While the newly arrived Joolca GottaGo and custom cover sat unpacked in my living room I imagined the Freudian bliss waiting for my next overlanding and small-cabin adventure. Owning a HotTap and Dua... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I live off grid in a forest, and joolca products come in clutch. I have the hottap, double and triple ensuite, the platform base, and i have been using it for 3 years as my main source to shower. It... Se mere
The zipper pull came off my water heater cover. Emailed them on a Sunday with a pic of the issue. They responded that day and had a replacement cover shipped the next day. Fantastic customer service.... Se mere
After a long day of climbing, nothing resets the world like a hot shower. Whether we’re at Smith Rock, Squamish, or somewhere in between, the Joolca Hot Tap En Suite has become one of our favori... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The outdoors is incredible. But there are things that get in the way of making the most of it. The cold shower. The lack of a toilet. The missing privacy. The gear that's too complicated to bother setting up. These are the things that cut trips short, limit where you can go, and stop you from bringing the people you love along. Joolca exists to solve them. We design gear that lets you go further, stay longer, and actually enjoy every moment out there. That's what we mean by The Great(er) Outdoors.
Kontaktoplysninger
Australien
- joolca.com
4,5
Fremragende
184 anmeldelser
Ingen nylige anmeldelsesinvitationer
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Har besvaret 100 % af deres negative anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Seriously impressed…
I am seriously impressed with not only the quality of your product’s but also your next level customer service. I have purchased several of your products and plan on purchasing more. As a customer it is very important to me to know that I am buying from a company that stand by their products and promptly addresses my inquiries. Highly recommend!!!
5. august 2024
Uopfordret anmeldelse
This Company has awesome products in…
This Company has awesome products in quality and functionality. If something needs to be replaced or repaired customer service is awesome to work with. Thanks for everything.
5. august 2024
Uopfordret anmeldelse
Horrible customer service and…
Horrible customer service and borderline fraud. Thousands of customers paid upfront to get their portable tiolet. I paid in Jan 2024 and they keep providing excuses from their web site issues to product delays and now some seal issue. NOT ONE has been delivered and they now claim maybe in Oct or Nov 2024. I don't believe them and feel they used millions of $$$$ without intending to deliver one pr9duct that's fraud. I contacted better business bureau. Will never buy from Joolca again.
3. august 2024
Uopfordret anmeldelse
Besvarelse fra Joolca
Hi BC,
I'm very sorry to hear about the poor experience you've had with, namely with the GottaGo toilet pre-order. I completely understand why you're frustrated with the delays, and I’m really sorry for the hassle.
I'd like to provide some context as to why there is a long wait for new products like the GottaGo Toilet. Taking preorders makes it possible for us to fund the development and manufacturing process as it can be pretty expensive. As a way of saying thanks, we offer discounted prices for preorders early on. During the preorder, we try our best to keep everyone updated on their order. We've sent out emails to explain the reasons for the delays, and have offered refunds if the new dates don't work for customers. That said, we are aware that we can be more proactive and do better with forecasting and communication, and we've actively made changes to make sure we are more accurate with dates and communication.
You're right; we ran into some issues with the GottaGo Toilets' seals during the final production stages. We didn't want to send out anything less than perfect, so we reworked the seals to fix them. The good news is that the production has been going well since then and the first batch of GottaGo Toilets will be shipped out in a few days!
It's never our goal to mislead or disappoint anyone, but I do recognise that the delays can be very frustrating, and I am very sorry. If you'd like me to look into your order for you to provide you with the latest details, please email me at support@joolca.com with the subject "ATTN: Marleen - Trustpilot," and I’ll look into this for you. Alternatively, if your plans have changed or understandable, you don't trust us, I can also look into refunding your order for you.
I do appreciate your honest review, and I'm very sorry that we've let you down. We've learnt from this process and we'll be much better moving forward. I also hope that I've provided some more clarity and I hope to hear from you soon.
Warm regards,
Marleen
Reliable customer service and Amazing products
As always, excellent customer service. Forgot to add something to my order so they removed the shipping cost from my next order. Love their products and will keep coming back!
