Joss & Main Anmeldelser 205

I recently ordered from Joss & Main and the products that I selected were of very good quality and I was thrilled with them. Their customer service was second to none being both polite and efficient. I have no negatives concerning this company and recommend Joss & Main wholeheartedly. They are a company that appeals to the discerning shopper that offers products with that certain je ne sais quoi.

I've been looking for ages and found the perfect match at Joss and Main.
I was worried that at the price, it may be of poor quality. The table arrived 4 days ahead of schedule and it's really lovely. The table is elegant but solidly made, it was packed well to avoid damage and it fits perfectly with my existing furniture. Thank you Joss and Main for getting everything so right!

Ordered a sofa which was supposed to arrive On Monday but never showed up as was apparently damaged in transit by the courier. Item was re-ordered for delivery Thursday and despite being given assurances that courier would contact me, they did not do so and then never showed up in the alloted time slot. They did not leave a card or try and make contact with me for further re-delivery. I have now called Joss and Main customer service 4 times yet they cannot tell me the item is and will not put me through to their freight department.

I have thus paid for something but cannot get delivery of it as the courier has no number and doesn't respond to emails while Joss and Main will not escalate it.

1 star is generous for the worst customer experience I have ever had, which is amazing given I have been living in Africa for 4 years

Some interesting things but website made me think you can get £20 off for liking on Facebook. Not unless someone buys something apparently. Don't know how they know anyway. Couldn't get any answer on this and missed out on item. My current order went in over 6 weeks ago and still no sign of it. Won't bother again. Overpriced too.

BUYER BEWARE!!!!!!!!!!!!
I ordered a samark, wool, hand made, hand woven rug. I received a Samarkand polypropylene machine woven rug. Their explanation that the item was wrongly described, they have apologised and collection will be free. I now have the inconvenience of waiting for collection over the next three days. My concerns are for all their other customers who purchased this item and may not be aware of the issue. I wonder if joss and main will be notifying all their customs who purchased this item.

Not only did I find a fabulous stool I love ❤ love on the website it was also an amazing price. The customer service is fab too with emails and texts (with links that actually worked) to arrange delivery, it even arrived a day ahead of time too. Item was Well packaged (in fact the box was so big my toddler is now using it as a den) and the stool looks great in my sitting room. Highly recommend this website and will definitely be adding them to my favourites.

Am afraid I am still struggling to reach a satisfactory outcome with this company over my first order of a bed after 3 weeks of aggravation. The bed was sent without screws, a replacement pack was sent out exactly the same and the second replacement pack included some, but not all, of the required screws and bolts, which even my excellent hardware store could not source.
My recent request for a return and refund was greeted with an automated response saying yet another replacement part was on it's way. There are no contact phone details on the website - seems to me like another faceless organisation with no regard for customer service. Triumph of style over substance.

We ordered a couple of table lamps which are very attractive and of high quality. Joss and Main also provided a fantastic service with a good courier who actually gave us an estimated time of delivery which is brilliant. Take note other companies!

Excellent service. Next day dispatch. Perfect items for good prices!!

Took delivery of a set of Fallen Fruits Louise Planters. On unpacking, the larger planter was damaged and would have needed repair to be functional. After contacting Customer Services I can only say that the service was First Class. A further complete set was sent out within days with a no return on the first set. How is that for trusting a company. Would recommend as the team appear to be on the ball for customer satisfaction. Would definitely deal with again.

I ordered a mirror - Edith Wall Mirror - and its a beautiful item, conveys quality and is also leading style as I've searched and not found a mirror like this even though the industrial look is in full sway.

I had a query about dispatch and the customer care response was fast, thorough and overall a very pleasant experience.

And it arrived so quickly! Very well packed without being over the top.

Overall a very good experience as a first time customer.

Can definitely recommend: interesting stuff, cost-effective. Efficient delivery.

Wonderful choice and a range of price. Excellent quality goods. Quick service. I am a very happy customer

Good, quick service and nice product.

J’ai eu un souci qui a été réglé tres rapidement, le service a fait preuve de professionnalisme
je recommande et acheterai a nouveau
Merci

I have ordered a few things from Joss & Main and so far so good, the products have been as listed and good quality, the prices good and delivery on time. The last time I ordered I accidentally requested it to be sent to the wrong address, I emailed them and even though it had already been dispatched they still got it forwarded on to the correct place. I would use them again without a doubt.

Sadly had to return coffee table which was unsuitable. Although there were problems with third party delivery company I was treated so well by the Joss & Main customer service who sorted everything out and gave me a full refund without quibble. Had anticipated major hassle when item went astray but J&M were fabulous. Highly recommend this friendly company.

I can honestly say that my experience with shopping through Joss & Main has been really positive.

I love the website and the extensive choice of products (a little too distracting at times!) and I feel their prices are more competitive than similar sites like Achica and Swoon Editions.

I recently ordered 2 mirrored glass bedside tables that arrived within days. I was nervous to open them as usually these items don't withstand heavy handed couriers, but the packaging was excellent. The units were boxed and in addition had been bubble wrapped and cellophane shrink wrapped and were in perfect condition. I love them!! I saw them a few days later on Achica for £90 dearer too.

I have recently ordered a rug that again was delivered very quickly - I've just not had chance to open it yet.

Would happily shop again!

Bought and paid for 11 trays (the advert stated this 3 times!) Received 1. Asked for the other 11 (I have a screenshot that proved they advertised the item as being sold as a set of 11 trays) and they have refused to provide them. Now I have to waste my own time returning the tray for a refund and bother to repackage it and walk to the collect plus shop 1.5km away or stay in all day waiting for their courier. I will never bother with them again (this was my first order, normally I use achica who are reliable). AVOID.

Ordered a chair from Joss & Main and delivery was very speedy. The chair was perfect, just as described and pictured on the website. I'm a very happy customer!