I have purchased many items- I love them all- Only offering Credit is acceptable but when your credit expires in a short time or the email is lost- It doesn’t seem like the best customer experi... Se mere
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Se, hvad kunderne siger
First time buyer with this clothing company, I ordered a dress and a bralette from Joyfolie. Unfortunately, the bralette was too small on me (ordered a M), I’ve never really worn a bralette and to be... Se mere
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Just received my dress and I’m absolutely in love 🤍 The quality is truly великолепное — every detail feels so well made and luxurious. The bustier top pairs perfectly with the dress, it’s such a b... Se mere
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I love buying from this company , they make one of a kind very high quality clothing designed by them all their fabric is top quality . They treat their customers very well like friends They reall... Se mere
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Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Find new, stunning designs and style in Joyfolie! Our Girls & Women's clothing and accessories will wow you! Stop by and shop today.
Kontaktoplysninger
USA
- joyfolie.com
3,8
God
247 anmeldelser
Har besvaret 43 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Awful company
Awful company. They do not respect their return policy. Most of their items are overcharged polyester (made out of plastic. Horrible customer service. Would never purchase here again.
21. december 2025
Uopfordret anmeldelse
Besvarelse fra Joyfolie
We’re truly sorry to hear that your experience did not meet your expectations. We understand how frustrating this can be and appreciate you sharing your feedback.
For transparency, our return policies are always available for customers to review, and we make every effort to follow them consistently to ensure fairness for everyone. You can find our full policy details here: https://www.joyfolie.com/pages/policies. Additionally, each product page includes detailed descriptions, including the fabric composition, so customers can review this information before purchasing.
With your order, we received the returned item with stains that were not reported prior to the submitted request as it was outlined in our policy that defects/damages must be reported within 14 days of receipt hence, our team made sure to inform you about the issue and offer to ship the item back to you but never received a response from you.
We value all feedback and take concerns about our products and customer service seriously, as they help us continue to improve. Thank you for taking the time to share your experience.
I love your items so much I have a lace…
I love your items so much I have a lace top I brought I knew it was to little for my granddaughter but I bought it anyway cause I'm going to try to make it work you guys get the orders out quickly I love that too my granddaughter be dressed nice for church every time we go they are well made clothes
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
Thank you so much for your heartfelt review! We love hearing how much you enjoy our items and that you chose the lace top because you loved it so much. It’s especially meaningful to know your granddaughter wears our pieces to church and always looks lovely. We’re also glad you appreciate the quick shipping and the quality of our clothing. Thank you for your continued support—it truly means a lot to us.
Customer service is outstanding
Had an issue with my purchase and Joyfolie was able to help and make things perfectly right. Shipping was fast and my experience turned out to be pleasant. Every time I reached out for help they promptly responded and waisted no time. I’m so happy with this company and their customer service. I hope they never change. I recommend 10/10 for experienced and quality of items. They always have the most beautiful dresses!
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
Thank you so much for taking the time to share this thoughtful review! We’re truly happy to hear that we were able to resolve the issue and turn your experience into a positive one. Providing fast shipping, prompt responses, and excellent customer care is very important to us, so your kind words mean a lot. Thank you for your recommendation and for trusting Joyfolie—we’re so grateful for your support and love that you enjoy our beautiful dresses!
What can I say? Love
What can I say? My daughters’ most requested brand, my favorite to buy from. Sales are so worth it, and the one time I got flawed pieces they replaced them AND I got to keep the flawed! We love them and they last forever.
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
Thank you so much for this amazing review! We’re honored to be your daughters’ most requested brand and your favorite to shop from. It means a lot to hear that you love our sales, our quality, and our customer care. We’re so glad we could make things right for you, and we truly appreciate your trust and support.
They resolved my issue quickly
They resolved my issue quickly, communication was great. They provided me my own coupon code because I was having difficulty getting a generated one. Prompt resolution, easy to communicate with.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
Thank you so much for taking the time to leave such a kind review! We’re really glad to hear that your issue was resolved quickly and that our communication made the process easy for you. It was our pleasure to provide a personalized coupon code to ensure everything worked smoothly. We truly appreciate your feedback and support—we hope you find more pieces that would suit you!
