joospower.com Anmeldelser 

354
TrustScore 3.5 ud af 5

3,6

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Returned my power bank on 21 June at a hospital emergency department No refund contacted them and supplied all the information they requested on 2 separate emails bank details - proof of purchase -... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

Got charged £36 for using a Joos power bank for 3 hours (advertised at £2 for half an hour). Couldn’t get through to a human on the 0800 no., so I used the web chat. It took over an hour of going roun... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

It's so easy and simple! Follow the instructions then plug in the charger and get on with whatever you were doing! No leaving your phone in a locker to charge where you can't use it! Charging was quic... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Great that these were available in the emergency room!! Small issue when returning the pack as I didn’t make sure the return had registered. Was charged £36 after 24hrs so contacted customer service w... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Softwarevirksomhed
  2. Eventteknologitjeneste
  3. Kraftværk
  4. Leverandør af telekommunikationsudstyr

Skrevet af virksomheden

Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.


Kontaktoplysninger

3,6

Middel

TrustScore 3.5 ud af 5

354 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,6

Alle anmeldelser

(354)

98 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

It only charged one phone at a time

It only charged one phone at a time, however It was very useful as did not have time to think about charging phone in an emergency.

3. april 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi Marie, thank you for your feedback and we are glad the power bank could help in that moment. Our chargers are designed to power one device at a time, and we are happy it was useful when you needed it most

Bedømt til 1 ud af 5 stjerner

Scam avoid !!!!

Scam avoid !!!!! Took
36 and 8 pounds

13. marts 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi, we are sorry to hear about your experience. The two separate charges you are seeing may be the holding deposit and the actual rental fee. For POS rentals, a temporary holding deposit is applied and automatically released by your bank within 1–7 working days after the power bank is successfully returned.

Please contact us at customers@joospower.com with more details so we can take a closer look and assist you further.

Bedømt til 5 ud af 5 stjerner

10/10 chat support

Used Jools power banks for over a year. Tonight I had my first issue and the chat was super helpful & lovely. Made my experience better!

27. marts 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi Estelle, thank you for your continued support. We are glad to hear our team could make your experience a better one when you needed help. We really appreciate your review!

Bedømt til 4 ud af 5 stjerner

Great idea and helpful support

Great idea, works well for those times when you need it. Easy to use machine and app for taking the charger pack. Return process is also easy, but I did have a problem with the registering of the return. Went onto their chat via the app and they were very responsive. Helped to resolve the issue after a few messages back and forth.

25. marts 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi Dave, thank you for your feedback. We are glad you found the service easy to use. We appreciate your patience with the return issue and are happy our team could quickly assist.

Bedømt til 5 ud af 5 stjerner

Very helpful

They were very straight to the point and addressed my problem with preciseness. I like that it's easy to refer back to previous conversations so I didn't have to extensively reexplain my issue

25. marts 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi Barakat, we are glad you had a positive experience. Thank you for taking the time to leave us a review

Bedømt til 5 ud af 5 stjerner

Lovely

lovely and cheap

19. januar 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi, thank you for the review

Bedømt til 4 ud af 5 stjerner

Great idea and product

Great idea and product. Had a problem returning but the customer service was really helpful and resolved the problem quickly.

19. marts 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi Rebecca, we are glad our support team could help. Thank you for choosing Joos

Bedømt til 5 ud af 5 stjerner

Amazing customer service!!

The power banks are really helpful and in many locations which I feel is really helpful. I did encounter an issue when returning the power bank however through contacting their online helpline I managed to get a refund and the worker I was talking to was incredibly helpful and kept the whole experience calm. I would definitely use the power banks again

17. marts 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi Grace, Thank you for your feedback! We are glad you find our power banks convenient.

We are sorry to hear about the return issue, but happy our team could resolve it quickly and support you through it. We appreciate your kind words and look forward to serving you again.

Bedømt til 5 ud af 5 stjerner

Lifesaver!!!!

Unfortunately, I was referred to A&E unexpectedly and I only had 5% on my phone if the Joos machine hadn’t been there, I don’t know what I would’ve done!!! it literally saved the night!!!!! and subsequent weekend I was admitted great thing to have installed!!!!
Just Brilliant

27. februar 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi, thank you for your kind words. We are really glad Joos could be there for you when you needed it most. Please send us an email at hi@joospower.com

Bedømt til 1 ud af 5 stjerner

Absolute SCAM, beware.

