Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent customer service from Ian, Claire and Henry at the Royston branch. Any after-sales issues were resolved promptly and professionally. Deep product knowledge on both Hot Tubs and outbuil... Se mere
I have to write in and commend Jake who installed my hot tub last year. He is so knowledgeable about the science behind getting the chemical balance right, as well as the actual operations of... Se mere
Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.
Kontaktoplysninger
Sarre Business Centre, Canterbury Road, CT7 0JZ, Birchington, Storbritannien
- 01634 566 005
- customercare@johnsonswellness.co.uk
- johnsonsleisure.co.uk
4,8
Fremragende
259 anmeldelser
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Amazing service from Jake and Aaron
An absolute amazing service from Jake and Aaron on fitting our new tub. Super efficient guys, kind, and so pleasant to work with.
26. marts 2024
Uopfordret anmeldelse
A slightly bumpy road on installation day…
We purchased our hot tub from the Three legged Cross site through Kevin who was really good.
The installation team arrived on the day. Gareth was brilliant. He was very professional and despite hitting a few obstacles with his company he remained composed and very polite throughout. Gareth is an asset to his company and without him things could have gone very differently.
Yes, there were a few hiccups on the day but all in all a reasonable experience.
One thing I would mention to all potential hot tub buyers from Johnsons Wellness, if you use your own qualified electrician to install the electrics make sure that they are there on the day of installation. It is a very grey area that caused me some stress on the day and should’ve been brought to my attention at point of sale.
All sorted now and a very happy customer.
5. marts 2024
Uopfordret anmeldelse
Besvarelse fra Johnsons Wellness
Hi Mr. Ingram,
Thanks for your feedback and please accept our apologies for any confusion regarding the requirements on the day of installation.
We’re glad to hear that you’re happy with the overall outcome though.
However, as customer satisfaction is of the utmost importance to us, one of the senior team will be giving you a call to discuss the matter in a bit more detail.
Kind regards
The Team at Johnsons
Nathan came out to fix my hot tub issue…
Nathan came out to fix my hot tub issue and was not only very good at his job but also a very friendly and personable guy.
He fixed my problem efficiently and kept me informed about what was wrong and how he was fixing it. First class.
25. marts 2024
Uopfordret anmeldelse
Besvarelse fra Johnsons Wellness
Hi David,
Many thanks for this!
Nathan always aims to please and, like all of our technicians, has a great record for resolution.
We’re sure he’ll be glad to know that he can add another happy customer to his already impressive list!
Kind regards
The Team at Johnsons
Outstanding customer service
Ross came out to help with an emergency situation where Hot Tub would not run. He solved the problem quickly and then went out of his way to talk us through how to avoid this error in the future as well as tracking down a replacement filter while he was on site. Can’t thank him enough for his manner and professional standards.
21. marts 2024
Uopfordret anmeldelse
Thanks to a great delivery team Jake…
Thanks to a great delivery team Jake and Jordan! Efficient, tidy and explained everything we needed to know. Brilliant service
19. marts 2024
Uopfordret anmeldelse
Fantastic delivery and installation by…
Fantastic delivery and installation by Jordan,Joe and Gareth
Super quick , tidy and informative great work thanks
14. marts 2024
Uopfordret anmeldelse
Really impressed with jake and Gareth…
Really impressed with jake and Gareth professionalism. Came up against a leak but soon rectified the problem. Explained everything simply to us who are complete beginners. Great service from start to finish. Would highly recommend
29. februar 2024
Uopfordret anmeldelse
The People, Natalie & Henry
The people we dealt with made the experience a pleasure. Natalie in the Sales Office and Henry On Site. Both were very approachable and civil. All questions were answered clearly and succinctly. Both were helpful and incorporated humour in their discussions with us.
Any worries were alaid and the whole experience for us was enjoyable. Both these employees were patient, kind and very good at their different jobs.
We thank them and look forward to sitting in our garden room.
5. februar 2024
Uopfordret anmeldelse
Delivery was a pleasure
Delivery of my hot tub today was a pleasure and all worked out without any issues. Irish Tony as he liked to be called did a great job. From guiding the hot tub into place with my crane driver, to setting it up and walking me through the chemicals a pleasure and with no headaches. Thanks to the team.
19. december 2023
Uopfordret anmeldelse
Hot tub installation
Jake and Joe installed our hot tub and after some initial issues getting it in past our meter boxes the installation went very well, both of them were very helpful and explained everything clearly, thank you so much
11. december 2023
Uopfordret anmeldelse
Tony and Gareth installed my hot tub to…
Tony and Gareth installed my hot tub to the highest standard. Both were very knowledgable and had loads of helpful tips. They are a massive credit to the company. Thank You
5. december 2023
Uopfordret anmeldelse
Joe and Garf delivered the hot tub and…
Joe and Garf delivered the hot tub and set it up. They were pleasant and helpful and Joe explained the operation well. They were supplied with an incorrect cover lifter but managed to fit that as a temporary measure until the correct lifter can be supplied and installed.
29. november 2023
Uopfordret anmeldelse
Gareth and Joe are top class
Gareth and Joe are top class, straight to the point, knowledgeable, absolute machines
23. november 2023
Uopfordret anmeldelse
Joe and Tony were amazing
Joe and Tony were amazing. Even though the electrician couldn’t come on the same day, they did everything they could to do settle the hot tub in. Lovely happy and cheery. An asset to Johnson’s.
28. november 2023
Uopfordret anmeldelse
Jake, Jordan and Gareth
Jake, Jordan and Gareth delivered the hot tub and were courteous, friendly and professional. They positioned the hot tub exactly where we wanted it and assembled the cover in situe. 100% recommend.
28. november 2023
Uopfordret anmeldelse
Tony came to do an annual service on…
Tony came to do an annual service on our hot tub today. He was polite, friendly and courteous. He also went the extra mile by refilling the tub and putting chlorine in to get it going again. Thank you.
24. november 2023
Uopfordret anmeldelse
Hottub
Ross & Jack are absolutely brilliant.
Customer service was exceptional and these 2 lads sorted everything out for me.
Thank you so much!!
22. november 2023
Uopfordret anmeldelse
The entire process....a breeze.
From odering on line to Jake and Tony coming to install my hot tub every thing was simple and a pleasure to deal with. The install team Jake and Tony Called ahead to let me know eta and when they arrived explained everything and couldn't have been any more friendly or professional.
Both chaps took pride in their work and made delivery and setup process a very pleasant experience. Would recommend johnsons hot tubs aftercare and install team any day of the week.
21. november 2023
Uopfordret anmeldelse
GOOD SERVICE
JAKE the engineer phoned ahead and gave ETA which was helpful. Fitted replacement pump, explained what was going on, tightened up some other things that had come loose, applied UV protector to hot tub lid.
All done with a smile.
GREAT SERVICE. Thank you
9. november 2023
Uopfordret anmeldelse
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