Joolca Anmeldelser 

Excellent customer service, quick response time and courteous resolution

I've had the joolca nomad kit for 3 years now. For the past almost 2 years i have been living full time off grid. I have had some issues with some things breaking but their customer service has been really good at taking care of me.

This is purely review of experience of customer service. Ordered double en-suite on same day package next day delivery. 12 days later after many it’s on way, DPD picking up in morning and deliver in the afternoon, then trying to get sent to a DPD drop point as was away and needed it. It was daily plus messaging. Shame customer service not as good as products very stressful & unpleasant purchasing.
Sadly this will be the downfall of a good products.

My water pump died and Joolca made easy to replace.

I own two complete units from Joolca and support them as the best company for instant hot water overlander needs. Anytime I have an issue they are more than willing to support me through the process and resolve any issues I have.

I bought the Joolca Hottap V2 Portable hot water kit for an outdoor stream fed shower for one of my short term rental properties. When this works it is great. The parts are very unreliable! I have owned this for almost one year and it is used every weekend. So far, I have replaced the D battery cartridge (faulty), the shower handle (leaking) and now the 12v power adapter has failed. This cost me 30% of my booking charge per night because I could not replace the part in time for my next guest. It broke on a Friday night and I had guests coming in the next day. I could not source this locally and had to order from Amazon for next day delivery and Joolca for a spare part. I had to hang solar shower bags and they were not received well by my guests. I have also had multiple problems with the pump priming. I would recommend buying spare parts for anything that needs replacing quickly. The warranty has covered all my parts except the 12v power adapter because I have not submitted my video yet, this warranty process is not quick, approximately 10-day turnaround for replacement parts once the video is submitted. Maybe if you do not use this regularly it will be fine, when your business depends on it buyer beware.

6 days now and still no response as to shipping, numerous emails and the response is always “I’ll get in contact with the warehouse and have is shipped out today”
Yea
Thanks Anne and Adrian.. I will be placing a report to the new Zealand fraud office in the coming days if I don’t have this item JN14071

We have had our double en-suite tend for a couple of years now. Only use if for festivals so probably been used about 4 times. We’ve been really lucky with the weather in the past and last weekend was our first ‘wet’ festival day. Can’t tell you how disappointed we were to open it up and find the ‘dry room’ dripping with water. We’re not talking torrential rain here, just a few hours of weather. The seams are not heat sealed, should have checked but when you spend a couple of hundred quid on a utility tent it’s kind of expected. I emailed the company just to let them know how disappointed we were to be told that the material and zips are waterproof and be completely ignored about the issue with the seams. The advice was to take it down if it was raining and it would withstand a light shower. Genuinely gutted with the product, which has been fantastic, and the response.

The proscene I spoke to was very knowledgeable, very helpful friendly. It was a pleasure to talk with. I am glad I've sparked with someone that answered all of my questions. Thank you very much.

We have been using our Joolca for a few years and love it. It serves us well all this time. Recently we had an unfortunate trouble with our Joolca, and we reached out to the service department and right away they responded and sent out the new part. Everyone was so helpful and responsive. We are happy to being back in business and using our Joolca.

Great product and customer service. Ran into a small issue and it was resolved in no time. I have a great outdoor shower by the beach so the shower gets used constantly, never fails.

Great product 👌!
Fast delivery!
Good price!😀

I ordered the wrong kit by accident and was missing only 1 item to upgrade it to what I wanted. I could have saved a little money by ordering the correct one first. When I explained this to the customer service rep, they offered to send me the item at a discount... therefore upgrading my kit to what I really wanted at the same price. Thanks!

We loved using the Joolca double tent shower for many months when our bathrooms were being remodeled. It was amazing! When the remodel was finally finished and we were packing up the tent, a small tear in the top of the fabic tore open as we folded the frame. I contacted Joolca and they sent us new tent fabric, at no cost, under their warranty -- We didn't expect that!!

Incredible product, incredible customer service!

The Joolca Nomad Kit took our annual camping trip to the next level! We take a 10 day camping trip every year and the two worst are doing dishes and taking cold baths in the river. This year, doing dishes was a breeze and taking a long hot shower while watching my kids fish is one of my favorite memories! My wife was skeptical at first and rolled her eyes when I bought the kit, but she can’t imagine camping without it now!!

I’ve had nothing but exceptional experiences with Joolca’s customer support. Whenever I encountered an issue with a product, they were quick to reply and resolve it immediately. I never had to wait days for a response. For instance, when I reported a leak in the shower hose, I sent them a video, and they instantly replied that a replacement would be sent out. They even provided package details right away, ensuring I knew exactly when to expect it. Every interaction has been smooth, and their team is always helpful and accommodating. It’s reassuring to know that any questions or concerns will be addressed promptly and efficiently.

Received our JOOLCA this summer and am glad we purchased it. We use it at our remote property in AK as well as when we are traveling / camping. Had a few items break during first use and contacted JOOLCA about warranty and they immediately sent out replacements. Great product and great customer service.

Thank you very much, that’s exactly what we can call a EXCELLENT customer service!

That’s the the reason why I always be a customer of Joolca, if I have a problem you always have a solution…😉🤙🏼

Thank you so much again.

I ordered a product from Joolca several months ago which ended up failing after the first use. I reached out to Joolca with the issue and they quickly got back to me and backed their 2 year warranty, no questions asked!! Always great to work with and see a company that backs their products!

We are tent campers that don't use campgrounds. Though I love the Great Outdoors, I like my showers. This can be quite challenging when dry camping. You need to conserve water, but get clean. We tried the "hanging water bag" and several battery operated systems, none worked consistently or worked well. Finally I came across the Joolca and decided to give it a try. LOVE IT!!! The system is so easy to set-up and use. We purchased the Nomad system. The water temp and flow are easy to adjust and puts out really hot water fast, no waiting. One of the and best thing about it is how everything stores in the tub which makes set-up and tear-down very easy. It makes transport and storing easy too. We also purchased the battery pack and double shower tent. Love it all and Highly recommend this product. We did have issue with battery pack and contacted Custmer Service. They were very quick to respond, solved the issue, and check back with us to make sure all was good. We would do it all again.