fra JW Autos
Went to look for a new Mercedes here and was greeted by Louie, very helpful and informative. Would definitely recommend.
Thanks Louie!!!

Besvarelse fra JW Autos
Had the best experience today very helpful and professional

Besvarelse fra JW Autos
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