Joss & Main Anmeldelser 205

I can honestly say that I've never experienced customer service quite like this before. From the date of my order, right the way through to delivery, Bex and Sarah from the Customer Service's Team babysat my order. As my item had been delayed, they personally took it upon themselves to keep me regularly updated with progress from start to finish via email and via text. Unfortunately, my item was damaged when it arrived so having emailed Joss & Main, I sat back and waited. I must admit, as soon as you send an email to a company to mention damages or delivery issues, most companies cringe, take days to respond and in some cases, don't bother replying at all, leaving the customer running round in circles trying to find a resolve. Not with J&M!!! Within 90 minutes of sending my email, my issue had been resolved! Bex was amazing and even took the time to call my personally with a solution.
What could have easily been a fraught event for me, turned into be a very pleasant experience.
J&M, your customer service reps are a credit to your company! I think all other companies out there should sit back and take note!!
I would, without hesistation, recommend this company to anyone.

I rarely write any reviews but I simply had to share this one. so I ordered a rug on Jan 31 and the original delivery date was mid April- a bit of a long wait but the item looked so nice and the price was very attractive so I decided it was worth a wait. today, June 22, I still haven't received the item and that is after having sent about 70 emails during the course of 5 months. The service is simply appalling, nobody ever knows, where the item is, they always send their sincerest apologies and tell you it will be with you with next delivery in 2 weeks' time but as you guessed it never arrives.
and guess what, they just decided that its actually best to arrange a refund. so 5 month of wait, hours spent on chasing the item, stress caused by whole situation and no item in the end. avoid!!!

P.S. during the 5 months wait, I was stupid enough to order a few more items, some of them were ok , some of them were not actually the items I chose but close enough replacement or poor quality but I was enough distressed with this rug so I didn't even bother wasting my time on returning those small items.

I VERY HAPPY WITH ALL MY ORDER GRAND THANKS FOR THE SERVICE AND FOR THE THINGS FOR THAT I GIVE WITH MY PLEASUER FIVE (5) STAR ALL THE BEST WISH CHEER

Order arrived in good time and well packaged - unfortunately it had to be returned but they dealt with it quickly and efficiently and with no fuss at all. Will use them again.

trustworthy website, they have delivered within the time frame they have promised to deliver. Great choice of high quality products and comes well packaged and secure,

very pleased

I love Joss & Main. They always have the most unique furniture and furnishings for really great prices. In fact, I hate getting an email from them as I know it means I'll end up buying something! Really great stuff.

Absolute pleasure ordering from this company, I purchased a item from them and I unfortunately had to send it back, they quickly processed my return and replied very quickly to my emails, hard to find a company like that nowadays xx

I have just reviewed a similar company with negative review and so I thought I would post a positive review for this company, which was so much better! I ordered 2 sets of crockery in the sale. They arrived really quickly and are exactly what I wanted and they were reasonably priced too.

I ordered a nest of tables from Joss and Main UK - just the latest in a long line of excellent products I have bought from the company. The tables arrived well packed and earlier than expected but the largest table had a white mark on the surface which was easily seen and impossible to disguise. I sent an immediate email to customer services followed by a picture of the damaged table and within two hours the problem was completely resolved ....an apology, the promise of a new nest of tables on the way and no need to return the flawed table. Very impressed with the courteous and prompt level of service from real people who took the time to understand the complaint and then acted in a positive and reassuring way.

This is the 1st time I have ordered from Joss & Main. Unfortunately my delivery arrived damaged. That day I called Joss & Main who dealt with my issue immediately and sent out a replacement for my damaged goods. The Customer Service was 5 star, and my goods I have purchased are FAB! Roll on pay day to purchase more from this website

Really great customer service, efficient , clear, easy and accommodating.
To be honest I was slightly surprised by way in which my situation was handled, that’s surprised in a good way.
Thank you.

I used Joss & Main for the first time a few weeks ago- although one of my items was delayed and another is yet to arrive I have been kept well informed on the probable delivery date.
The item which was delayed actually arrived damaged- I contacted Joss & Main customer service - their response was immediate. They required photographic evidence of the damage- on submission of the photographs a full refund was initiated back to my card.
Although I would rather have received an undamaged item I was extremly impressed by the prompt, efficient & pleasant service from the Joss & Main customer service department. What a pleasure to deal with a company who definitely excel in their customer care! Well done Joss & Main.