Great customer service
Great customer service! There was an issue with an item that I ordered. It wasn’t in stock they offered a replacement size! They have the best quality clothes and amazing customer service!
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your experience and that we could help with the replacement size. It means so much to know our quality and customer service are making a difference. We can’t wait to share more stylish pieces with you soon!
I ordered a dress for my daughter and…
I ordered a dress for my daughter and it arrived falling apart at the seams! What kind of trash are you ripping people off with? I am unable to return due to “final sale”. So now we are stuck with a dress that cannot be worn. Do not purchase from this company.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
We’re truly sorry to hear about your experience. Per Joyfolie’s policy, items that arrive damaged or defective may be eligible for an exchange, provided the item is unworn, unwashed, and has the original tags still attached. In order for us to assist, damage must be reported promptly upon receipt so our team can review the concern and determine the appropriate next steps. If the item meets the above conditions and the issue was reported within the required timeframe, we are happy to review photos and assist with an exchange when applicable.
I am in love! I feel like a bride!
I did not have super high expectations of the dress after being burned by other online shopping experiences. However, I was completely blown away by the quality and beauty of this dress. It fits perfectly, looks so dreamy, and is made so expertly. It is truly incredible! I am using it for engagement photos and I already feel like a fairy princess! The color is so rich, too. The bustle is easy. Everything about this dress is perfect.
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
Wow! Thank you so much for sharing your experience. Your words just made our day! We’re absolutely thrilled to hear that the dress exceeded your expectations and that you feel like a fairy princess in it.
We put a lot of love and care into crafting each piece, so it’s amazing to hear that you appreciate the quality, fit, and dreamy details. Your engagement photos sound like they’re going to be magical, and we’re so honored that our dress is part of such a special moment in your life.
Thank you again for your kind words and support. We can’t wait to see you shine in your photos!
If I could leave 0 stars I would
If I could leave 0 stars I would. I purchased a pair of boots for my daughter. She wore them 3 times before they started ripping and tearing. I asked for a replacement or refund if I returned them since they can’t even be worn anymore and I was told absolutely not- no exchanges, refunds or returns. I even included pictures of the boots ripping.
Edit after seeing their response- if I could include the pictures here, I would. There was no signs or wear and tear other than their fabric blatantly ripping off both boots. They were never worn in the rain/ got wet. They’re clearly made out of fabric that isn’t meant for shoes and the material is cheap. I have never experienced such poor customer service from a business before. They responded to all my emails up u til I asked how to leave a review on their own website and now they won’t answer me.
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
We’re very sorry to hear about your experience with the boots. Based on the pictures you sent us, it’s very noticeable that the item was worn out, showing visible signs of fabric stress, ripping, and tearing. The boots have a textured chiffon upper, which is a very delicate, open-weave material resembling a fine net. Because of the fabric, the product page clearly states that these boots should only be cleaned by wiping.
We understand that the boots were only worn a few times; however, even light use can affect the condition of this delicate fabric. Factors such as moisture, the surfaces walked on, and how the boots were handled all contribute to wear, which in this case caused the damage visible in the photos.
Additionally, this order is already beyond the 30-day return policy, and as outlined on our website, damaged or defective items upon delivery should be reported within 14 days from the date of purchase.
As stated in our return policy, Joyfolie does not accept returns for merchandise that has been damaged due to washing attempts or normal wear and tear. We truly appreciate your feedback and will continue working to make care instructions as clear as possible to help prevent similar issues in the future.
I have purchased from this company…
I have purchased from this company several times and it never disappoints!! High quality clothing that looks incredible on! Most recently, I purchased the Hadara dress in Ecru. Great quality fabric, is stretchy, true to size, flattering, and has adjustable straps to fit my exact body! Its nice enough that I plan to wear it to a wedding. I will return to Joyfolie over and over again for nice clothing at reasonable prices.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you loved the Hadara dress in Ecru. Your kind words truly mean a lot to our team. We're so grateful for your continued business with us, and we hope you will continue to enjoy our pieces.
