Returned my power bank on 21 June at a hospital emergency department No refund contacted them and supplied all the information they requested on 2 separate emails bank details - proof of purchase -... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Got charged £36 for using a Joos power bank for 3 hours (advertised at £2 for half an hour). Couldn’t get through to a human on the 0800 no., so I used the web chat. It took over an hour of going roun... Se mere
Virksomheden har svaret
It's so easy and simple! Follow the instructions then plug in the charger and get on with whatever you were doing! No leaving your phone in a locker to charge where you can't use it! Charging was quic... Se mere
Virksomheden har svaret
Great that these were available in the emergency room!! Small issue when returning the pack as I didn’t make sure the return had registered. Was charged £36 after 24hrs so contacted customer service w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Kontaktoplysninger
86-90 Paul Street, EC2A 4NE, London, Storbritannien
- hi@joospower.com
- joos.app
3,6
Middel
354 anmeldelser
Ingen nylige anmeldelsesinvitationer
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Scam
No where on the machine did it say it will charge me £30 even when I payed the machine never had a price. This is extremely misleading on purpose. False advertisement
6. december 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
We're sorry to hear about your frustrating experience with our charging system. It's concerning that you felt there was no clear pricing information before being charged £30.
Our rental stations are designed to display pricing information on both the station screens (for contactless users) and on customers' phones after scanning the QR code. However, if this information wasn't visible or clear to you, that's a serious issue we need to address.
We never want customers to feel misled about our pricing. Clear communication about costs before commitment is essential, and we take transparency very seriously.
Please contact us at customers@joospower.com with details about which location you used so we can investigate this specific situation and improve our pricing displays if needed.
Thank you for bringing this to our attention - your feedback helps us ensure all customers have the information they need before making rental decisions.
SCAM
SCAM! I was working at comic con in Birmingham nec Saturday and Sunday so I rented a power bank to help me through my shifts. This machine states £3 for 48 hours. I had the device for 29 hours, returned it after those 29 hours and went home. This morning I get a notification that joos are charging me £27 for a device I do not have and customer service are simply telling me "someone will pop by when they have chance to see if it's returned" and I apparently just have to sit and wait for them to return stolen money. They also somehow expected me to know their systems are stupid and are requesting photographic evidence of me returning the device? Who does that? Maybe your systems should give receipts or something. This is insane. I'll absolutely not be using this service again.
2. december 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Kirsty,
We're truly sorry about the unexpected £27 charge after your Comic Con shifts. This must be incredibly frustrating, especially when you know you returned the power bank properly.
There seems to be a misunderstanding about our pricing structure - it's £3 to unlock, plus additional rental charges, with the full retail price applied for unreturned items. This pricing is clearly displayed on our stations, though we understand how easily this information could be missed during busy events.
We understand it's perplexing to be asked for evidence when you're no longer at the station. Our customer service team can only see if power banks register as returned in our system, which is why they made this request.
Please contact us at customers@joospower.com with details of when and where you returned the device so we can investigate what went wrong and resolve this charge for you.
Thank you for your patience. We genuinely appreciate you bringing this to our attention.
Affected by signal, but great customer service
The signal was poor when returning, causing the time to go on, but customer service sorted it promptly
28. november 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Marija,
Thank you so much for taking the time to share your experience and for highlighting our customer service! ⭐ We understand how frustrating connectivity issues can be when trying to return a power bank, and we're glad our team was able to help sort this out quickly for you. 🙌
We're constantly working on improving the reliability of our service. Thanks again for your feedback and for choosing Joos! 🧡 ⚡
Timely Boost!
An unforeseen visit to the hospital, during which I was without my charger for several hours, presented significant challenges. However, the service provided by Joos for renting a power bank proved invaluable, ensuring my device remained charged while I needed to stay in constant communication with my family. The pricing was also very reasonable, and I would not hesitate to utilize their power bank rental service again should the need arise.
5. november 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Mike,
Thank you so much for sharing your experience! 🙏 We're truly grateful we could help during such a challenging time at the hospital and keep you connected with your loved ones 💝 Your kind words mean a lot to us - staying powered is our mission!
Hope you're feeling better now 💪 Always here when you need us! ⚡️
I was able to charge my phone while in…
I was able to charge my phone while in A+E
19. november 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Kathleen,
Thank you for the review! 🏥 So glad we could keep you powered during your A&E visit! ⚡️
Hope everything is okay, and thanks for choosing JOOS! 💚
Total fraud
Here’s a revised version with improved grammar and clarity:
“I used this service at the Free Royal Hospital in North London. I followed the instructions and returned the power bank as directed, but two days later, I saw additional charges on my bank account. When I contacted customer service, they were unresponsive and claimed their system couldn’t provide a full refund for the extra charges. They also didn’t admitted that their system had malfunctions. I would advise against trusting this service or providing your bank details, even if you’re not using Apple Pay.