Unfortunately my experience with joss and main uk was awful. I placed my order last weekend and was expecting the product to arrive on wednesday as per the estimated delivery date shown. Later that day the estimated delivery date changed to thursday and the product was completely sold out. On monday I received two emails one about my order being cancelled due to "high demand" the other one from their customer service saying they can't sell the item as there was a price mistake on the website. Lots of quotes from their terms and conditions, not friendly at all, no alternative solution suggested. When I replied asking if they could let me know when the item is going to be back in stock with correct price as
I was still interested in it they didn't answer. That says it all.

I have bought many things now from Joss and Main in the last two months, since I discovered the site. Everything has been delivered as promised, I have only had to return one thing which was not problematic and the one query I had was dealt with quickly and to my satisfaction.
Overall I would highly recommend them and have been telling friends and family about them.
I love the items they have which are different to what I can find anywhere else and the prices on most things are very reasonable for the quality.
My favourite website!

After over a month of waiting for our delivery, and no communication from Joss & Main despite the delivery being late, only when we chased them we were told that they would investigate the issue and come back to us. After further chasing, they said they were still investigating and offered 10% off the order for the inconvenience. But later that day they emailed again saying they could not fulfill the order and would send our money back. All of that after hanging to our money for over a month - how much longer would they have kept it if we hadn't chased them several times?

Ich habe zweimal bei Joss & Main bestellt und zweimal eine schlechte Erfahrung gemacht. Beim ersten Mal war die bestellte Wandkonsole qualitativ unterirdisch - total dünnes Holz, dadurch empfindlich und dementsprechend bereits beim Auspacken beschädigt an allen möglichen Stellen. Ging zurück. Aber auch die Abholung der Sendung brauchte mehrere Anläufe und viel Aktivität von meiner Seite (mehrfaches Nachfragen bei J&M sowie eigenhändiger Rückruf des Spediteuers, weil sich niemand bei mir zur Vereinbarung eines Abholtermins meldete).
Eine zweite Chance verdient jeder, dachte ich und bestellte vor einigen Wochen nochmal was. Leider hat J&M es auch diesmal wieder vermasselt: Das berechnete Lieferdatum wurde weit überschritten, das Tracking funktionierte nicht, sodass ich mehrfach mit dem Kundenservice telefonieren musste, der genauso ratlos war wie ich. Mittlerweile hab ich es aufgegeben, die erste Ware ist wohl für immer verschwunden. Nervosität bleibt, schließlich habe ich die Ware seit mittlerweile über einem Monat bezahlt. Eine Ersatzbestellung wurde ausgelöst, Liefertermin ist laut engagierter Kundenberaterin Ende dieser Woche, in meinem Account steht bis Mitte nächster Woche. Nächste Ungereimtheit: Ich bekam heute eine E-Mail, in der ich dazu aufgefordert wurde, eine Telefonnummer zu nennen, unter der ich erreichbar sei, da der Spediteur mich mehrfach nicht erreicht hat. Das ist eine glatte Lüge, ich habe keine Anrufe in Abwesenheit erhalten und auch die Nachfrage beim Spediteur bestätigte dies: Es gab keinen Versuch, mich zu kontaktieren, da die Ware noch unterwegs ist. Man sagte mir, dass es bis zum Eintreffen beim Spediteur 2-3 Wochen dauern kann... Wann hört der Wahnsinn endlich auf?

As a small hotel business we use Joss and Main for their exclusive offers and the variety of design pieces that they stock. On the very rare occasion that something has been, for example, damaged in transit, the issue has always been resolved very efficiently and politely.
The staff are courteous and helpful and we wouldn't hesitate in recommending them as a company.

The delivery was very speedy they arrived with in two working days. The leg how ever had a large crack when I phoned to ask for a replacement joss and main were extremely polite and a second set of chest of drawers was sent very fast. The second set how ever had a large crack down the back and when I phoned again I was given a refund straight away the service was first class and the chest of drawers beautiful. I think that prehaps the drawers need to be handled a little more carefully by the delivery team or packed better. But the service was so excellent I can't complain.

I recently ordered from Joss & Main. Unfortunately, I did not receive all of them. Nevertheless, the products I could receive were of good quality.
The customer service was always polite and efficient.
So, I still have a positive opinion of this company and recommend Joss & Main !

Ich habe schon oft bei Joss & Main bestellt und war immer höchst zufrieden. Die Produkte sind sehr schön und qualitativ hochwertig und der Kundenservice ist top! Außerdem gibt es noch ein dazugehöriges Magazin mit tollen Deko Tipps. Ich kann diesen Shop wirklich nur weiter empfehlen!