Jefebet Anmeldelser 391

The customer service is fantastic! Quick to reply and let me know what I needed.

Well i have waited almost 4 weeks now for my redemption.. it still says processing and I've gotten a few emails back regarding the wait, saying they're having issues with something or another. I've never had to wait this long for a redemption. I've actually got redemption on 3 other sites that I won on AFTER Jefebet. It's quite ridiculous.

Company refused to verify my account, refund my transaction, or pay my wins. Site doesn’t work and is constantly experiencing technical issues.

Edit: You will see a reply where JefeBet claims to want to help. They do not. Their support team was not helpful in my experience and actively served to stagnate any attempts to verify my account, and confirmed that they are rug pulling and will not redeem any winnings or refund my account.

Won't help verify my account. Verified at 30+ other sites.

They take money, but don't pay out.

Thieves. Be safe, play on Zula, crown coins, pulsz, anywhere else.

I have been waiting an entire month for a 100 dollar redemption that I’ve received no further information about, a month!!!!

Recently I had some good fortune on JefeBet. I’m hoping to keep everyone updated, and maybe change that narrative that they take forever on redemptions. I plan to keep everyone updated. 2/25/2026 I have sent an email about the redemption process and if they are firm on the 1000sc per day redemption. It’s only been two days since my first redemption request.

2/27/2026 - they responded to my email that they are working on redemption times— that’s a positive update.

3/9/2026 - asked for an update and haven’t heard anything in return.

3/12/2026- got an email update saying they are approving redemptions in the order they were received, and that there’s a “backlog” of requests they are working on.

3/16/2026- emailed and requested an update. I was told they are working hard to process and are about a month behind and trying to catch up.

3/18/2026- Jefe has approved my redemption, and now says 3-5 days until it’s in my account.

3/23/2026 - I received my Jefe redemption to my bank account!

The process took 29 days, on a positive note Jefe was open to communication the entire time. They did tell me it would take about 30 days.

It’s excellent that I was able to receive my redemption. Taking 30 days to do so it’s definitely outrageous, but they did say they are working to fix that process.

So if you’re looking for a sweepstakes casino that pays quick this isn’t for you. If you are fine with waiting, the wins are legit and you will get paid…. Eventually.

I’m giving a 4 stars rating because a lot of the games don’t work for me and it took 30 days to get paid.

If 3.5 stars was an option that would be a better fit.

I have played at jefebet a couple years now and have really enjoyed doing so. I enjoyed the selection of games and good customer support. Also had a couple redemptions that were smooth and fairly fast before. Well I don't know what exactly is going on but now customer support is non existent and I've been waiting on a redemption over a week now. Before now I probably would have given them 4 stars but now a 1 is not even deserved. So jefe bet don't bother sending a generic response on here about e mailing support for help. You know just like I do you won't answer. The only thing you need to do is get my redemption processed ASAP. You can take money in all day instantly and it shouldn't be much different paying it out. So let's go. Here is my reference number 3752333.

Redemption time is ridiculously slow. They're still claiming technical issues with payouts after 6+ months according to other reviews. The site has potential but nobody wants to wait forever for the money they have won. I feel like I should make interest on my money sitting in their account forever.
Update1- I sent an email as instructed on the 18th but haven't gotten a response or help. I figure I'll write some more on here cause it seems the quickest way to get anything done. Emails take awhile and redemptions take forever. Now that I think of it, when they reply on here it's just a generic response.

Update 2- it's been over 2 weeks and still haven't been paid. If moneys tight for you I suggest you use a different site cause who knows when you'll be paid. They said to email them and I did and they did nothing to help speed it along.

