Returned my power bank on 21 June at a hospital emergency department No refund contacted them and supplied all the information they requested on 2 separate emails bank details - proof of purchase -... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Got charged £36 for using a Joos power bank for 3 hours (advertised at £2 for half an hour). Couldn’t get through to a human on the 0800 no., so I used the web chat. It took over an hour of going roun... Se mere
Virksomheden har svaret
It's so easy and simple! Follow the instructions then plug in the charger and get on with whatever you were doing! No leaving your phone in a locker to charge where you can't use it! Charging was quic... Se mere
Virksomheden har svaret
Great that these were available in the emergency room!! Small issue when returning the pack as I didn’t make sure the return had registered. Was charged £36 after 24hrs so contacted customer service w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Kontaktoplysninger
86-90 Paul Street, EC2A 4NE, London, Storbritannien
- hi@joospower.com
- joos.app
3,6
Middel
354 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I would not use it again!! stole my money!
I would not use it again!!! paid £5 and didnt even charged my phone! absolutely shocking customer service , complained and they expected me to pay again for new power bank! no apologies or anything like that. shocking! stay away!
30. september 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Dear Magii,
Thank you for your feedback. We're truly sorry about your experience with our power bank and our customer service response. This falls well below our standards, and we sincerely apologise for the inconvenience caused.
We appreciate you bringing this to our attention, as it helps us improve. We hope to have the chance to regain your trust.
Joos
Amazing service, great customer service 10/10 when stuck without any charge
28. september 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Trina,
We're absolutely chuffed to bits with your fantastic review! 😄🎉 It's brilliant to hear that our service was spot-on when you were in a pickle without any charge. ⚡️📱 We always aim to go the extra mile for our customers, and it's smashing to know we hit the mark for you. 🎯👍
Thanks a million for taking the time to share your experience - it really makes our day! 🌟💖 We'll keep working hard to provide top-notch service to all our lovely customers.🔋
SCAM SCAM SCAM
SCAM SCAM SCAM. I rented a powerbank at the weekend for 45 minutes and returned it, costing £3.96
It subsequently charged me an additional £30 two days later. Customer service on the app first said I did return it, then changed their story and said I didn't return it, or didn't return it properly and someone must have stolen it. Then decided I actually rented two. Refused to refund and just told lie after lie. Worst part is this isn't the first time it happened. The first time I thought it was because i had somehow returned it wrong, buy 2 times?! All the other reviews agreed this service is a scam, and customer services refuse to do anything about it.
22. september 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Dear Nik,
Thank you for sharing your experience. We're deeply concerned about the issues you've raised and sincerely apologise for the frustration you've encountered.
We take billing discrepancies and customer service issues very seriously. Your experience is not what we aim for, and we're committed to investigating thoroughly.
We're currently unable to locate your specific case in our system. To help us investigate and address your concerns properly, could you please email us at customers@joospower.com with your full name, the date and location of your rental, and any other relevant details?
We assure you we're not operating any kind of scam, and we're eager to get to the bottom of what's happened and make things right.
Thank you for bringing this to our attention. We appreciate the opportunity to address these issues and improve our service.
Avoid at all costs
Avoid at all costs, once you return the power bank they don’t register it and charge you an additional £30.
When you contact live support they make unreasonable requests to “prove” you returned the bank.
24. september 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Dear Jacob,
Thank you for sharing your concerns. We're sorry to hear about your negative experience and understand your frustration.
We'd like to clarify a few points about our return process:
1,On our stations with large screens, the return status is displayed immediately.
2, When using stations with QR codes for both rental and return, while there's no on-screen confirmation, you should receive an email receipt upon returning the power bank. This email confirms the end of your rental and serves as proof of return.
These measures are in place to confirm successful returns and prevent misunderstandings.
We're concerned that you felt our support team's requests were unreasonable. Our aim is to balance customer service with necessary verification steps.
We'd like to investigate your specific case to understand what went wrong and how we can improve. Please email us at customers@joospower.com with your rental details so we can look into this further and address any issues with your charges.
Your feedback is valuable in helping us enhance our service. We appreciate you bringing this to our attention and hope to resolve this to your satisfaction.
Very quick to respond via the chat with…
Very quick to respond via the chat with us feature on their website, Friendly polite and very helpful non judgemental also informative , Was worried when on my part made an error in returning the charger , However was given full instructions on how to return in future and feel comfortable now with the company.
24. september 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Steve,
Thanks a bunch for your lovely feedback - it means the world to us! ⚡️🔋
It's great to hear that our support team was quick, friendly, and helpful. We totally get it - everyone makes mistakes sometimes! 🤗 We're thrilled we could put your mind at ease and give you clear instructions for the future.
Keep on charging, and we'll be here whenever you need us! 👍💖
They will block your money for week amd…
They will block your money for week amd on top of it they will charge another money for using. I really dont understand why it is neccessary to block 30 euros for week ?
