Bad company. Not dependable. Not trustworthy. Definitely avoid. We used Jack Removals for a move from UK to Spain. They delivered our possessions nearly 3 weeks late. They had numerous excuses e... Se mere
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Move from Frace to Uk davey and the team were fantastic, kept me updated all the way , thank you very much 🙏jack removals
Virksomheden har svaret
I had an amazing experience from the beginning to the end with jackremovals, I found the staff so helpful and especially Davey he answered the phone whenever I had a question or concern!! The bo... Se mere
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I use jack removals to move my furniture from UK to Italy. Overall was a good experience, david is a professionAl, Cristina is one of the most responsible agents which I meet , there drivers are als... Se mere
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4,2
God
68 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Move from Frace to Uk davey and the…
Move from Frace to Uk davey and the team were fantastic, kept me updated all the way , thank you very much 🙏jack removals
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you so much for your kind words! We’re really pleased to hear that your move from France to the UK went smoothly and that Davey and the team kept you well informed throughout the process.
Your feedback means a lot to us, and we’ll be sure to pass on your thanks to the team. It was a pleasure helping with your move!
Wishing you all the best in your new home.
Kind regards,
Jack Removals Team
Bad company. Do not use.
Bad company. Not dependable. Not trustworthy. Definitely avoid.
We used Jack Removals for a move from UK to Spain. They delivered our possessions nearly 3 weeks late. They had numerous excuses every time we called them to find out what was happening. So, that was a poor and stressful experience.
Also, the delivery van had a collision with a low branch on the way to us, which caused some damage to our possessions. When we booked Jack Removals told us they had insurance. But as I write this it's now been over 5 months since I submitted the insurance claim to Jack Removals and nothing has progressed. I've called and emailed at least 30 times and receive excuses or no response at all. So, this has also been another terrible experience of dealing with Jack Removals.
17. september 2025
Besvarelse fra Jackremovals
Thank you for your feedback. We’re very sorry to hear about your experience and the frustration caused during your move.
We sincerely apologies for the delay in delivery and the lack of clear communication along the way. We understand how stressful moving internationally can be, and we regret that we did not meet your expectations in this instance.
We are also concerned to hear about the damage to your belongings and the delay in progressing your insurance claim. This is not the level of service we aim to provide. Please be assured that we take this matter seriously and would like to investigate it further as a priority.
Could you please contact us directly at contact@jackremovals.co.uk with your reference number so we can escalate your case and work towards a resolution as quickly as possible?
We appreciate you bringing this to our attention and apologies again for the inconvenience caused.
I will use them again if i will need to…
I will use them again if i will need to change the country . Reasonable prices , payed £4900 to pack ,move 2 vans from Birmingham to Castelion . They keep me updated every time when i need anything. Some issues with glass items , had 3 of them damaged and i find out after that there insurance doesn't cover it. For the money which i payed was a good service.
15. marts 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you for your detailed feedback and for trusting us with your international move. We're really pleased to hear that you found our pricing reasonable and that our team kept you well informed throughout the journey. It’s also great to know you’d consider using us again in the future.
We’re sorry to hear about the damaged glass items and understand how disappointing that must have been. We appreciate you highlighting this, and we’ll take your feedback on board as we continue to improve our service and communication around insurance coverage.
Wishing you all the best in your new home, and thank you again for choosing us!
Used them to move in France..
Used them to move in france. Davey is a nice chap, keep me updated all time . Everythink was verry smootly
29. marts 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you so much for your kind feedback! We're really happy to hear that your move in France went smoothly. Davey will be especially pleased to know you appreciated his communication and support throughout the process.
Wishing you all the best in your new home, and thanks again for choosing us!
Great service
Great service. Quick turnaround well
Informed. Highly recommend
29. marts 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you so much for your kind words! We’re delighted to hear that you were happy with our service and the quick turnaround. Keeping our customers well informed is very important to us, so it’s great to know that it made a difference. We truly appreciate your recommendation and look forward to assisting you again in the future.