12. november 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Mo,
We understand your frustration with the extra charges at the Royal Free Hospital. We take our billing seriously and thoroughly investigate any reported issues.
While our customer service team already looked into this, we'd like to double-check everything to ensure complete accuracy.
Please email customers@joospower.com referencing your previous conversation, along with your JOOS ID, and we'll review your case in detail.
While we have confidence in our systems, your experience matters to us and we want to walk you through every detail to address your concerns.
Quick, fast and efficient
I stumbled into Joos while shopping and realized I had none of my physical bank cards with me and that my phone battery was about to die! Thankfully, by renting a powerbank, I was able to shop for a couple more hours and able to get home safely. Excellent, quick and fast service. :)
5. november 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
We're absolutely thrilled to hear about your Joos rescue mission! 🦸♀️✨
What perfect timing - it's like we were meant to be there just when you needed us most! 🎯 We're super happy that our powerbank helped you carry on with your day and get home safely - that's exactly why we're here! 🏠💖
Keep shopping, keep smiling, and remember - we've got your back (and your battery life!) whenever you need us! 🔋✨
Still awaiting refund ...
Joos promised me a refund after fining me £30 when their return banks were either broken or full. I am still waiting - 10 days later - for the refund to appear in my account. Please note: they are VERY quick to take your money, and VERY slow to refund you. Who knows? It may never appear at all. I deeply regret my brush with Joos - they're a terrible company.
8. november 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Susan,
Thank you for your feedback. We can confirm that your refund was processed on 29th October 2024.
We understand your frustration withthe wait time for your refund. Whilst bank processing times are typically 3-5 business days, we acknowledge this has taken longer than expected. We're investigating why there's been a delay in the funds reaching your account.
Please contact our customer service team with your transaction details and we'll help track it straightaway.
This is a great idea as waiting in…
This is a great idea as waiting in hospital until father has had operation and I forgot my own powerbank. Also customer service is excellent.
5. november 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Marco,
Thank you for this wonderful review! We're so glad we could help during your hospital wait - it's moments like these that remind us exactly why we do what we do! 💝
Really appreciate your kind words about our customer service too 🤗 - we always aim to be there when you need us most!
Sending your father our very best wishes for a speedy recovery! 💪
Total scamming company - hidden charges AVOID
Complete rip off do not use - hidden charges. Stuck in A&E my phone was getting low, in a rush I hadn't got a charger. Saw their power bank machine and it had a big sign on it saying £3.00 hire for 48 hours. Didn't feel that was too bad. Checked my bank statement and I had been charged another £2.40. This is apparently their rental charge at £0.48 per 30 mins of which I quote their customer chat "all associated costs, are clearly outlined in the app"! When your phone is about to die and you are looking after someone severely ill in A&E do you have time to think to open an app in case there is hidden charges and read the small print! Asked them this but they weren't interested just quoted from their script. Appalling customer service and disgusting they are making money from those who are most vulnerable. These hidden charges should be advertised on their machines not just the £3.00 cost. DO NOT USE THEM unless you want to be ripped off, total scammers.
5. oktober 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Dear Nicola,
Thank you for taking the time to share your feedback about your recent experience with Joos. First, I want to sincerely apologise for any distress caused while you were at the A&E - this is already a stressful situation, and we absolutely understand your frustration.
We've processed a refund of £2.40 for the rental charges. It should show up on your account in 3-5 business days.
We'd like to clarify that all our fees are displayed on your phone screen before rental confirmation, including:
> £3 unlocking fee
> £0.48 per 30 minutes rental fee
> £30 charge if not returned within 48 hours
However, we hear your feedback that this information wasn't readily visible on the physical station when you needed it most. We're currently in the process of upgrading our stations across the UK with larger screens that will display all pricing information more prominently.
We aim to provide a helpful service during difficult moments, not add to them. Your feedback helps us improve - we'll review how we can make our pricing clearer at first glance, especially in emergency settings.
the convenience of being able to charge…
the convenience of being able to charge your phone in a matter of minutes and easy to use great customer service and fast!!!