25. juli 2024
Uopfordret anmeldelse
Great Customer Service
Thanks Joolca, for the awesome customer service! My Hot Tap cover had a zipper failure and within 48 hours Joolca sent a replacement. The process was easy and painless. All it took was a couple of emails and some pictures of the defect. Great Company, Great Team!
18. juli 2024
Uopfordret anmeldelse
Awesome Products + Customer Service!
Joolca's products and customer service are awesome. We had am issue with a faucet handle that we use with our Joolca Tub. I received an email response within 24 hours and after some quick troubleshooting they sent out a replacement part which arrived just a couple days later. Can't say enough good things about Joolca!
17. juli 2024
Uopfordret anmeldelse
Love the Joolca heating unit and hot…
Love the Joolca heating unit and hot tub!
Simple to operate, quality construction and trouble free. I use them for showers, hot water and relaxation at my off-grid cabin and they have been a game changer.
29. juli 2024
Uopfordret anmeldelse
Worked great for a few months then all…
Worked great for a few months then all the fittings started leaking. I've replaced the kitchen faucet 5 times in 2 years. Great califont but the hoses and fittings are very cheap rubbish.
27. juli 2024
Uopfordret anmeldelse
Besvarelse fra Joolca
Hi Angelene,
I appreciate your honest review. I'm happy to hear that the HOTTAP itself is working well but I'm very sorry to hear about the issues you've had with the fittings and faucet handle.
To provide some information, our initial shower handle design did have an issue where a small number of handles would leak. We've reworked the design and we've made them much more reliable!
I'd love to get this sorted for you and send you the replacements you need to get you up and running again for the handle and other fittings as well. Please send me an email at support@joolca.com with the subject "ATTN: Marleen - Trustpilot" and I'll personally take care of this for you.
Warm regards,
Marleen
Be AWARE of this SCAMMERS
Be AWARE of this SCAMMERS, they say that you can return everything for free within 30 days of receiving the item, just purchased their Hot Tub to give it a try since i have their shower and sink and i love it. Unfortunately i didn’t like the hot tub. Its too expensive for what it offers in my opinion, i sent email that i want to return item with no response, after 3 days i sent another one, still nothing so i started to try contacting them trough social media, they were still ignoring me, when i started to post on their social media that they are SCAMMERS they answered immediately and assured me that this is because they are very busy and i will receive shipping label soon, it was 16 days ago and they didn’t responded with label. Worst buying experience ever. They scammed me for 500$ i am goin to dispute charge with chase and i hope this way i will get my money back… SCAMMERS SCAMMERS SCAMMERS, DO NOT DEAL WITH THEM! THEY DONT KNOW HOW TO RUN BUSINESS, THEIR MOTTO IS SELL AND FORGET…
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra Joolca
Hi Jaroslaw,
I'm very sorry for the disappointing experience you've had with Joolca so far. I understand that you purchased the HOTTUB after loving the HOTTAP Nomad and I'm sorry to hear that the HOTTUB didn't live up to your expectations. I can see that you have requested to return your HOTTUB and it has taken us over a week to provide you with a return label. I can definitely understand how frustrating this could be, but I assure you that we are completely legitimate.
I'd like to provide some context as to why this has taken so long. We have recently started working with a new warehouse and we rely on them to generate return labels for us. Unfortunately, their response times can be very slow which causes these issues. This is not the norm for us and we're working on addressing this. We've already set up weekly meetings with them to set KPIs, hire new staff, and improve response times so we can avoid situations like this.
I've had a look at your messages with us and can see that we have provided you with a return label to get your HOTTUB back to us for a refund. I'll personally make sure that your refund is processed once you send your HOTTUB back to us.
Again, I am sorry that you've had such a poor experience, and I look forward to making this right for you.
Warm regards,
Marleen
Great product, detailed review
Hottap unit is easy to setup and use, tub is perfect size for storage fits everything without being overly difficult to pack it all in.
Light breeze will blow out the flame if placed along/against walls placing it in sheltered spot away from walls will help, does reignight if it blows out and water still flowing.
The units stand can be a bit finicky to setup, its hard to balance the unit and clip in the lines under the unit and around the legs of stand, laying flat and connecting it all first then stand it up makes this easier.