Reliable team from start to end
Reliable team from start to end. Furniture collected in 9 march delivered on 13 march .They also provide a link where you can track in real time where the vechicles are
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you so much for your kind feedback! We're delighted to hear that you found our team reliable from start to finish.
It's great to know the collection and delivery went smoothly, and that the real-time tracking feature added to your experience.
We truly appreciate your support and hope to assist you again in the future!
I shiped couple of items from Tourquay…
I shiped couple of items from Tourquay to Bilbao. For the amount which i payed (£500) service was good even if they delay 4 days over the 14 days. They also provide me a link where i can see in real time excatly where the vehicle is
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you for your feedback and for choosing our service.
We’re glad to hear that you were satisfied overall and that you found the real-time tracking helpful—that’s something we’ve introduced to give our customers more peace of mind during the journey.
We also appreciate your patience regarding the delay. While we always aim to meet our estimated delivery timeframes, occasional delays can happen due to factors outside our control. That said, we’re continuously working to improve our scheduling and reliability.
Thank you again for your trust, and we hope to assist you again in the future!
Highly recommend
Highly recommend! Used them for a move from London to Italy and everything went perfect. No hidden fees, no delays. Everything arrived exactly when they said it would. Really professional and helpful team
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you so much for your kind words and recommendation!
We’re delighted to hear that your move from London to Italy went smoothly and that everything arrived on time as promised. Providing a transparent, reliable, and stress-free service is always our goal, so it’s great to know we delivered on that for you.
We’ll be sure to pass your feedback on to the team—they’ll really appreciate it. Wishing you all the best in your new home in Italy!
Fantastic service from start to finish
Fantastic service from start to finish, Christina was super helpful during a stressful weekend. Thanks for everything guys
14. marts 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you so much for your kind words! We're delighted to hear that you had a great experience from start to finish. We'll be sure to pass your feedback on to Christina—she’ll be thrilled to know she could help during a stressful weekend.
We really appreciate your support and hope to assist you again in the future! 😊
I use jack removals to move my…
I use jack removals to move my furniture from UK to Italy. Overall was a good experience, david is a professionAl, Cristina is one of the most responsible agents which I meet , there drivers are also a credit for the company . I didn't understand from there quote "1 man" and I ended to help the driver to load and unload. ... I knew that I would definitely pay for the 2nd man
But at the end was a good service for the amount which I payed
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you for taking the time to share your experience. ⭐
We’re very pleased to hear that overall you had a good experience with your move from the UK to Italy and that you appreciated the professionalism of David, Cristina, and our drivers. Your kind words mean a lot to our team.
We also appreciate your feedback regarding the “1 man” service in the quotation. This refers to a single-driver service, which is why assistance with loading and unloading may sometimes be required. However, we understand that this may not always be fully clear, and your comment helps us improve how we explain this in our quotes.
Thank you again for choosing Jack Removals, and we’re glad we could provide good service at a price that worked for you. We wish you all the best in your new home in Italy! 🇮🇹
Kind regards,
Jack Removals Team
We recently used Jackremovals for a…
We recently used Jackremovals for a relocation to Portugal.We were very happy with the service at a great price
We would recommend them to anyone
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you for your kind review! ⭐
We’re really pleased to hear that you were happy with the service and that your relocation to Portugal went smoothly.
It was a pleasure assisting with your move, and we truly appreciate your recommendation.
Wishing you all the best in your new home in Portugal! 🇵🇹
Kind regards,
Jack Removals Team
Great service and experience
We used this company to move some of our furniture from UK to Alicante. They provide us a live tracking link and we were able to check where the vehicles were in real time.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you for your wonderful review! ⭐
We’re delighted to hear that you had a great experience moving your furniture from the UK to Alicante. Providing real-time tracking is something we value because it helps our customers feel confident and informed throughout the entire journey.
It was a pleasure assisting with your move, and we truly appreciate you taking the time to share your feedback. If you ever need our services again, we’ll be more than happy to help.