31. oktober 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Carly,
Thank you so much for your lovely review! 🌟 We're absolutely chuffed that Joos worked brilliantly for you and that our service was quick and helpful! ⚡️
You can find your nearest Joos station anytime by checking our live map in the app - perfect for when you're out and about! 📱
JoosPower came to my rescue on a trip from Glasgow to Edinburgh
JoosPower came to my rescue on a recent trip from Glasgow to Edinburgh. I travel this route often and nearly missed my train when my phone died—with my ticket on it. Thankfully, I found their kiosk in St Enoch shopping centre near Glasgow Central and picked up a charger. The process was straightforward, though I had to approve a £30 pre-authorisation since I didn’t have an account, but I’m planning to set one up to avoid that next time. Charged my phone on the train and returned the charger in Edinburgh without any hassle. The price is great, and I’ll definitely use it again. Much handier than carrying a power bank with me all the time!
17. oktober 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Juan,
Thanks for this amazing review! ⭐️ We're over the moon that Joos came to your rescue for your Glasgow-Edinburgh adventure! 🚂✨ Phew! 😅 Nothing worse than a dying phone when you're rushing to catch a train, right?
Love that you found our service handy and budget-friendly! 💙 That's exactly what we aim for - keeping you powered up without weighing down your bags!
Quick reminder for everyone: We've made things even EASIER! 🎉 No more app downloads needed! Just spot a kiosk, scan the QR code, and you're good to go. Simple as that! 📱⚡️And there is no holding deposit when you rent this way.
Look for our kiosks all around the cities - we're never far away when you need a boost! 🔋✨
Great customer service
I put my battery pack into the wrong slot and panicked a little. I messaged the chat via the Joos app and they helped me quickly. They were also very polite!
28. oktober 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Lucy,
Those "oops!" moments with battery slots can definitely make your heart skip a beat 😅, but we're SO happy our support team could jump in and save the day! The fact that they were polite is just the cherry on top! 🍒
And guess what? Our fantastic live chat support is available 24/7 in the Joos app! 🎉 Whether it's 3 PM or 3 AM, we're always here with a smile to help you out! 💫
Thanks for taking the time to share this lovely feedback - it means the world to us! Don't forget, we're literally just a message away anytime you need us! 💬✨
Very useful in a pinch and good customer service
I've rented a Joos device twice now and helped me out a lot when I was in a pinch. I use my phone for everything from maps to paying for stuff so if I forget my powerbank or lose/break my charger, I'm glad that I can use Joos to bail me out. There was a small issue with the card payment but the customer service was very efficient and friendly that the issue got sorted out just fine. With how terrible I am at being prepared, this probably won't be the last time I use Joos.
28. oktober 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Miguel,
Thank you so much for taking the time to share your experience with Joos! We're thrilled to be your reliable backup plan for those unexpected low-battery moments 🔋✨
It's great to hear that our charging stations have helped you stay connected when you needed it most - whether for navigation 🗺️, payments 💳, or any other daily essentials. And we're especially happy that our customer service team could quickly resolve your payment hiccup!
Since you're a returning user, we'd love for you to download our Joos app if you haven't already! 📱 You'll find nearby stations even faster, and we're introducing some exciting offers soon that you won't want to miss out on. 🎉
Looking forward to being there for your next "just in case" moment! 😊
Horrible!
Horrible!! Joos is making me pay for a charger which was an accidental order placed to collect in a mall which was already closed, and the customer service people kept arguing that there is nothing which they can go till I actually go push the charger back in, I leave the city tomorrow before the mall opens how will I even manage to do that? That’s £30 gone in drain. I have screenshots from customer service to prove the same!
24. oktober 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Dear Shobha,
We're terribly sorry you're in this frustrating situation! Facing a £30 charge when you can't return the power bank before leaving the city tomorrow is incredibly stressful, and we completely understand how upsetting this is.
We'd love to help explain why our returns work this way: Once a power bank pops out of the station, it becomes available for anyone to pick up. Since they can be recharged at home, we unfortunately run a real risk of losing them forever if they're left unattended. While our customer service team would love nothing more than to help sort this remotely, we actually can't return the power bank from our office - it needs to be physically popped back into the station to register as returned and stop those pesky rental charges.
We know this timing is particularly tricky with the shopping centre being closed and your departure today. Do you perhaps have a mate, colleague, or family member nearby who could help pop it back to the station for you? We're really keen to find a solution that works for you!
We're genuinely sorry you've found yourself in this sticky situation. Please do let us know if there's anything else we can explain or any other way we might be able to help!
Besvarelse fra joospower.com
Hi Myrna,
Thanks for the brilliant feedback! We're chuffed to hear you're enjoying our speedy charging and finding our power banks easy to use.