After I recent hospital admission I used a charger for 2 hours, still hadn't fully charged my phone £36 later, absolute SCAMMERS.

8. marts 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi Matt, we are really sorry to hear about your experience, especially following a hospital visit. A charge of £36 for a 2-hour rental doesn’t align with our pricing, so we would like to look into this for you. Please email us at customers@joospower.com with your rental details, and we will investigate this as a priority.

Bedømt til 5 ud af 5 stjerner

Great experience

I’m so happy with the service. I’d accidentally carried the wrong plug and wrong cable in my bag. With my battery running out and yet I didn’t carry my bank cards or cash that I urgently needed to use. I remembered seeing a joos booth in the mall and the steps were so easy to follow. This is a life saver and the fees are very affordable especially because it’s an emergency. I 100% recommend

17. marts 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi Innocent, Thank you so much for your amazing feedback! We are really glad Joos could come through for you in that moment and that you found the process easy and affordable.
Please send us an email at hi @joospower.com

Bedømt til 5 ud af 5 stjerner

Great idea

Great idea! Easy to use / pay for… I needed support and the Team resolved my issue within 10 minutes! Very pleasant experience.

18. marts 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Thank you for leaving us a review, and we are glad we could help

Bedømt til 1 ud af 5 stjerner

Extortionate

I rented a power bank when in hospital for 4 hours and was charged 17 pounds so I got in touch with them to sort the mistake only to be told it was correct that's ripping off in anyone's book and in a hospital too they should be ashamed

16. marts 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi Shaun, we are really sorry to hear about your experience and understand your frustration, especially in a hospital setting. Our pricing is displayed on the station, but we appreciate that this may not always be clear in the moment. We would like to review this for you. Please email us at customers@joospower.com with your rental details.

Bedømt til 1 ud af 5 stjerner

Hired a power bank as phone battery is…

Hired a power bank as phone battery is awful. Tried to return it and the docking station wasn’t working for returns. I posted it back to Joos at the address they gave me under the false pretence of getting a refund and instead they refused to accept the parcel!! I put no return address on it yet parcel is apparently being returned to me !! Nobody is responding via emails conveniently and there is NO NUMBER to contact them!!! I’ll be issuing a chargeback and sticking posters on their docking station warning potential customers of this absolute SCAM

5. marts 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi Samantha, we are really sorry to hear about your experience, as this is certainly not the service we aim to provide. We understand how frustrating this must be, especially with the return issue. An email has been sent to you, and we are treating this as a priority to get it resolved as quickly as possible. Thank you for your patience while we sort this out.

Bedømt til 5 ud af 5 stjerner

Good customer service!

I had a problem and the customer service center answered right away. I was unsure about some charges and the team was very transparent in their explanations and came up with a solution.

16. marts 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi Paloma, we are really glad to hear our support team was able to help and make your experience seamless. Thank you for your feedback.

Bedømt til 5 ud af 5 stjerner

Excellent

Excellent, very useful

13. marts 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi Tyffany, thank you for leaving us a review

Bedømt til 4 ud af 5 stjerner

I was so happy to have Joos services

I was so happy to have Joos at the hospital emergency department to charge my cellphone.
When it's an emergency, you leave your place ASAP and leave behind all the accessories you might need, like your charger.
The reason I gave 4 stars is because the power bank lost its power faster than it should have. Dropping from three lights to one in almost 15 minutes just doesn't make sense.
But, I contacted customer service through online chat and had a great and prompt conversation.
Overall, I was really satisfied with their services.

10. marts 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi, thank you for your review. We are really glad Joos could help when you needed it most. We are sorry to hear about the battery issue and appreciate you flagging it. We will look into this to ensure a better experience next time. It is great to hear our support team was able to assist you quickly, and we assure you that your next rental will be even smoother.

Bedømt til 1 ud af 5 stjerner

I’m at the A&E in University college…

I’m at the A&E in University college hospital , why after less than 2 hours of use have I been charged £18 ?!!!, this is obsurd , there is no number to call to speak to someone just a general inbox that will probably get ignored while they’re profiting of our struggles !!!.

10. marts 2026
Uopfordret anmeldelse
joospower.com-logo

Besvarelse fra joospower.com

Hi Sami, we are really sorry to hear about your experience, especially while you were at A&E. That must have been very frustrating. This isn’t the experience we want for our customers. Please email us at customers@joospower.com with your rental details, and we will review this as a priority and make sure you are charged correctly. Thank you for bringing this to our attention.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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