Wishing you all the best in Alicante! 😊
We used this company to move our…
We used this company to move our belongings from UK to Spain. One of top eachother was a good experience
Good points:
1. They were able to provide a qoute instantly over the phone
2.Davey did a great job from start to the end
3. They have a live tracking system unbelievable
4. Customer services offered by Cristina is wonderful
Bad points
1. They offer a window of 6 hours on collection
2.They said will deliver in 14 days but our load arrived in 16 days
If you are looking for a budget removals company this guys are doing the job
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you for taking the time to share your experience with us and for trusting us with your move from the UK to Spain.
We’re very pleased to hear that you had a good overall experience and that our instant quote process, live tracking system, and customer service stood out. We will be sure to pass your kind words on to Davey and Cristina — they will be delighted to know their support made a positive difference during your move.
We also appreciate your feedback regarding the collection time window and the delivery timeframe. International removals can sometimes be affected by logistics, transport schedules, or customs procedures, but we understand how important accurate timing is and will continue working to improve this for our customers.
Thank you again for your honest review and for recommending us as a budget-friendly removals option. We wish you all the best in your new home in Spain!
Extremely Stressful Experience
Extremely Stressful Experience
There is a striking pattern in the Trustpilot reviews. There appear to be a large number of glowing 5-star reviews alongside very serious 1-star complaints describing delays, damage and lack of communication, with very little in between. That kind of extreme swing should give potential customers pause. I would strongly encourage anyone considering this company to read the 1-star reviews carefully and not rely solely on the overall rating. The experiences described there are far more consistent with what we went through.
Our experience with Jack International Removals was deeply disappointing and incredibly stressful.
When we booked, we were told delivery would likely take 5–9 days, with a 14-day maximum window. The 14-day window passed with no delivery and no confirmed dispatch. We were given repeated assurances that the shipment would leave “this week”, then “Thursday”, then “Friday”, with delivery promised over the weekend. None of these promises were met.
What made this particularly difficult was the lack of communication. Almost every update required multiple calls, messages and emails from us, many of which went unanswered for days. Each time we managed to reach someone we were given a different excuse, including customs paperwork changes, a problem with the van, and later that the company had a backlog.
At one stage we were told the truck was being loaded and that tracking would be sent that evening, which never happened. After weeks of missed dispatch promises and very limited communication, we genuinely started to worry that our belongings might have been lost.
After weeks of delays we were suddenly contacted on 27 Feb by a different representative saying delivery would be the next day.
This was especially difficult because we had been promised multiple times that we would receive three days’ notice before delivery, as we were not able to stay in the empty property.
We had informed the company many times that notice was essential because the property is rural and we were standing by elsewhere. We had to rush back to the house from another country with less than 24 hours notice, at significant expense.
Another very upsetting moment happened 24 hours before collection, when we were told we would need to pay an additional £600 for a second driver due to their admin error. They threatened to cancel if we did not confirm immediately. With expenses incurred for parking restrictions already we felt we had no choice but to pay. However, when delivery finally happened only one driver arrived, which meant we paid for a service that was never actually provided.
Unfortunately the problems continued when the goods arrived.
• Several boxes arrived damaged.
• Our television box, clearly labelled FRAGILE, arrived soaked in liquid which had penetrated the packaging and damaged the television.
• Our arm chair arrived torn and heavily stained. We had been specifically advised not to wrap it in plastic and were assured protective blankets would be used, yet it appears to have been transported directly on the filthy truck floor and mishandled.
Moving internationally is already a stressful life event. Instead of feeling supported by the company handling our belongings, we experienced weeks of uncertainty, repeated broken commitments, pressure for extra payment, and ultimately damaged items.