Have written in permanent marker on unit hotter and colder on gas and water flow to help others use the product.
more water = colder,
Less gas = colder
less water = hotter.
More gas = hotter.
Switches on tap and shower head work great for ease of use.
Pump 20% of the time keeps running after turning off the taps, if in a shower tent this is hard as trying to dry off quickly to turn the pump off that is pressurized but still running outside. placing pump within arms reach of the shower can fix this, keeping in mind only 2 meters maximum of hose from water source to pump can be used.
Tub is great for storing the unit and washing up on mains or access to lots of fresh water, however we find a smaller tub than the joolca tub is required for camping with limited water supply
Showers can be easy and nice if you have a fresh water stream or lake or water mains, without this only short showers is a must as pump can run at 6l/min can drain a 20 liter jerrycan in 3.5 mins. This is standard to camping off grid and any unit will be the same.
Filter works well nice weight to it so sits on bottom of water source.
Have used this for heating up the kids pool on cold days, they love it.
Overall glad we purchased this unit haven't had any warranty claims with this kit, we setup for washing up every stop while camping, and if staying for more than 3 days we tend to setup with the joolca recirculating shower base/floor to recirculated 20 litres of water with the filter attached.
27. august 2023
Uopfordret anmeldelse
Besvarelse fra Joolca
Hi Jethro,
Thanks for the detailed review of your Joolca HOTTAP! I'm happy to hear that you find the HOTTAP easy to use and that the Nomad Tub fits everything you need perfectly.
I appreciate you sharing your tips and tricks on how to get the HOTTAP setup effortlessly. Marking the HOTTAP about the temperature settings sounds like a nice idea so others can be familiar with its heat settings.
Also, laying the HOTTAP flat certainly makes it easier to connect the hoses and secure the stand/legs in place. This is how we recommend the HOTTAP be set up before first use. :)
Regarding your pump, it should stop running as soon as you turn the showerhead off. You shouldn't have to turn the pump off to stop it from running. I'd like to take a closer look at this and see where the problem is and resolve it for you! If you can send me an email to support@joolca.com with the subject "ATTN: Marleen - Trustpilot", I'll be happy to get this sorted for you.
By the way, it's awesome that you found other uses for your HOTTAP apart from having an off-grid shower. Heating up your kids' pool sounds fun, and I hope you'll find more uses for your HOTTAP this season!
Warm regards,
Marleen
Poor customer service and communication
I ordered a product, needed to change delivery address to the same as the billing address, they couldn't process this even though they confirmed the product was still in process and not shipped, then I requested a cancelation while product was still not shipped, they said that cancelation is being processed and the next day I received a email product is being shipped, they will not speak with you, forced email only
19. februar 2024
Uopfordret anmeldelse
Besvarelse fra Joolca
Hi there,
Thank you for sharing your experience and I’m really sorry about the hassle with changing your delivery address and the mix-up with your cancellation. I can definitely see how this can be a very frustrating experience.
I know it's been a while since your review and I hope that everything has been resolved. That said, if you do have any issues ongoing, please reach out to me at support@joolca.com with the subject "ATTN Emre - Trustpilot" and I'll get everything resolved for you.
Just to add - we've just recently set up our Trustpilot account to respond and help everyone out, and I apologize for such a late response!
Warm regards,
Emre
Unreliable product
Unreliable product, it will let you down on your holiday, not once but twice for us, pump is rubbish, they have on going problems but won’t continue to replace them once warranty is done on first one. Keep sending pumps that have the same issue
2. januar 2024
Uopfordret anmeldelse
Besvarelse fra Joolca
Hi Bill,
I’m really sorry to hear about the frustrating experience you've had with the Joolca pumps, especially during your holidays. It sounds like you’ve had a run of bad luck with them, and that’s definitely not the norm.
I know it's been a while since your review, however, I'd like to make this right for you. Since you've had multiple issues with the pump, I'll go ahead and extend the warranty for you so you can have peace of mind. Generally, our pumps are reliable, and I’m sorry they let you down.
