Returned my power bank on 21 June at a hospital emergency department No refund contacted them and supplied all the information they requested on 2 separate emails bank details - proof of purchase -... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Got charged £36 for using a Joos power bank for 3 hours (advertised at £2 for half an hour). Couldn’t get through to a human on the 0800 no., so I used the web chat. It took over an hour of going roun... Se mere
Virksomheden har svaret
It's so easy and simple! Follow the instructions then plug in the charger and get on with whatever you were doing! No leaving your phone in a locker to charge where you can't use it! Charging was quic... Se mere
Virksomheden har svaret
Great that these were available in the emergency room!! Small issue when returning the pack as I didn’t make sure the return had registered. Was charged £36 after 24hrs so contacted customer service w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Kontaktoplysninger
86-90 Paul Street, EC2A 4NE, London, Storbritannien
- hi@joospower.com
- joos.app
3,6
Middel
354 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Possible Scam as no refund for power bank
Returned my power bank on 21 June at a hospital emergency department
No refund contacted them and supplied all the information they requested on 2 separate emails bank details - proof of purchase - dates - location etc . Initially they answered me but nothing for 2 weeks . Not sure if this is a scam . Next step contact the hospital and my bank . Very concerned
21. juni 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Christina, we are very sorry to hear about your experience. This is not the level of service we want our customers to receive. We completely understand your frustration, and we want to reassure you that Joos is not a scam.
Please email us at customers@joospower.com with your rental details so we can review your case and work towards resolving this as quickly as possible. Thank you for bringing this to our attention, as we take concerns like this seriously.
Overcharged for using a Joos powerbank
Got charged £36 for using a Joos power bank for 3 hours (advertised at £2 for half an hour). Couldn’t get through to a human on the 0800 no., so I used the web chat. It took over an hour of going round in circles clarifying when and where I rented the bank and for how long, with huge gaps between communications (repeatedly 6-10 mins between replies so I kept wondering they’d left the conversation). Then they argued I’d used the bank it for over 24 hours (in a hospital DAY CASE unit). It was a painful process of endless persistence on my part but they did finally agree, well over an hour later, to refund £20, so although frustrating it was worth the time and effort in the end.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Rachel, thank you for sharing your experience. We’re sorry for the frustration caused by the delay and the support journey you had. We appreciate your patience while our team investigated the issue and are glad we were able to resolve the charge for you. We will continue working to improve our support experience.
I was sheeeeeet outttta juice and…
I was sheeeeeet outttta juice and neeeded to get my b8 on as i was waiting on some stoooopid doctors and people fix my broken shoulder... it kinda sucked... the broken shoulder as opposed to the b8 sesh. I mean that was frigggin great! these guys helped me big time... I mean i had 6 hours to wait for a bed in er and then like more time spent waiting for like a real bed... it was overall one of those things where i couldnt get any energy whatsoever...and this was my only option... I grabbbbed it with gleeee!
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Aaron, thank you for sharing your experience. We are sorry to hear about your injury, but we are so glad Joos could help keep you connected during such a long wait. Wishing you a smooth recovery, and thank you for choosing Joos!
Staff helped me greatly with my return…
Staff helped me greatly with my return process
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Alix, thank you for your review. We are glad our team could assist you with the return process.
Besvarelse fra joospower.com
Hi Tom, we are glad to hear that you found our customer service helpful. We appreciate your support
Thank you so much for your excellent…
Thank you so much for your excellent assistance
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Lulwa, thank you for your kind words. We are happy to hear you had an excellent experience with our support team. Thank you for choosing Joos
Great service
Great service, so easy to contact them and get help. I will use them again.
5. juli 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Sophie, thank you for your review! We're delighted to hear you found our support team easy to reach and helpful. We appreciate your support and look forward to powering your next rental!
It's so easy and simple
It's so easy and simple! Follow the instructions then plug in the charger and get on with whatever you were doing! No leaving your phone in a locker to charge where you can't use it! Charging was quick and returning it a doddle! 100% recommended for getting you out of the nightmare of a dying phone and having to find someone who has a charger that fits!