We even begged the company to simply be honest with us about the timeline, no matter how long the delay, so that we could inform our employers and arrange appropriate accommodation. Instead, we were repeatedly given last-minute changes and shifting promises, which caused significant disruption, additional costs and lost income. Much of this could have been avoided if the company had just been transparent about the real timeline. Reading other recent reviews, it appears there is a clear pattern of the same behaviour, which makes it hard not to conclude that this may be a form of “bait and switch”, advertising low costs to secure bookings and then repeatedly changing the terms and schedule once customers are committed.
We have contacted the company requesting a refund of the second-driver charge and compensation for the damaged goods, and we hope they will now take responsibility and resolve this properly.
I sincerely hope no one else has to go through the level of stress and disappointment we experienced during what should have been a straightforward move. I urge you not to use this company.
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
We are very sorry to read about your experience and sincerely regret the stress and frustration caused during your move.
We take feedback like yours extremely seriously, particularly regarding delays, communication, unexpected charges, and the condition of your belongings upon delivery. This is not the level of service we aim to provide, and we fully understand how disruptive and concerning this situation must have been for you.
Regarding the delays and changing timelines, we acknowledge that our communication fell short of expectations. You should have received clear, consistent, and proactive updates throughout the process, especially given the complexities of an international move. We also understand how critical the agreed delivery notice period was in your case, and we regret that this was not honored.
We are especially concerned to hear about:
The additional charge for a second driver and the circumstances under which it was requested
The condition in which some of your items arrived, including the damaged television and armchair
These matters are currently being reviewed internally as a priority.
Please be assured that we want to resolve this fairly. If you have not already done so, we kindly ask you to contact us directly , quoting your booking reference, so we can:
Investigate the second-driver charge
Assess the reported damages
Work toward an appropriate resolution
We appreciate you bringing these issues to our attention. Feedback like this highlights where we need to improve, and we are committed to learning from it.
Kind regards,
Customer Service Team
Jack International Removals
We had a very disappointing experience…
We had a very disappointing experience with this transport company.
We paid for a moving service from London to Valencia, and the price clearly included two movers for pickup and two movers for delivery. Each mover was charged at £300, and we specifically requested two people on both sides because we were not able to carry heavy items ourselves due to health reasons.
First of all, our belongings arrived about two weeks later than expected. However, the biggest issue was the delivery in Valencia. Despite the fact that we paid for two movers, only one person arrived to deliver everything.
The driver was alone and understandably could not manage all the boxes and furniture by himself. Because of this, we had to help unload the truck and carry everything upstairs ourselves, which was exactly what we wanted to avoid when we clearly requested and paid for two movers.
After the delivery, we contacted the company and explained the situation. We asked for a refund for the second mover, since we paid for a service that was not provided. They asked for our bank details, which we provided, but we never heard back from them and never received the refund.
For these reasons, we unfortunately cannot recommend this company to anyone looking for an international moving service. The service we paid for was not delivered, and the issue was never properly resolved.
Update: After posting this above review, the company finally processed the refund for the second mover, which took about one month from the delivery date. I would also like to mention that Cristina from their team was very helpful and polite while communicating with us about the issue. We appreciate her assistance in resolving the situation. However, the delay and the initial lack of follow-up were still quite frustrating.
8. februar 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Hello,
Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your experience did not meet your expectations, particularly regarding the delayed delivery and the situation with the second mover in Valencia.
We fully understand how important it was for you to have two movers available at delivery, especially given the circumstances you described. The fact that only one driver arrived and you had to assist with unloading is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience this caused.
Regarding the refund, we also regret that the process took longer than it should have and that you had to follow up after providing your bank details. This is not the standard of communication we strive for. We are, however, glad that the refund for the second mover has now been completed and that Cristina was able to assist you in resolving the matter.
Your feedback is very valuable to us, and we will use it internally to improve our coordination and follow-up so situations like this can be avoided in the future.
Thank you again for your patience and for acknowledging Cristina’s support. We wish you all the best in your new home in Valencia.
Kind regards,
Customer Service Team 🚚
Fantastic business
Fantastic business! So glad I chose them, really competitive with pricing but above all else the customer service was amazing. All round good people. Thank you so much.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you so much for your fantastic review! ⭐ We’re really happy to hear that you were pleased with both our pricing and customer service. It means a lot to us that you took the time to share your experience.
