jazzupco.com Anmeldelser 

270
•
TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Awesome customer service- very responsive. Really great product for the quality at a low price point. They let you know when your order is received and you can track it when it ships and it was receiv... Se mere

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Bedømt til 5 ud af 5 stjerner

Absolutely in love with our Matte Gold Flatware from JazzUpCo! ✨ This is already our second set, which says everything about how much we love it. The matte gold finish is absolutely beautiful, ele... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I recently purchased the Ava flatware set in champagne gold mirror- I am absolutely blown away by the quality and look of them. They are so beautiful and nicely weighted, you can feel the quality in t... Se mere

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Bedømt til 5 ud af 5 stjerner

We have purchased many flatware sets over the past 6 months and quite happy with the quality so far. We have started purchasing sets to gift our family friends so they can experience as well. While pr... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

Skrevet af virksomheden

Hey, we are JazzUpCo. We deliver gorgeous home products that inspire and help you bring your dream home to life.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

270 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 66 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

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4,6

Alle anmeldelser

(270)

97 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Bought white and gold flatware set

Bought white and gold flatware set, spoon, fork, knives. Separately, purchased gold and white chopsticks. I have used for about 1.5 years. All the gold brushed paint has completely turned silver and the white paint has all flaked. Claims to be dishwasher safe. Very unsafe to ingest the chemicals that come off of the eating utensils. Additionally, the white flaking paints gets everywhere on all other silverware and can be ingested. DO NOT RECOMMEND!!

25. december 2023
Uopfordret anmeldelse
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Besvarelse fra jazzupco.com

Hello CMoon,

Lawrence from JazzUpCo here, reaching out to personally address your concerns. Firstly, I want to express my sincere apologies for any inconvenience caused by the issues you've encountered with our white & gold flatware set.

I value your feedback, and I'd like to provide some insights into the enhancements we've made since your purchase. When you ordered 1.5 years ago, we hadn't advertised the French Flatware as dishwasher safe, despite its 18/10 stainless steel composition, which is generally considered dishwasher safe. And most customers who ordered from us years back (as far as from 2020), do not face issues.

Nevertheless, due to our commitment to offering the best quality and continuous enhancement, we've undergone two significant upgrades, increasing the plating from the initial 25 titanium-plated cycles to an impressive 100 cycles of titanium-plating, and subsequently to 100 cycles of titanium-alloy plating, ensuring a marked improvement in durability.

Additionally, the white handles, originally resin-painted, we've transitioned to a superior powder coating method, significantly enhancing their resilience.

Our recent update in the middle of 2023 to advertise them as dishwasher safe on our website reflects the strides we've made in providing top-notch quality.

I understand the inconvenience you've faced, and I've initiated a Trustpilot review inquiry to connect with you directly via email. Alternatively, feel free to reach out to me at lawrence@jazzupco.com, and I'll personally ensure we find a satisfactory solution for your case.

Thank you for bringing this to our attention, and I'm committed to seeing this through to your satisfaction. Wishing you a joyous holiday season.

Warm regards,

Lawrence
Founder, JazzUpCo

Bedømt til 5 ud af 5 stjerner

I just got my Jazzupco flatware (Harlem…

I just got my Jazzupco flatware (Harlem Luxe, matte gold) order. They look high quality, made of durable material and nice packaging, just GORGEOUS!!!!. Thank you @jazzupco #jazzupco for the gilded cheese knife collection gift.

10. november 2023
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Besvarelse fra jazzupco.com

Thank you so much for your kind words! We're so glad to hear that you love your flatware. :)

Bedømt til 5 ud af 5 stjerner

Most beautiful silverware set

Most beautiful silverware set. I got the one in gold. The quality is exceptional and it’s heavy stainless steel. What I didn’t expect is how great and amazing their customer service is. I needed a replacement and it arrived before I knew it. So easy to get in touch with them. They responded to my email right away. I will definitely be purchasing in the future. Very pleased with product and service! Thank you so much!!