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Peter, thank you for your fantastic review. We are delighted to hear that you found Joos easy to use and convenient. We love that our service helped you stay connected without having to leave your phone behind while charging. Thank you for recommending Joos, and we will be here whenever you need a quick power boost
Great for emergency charge!
Great that these were available in the emergency room!! Small issue when returning the pack as I didn’t make sure the return had registered. Was charged £36 after 24hrs so contacted customer service who were great!! 😊
28. juni 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Alison, thank you for your review! We’re glad Joos was there when you needed it and that our team could quickly help resolve the return issue and refund.
Great power banks fast charging and…
Great power banks fast charging and easy to use
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Archie, thank you for your review! We’re glad you found Joos fast charging and easy to use.
Besvarelse fra joospower.com
Hi Utsav, thank you for your kind review! We’re glad you had a great experience with Joos.
Excellent customer servise
I have to say the customer service was really good on my particular case. All resolved very quickly and thankfully pleasantly.
Very happy customer
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Graeme, we are glad our team was able to resolve your issue quickly and provide a positive experience. We appreciate your support and thank you for the review.
Hospital Emergency WIN
This system was fantastic while attending to a family emergency in hospital. Easy to use and well priced. The return process was not smooth and I was overcharged, but when I reached out they resolved the matter and refunded the overcharge immediately.
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Cathy, thank you for sharing your experience. We’re glad Joos could support you during such an important time and that you found the service easy to use and affordable. We appreciate your patience with the return issue and are pleased our team could resolve it quickly for you
Easy to use
Easy to use, customer service was kind, human and while not instant, fast and full of relevant information that made things so much easier.
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Joel, thank you for your thoughtful review. We are glad you found Joos easy to use and that our support team was able to provide helpful and relevant assistance. We appreciate your patience and feedback as we continue improving our service
Great product and very helpful customer…
Great product and very helpful customer service, however support does take quite long. Nevertheless I would use Joos in the future
21. juni 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi, thank you for your review. We are glad to hear you found Joos helpful and that our team could support you. We appreciate your feedback regarding response times and will continue working to improve our support experience. We look forward to powering your future rentals
Still no return of my £36 deposit
Still no return of my £36 deposit, bit of a joke considering i returned it within 30 minutes.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Charlotte, we’re sorry to hear about the delay with your deposit. Our POS rentals include a temporary holding deposit, which is usually released within 1–7 working days, depending on your bank’s processing times.
Please contact us at customers@joospower.com so we can review your rental details, understand what has happened, and assist you further. We’re sorry this has impacted your experience and hope we can help resolve this for you quickly.
Besvarelse fra joospower.com
Hi Mihai, you are welcome, and thank you for choosing Joos
Great experience with the chat after…
Great experience with the chat after querying the deposit charge. Helped me out massively I really appreciate it. Would definitely use again
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
We are glad our team could help clarify the deposit charge and make your experience a positive one. We look forward to powering your next rental, and thank you for leaving us a review
Joos charge port - lifesaver!!!
Joos charge port was really easy to use.
And to be honest takes the added worry away especially when you in the A&E ! You know you can charge your phone when needed. This was a great help for me and my granddaughter as we would have been stuck without it! Thanks Joos x
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Claire, thank you for your lovely review. We are so glad Joos could take away some of the stress and help you stay connected when you needed it most. We really appreciate your kind words and are happy we could be there for you and your granddaughter.
Helpful service but beware not getting returns right!
Helpful as running out of power while in A and E dept and the next day whilst waiting to be admitted to ward. However my charger didn’t register as being returned and I’m still uncertain from my ‘chat’ experience as to whether this was from poor Wi-Fi in the hospital or if I hadn’t returned the bank properly. So charges continued to be charged every half hour and if you don’t notice this could end up being pricey. Thankfully chat person monitored and refunded my overpayment. Was mega stressful though as only contact was through chat function and I was no longer mobile being admitted onto a ward. Take care out there but all ended well!
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Susan, thank you for sharing your experience. We are glad Joos could help you stay connected during a stressful time in A&E, and that our team was able to assist with the refund.
We appreciate your feedback regarding the return process and chat support, and we will continue working to make the experience as smooth as possible for our customers.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.