16. september 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Dear Marek,
Thanks for sharing your thoughts with us. We totally get why the €30 hold might be frustrating, so let me break it down:
The €30 is just a temporary hold, not an actual charge. Think of it as a safety deposit - it's there to make sure our power banks find their way back home. Once you return the power bank, we tell your bank right away to release the hold.
Here's where it gets a bit tricky: some banks are super quick and release the funds immediately, while others might take 3-5 days. It's not ideal, we know, but it's out of our hands once we've given the green light.
The actual charge you see? That's just for using the power bank. We try to keep it as reasonable as we can.
We're always looking for ways to make this process smoother. If you've got any questions or want to chat more about this, our team is here to help.
Thanks for bearing with us on this one.
Is what it is a power brick was easy to…
Is what it is a power brick was easy to use
17. september 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Glad you found it easy to use - we're not fans of overcomplicated gadgets either. Keeps your phone alive without any fuss. Job done, right? 😏🔋
1st time using the power bank
1st time using the power bank, thank you worked out great . I did worry a bit when I first checked the bank as they had charged me £30 on top off my £4.92 fee . After they explained it was a holding deposit to make sure I returned the power bank.annd the money was released. Everything worked out okay. Great service
13. september 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Paul,
Awesome to hear our power bank worked great for you! 🙌
Thanks for mentioning the £30 holding deposit 💸 - totally get why that might've been a surprise at first. 😮 Don't worry, it always gets released when the power bank's returned, just like it did for you. 👍✨
Super happy everything worked out and you enjoyed the service. 🎉 Keep on charging! ⚡📱
Useful service - recommend highly.
Useful service, I used a charger from London Bridge when I had got to London from Kent as the train plugs weren’t working and my phone ran out of battery.
Managed to follow the instructions (very clear and straight forward) on the screen of the big vending machine.
Then I used my card to pay and had the charger for 24 hours before I returned it to a pub in SW.
Great service, useful and helpful information on initial purchase - couldn’t recommend more.
17. august 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Matt,
We're thrilled that Joos came to your rescue when you needed it most! 📱⚡️
It's music to our ears that you found our instructions clear and straightforward - we always aim to keep things simple and stress-free! 😌👌
And how cool that you got to take your power bank on a little London adventure? From London Bridge to a cozy pub in SW, your Joos really got around! 🏙️🍻
Keep on Joos-ing, and remember: we've got your back (and your battery) wherever you go! 🔋🚶♂️
Thanks again for being an awesome Joos user! 🙌💖
Really easy to use and I was able to…
Really easy to use and I was able to return the charging bank back to a local site which was helpful as I had forgot to return it from where I was located! I was charged a total of £6!
26. august 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Luke,
Thank you for your great review! 😊
We're thrilled to hear you found our service easy to use. 👍 It's fantastic that our network of return locations came in handy for you - that's exactly why we designed it that way! 🔋🔄 We appreciate you sharing your experience and the final cost.
Hope to power you up again soon! ⚡️📱
Convenient
Convenient location when I needed to charge my phone at Hammersmith station
2. september 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Maame,
Thanks for your review! 😊 We're glad our power bank rental at Hammersmith station came in handy when you needed it. 🔋📱 We aim to be there just when our customers need a charge. Hope to power you up again soon! ⚡️👍
Support team helped me and responded…
Support team helped me and responded very quickly
1. september 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Shane,
Thanks for the awesome feedback! 😊 We're absolutely thrilled to hear our support team swooped in to help you super quickly! That's exactly what we aim for - lightning-fast, top-notch service for all our Joos users.
If you have any further comments or suggestions, we're always eager to hear them. Thanks again for choosing Joos for your power bank needs!⚡️🔋
Don’t use this service
Don’t use this service. I had to take my daughter to A&E and left without a charger. My wife and I used Joos for the evening - 4 hours and returned when we left the hospital. Her pack registered as returned properly and she was charged accordingly. Mine wasn’t and I was charged £30. Customer service really poor, basically said I didn’t return it in the necessary steps and there is nothing they can do.
28. august 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Ant,
Thank you for sharing your experience. We're truly sorry to hear about the difficulties you encountered with our service, especially during what must have been a stressful time with your daughter in A&E.
While we're glad we were able to keep both your and your wife's phones charged during this time, we understand how frustrating it is to be overcharged afterwards, and we apologise for the poor customer service response you received.
We'd like to look into this matter more closely and make things right. Please contact us directly at customers@joospower.com with your rental details. We'll investigate what went wrong with the return process for your power bank and work on resolving the overcharge issue.
Your feedback is valuable in helping us improve our service. We appreciate you taking the time to bring this to our attention, and we hope to have the opportunity to address your concerns properly.
I had an enquiry and the support Team…
I had an enquiry and the support Team was really helpful.
24. august 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Fantastic news! 🎉🔋
We're buzzing with joy to hear our support team powered through your inquiry! 📱💪 It's our goal to keep our customers' experiences as smooth as a fully Joos-ed phone. Thanks for the electrifying feedback - it really amplifies our day!
Need any more battery-boosting assistance? Our support team is available 24/7 through the chat in the Joos app or our website, www.joospower.com.