Please reach out to me at support@joolca.com with the subject "ATTN Emre - Trustpilot," and I'll get everything resolved for you.
Just to note - we recently set up our Trustpilot account to respond and help everyone out, so I am sorry for such a late response.
I look forward to speaking with you.
Warm regards,
Emre
Buyers beware of this company
Buyers beware of this company. See other reviews below. Customer service is terrible. It has been 9-10 days now and they've said they still haven't processed my order. I have spent about $160AUD. The receipt of purchase email say orders get shipped within hours of purchase on a business day. Somewhat misleading or inaccurate I would say. How about a little more honesty here Joolca?
There is an automated customer service response email that says you have to wait 2-3 days for a reply. I got a faster reply by saying I would cancel. They then said I just have to wait until the order gets processed. What AMAZING customer service this is. SO helpful.
I'm assuming they're using robots rather actual people at the moment because this response gets a zero out of ten on the helpful scale.
Probably somewhat naively I expect better from an Australian owned company than this. Why do we have to wait so long when we lay down a decent bit of cash online Joolca? Look at your last few reviews on TrustPilot. Something isn't right with this brand.
Why can't you be more honest or even helpful? If I hadn't asked about my order how long would I be waiting to hear from you? FYI. I have bought the full set up previously not just these couple of items.
6. december 2023
Uopfordret anmeldelse
Besvarelse fra Joolca
Hi Matt,
I’m very sorry to hear about your frustrating experience with us, and I completely understand why you'd feel weary given your experience. I know this is a late response (we've recently just set up our Trustpilot account to respond and help everyone out), but I'd love to get more info on your order and experience to help make our service better for everyone and potentially find out what went wrong.
So, we're definitely not using robots—our team is made up of real people. Like most companies, we use a bit of automation to help link helpful articles quickly.
Regarding the delay in dispatching, if orders haven't been processed yet, it could be because it was placed over the weekend, the order was a pre-order, or maybe there was a glitch. A tiny number of orders can slip through the cracks (unfortunately to system glitches), and if that happened here, I'm really sorry.
Normally, we dispatch orders the same day if placed before 12 pm, or the next business day.
Regarding order cancellation, we have to make sure the orders are cancelled and not dispatched before issuing a refund. We can’t refund and ship out the order at the same time—that makes for bad business! This can take a few days, but we will always provide a refund.
I am sorry if it felt like we weren’t being honest. I’d love to look into your ticket and see what went wrong. Even though this response is late, we're all about improving and making things better.
If you would like to chat, please reach out to me at support@joolca.com with the subject "ATTN Emre - Trustpilot," and I'll look into this for you.
I hope everything has been resolved and I look forward to hearing from you.
Warm regards,
Emre
Absolute Rip off
Absolute Rip off , ordered parts , half came , for months the day it was out of stock and will be sent shortly , then over 2 months later the tell me they have sent it , I paid and ordered 2 items at same time , hose and filter , the hose came but no filter , they say according to them it says delivered but when looking at it it dose not say item delivered, I keep complaining saying if I had received my filter I wouldn’t keep messaging them asking for it , they are a bunch of shifty thieves , don’t buy from this company
8. november 2023
Uopfordret anmeldelse
Besvarelse fra Joolca
Hi Basil,
I'm really sorry to hear about the trouble you’ve had with your order. You definitely should have had all parts delivered to you when they were back in stock, and I understand how this reflects poorly on us.
It sounds like you placed an order for an out-of-stock item, and when it arrived back in stock, it seems like the warehouse didn't dispatch your full order. I'm sorry about this.
I understand this this response is late, we've only just set up our Trustpilot account, but if you are still having issues or would like to speak to someone, please reach out to me at support@joolca.com with the subject "ATTN Emre - Trustpilot," and I'll look into this for you.
Warm regards,
Emre
crap experience
I ordered in June, spent over $600, received a useless part, and never received the water heater. just excuse after excuse of when it was coming, I finally asked for a refund today October 3rd, its snowing where I live and I wont be camping for 8 months. Save your money and shop somewhere else. crap experience.