11. oktober 2023
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Besvarelse fra jazzupco.com

Thank you so much for kind words! We're so glad to hear you love your flatware :)

Bedømt til 5 ud af 5 stjerner

Gilded Serving Utensils

I recently purchased the Gilded Serving Utensils, these utensils are great. I own the flatware set and they complete my set now.
I could not be any happier even if I tried!
Great store, fabulous products!

9. oktober 2023
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Besvarelse fra jazzupco.com

Thank you so much for your kind words!

Bedømt til 5 ud af 5 stjerner

Beautiful addition

The quality was perfect. It matched my existing flatware, came in a timely manner, and the customer service was superb. I would definitely purchase again thank you.

2. oktober 2023
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Besvarelse fra jazzupco.com

We're so glad to hear that you love your flatware!

Shawn

Bedømt til 5 ud af 5 stjerner

Great Products and Customer Service!

I was gifted a set of the gold minimalist flatware and loved it so much I decided to buy more and make these my every day utensils. They feel nice and sturdy, and are clearly of high quality. We use them often and clean them in the dishwasher all the time and so far no problems. I bought the silver utensil set too and the minimalist dinnerware set. I’m so happy with the entire line of products. I get compliments every single time on everything: the mugs, the bowls, the utensils,… if you are debating I highly recommend making the purchase. Their customer service is AWESOME, I’m super grateful for Shawn who really helped us out and went above and beyond when I had issues with my order (not on their end at all). I’m excited to keep adding to my collection from JazzUpCo and recommending this brand to my friends and family!

14. september 2023
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Besvarelse fra jazzupco.com

We're so glad to hear that you love your items! We look forward to seeing your name pop in our orders again. :)

Shawn

Bedømt til 5 ud af 5 stjerner

MINIMALIST/ FRENCH FLATWARE - every piece in the line

There is not much to say about any products I have received from JazzUpCo, other than they are phenomenal quality. They look so good, and are very sturdy! I'm hoping they keep this quality as they go in and out of the dishwasher over the years. Until then, I'll keep ordering.

20. september 2023
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Besvarelse fra jazzupco.com

We're so glad to hear that you love your flatware! :)

Shawn

Bedømt til 5 ud af 5 stjerner

Great customer service and beautiful…

Great customer service and beautiful products! I was really impressed with how they went the extra mile for me.
I recently purchased the gold flatware and noticed a small scratch on one of the spoons. They quickly sent a replacement. Then, I was searching for gold trimmed dinnerware sets and saw a photo on their instagram of a beautiful emerald one but it was no longer on their website. I reached out to ask, not thinking anything would come if it, but they were able to track down the pieces in their international warehouse and I was able to purchase it! In love with all the pieces!

25. august 2023
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Besvarelse fra jazzupco.com

Thanks so much for your kind words and we're so glad that we were able to deliver the gold trim plates to you :) Enjoy your new dinnerware and flatware!

Lawrence, Founder

Bedømt til 5 ud af 5 stjerner

Great quality!

I received my order within a few days of ordering. Yay! Second, I’m so pleased with my Minimalist set that I’m going to order another. The design is chic and modern yet timeless, complimenting my tablescape. The flatware is of good quality and have nice weight to them. I can’t wait to entertain my guests with this set!

3. august 2023
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Besvarelse fra jazzupco.com

So glad to hear that you like the design and quality of your flatware!

Shawn

Bedømt til 2 ud af 5 stjerner

Disappointing

Disappointing. I was sooo excited about the dinnerware - it’s modern, white, and exactly what I wanted. Unfortunately, as soon as I took a single fork to it, to eat, it scratched. I’m so bummed. For $300 I expected more.

26. juli 2023
Uopfordret anmeldelse
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Besvarelse fra jazzupco.com

Hey Pratika :)

It's Lawrence here, the founder of JazzUpCo. We do deeply care for our customers. I’ll be here to assist you and we've also reached out to you via email.