I took a risk and bought 5 outfits on…
I took a risk and bought 5 outfits on sale at 50% off in spite of the return policy that almost scared me off. Every piece fit perfectly and beautifully! I wouldn’t have wanted to return a single one.
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you loved all five outfits and that everything fit perfectly. Your kind words truly mean a lot to our team. We're so grateful you gave us a try, and we hope you continue to enjoy our pieces.
I am very disappointed in this company
I am very disappointed in this company. I ordered 3 dresses off their 50% off sale. Waited almost two weeks to even get a confirmation my order had been received. Thankfully once the item was shipped it arrived VERY FAST! Unfortunately,all of the dresses l ordered are too big, the size chart is incorrect for each individual dress design, yet they use standard chart for every item. I can make 2 of the 3 dresses work, but decide to inquire about exchanging for a smaller size. I was approved, but only give FIVE days to get the item to the Post Office. I work a traditional 9-5 job that makes it very difficult to get to the post office during the week, by the time i could go to the Post office, the CANCELLED my exchange label! They have ZERO Human CSR, you will get the most polite AI responses. That even lie about being a human... At this point I will take the loss on the dress to never deal with this company again.
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment this situation has caused. We truly understand how upsetting this must feel. We have received your message, and our team is actively reviewing your case. This is currently being handled internally, and we will be reaching out to you directly via email with an update as soon as possible. We appreciate your patience and kind understanding.
I've ordered several times from…
I've ordered several times from Joyfolie. Their dresses are beautiful and well made, and my photographer client closet is filled with them. Both the kids and adults love them and feel great in them during the photo session.
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
Thank you so much for your kind words and for trusting Joyfolie for your client closet! 🥰 We’re thrilled to hear that both kids and adults love our dresses and feel great during photo sessions. Your support and feedback mean the world to us! 💕
DON'T WASTE YOUR MONEY!!!!
There are so many things wrong with this place. First, I was told they're a small business, which is what drives their return policy - make sure to read and understand that before purchasing. I bought 2 dresses on sale in August and they were a crappy fit so I sent them back. I thought I was getting my money back and so I ordered the dresses again in a different size plus another dress for my cousin's wedding. Well, come to find out that the sale dresses are for site credit only, so I ended up with $200 in store credit. The dress I kept and wore ONCE for my cousin's wedding is falling apart at the seams already. The fit of the dress is definitely a result of some fast fashion Shein garbage but priced at 5xs that.
With the $200 site credit I bought myself a skirt I was eyeing, a top for my sister, 2 skirts for my sisters, and 3 dresses for my nieces. I got a lot for the $200 because they were having a sale. The dresses started falling apart immediately and my nieces were very disappointed. My sisters haven't complained about their skirts and the top. The skirt I got for myself is am utter nightmare and leads me to believe they use AI for advertising. There's no way this is the same skirt they advertised; it looks like octopus arms!!!
So in the end, the quality is cheap garbage that falls apart easily. The return policy makes it so you take a chance and then get stuck in a cycle of returns and exchanges (if you're lucky) before you really get stuck with crap.
ALSO!!! There's a VERY SHORT time window to use store credit before it's gone forever. It's either 30 or 60 days and I almost lost the $200 I was sitting on hoping to buy something I loved. This time frame includes any other exchanges in that time frame; it doesn't start over. So if you buy something October 1 and the credit expires November 30, that's it.
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Joyfolie
Thank you so much for sharing your experience. We completely understand your frustration — it’s disappointing when a purchase doesn’t meet expectations, and we truly empathize with the issues you’ve experienced with the quality of some of our products. We’d like to clarify a few points regarding our return and store credit policy, which is outlined on our website. Sale items or orders with any discounts are eligible for store credit only, and the credit expires 60 days after the date of issue, as these are promotional pricing. Full-price items are eligible for standard returns and exchanges within the policy guidelines.
We also genuinely appreciate your feedback regarding fit and quality. Your comments have been shared with our team to help improve both our products and the customer experience.
