Bought a car recently and the staff were excellent making the experience enjoyable rather than stressful Had to return to the dealership two days later due to an oversight on everyone’s behalf we did... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Today, April 30th, 2026, I went to pick up a Mercedes Benz A-Class and I am extremely happy with my purchase. The person who assisted me was Ash Gill, an exemplary customer service representative. His... Se mere
Virksomheden har svaret
Wow what can I say ! Amazing experience with crystal ! Fabulous test drive, Fabulous experience from start to finish . Professional at every level making my car buying process an absolute joy ! Could... Se mere
Virksomheden har svaret
Excellent customer service. The staff are very professional and welcoming, no rush sales. Time was taken to provide all information, allowing me to make an informed decision about the purchase and ta... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Skrevet af virksomheden
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Kontaktoplysninger
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, Storbritannien
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4,5
Fremragende
337 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 70 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Kyrstal was so friendly and patient…
Kyrstal was so friendly and patient with me. I felt at ease. Actually enjoyed the experience .
14. december 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review and supporting us again! We’re happy to hear you had a positive experience with Krystal, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Friendly helpful polite and efficient…
Friendly helpful polite and efficient service.
13. december 2025
Besvarelse fra JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Don't buy anything from here, especially a warranty. They making a lot of money from warranty but you don’t get anything!!!
JW Autos sold me an overpriced £1,000
extended warranty - around three times the price listed on the Warranties2000 website.
After I wrote this review, their manager, 1nese, personally promised to take full responsibility, saying they would either refund the full warranty cost so I could handle the repair myself, or help me deal with the warranty company to get the repair covered. I trusted these promises and followed up multiple times, but after months of ignored emails and visits, nothing was done. No refund, no support, and no resolution was provided.
I am now preparing a formal complaint to the Motor Ombudsman. This experience clearly shows how JW Autos mis-sold the warranty and failed entirely to support their customers.
24. august 2025
Uopfordret anmeldelse
Don't Buy the Warranty
We bought the car back in June and the staff were pleasant and helpful. The problem is they sold us a warranty which isn't worth the paper it's written on as it doesn't cover wear and tear which I found out after trying to make a claim. We're now £800 out of pocket thanks to this useless product.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra JW Autos
Thank you for your review. We are pleased you found our staff pleasant and helpful, and sorry to hear about the disappointment with your warranty claim.
Anything that naturally degrades over time is a standard exclusion across almost all warranty providers, but we always aim to explain the terms clearly at the time of purchase.
Would appreciate to review your case and see if there is anything we can do to help. Please contact us at : aftersales@jw-autos.co.uk.
Many Thanks,
JW Autos
Besvarelse fra JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Politeness well experienced
7. december 2025
Besvarelse fra JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Louie was a great salesman who knew…
Louie was a great salesman who knew exactly what to say! Great choice of cars and great service.
5. december 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We're so glad that Louie made your visit to the dealership smooth.
If you need any assistance, we will be more then happy to help. We look forward to seeing you in the future.
Kind regards,
JW Autos
Bought a new car today on a whim just…
Bought a new car today on a whim just walked with no expectation and was met with such friendliness and helpfulness and such ease was helped by Krystal and Lilly nothing was complicated at all
6. december 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal and Lilly, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review - we're happy to hear you had a great experience with us!
We'll make sure to pass on your kind words to our team.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best
JW Autos
Recommend!
Everyone was very kind, polite, welcoming and super helpful! This was my first time buying a car for myself and everything was explained in great detail to make this process easy and understandable. The sales aspect of it was not pushy and they wanted to hear and understand what I was looking for, meaning they helped find the perfect car for me.
I would highly recommend JW Autos - Ash assisted me in the matter and I would also highly recommend him.
30. november 2025
Besvarelse fra JW Autos
Thank you so much for your lovely feedback — we're so pleased to hear you had a seamless experience with us! We'll be sure to pass your kind words on to Ash and the rest of the team.
We truly appreciate your support and hope you're enjoying your new vehicle!
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best from all of us!
JW Autos
Happy customer
Really happy with the service received from this company. From the initial introductions, through to the sale of the car, the staff members were professional and polite. They were also extremely patient with me! The showroom was welcoming and clean, and the car was exactly as described on the advert with no hidden issues. Collection was really easy, and all transfer paperwork was completed for me which was a bonus. Would recommend.
30. november 2025
Besvarelse fra JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience and that you’re happy with your new car. It’s great to know that everything went so well!.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Very happy customers
Ash was amazing, got us the car we wanted at an incredible price. Thank you for your patience and knowledge . Didn't feel pressured at all, was listened to and honestly was made so easy. Drove away in a brand new car same day and couldn't be happier. Thanks to all involved truly first class
28. november 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review - we're happy to hear you had a great experience with Ash!
We'll make sure to pass on your kind words to our team.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best
JW Autos
Brilliant Experience Buying My New Car!
I recently bought a lovely car from JW Autos and couldn’t be happier! The whole experience was smooth and professional from start to finish. Loui was fantastic, friendly, knowledgeable, and went above and beyond to make sure everything was perfect. Great service and a genuine, no-pressure approach. Highly recommend!
5. oktober 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Louie, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Well presented showroom & helpful staff
Really well presented showroom with a wider variety of cars available to view. Helpful staff who were not pushy and let us look at the vehicles in our own time then supported us through our decision making process.
17. november 2025
Uopfordret anmeldelse
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review - we're happy to hear you're satisfied with your recent purchase!
We'll make sure to pass on your kind words to our team.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best
JW Autos
I was treated so well from the moment I…
I was treated so well from the moment I walked in the door with the receptionis, who made me a lovely hot latte. Louie was brilliant, warm and friendly, definitely an asset to the firm and no pressure at all placed on me to buy. Lilly was fantastic because she could sign in BSL, another great asset to the team. As a deaf person it can be truly intimidating to purchase a car - so Thank you to you both for being so warm and friendly. I will be sure to send Family or Friends your way. 😊
15. november 2025
Uopfordret anmeldelse
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We're so glad that Louie and Lilly made your visit to the dealership so special and they could accomadate you.
If you need any assistance, we will be more then happy to help. We look forward to seeing you in the future.
Kind regards,
JW Autos
Got my son his first car
Got my son his first car, Fantastic service throughout the whole process.. very happy with it, Thank you Ash and Lilly.. highly recommend..
16. november 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Ash and Lilly, and we hope your son is loving his new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Found my perfect car!
Got my car from these guys on Saturday, was a really lovely place
Great service from start to finish and after looking at a few cars I found the perfect one. Nice and easy to test drive, and within 2 hours of arriving I was driving it home.
Couldn’t recommend enough!!
15. november 2025
Uopfordret anmeldelse
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Besvarelse fra JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
excellent customer service.
Louie and Lilly were excellent. Both with great customer service when helping me to buy my new car. Would definitely recommend to anyone looking to buy.
16. november 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Louie andLilly. We hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Excellent customer service
Excellent customer service
Very helpful, clear explanations
Made very welcome , relaxing atmosphere .
Thank you very much Krystal, pleasure meeting you and again appreciated your assistance.
Julie & Peter
16. november 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a great experience with Krystal, and we hope you’re loving your new vehicle!
We look forward to seeing you again in the future!
Many Thanks
JW Autos
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.