As advertized, while all matte ceramics are susceptible to superficial marks from your flatware (due to the matte surface which generates friction when in contact with the flatware), they can be rubbed off by hand, or if they're a deeper mark, they can be rubbed off with a good scrubber and a scouring compound. Be mindful when using steak knives or flatware pieces that are sharp, which may cause these superficial marks.

We've experimented with scratching briefly and they can be easily rubbed off by hand (refer to the attached video sent via email). We then scratched the white plate that we have on hand really hard (as seen in the video), where you can see the marks and scratches form (which is normal for matte ceramics, which are different from the typical glossy dinnerware). Upon washing and scrubbing them, you can see that the marks did fade away, not fully, but significantly. You may try scrubbing it hard with regular dish soap; otherwise, you may use scouring powder like Bar Keepers Friend to make a paste with water, lemon juice, and baking soda, which could work better.

I hope this info helps! And feel free to let me know if I may assist you further.

Thanks so much!

Lawrence, Founder

Bedømt til 5 ud af 5 stjerner

Superb!!!!!

Just received my first purchase of a set of tea spoons and chopsticks. The quality is superb! Absolutely gorgeous and beautiful - and I’m getting ready to now purchase and entire flatware set! Customer service is great! The owners of this business are caring and stand behind their products! Love ❤️

14. juli 2023
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Besvarelse fra jazzupco.com

Thanks so much for your kind review! Lawrence, Founder

Bedømt til 5 ud af 5 stjerner

All the hype is real!

All the hype and the videos that you see in instagram fall short of the amazing experience of holding this flatware. I just ordered my second set. I first got the gold one and now I am mixing it with gold and black. Their service is personalized and fast. 100% recommended!

9. juni 2023
Uopfordret anmeldelse
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Besvarelse fra jazzupco.com

Hey Gio! I'm so glad to hear that you'd a positive experience with us! Looking forward to delivering your second set :)

Lawrence, Founder

Bedømt til 5 ud af 5 stjerner

Great management.

The owners take great pride in their products, and are very friendly and helpful. If you are not happy with your items, let them know and they will do their best to help and resolve your issues. I am very satisfied with this business.

3. maj 2023
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Besvarelse fra jazzupco.com

Thanks so much for your kind words and we had a great pleasure communicating with you!

Lawrence & Rachael,
Founders

Bedømt til 5 ud af 5 stjerner

Amazing quality and customer service!

I recently purchased the minimalist flatware set, the chopsticks, and the cheese knives in the gold finish. When I received my order, I saw that the cheese knives were in matte black, not the gold I had ordered. I emailed customer service and received a response the same day- which surprised me in a good way. I sent a picture of the product I received and they handled it quickly and hassle-free. I can't appreciate it enough when companies take care of their customers. This only makes me want to order more from the company because the quality of the product and service was fantastic!

4. april 2023
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Besvarelse fra jazzupco.com

Thanks so much for your kind words, means a lot to us!

Lawrence, Founder

Bedømt til 2 ud af 5 stjerner

Can be purchased anywhere

So….I purchased a set of silverware and flatware from them. First thing to be aware of here is that these are all mass purchased from china. The quality isn’t terrible but it isn’t the best either. Further because they are mass purchase they are selling it at a significant markup. I haven’t tracked down the flatware yet but the silverware I purchase (black/gold) is being sold by many instagram pop up shops as well as on Amazon. That’s not to even talk about how they didn’t send on of my items until a whole month later… Stay away from this company, the glowing reviews are most likely fake.

1. februar 2023
Uopfordret anmeldelse
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Besvarelse fra jazzupco.com

Hi Al, it's Lawrence here, the founder of JazzUpCo.

I apologize for any inconvenience you experienced with your purchase from JazzUpCo. We strive to provide the best quality products and efficient delivery service from our warehouses in Nevada or Pennsylvania (with a shipping duration between 2 - 6 days). Can you please provide me with your order number so we can investigate and resolve any issues?