Joyfolie Fan
I love Joyfolie. I have been purchasing clothing for myself and for my two daughters from them for several years.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
Thank you so much for your kind words and for being such a loyal Joyfolie fan! 🥰 We’re thrilled to hear you and your daughters have been enjoying our pieces for years — your support truly means the world to us. 💕
Absolutely the BEST customer service
Absolutely the BEST customer service, hands down! They communicated with me quickly about an item being out of stock and offered a different option, and made everything so easy! They are wonderful! I highly recommend Joyfolie to anyone, and will definitely be ordering again!
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
Thank you so much for this incredibly kind review! 💕 We’re absolutely thrilled to hear that our team was able to help quickly and make the process easy for you. Communication and care are so important to us, and it means the world to know you felt supported every step of the way.
We truly appreciate your recommendation and can’t wait to have you shop with us again soon. Thank you for being part of the Joyfolie family! ✨
Order Quality & Presentation are Top Notch!
Just placed my first order with Joyfolie and I am thoroughly impressed! The promptness, presentation of the order, including very sweet personalized free gift, were just too cute! The dresses we received are clearly very high quality and we will certainly be ordering from Joyfolie again! Their customer service with a follow-up question I had was also 10/10! Highly recommend Joyfolie!
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
Thank you so much for your kind words! 💖 We’re thrilled to hear that you loved your first Joyfolie experience—from the dresses to the personalized gift and our customer service. Your support and recommendation mean the world to us, and we can’t wait to welcome you back for your next order!
If I could give a zero I would
If I could give a zero I would. Return policy is not good. They only give limited time for use of store credit and refused actual.refund in returned merchandise. I will never buy from them again and recommend everyone avoid. Ordered serval dresses for my daughter's wedding, returned all items immediately that didn't fit or didn't like. Was issued store credit only, which expired soon after it was emailed. Attempted to get my money back, was refused any other offers to make it right.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
We’re very sorry to hear about your experience and truly appreciate your feedback.
Please know that we always strive to make our policies clear and transparent on our website, including information about returns, store credit, and expiration dates. As much as we would have liked to accommodate your request differently, we must follow our established policies to ensure fairness and consistency for all customers.
We genuinely empathize with your situation and understand how disappointing this must have been. We hope this helps clarify the process, and we sincerely appreciate you taking the time to share your experience with us.
The sad thing about this website is…
The sad thing about this website is that they have amazing dresses for little girls (not just women). They run sales a lot so you can get a really good deal on some of these dresses. However, the reason why I give them a 1 star is because of their customer service. They do NOT have their customers in mind, only filling their own pockets. If something is wrong with the order (that wasn’t your fault), they will fight you when you want the issue resolved. Meaning, you have to spend so much of your time going back and forth getting something resolved. I’ve had this happen multiple times with them now. And the resolution is never a refund btw. It’s always store credit or replacement. When the customer complains about something valid, just refund right away. It’s as simple as that.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Joyfolie
Thank you so much for sharing your thoughts with us. We truly value hearing from our customers, as it helps us continue improving our products and services.
For your convenience, our return policy is available on our website, and you can review it here: https://www.joyfolie.com/pages/policies. This will provide all the details regarding returns, exchanges, and refunds. We really appreciate your support and hope to provide you with an even smoother and more enjoyable experience in the future!
Horrible with returns. Sketchy policy
I ordered a dress whichI tried on and immediately repackaged because it didn’t fit. I sent it back quickly. The emailed me that they would not refund me because they found a stain (of which they failed to attach a picture). This is literally impossible because sure I had the dress on for 1 minute at most. I’ll never even consider this company again. I highly advise you to find another option because their customer care is horrendous.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Joyfolie
Thank you for sharing your feedback. We’re sorry to hear about your experience and truly understand your frustration. Please know that all returns are carefully inspected to ensure that items are still in good, sellable condition for our customers. In this case, our inspection found a stain on the returned item, which is why the return was unfortunately not accepted.
We value all feedback and are continuously working to improve our processes. We hope to have the opportunity to provide you with a better experience in the future.
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