We're always here to keep you connected! ⚡️🔌
Fantastic customer service thank you so…
Fantastic customer service thank you so much
25. august 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Thanks a bunch for your lovely feedback! 😊🌟
We're so pleased you had a good experience with our team. 🤗 It's always our goal to make things smooth and easy for our Joos users. ⚡️📱
Your kind words have put a spring in our step! We're here whenever you need a quick charge or a helping hand. 🔋🤝
Stay powered up! 💪✨
Team Joos
While in hospital waiting for 10 hrs I…
While in hospital waiting for 10 hrs I had to top my phone battery up, this was the first time I had seen Joos so I used it, due to a misunderstanding on my behalf I paid over the odds, I contacted Joos and with very little effort they sorted me out and arranged for my refund over the tariff to be reimbursed with no trouble at all, very good
24. august 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Stuart,
Thank you for sharing your experience with Joos! 🙌
We're sorry about your extended hospital wait and the initial confusion with our service. We're pleased we could swiftly resolve the refund issue for you.
Your feedback is invaluable as we continually strive to enhance and simplify our offering. We hope Joos provided some assistance during a challenging time, and we truly appreciate your understanding.
Team Joos
I was in A&E at Queens Med Nottm
I was in A&E at Queens Med Nottm. when I realised how low my battery was, turned out I'd broken my finger. I spotted the power bank machine and clocked the £3 charge for utilising it, which seemed fair. My first issue was that the cable adaptor kept slipping out of my phone. I had no idea that there was any kind of time limit and as I was waiting in a treatment area for around 3 hrs for a orthopaedic surgeon to tend my finger, I wasn't able to return the charger in case I was absent when it finally came to my turn. So I was surprised and disappointed to find out later that I was being charged £5.88, guess I should have read the small print and not the large £3 advertisement.
BUYER BEWARE!
Costly experience, typical of a company that's profits at the expense of others.
20. august 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Dave,
Thank you for taking the time to share your experience with Joos at Queens Medical Centre. We appreciate your feedback and would like to address the points you've raised.
Firstly, we're sorry to hear about your broken finger and hope you've recovered well.
Regarding our pricing, we'd like to clarify that both of our units at Queens Medical have large screens clearly displaying the £3 unlock fee and £0.48/30 minutes rental fee.
This information is not in small print but prominently featured to ensure transparency.
We understand your frustration with the cable adapter and will look into improving its stability.
As for the rental duration, our system is designed for flexible use, allowing customers to keep the power bank as long as needed. The total cost reflects the unlock fee plus the time used, which in your case was approximately 3 hours.
We strive to provide a clear and fair service, and we're sorry if there was any confusion. We'll consider ways to make our pricing structure even more apparent in the future.
If you have any further questions or concerns, please don't hesitate to contact our customer service team. We're here to help and ensure a positive experience for all our users.
Team Joos
Very glad this was available
Realised after leaving the cinema that my phone was on 5% battery and I still needed to check bus times and travel home. Easy to rent and charged my phone quick enough while I grabbed something to eat so it had enough power to get me home, if using again hopefully my phone's not so low that I can use the app as it was a little stressful not seeing the rental charge after returning it on my bank yet and just the £30 pending approval charge. Customer services were very helpful though. They found the rental, confirmed the cost for the time used and that they could see the return went through successfully. It just can take up to 5 days depending on your bank for the pending charge to clear and the correct one to show. Have now downloaded the app incase I need it in future.
17. august 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hey, Lauren! 👋 Thanks for sharing your experience!
We're so glad we could help you out of that low-battery pickle! 📱⚡ It's great to hear the rental process was smooth and got you home safely.
We totally get the stress about charges - thanks for being patient and for checking in with our team. They're always happy to help! 💙
And yay for downloading the app! 👏 That's gonna make your future rentals even easier & stress-free.
And guess what? We're updating it soon with some awesome new features and exciting offers! 🎉 Keep an eye out for those!
Thanks for choosing us. Here's to never running out of juice again! 🔋😎
Unfortunately I had no other option as…
Unfortunately I had no other option as I was in A&E at UCL waiting to be seen by a doctor. Used power bank for 45 min returned and today find out got charged £26.04. What an absolute extortion. Avoid using them if you can.
16. august 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Tamaz,
We hear you, and we're sorry about the high charge - that's not cool, especially when you were in A&E.
We couldn't find any record of you contacting us before, so let's sort this out! Can you drop us a line at customers@joospower.com? Give us the details of your rental, and we'll look into adjusting that fee.
We appreciate your feedback and want to make this right. Let's chat soon and fix this!
Take care,
Team Joos
First time using Joos
First time using Joos
Easy hire through app and customer service was excellent
Unlock hire was £3 plus rental hire
10. august 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Nicky,
Thanks for giving Joos a try!
Super happy you found it easy to use. Our app's designed to be a breeze!👌
Glad you loved our customer service too. 🤗
£3 unlock + rental? Not bad for peace of mind, right? ⚡️💪
Thanks for the awesome feedback! Keep Joos-ing! 🔋😎
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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