UPDATE: there was no back order and I re-ordered again this year....on May 20th $902 charged to my visa....guess what no water heater as of June 17th... again email after email about where my order is, then when I asked for a manager to find out why the shipment from Richmond to Whitehorse had not happened...apparently the manager cannot call the warehouse, they "re-ordered" and still no water heater. This seems fraudulent.
30. september 2023
Uopfordret anmeldelse
Besvarelse fra Joolca
Hi Donna,
First off, I'm sorry for the late reply. We've recently set up our Trustpilot account, and I'm getting back to everyone.
I'm very sorry to hear about your experience. You mentioned placing an order in June and not receiving it for three months. The only reason this would happen is if it was a pre-order or if the restock for an out-of-order item was delayed. For in-stock items, we dispatch within one business day.
This is not the standard for us, and I would like to look into this for you to understand what went wrong. Please reach out to me at support@joolca.com with the subject "ATTN Emre - Trustpilot," and I can look into this for you and provide more clarity, along with seeing where we can improve.
Warm regards,
Emre
EDIT:
Hi Donna,
I see that you've updated your review and are still having issues. I've had a look into this for you and it looks like your order has been delivered!
I've looked into this and I'd like to provide a bit of background - your order left our warehouse the next day, however, our carrier was having issues with delivery as you live in a rural location. We then raised an investigation on your behalf, and to speed things up, we placed another order for you with a different carrier to deliver to your location (so you didn't have to wait for the ongoing case).
Again, I am sorry for the lengthy delay for your order. I hope that now that you have your gear, you'll be able to enjoy many outdoor adventures with your HOTTAP Nomad Kit!
Warm regards,
Emre
Wow was so excited to try this
Wow was so excited to try this, pump did not work, After many confusing and repetitive emails, and after sending a video, was told pump does not work and another would take six weeks, geeeez no thanks
21. april 2023
Uopfordret anmeldelse
Besvarelse fra Joolca
Hi Beth,
I'm really sorry to hear about your experience with the pump and for the lengthy replacement timeframe! I can understand how disappointing it would be when something doesn't work, especially when you are excited to try it out. This is definitely not the kind of experience we want for you or any of our customers.
I'm also sorry for the late response. We’ve just set up our Trustpilot account, but I still wanted to reach out to you. Even though your review is over a year old, I want you to know that we've learned from this and now forecast better so that we can keep ontop of stock.
Again, I'm very sorry for your experience. If you did want to give us a go again, please reach out to me at support@joolca.com with the subject "ATTN Emre - Trustpilot," and I'll work something out for you.
Thank you again for your honest review, and I hope to hear back from you.
Warm regards,
Emre
JOOLCA HOTTAP RANDOMLY TURNING OFF
JOOLCA HOTTAP RANDOMLY TURNING OFF, ALL JOOLCA CRITERIA MET. NO WIND, NOT HEATING ABOVE 37C AND STILL RANDOMLY GOES OFF. THE SO CALLED SERVICE DEPARTMENT WANTS A VIDEO OF THE SET UP. NOT EVERYONE HAS A MOBILE PHONE OR TECHNICAL NO HOW TO CREAT VIDEOS AND PUT THEM ON THE INTERNET. BE WARNED PEOPLE, TO GET THE SERVICEABLE ITEM YOU PAID FOR YOU HAVE TO JUMP THROUGH ALL SOUGHTS OF HOOPS RATHER THAN TAKING RESPONSIBILITY THEM SELVES.
19. januar 2023
Uopfordret anmeldelse
A lot of hype about customer service, but none
I ordered an ensuite double on 30th September, never received it for weeks, so after back n forth with Joolca, told them to arrange for it to be returned to them and I can have a refund, as we were going away late October. Joolca said that would be fine. Now, you will get numerous emails asking how the customer service was, and I do mean numerous. The item got returned to Joolca head office on the 8th November, asked for them to confirm, said it would take 2-3 days and a refund would be issued. It is now the 12th November, still no money refunded, am out of pocket for new tent, plus the $269 I paid for Joolca. Their customer service is to constantly bombard you with emails, but with no resolution and no money returned to me as a customer. I will be going to Consumer Affairs on Monday, as this is almost 2 months.
30. september 2022
Uopfordret anmeldelse
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