Regarding the reviews, I assure you that all of our reviews are genuine and from satisfied customers. As the founder of JazzUpCo, I take personal pride in responding to all customer queries and feedback. We value our customers' opinions and take their feedback seriously to constantly improve our products and services.

As for the quality of our flatware, we take pride in using premium materials such as 18/10 stainless steel and titanium plating, which provides durability and longevity. Our flatware is also plated with 100 cycles of titanium, surpassing the industry standard of 20 cycles. We have made sure to clearly mention this on our website's product page to provide transparency to our customers.

Once again, I apologize for any inconvenience you experienced and I would be more than happy to personally assist you in resolving any outstanding issues.

Bedømt til 5 ud af 5 stjerner

Just Amazing!!

Great products!!! Amazing quality it is not flimsy at all and the color is so pretty ( I was always looking for matte rose gold) that I cannot wait to invite my family and friends!! ❤️
Not only the product is amazing but the people behind it is amazing as well. I had bit of concern when I purchased and contacted the company and soon enough Lawrence(owner) texted me back! Which company does that! I loved the entire experience I had with them.
The packaging was very well done and I had no missing parts or broken piece.
I will definitely recommend the products and will keep buying from them for sure 🥰

24. marts 2023
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Besvarelse fra jazzupco.com

Thank you for taking the time to leave such a kind review! We appreciate your support and are thrilled to hear that you had a positive experience with our product and service!

Lawrence, Founder

Bedømt til 5 ud af 5 stjerner

Great service and wonderful products

There is so much to say about my experience with Jazzupco and the beautiful Minimalist flatware we purchased. The design is lovely, nicely weighted and visually pleasing. It works well with a variety dishes. Additionally, a small issue with our delivery resulted in a nearly immediate response from the brand’s founder. I have never experienced this level of customer service before. I will surely do business with this company again and would recommend them to anyone looking for tableware!

20. februar 2023
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Besvarelse fra jazzupco.com

Your feedback is greatly appreciated! Thank you for leaving such a positive review.

Lawrence, Founder

Bedømt til 5 ud af 5 stjerner

I found Jazzupco through Instagram

I found Jazzupco through Instagram. I had never bought from an Instagram ad before, so this was a new experience. I first bought their "Minimalistic French Flatware and Natural Teak Kitchenware set" on 1/28/2023. I later ordered their Minimalistic Dinnerware set on 2/6/2023. When I initially received my second order with the Dinnerware set, I realized the salad plates were missing. Otherwise, everything was in perfect condition. I reached out to the company and received a quick response from the founder Lawrence. I answered their questions and provided photos of my order. Afterward, they promptly shipped the missing set. The process was overall hassle-free. I personally feel confident recommending Jazzupco for its quality products, fast shipping, and excellent customer service!

17. februar 2023
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Besvarelse fra jazzupco.com

We are so grateful for your positive review! Thank you for your feedback and for choosing us.

Lawrence, Founder

Bedømt til 5 ud af 5 stjerner

LOVE the product

LOVE the product! The look and quality are first class and sure to impress. When one bowl arrived broken, I received immediate, professional support and delivery of a replacement. I am sensitive to quality customer service and am sincerely grateful for Dharren's help in my time of need. Bravo Jazzupco for quality products & service!

28. december 2022
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Besvarelse fra jazzupco.com

We are so glad to hear that and thanks so much for your kind words!

Dharren,
Customer Service Rep

Bedømt til 5 ud af 5 stjerner

What great quality & workmanship on…

What great quality & workmanship on this product.. Absolutely Love the design of the flatware .. and would recommend it highly..
One of the salad forks arrived bent and they quickly responded and replaced the piece.. Great customer service!

Absolutely will get more pieces for our dining room as well ..

Thanks again for the amazing flatware set & great experience

13. januar 2023
Uopfordret anmeldelse
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Besvarelse fra jazzupco.com

So glad to hear that you'd a great experience with us and we appreciate you leaving a kind review!

Lawrence, Founder

Dette er Trustpilot

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