Purchased an item when it arrived had some slight damage got in touch with customer services and a replacement was sent out immediately Fantastic response Could not fault them I have more produ... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I looked to return my item as it is not suitable for what it was intended for, I was surprised to see that not only would I not get my delivery fee back but I would also get another 25% deducted and w... Se mere
Virksomheden har svaret
Thank you lots Louise and Erica for making my purchase go smoothly regarding my Monach water softener. You both have a pleasant telephone manner I cannot imagine anyone to be annoyed talking to e... Se mere
Virksomheden har svaret
After searching many sites, I opted to buy from JD Catering and, I’m not disappointed. I’m very happy with my purchase, it’s exactly what I was looking for. The cheese cutter looks very well made and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Udstyrsleverandør
- Leverandør af hvidevarereservedele
- Hvidevareforretning
- Engrossalg af elapparater
- Leverandør af eludstyr
- Restaurantleverandør
Skrevet af virksomheden
JD Commercial Catering Equipment Why buy from JD Catering Equipment Solutions Ltd? Welcome to JD Catering Equipment Solutions LTD - Your one stop shop for commercial kitchen equipment, supplied and installed! Whether you're looking for catering equipment supply or commercial kitchen installations, please feel free to contact us. We are a family-run business with over 35+ years experience in the supply, installations, servicing and repairs of commercial catering equipment. Our expert team of installers are regularly factory trained by the manufacturers and can offer efficient and high-quality services. We can also offer commercial refrigeration and air conditioning services for your business too. Discover our extensive range of catering products available in our online. We supply everything you need for your commercial kitchen, from knives and forks and pots and pans to commercial ovens and refrigerators!
Kontaktoplysninger
Unit 2, NR20 3TL, DEREHAM, Storbritannien
- sales@jdcateringequip.co.uk
- jdcateringequip.co.uk
4,1
God
77 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordered an item that was in stock…
Ordered an item that was in stock revieved an email saying order processed and ready to ship then recieved another email 3 days later saying it was out of stock and would be another 3-4 weeks terrible customer service and communication your reply doesn't tally to with the email you sent me though as it was never communicated to me mentioning any damage so perhaps checking with your reps before replying with the standard oh it was damaged in transit rubbish
2. juni 2025
Besvarelse fra JD Catering Equipment Solutions LTD
Hi Paul,
Thank you for your feedback. We’re truly sorry for the inconvenience you experienced with your order. Your item was shipped promptly; however, regrettably, it was damaged during transit by the courier. Once we learned of the issue, we discovered that our stock had already sold out, meaning a replacement would have required waiting 2–3 weeks for new inventory.
With your best interests in mind, we promptly communicated the situation and arranged a full refund, which you accepted. We apologize again for both the courier's mishandling and the resulting stock shortage.
Thank you for your understanding as we work to improve our shipping and inventory processes.
Best regards,
The JD Sales Team
Yet another company that tells you they…
Yet another company that tells you they have the item in stock, when they don't according ti them they sold 16 plastic containers for a £800 ice crusher in less than 48 hours remarkable that is charge you for express delivery steer clear of them
7. maj 2025
Uopfordret anmeldelse
Besvarelse fra JD Catering Equipment Solutions LTD
Dear Steve,
Thank you for taking the time to share your concerns. I’m truly sorry for the confusion and frustration caused by our inventory issue.
I want to assure you that express delivery has never been an option on our website—we neither advertise it nor charge for it. Given this, I’m unsure how the impression of an extra delivery fee was formed, and I’d truly appreciate the opportunity to look into your order further.
This experience is not reflective of our commitment to quality service, and I assure you that we’re working hard to prevent such discrepancies in the future.
Your feedback is important to us, as it helps us refine our processes and uphold the highest standards.
Thanks
The JD Sales Team
Large choice of products
Large choice of products. Easy to order online process. Quick despatch & delivery.
24. april 2025
Besvarelse fra JD Catering Equipment Solutions LTD
Hi Sylvia
Thanks for the great review, we are glad to have been able to help.
Look forward to working with you again.
Thanks
The JD Sales Team
We ordered some cake slice boxes but…
We ordered some cake slice boxes but unfortunately the slices don’t fit properly . We bought 1000 boxes and too happy . We normally purchase from Nisbets and thought they would be same as in size .
24. april 2025
Besvarelse fra JD Catering Equipment Solutions LTD
Hi Amita
Thanks for your review glad we could help. We do list the sizing on the products but if you ever need any clarity please always reach out to us on 01953 851339 we are happy to clarify any sizing.
Thanks
The JD Sales Team
Besvarelse fra JD Catering Equipment Solutions LTD
Dear Bridget,
Thank you for review We are pleased to have provided with a product that you delighted with.
Best regards, The JD Sales Team
Besvarelse fra JD Catering Equipment Solutions LTD
Hi Seounggyum,
Thank you for sharing your feedback. We’re sorry to learn that you’re experiencing difficulties with your fryer.
We’d like to clarify that the unit you purchased is a 6kW model specifically designed as a hardwired appliance. As noted in our product description, it does not come with a detachable power cable—instead, it is intended for installation by a qualified electrician. Since your purchase in March, we haven’t been contacted regarding any issues with installation or operation, which is why your review comes as a surprise to us.