Our team always aims to make the process as smooth and helpful as possible, so it’s great to know that this came across during your experience with us. Your kind words about our team truly mean a lot.
Thanks again for choosing us, and we’re always here if you need anything in the future!
Best regards,
Jack Removals
Amazing customer support
Amazing customer support and service especially from Davey who kept me in the loop throughout the whole process of my move back to the uk from france would never recommend a different company other than jackremovals for the incredible speed at which they helped me move
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you for your fantastic review! ⭐
We’re really pleased to hear that you had such a positive experience with Jack Removals, and that our customer support made your move back to the UK from France smooth and stress-free. Keeping our customers informed throughout the process is very important to us, so it’s great to know that Davey’s updates and support helped make the move easier for you.
We truly appreciate your recommendation and your kind words about the speed and service our team provided.
I had an amazing experience from the…
I had an amazing experience from the beginning to the end with jackremovals, I found the staff so helpful and especially Davey he answered the phone whenever I had a question or concern!!
The bonus was all of my items arriving in pristine condition you wouldn’t have even known they were packed away, they also came early and I could track them while they arrived I would definitely use this company again!
P.s I moved back home from Spain to the uk
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you so much for your wonderful review! ⭐
We’re delighted to hear that you had such a positive experience with Jack Removals from start to finish. It’s great to know that our team was helpful throughout the process, and we’ll be sure to pass your kind words on to Davey—he’ll be very pleased to hear that his support made a difference.
We’re also glad your belongings arrived safely and in pristine condition, and that the tracking and early delivery helped make your move from Spain back to the UK as smooth as possible.
Thank you again for trusting us with your move. We’d be more than happy to help you again in the future! 🚚📦
Do not trust this company
First I sent them a video for them to evaluate the weight of my stuff and they underestimated it by half so I ended up paying twice as much. Then the guy who came to pick up my stuff was fa from being fit and I ended up carrying most of the heavy stuff.
At the delivery, my stuff were mixed with a second customer AND half my stuff were left in the warehouse in England so I had to wit for the next delivery. My chairs and mattresses were stained and a few stuff were missing. When I complained to Davey, he offered to give me a 100£ as a gesture, so I did not have to fill in a complaint. This was 3 months ago and he does not answer the phone, and when he answer messages, he keeps telling me this will be done within 5 working days... 3 months later, I'm still calling him every week! Do not trust this company
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you for sharing your feedback. We are very sorry to hear about your experience and the issues you described. This is certainly not the level of service we aim to provide to our customers.
Regarding the initial estimate, our quotes are based on the information available at the time, such as videos or inventories provided. However, we understand how frustrating it can be if the final volume differs significantly, and we sincerely apologise for the inconvenience caused.
We are also very concerned to hear about the handling of your items, the delivery delays, and the condition of your belongings. Mixing shipments or leaving items behind is not acceptable, and we completely understand your frustration.
In addition, we apologize for the delay in communication regarding the goodwill payment you mentioned. This is not the experience we want any customer to have.
Please contact us directly at with your booking reference so we can urgently review your case, resolve the outstanding issues, and ensure the matter is properly addressed.
We genuinely appreciate you bringing this to our attention and hope we can still work toward a resolution.
Fantastic move fast and efficient Davey…
Fantastic move fast and efficient Davey was in contact all the way through even available on weekends moved from Spain back to uk everything handled with care thank you so much Jack Removals I will recommend
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Jackremovals
Thank you so much for your fantastic review!
We’re delighted to hear that your move from Spain back to the UK was fast, efficient, and handled with care. It’s great to know that Davey’s communication and availability — even over the weekends — helped make the process smooth and reassuring for you.
We truly appreciate your recommendation and your kind words about the team here at Jack Removals. It means a lot to us.
Wishing you all the very best as you settle back into the UK, and thank you again for choosing us!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.