It's exactly what we aim for - keeping things simple and efficient so you can get back to what matters.
Really appreciate you taking the time to share your experience! 🔋✨
Great customer service and great power bank
The Joos power bank is an exceptional device that has truly impressed me with its performance. Its sleek design makes it portable and easy to carry, perfect for on-the-go charging. What stands out the most is its impressive battery capacity, which allows me to charge my devices multiple times without needing to recharge the power bank itself. The fast charging feature is a game-changer, ensuring that my devices get powered up quickly when I need them the most. Overall, I highly recommend the Joos power bank for anyone looking for a reliable and efficient charging solution!
12. oktober 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Dear Ayaana,
Thank you for your wonderful review! 😊
We're glad to hear you're enjoying your Joos power bank. It's great that you've found it so useful for on-the-go charging. We appreciate your comments on the battery capacity and fast charging - that's exactly what we aimed for. ⚡📱
Thanks for taking the time to share your experience and recommend Joos. Happy charging! 🔋
I just used two power banks at Watford…
I just used two power banks at Watford General Hospital. When I returned them, one of them didn’t initially register as “returned “. However I contacted the customer service online and within 15 seconds they responded to me (I wasn’t expecting the speed of response at all on a Saturday night, I was thinking “typical, they won’t reply to me for 1-2 days”). They asked me for a few pictures and within 15 minutes they fixed the issue. Just due to the speed and effectiveness of the response, it prompted me to leave a good review. Also it charges fast.
5. oktober 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Eduardo,
Thank you so much for this amazing review! 🤩 We're over the moon to hear about your fantastic experience, especially while you were at the hospital on a Saturday night! 💖🏥
We're thrilled our team could support you so quickly when you needed it most. Helping our customers, no matter where they are or what time it is, is what we're all about! 🌙⚡️ Did you know our Customer Support team is available on the live chat 24/7?
It's wonderful that you found our charging speed impressive too. Fast charging and lightning-fast customer service - that's our jam! 😄🔋
They Steal Your Money
3rd UPDATE:
12 months later and Joos are still attempting to take this money even though they have, acknowledged it is not due.
STAY AWAY FROM JOOS.
2nd UPDATE:
Multiple attempts have been made to take the money but have been unsuccessful as the card has been frozen.
They have attempted to take money to which they have no legal entitlement but are conveniently ignoring this in their response.
UPDATE :
Joos still refusing to refund the money.
Pretending to care in their response.
If you don't want to be subject to national bad press, Joos, refund all the money you've taken fraudulently.
You know there's a problem, you acknowledge machines are faulty on this website.
Make those refunds today!
ORIGINAL
Have reported to Trading Standards and Police.
Also have a friend who is an investigative journalist for national media who is interested in getting more evidence of the hundreds, potentially thousands of people, this company is stealing money from.
This company claims chargers have not been returned (with no evidence and despite knowing this is a persistent fault).
Do not use this company.
24. september 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
UPDATE:
Dear Rebecca,
We appreciate your continued engagement and want to address your concerns directly. After reviewing your case thoroughly, we feel it's important to clarify a crucial point:
No payment has actually been taken from your account. There is an outstanding balance, but we have not charged you for this amount.
We understand this situation has been frustrating, and we sincerely apologise for any confusion our previous communications may have caused. To recap and clarify:
1, The only charge processed was the initial £3 rental fee.
2, The remaining £27 is showing as an outstanding balance but has not been collected.
3, We are actively working on a system solution to resolve this discrepancy without requiring any action on your part.
We take your concerns about fraudulent practices very seriously. We want to assure you that we have not taken any money fraudulently, nor do we intend to. Our goal is to resolve this issue fairly and transparently.
Dear Rebecca,
Firstly we’re so sorry for your experience. We understand your frustration and take your concerns very seriously. Although we couldn't find any records of your case in our system, we genuinely want to make this right.
We have tens of thousands of new customers every single month, however unfortunately a few times we do get it wrong.
Please reach out to us at customers@joospower.com with more details so we can thoroughly investigate and address your concerns.
Our goal is to resolve this issue and restore your trust in our company.
Absolutely 10/10 saved my life so easy…
Absolutely 10/10 saved my life so easy and convenient god bless whoever placed one in London Bridge !!!
3. oktober 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Franchi,
Thanks for the awesome review! 🤩
We're so happy our London Bridge station saved your day! 🦸♀️🔋 It's great to hear you found it easy and convenient.
We love placing our Joos stations where they're needed most!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.