If there’s any confusion or if you experience any further problems, please don’t hesitate to get in touch. We’re here to help and want to ensure that you have a safe and effective installation.
Thank you, The JD Sales Team
Great service
25. marts 2025
Besvarelse fra JD Catering Equipment Solutions LTD
Hi Debra
Thanks so much for your review we always aim to provide the very best service and i am glad we have done this for you.
Look forward to working with you again
Thanks
The JD Sales Team
Besvarelse fra JD Catering Equipment Solutions LTD
Hi Kelvin
Thanks very much for you're review glad we exceeded you're expectations and look forward to working with you again
Thanks
The JD Sales Team
Great experience from start to finish
Great experience from start to finish, not only were Jd Catering the cheapest supplier for the pans I was looking for, but the service was superb, lightening quick delivery and well wrapped. Thank you
28. februar 2025
Besvarelse fra JD Catering Equipment Solutions LTD
Thank you John for you're kind words, glad we could help and look forward to working wit you again.
Thanks
The JD Sales team
Didn't receive goods.parcel left…
Didn't receive goods.parcel left outside without a signature apparently is classed as delivered.
Jd or parcel company not interested.
24. februar 2025
Besvarelse fra JD Catering Equipment Solutions LTD
Hi Carl, i am sorry you have experienced this, we have been trying to resolve this for you as per our email conversations with yourself. The courier is resolving this as we speak, and we can only apologise for the inconvenience.
Thanks
The JD Sales Team
All orders arrive promptly when…
All orders arrive promptly when promised. Cannot fault them.
3. januar 2025
Uopfordret anmeldelse
Besvarelse fra JD Catering Equipment Solutions LTD
Hi Nigel
Thanks for the review, we are glad to have exceeded your expectations and look forward to working with you again.
Sales Team
JD Catering Equipment Solutions
Very unprofessional
Very unprofessional, I don't recommend them...I have bad experience with them, I did place an order, never received, fighting for refund over a month now...
I don't recommend them at all...
15. december 2024
Uopfordret anmeldelse
Besvarelse fra JD Catering Equipment Solutions LTD
Hi Bilyana
I am sorry to hear of your review, i have checked and can see you have been fully refunded for these products. The issue seems to have come from the delivery address hadn't been fully inputted by yourself on ordering so we have attempted delivery x3 times to the address but the courier wasn't able to locate you. Unfortunately we had to await these parts delivered back to us before we could fully refund this.
I'm glad to see this has now been resolved and apologies if we have caused any inconvenience.
Thanks
JD Sales Team
Besvarelse fra JD Catering Equipment Solutions LTD
Thank you very much for your fantastic review
Look forward to working with you again
The JD Sales Team
Great communication
I have used this company for a few items of equipment, gas ovens and large refrigerators.
Great communication, nice to be able to talk to someone rather than a chat bot
Highly recommend
1. januar 2025
Uopfordret anmeldelse
Besvarelse fra JD Catering Equipment Solutions LTD
Hi Willem
Tanks very much for the review great to be able to help you with all of your Catering Equipment needs
Thanks the JD Sales team
Besvarelse fra JD Catering Equipment Solutions LTD
Hi David
Great to exceed you're expectations
Thanks the JD Sales Team
Amazing item & super delivery!!
26. september 2024
Besvarelse fra JD Catering Equipment Solutions LTD
Hi Cassie
Many thanks for your review, glad to be of assistance look forward to exceeding your expectations again in the future
The JD Sales Team
Brilliant service and brilliant equipment
I used this company to hire out a bbq for a family event, the buffalo grill was a brilliant bit of kit, i had to cook for 60 people and it cooked 60 burgers and 60 sausages in no time! It made light work of something that was quite daunting for me and the chap i spoke to helped me alot with his knowledge of their equipment and knew exactly what i would need! Spot on service and equipment and will definitely use them again 🤩
10. august 2024
Uopfordret anmeldelse
Besvarelse fra JD Catering Equipment Solutions LTD
Hi Brendon
Thanks for your positive review, always happy to help, we do indeed hire out equipment local to the Norfolk area.
Look forward to working with you again in the future
The JD Sales Team
Great service as always
Great value for money, fast delivery. If there are ever any issues the customer service is first class
13. september 2024
Uopfordret anmeldelse
Besvarelse fra JD Catering Equipment Solutions LTD
Hi Daniel
Thanks for your positive review, we always try to do our best for all of our customers.
Thanks
The JD Sales Team
Very good was very pleased
28. august 2024
Brilliant company
Brilliant company! I ordered some cutlery which was delivered very promptly but unfortunately one of the items sent out was incorrect. When I phoned to explain the problem the lady I spoke to was so friendly and helpful. She arranged for the wrong item to be collected the next day and the correct ones delivered. Very happy with my purchase and lovely to experience such brilliant customer service. Highly recommend this company, many thanks,
16. juli 2024
Uopfordret anmeldelse
Besvarelse fra JD Catering Equipment Solutions LTD
Hi Carrie
Thanks so much for your review, we are glad to be of assistance, sometimes things don't always go to plane but we always try to rectify it as soon as we can if it doesn't. Glad we have exceeded your expectations.
Many Thanks
The JD Catering Sales Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.