Honestly they dont even deserve the 1 star. Trust pilot doesnt have any negative stars because that is exactly what this lottery/casino deserves. I have requested 3 redemptions. The first one on 1/27/26 and the other 2 on 1/30/26. At least ive received a response but its the same generic response and run around that they are having issues w their redemptions. Sure they are, they are exactly like $ factory, they will take your money but wont pay you if you win.
When i first joined this casino, it took them 3 days to pay me out, now its been over 10 days and still nothing. Come on Jefebet, you have to be better than this! Are you guys seriously that hard up that you'll take our money but not payout when your customers win?? 🤬

UPDATE 2/28/26... Yay the first redemption request from 1/27/26 has finally been approved. I should receive it within 10 days. I still have 2 more redemption requests pending. So I will change my 1 star to 2 stars and continue to wait until I actually receive the funds from the first redemption request. And I will def let you know if and when the last 2 get approved.
Keeping my fingers crossed that Jefebet will actually come thru and prove that Good things do come to those who wait and that they are not a sham like $ Factory.

it’s been 4 weeks since i submitted my redemption, i’ve sent several emails and they respond in spanish!! had to go to google translate just to read their email.

the emails are exactly word for word in all the negative reviews you see here on trust pilot!

just a standard lie!

they have no idea when i’m getting my redemption and still haven’t responded to my last email!

DONT PLAY HERE ITS A SCAM

I redeemed $100 and when I didnt get it I sent numerous messages to customer service before I finally got a reply that is was delayed. I know i will never get my money. I hate sites that do people like that. UPDATE: I contacted customer service as requested and got the same exact response they always send. Still no money. SCAM SITE!!! DO NOT PLAY!! UPDATE: They sent an email that said they sent my money but I never received it. I emailed them and told them and I was told that it was sent and I needed to contact my bank. There is no problem with account at all. This site is a TOTAL SCAM and you will not get paid!!!.

I won a good amount but kept going down because they never pay. I finally left it alone at 500 3 weeks ago and they won’t even reply to me. Don’t get ripped off, I’m paying a lawyer tomorrow to start a lawsuit to get my $. They deserve a negative 100 star review. Scam, scam, scam.

Tried to redeem twice now, first redemption was small and still took over a week.
Second redemption was two weeks ago now and they still just say they're having issues which was the excuse last time. Used to like the site, can't recommend it anymore. They don't even give me a timeframe or eta still with multiple emails sent to them. Lay out and selection of games was nice, would've like to keep using them, but can't justify it really now.

The site is straightforward, trustworthy, and pays well.

After trying and testing various SweepstakesCasinos that were shady, dull, and ban you outright when it’s time to collect, JefeBet was a breath of fresh air.

JefeBet is going in my top three platforms for entertainment, and I don’t see myself playing anywhere else but here.

I'd give it zero stars if I could. Terrible experience. I could only play a hand full of games from 3 oaks. Nothing else. I wrote customer service for help, sent them the requested screen shots and silence after that. I requested a refund and for them to close my account. I felt ripped off only being able to play a few games and with no customer support. They closed my account but did not refund me.

I want to say that their redemption process is a joke. You say to be honest in this review well how about Jefebet be honest with their customers! I had no problem with them until I won 320.00. They gave me 5 different errors, and deactivated my account because they said that someone else used my account. I had help with the documents I submitted and that is all. What a joke!!! I hope all people read the reviews about this site and stay away.

Good luck redeeming any winnings here. It's been several weeks and my redemption is still pending. Do not deposit any money here. If you win, you'll never see those winnings.

I have been trying to get tech support for three days to no avail, I made a deposit and can’t even play any of the games due to error messages or restrictions.. I’ve emailed and emailed and have been ignored for days. I’ve requested a refund, still nothing. I would not recommend this game for anyone!!!

I requested a redemption for a little over $130 on Jan 12 and still haven't received my winnings. I had a lot of hope in this casino due to them processing my redemption quickly a few months ago. I don't know what's going on. I emailed support several days ago and their response was they were having technical difficulties. Who has technical difficulties processing people's winnings in 2026 for almost 2 weeks? Makes no sense how they can take your money but when you win they don't want to pay. I emailed them again 2 days ago but haven't heard back. Right now I don't recommend this site to anyone as they aren't paying redemptions.

I won on december 12 so I emailed them on January 6 seeing what's going on why they didn't pay they told me having problem with there redemptions so I canceled and play more won more so now I been waiting for over 2 months to be paid by this company every time I here from some one when I ask what's going on they say they can't give me a time frame do not play this app they do not pay on time I don't know if I will ever get paid from there so I lost my money on here beware do not play this app they are not customer friendly don not pay out after you win