JamStorage Anmeldelser 

Update: since my below post, I was contacted by the managing director and he was extremely apologetic and has now resolved the issue with me immediately so that I have been appropriately compensated for my items and also sent me some flowers as an additional gesture. I was very happy with the service prior to my items being delivered broken so I have amended my review to 4 stars as I am now satisfied with the resolution and genuinely believe that they did intend to provide a good service and there will be improvements within their teams to ensure that a similar experience will not occur to another customer.

After using their storage service for a couple of months, I got my items delivered back to me ruined. Some belongings smashed, others broken/ripped, one item slashed and many covered in scratches. They initially responded to my email about resolving this and have since gone quiet. I have given them a month since my first email they ignored, and wrote them a follow up since and they have not responded.

Nice guys, very helpful and willing to try helping sort everything out. Would definitely recommend.

Martin and Rob were extremely kind and helpful! They even offered me tea and water while I was waiting for my delivery driver. I highly recommend their service and will use it again !

I can’t praise Jamvans highly enough. Kane and the team were fantastic throughout, went above and beyond. Friendly, helpful, careful, thorough and extremely efficient.

Martin and Ricky made everything so easy. Efficient, friendly and helpful including brown tape to re-seal boxes and much-appreciated advice on how to pack the car! Thank you.

I would be happy to recommend Jam Vans to anyone based on my experience last week. Alex and Jordan were in charge of the van and Jake kept me informed of planned ETA, etc. The goods were well packed, boxed and then loaded into the van. They were taking things to two different locations and I am happy to say that everything was delivered to the right destination!
All was well organised, the staff very courteous and competent. So, thank you!

Micheal and Rio who did my move were really amazing. They had a great attitude and made the whole move feel seamless. Michael made the complete breakdown and rebuild of my bed look simple - even when it really wasn’t and they both honestly made sure the whole day wasn’t as stressful as the lead up had been. Their positive demeanours all day and ‘can do’ ‘nothing is a problem’ attitude really did go above and beyond and means I would be sure to recommend Jamvans to others making a move. Thanks to Sue who’s many calls in advance got me through this too - as I had some complications with my completion date and she was amazing throughout.

I got my boxes and furniture and the peocess was extremely efficient and smooth. I was advised 30min before the crew arrived and in about one hour all the items were moved in my place, including disassembling some items which did not fit through the door. Thank you!

Wow where do I start. An exceptionally last minute move in the middle of an extremely busy work period. I was panicking wondering how I was going to manage everything. Rute was amazing before the moving in helping organise the booking and put me completely at ease. On the day Michael & Louise showed and I cannot explain how quickly and effectively they worked. They went above and beyond, packed down boxes as well as took apart clunky furniture, even taking my front door off in an attempt to get a very large sofa out. They had sense of humour and were just so sweet and hardworking. Not to mention value of money is incredible! As I was in such rush and hadn’t properly sorted through stuff, they even said they can dispose of items straight from storage. Don’t even have to see it again. Such a big worry off my mind. Endless thank yous!

My entire bed sits items got collected for storage on Friday 6Dec - Harvey and Rio were amazing. They explained their reasoning for different things, they were fast but still carefull with my stuff, and even when I was feeling overwhelmed with all the decisions I had to make, they were clear and pragmatic in explaining how and why etc and what I should consider. I was alone that week sorting everything out, but once we finished, I felt so so so grateful that I outsourced the heavy lifting because what ended up happening eas that they more than just lift heavy things, they “helped me move” … which sounds like the same thing but it isn’t. My litmus test for service is the feeling I have about the money I spent AFTER I’ve received the service, and in this case I felt that every single penny was worth it. (Bearing in mind I chose jamvans becUse the price was the lowest one out of all the companies I called 😅, so extra double win)

BRILLIANT team and excellent job. We are so thrilled with how everything went. We would recommend Cane Louise and Alex to anyone.
The care over everything was second to none. Nothing was too much trouble and they were super friendly too. 10000/10!!!!

I had a great experience with Jam Vans, everyone I dealt with was friendly and professional, and Matt and Jordan did a great job moving my stuff into my new place

Such brilliant service. From initial Sales to Harvey & Marlon who collected my stuff, everything was super efficient and friendly! Top notch!

I've used Jamvans twice and the team are efficient and professional. No problems with any of the items I had given them for storage. Their customer service is good with prompt responses and I will continue to use them for storage whenever I need.

JamVans are a breath of fresh air in the storage market. Excellent service, reasonably priced compared to the competition and a pleasure to do business with. A special thank you to Ruth in Head Office who was able to help me make my return of storage items to my new home a smooth and efficient process.

Brilliant storage service with seamless delivery. I never knew a service like this existed, Owen was very helpful in explaining what they offer and it was such an easy booking process.

Really fantastic experience. The booking process was smooth and straightforward, the price was the best around, and the collection and delivery were done very promptly. It was great receiving a prior heads up for when the van was arriving and the team was friendly and took great care of all the stuff during the moving process. Especially appreciated the communication throughout. Any requests or questions were responded to right away and there were a few hiccups with payment that was dealt with super efficiently. Rute on the storage team was especially helpful and great. Would definitely use again.

We hired JamVans to collect, store, and redeliver our possessions as we were renovating a new house. The collection part was great and the guys were professional, polite, and took great care with our possessions. The team in the office were responsive, polite, and answered all of our questions.
Unfortunately, the redelivery a year later was a different story altogether. When the van arrived it contained only some of our possessions and I was informed that they had only one container on file for us (we had two). Panicked I called the office who also confirmed that they had one container on file but promised to look into it. The fact that a storage company can "lose" a container and not know what a client has in storage with them is incredibly concerning and that fact alone would make me never use them again. After a couple of hours they did locate the second container but told me that it was impossible to deliver it on the same day and it would have to be delivered the following day. When we complained to them that we didn't even have a bed for the night same day delivery was suddenly possible. Again, not sure this approach recommends them. When the second container arrived the delivery guys informed us that they would not be able to take a small (albeit heavy) sofa bed into an upstairs bedroom as the narrow staircase of our Victorian house meant they couldn't guarantee not damaging the walls. I reminded them that the same sofa bed had been moved out of a Victorian house previously with no issue. However, they refused unless I signed a waiver, therefore taking responsibility for any damage they may cause myself. Unsurprisingly, I did not give them permission to damage our newly renovated home so the sofa bed is now is the living room and I will have to pay a separate company to move it into its designated spot. When I spoke to the office, a difference of opinion was acknowledged but there was no attempt to improve our experience. They dumped everything and left. Lastly, it is worth noting that customers are asked to sign for their redelivery. However, nothing is checked against the inventory so you have no idea if anything is missing before you confirm that you have everything. I am sure some people are comfortable with this. I was not. We haven't checked everything yet so we don't know if anything went missing when they "lost" and then relocated the second container. I wish I didn't have to write this review as the people working for the company seem nice but I would personally want to know if a moving and storage company that I entrust with all of my possessions is competent. In this case I am afraid it is not.

Extremely happy with the service I’ve received from JamVans. Firstly Jake has been great and has handled the initial enquiry and the admin, answering all my questions and dealing with my requests. And then Jerome and Louise on the day of collection were very quick and professional. I’m very impressed and to top it all JamVans are very competitive on price. I found them to be much cheaper than over self storage solutions. Many many thanks.

I had a great experience with JamVans services, Jake was able to set up a pickup for me on short notice and I was able to smoothly arrange a storage drop of the next week. Josh and Rayan came to pick up my stuff, they were on time and professional and helpful, it was a really smooth experience.