I have numerous orders with them and it’s always been very fast. Last order arrived damaged (not their fault) 3 vapes unusable. I emailed them (with photos of the damage) and they responded same day a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I cant afford to keep smoking cigarettes tried various vape kits like the aspire and arc series They all made me cough in the transition so I went to the local shop and bought this vape kit.still... Se mere
Virksomheden har svaret
Got caught out without any of the new 4 in 1 vapes as most supermarkets still haven’t sold off their air pods yet and haven’t rolled out the new. IVG was a life saver and delivered the next day. New f... Se mere
Virksomheden har svaret
Very good quality products,affordable in price as well. The only downside is that I am paying for one day delivery but never arrives in one day. Other than that, no issues
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
IVG (I Vape Great) is an international vape brand based and manufactured in the UK, you can find our products in stores in over 100 countries and buy them direct from our online website.
Kontaktoplysninger
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, Storbritannien
- customercare@ivapegreat.com
- ivapegreat.com
4,3
Fremragende
505 anmeldelser
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good device
Good device, long battery life and frugal juice usage.
15. september 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hello Simon,
Thank you for your feedback! We’re thrilled to hear you’re enjoying the device, especially its long battery life and efficient juice usage. Your support means a lot to us!
Best regards,
IVG
Great customer service
Have been ordering from the company for a few months no issues until I received a leaking refill.
Although it initially took some time for a response, once responded, the company confirmed replacement of my refill after sending photographic evidence. Happy with the service and will continue to place orders with this company.
15. september 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hello,
Thank you so much for your kind words and for sharing your experience! We’re glad we could resolve the issue with your refill and that you’re happy with our service. Your continued support means a lot to us, and we look forward to serving you with many more orders in the future.
Kindest regards,
IVG
Absolutely fantastic company
Absolutely fantastic company. Had a little problem at the beginning and the service I received was second to none. Lucia is a credit to you and deals with customers in a fantastic manner. I will be ordering all my refills from ivg
30. august 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hi Andrea,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team could resolve things quickly for you and that you had such a positive experience. We’ll be sure to pass your kind words on to Lucia – she’ll be thrilled to know she made a difference.
We truly appreciate your support and look forward to keeping you stocked up with your refills.
Best regards,
The IVG Team
Amazing customer service
Amazing customer service - Lucia was very prompt to sort out the issue I had and was polite and professional. Brilliant experience
27. august 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hi Carly-Jayne,
Thank you so much for your kind words! 🌟 We’re delighted to hear that Lucia was able to assist you promptly and professionally. We’ll be sure to share your feedback with her—it will mean a lot. We’re thrilled you had such a brilliant experience with us!
Kind regards,
IVG Team
Customer service top tier for any…
Customer service top tier for any issues, truly a company that cares about their product.
22. august 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hi Shane,
Thank you so much for your kind words! We truly appreciate your support and feedback—it means a lot to us.
Kind regards,
IVG
The IVG 4 in 1 vape pen is 50% more…
The IVG 4 in 1 vape pen is 50% more expensive than the re-usable 4 in 1 vape pen from 88vape. I was under the impression that disposable vapes were now illegal.
9. august 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hello Bruce,
Thanks for your feedback. Our IVG 2400 4-in-1 is a reusable device. The older IVG 2400 disposable you might have seen before isn’t sold in the UK anymore, in line with regulations.
If you’d like to know more about how the reusable version works, or have any questions our team would be happy to help — just get in touch at customercare@ivapegreat.com.
Kind regards,
- IVG Team
Consistent wuality
I Vape Great offer a wide range of excellent products. Their goods are of.consistent high quality. The service and delivery are excellent.
5. august 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hello Bernard,
Thank you so much for your kind words! We're thrilled to hear that you've consistently had a great experience with our products and service. Your support means a lot to us, and we look forward to continuing to provide you with the high quality you expect.
Kindest regards,
Team IVG
Amazing customer service
You never really know a company & their ethics until something goes wrong, I was unlucky enough 2 get a dud batch of vapes but Melanie @IVG responded & acted with no fuss, the process was super quick, they were given order number & batch codes then sent out replacements within minutes, simply fantastic.
I gave up smoking 6mths ago, after 48yrs & tried so many vapes in the 1st month but kept going back & having a few ciggies a day but since discovering IVG I haven't had a single 1, which is testament to both the flavours & satisfaction whilst vaping with IVG.
Thank you for being part of my journey 🤩
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hi Tania,
Thank you so much for your kind words and for sharing your experience! We're sorry to hear you received a faulty batch, but we're thrilled Melanie was able to resolve it quickly and efficiently.
Congratulations on your 6-month smoke-free milestone—what an amazing achievement after 48 years! We're honoured to be part of that journey and are so glad our flavours and products have helped make the switch easier for you.
Thank you again for your trust and support 💙
—Team IVG
What’s not to love?
Always prompt shipping. Love the product (currently on the IVG Pro), flavours are great and don’t leave any nasty aftertaste that I’ve had with other brands.
The customer service is off the chart.
17. juli 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hi Susan,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the IVG Pro and our flavours.
It’s great to know that our prompt shipping and customer service are meeting your expectations.
We’re always striving to deliver the best experience, so your feedback means a lot.
If there’s ever anything else we can do for you, just let us know! ☺️
Best regards,
Melanie
IVG Customer Care Team
1600 puffs not 10000 :(
The taste is great and the ivg pro is Simple to use. However, it seems like it is not fit for purpose and the description is false. The pods are supposed to last up to 10000 puffs. I understand it says up to and therefore may have some give or take but after purchasing another 5 pods I can definitely say I feel ripped off. After getting trough 3 pods already I can honestly tell everyone that they last less than 1600 puffs.
Having used the oxva slim for well over a year which tells you your daily usage, my usage is 300-400 puffs a day depending on what im doing and the 10000k ivg pro pods last me 4 days, this is terrible. I expected to loose out on maybe a thousand puffs not 8 thousand puffs. Not worth the money.
9. juli 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hello Deanne,
Thank you for taking the time to leave your feedback, and we're really sorry to hear about your experience with the IVG Pro.
We're glad to hear you enjoyed the flavour and ease of use, but we completely understand your frustration regarding the puff count. Our devices are rated for up to 10,000 puffs, but usage can vary significantly based on puff duration, frequency, and inhale strength. That said, getting only around 1,600 puffs is far below expectations, and we’d like to look into this further.
If you're happy to share your order number with us, we’d be more than happy to investigate and offer a resolution. Your experience matters to us, and we never want any customer to feel let down. Please reach out to us at customercare@ivapegreat.com.
We appreciate your honesty and hope to restore your confidence in IVG.
Best regards,
Melanie
IVG Customer Care Team
What an amazing company
What an amazing company, i only discovered them a couple of weeks ago (didnt realise they do the eliquids same flavour as the IVG Air), placed my first order, FREE delivery if you spend over £30, it was delivered the next day, Flavours are AMAZING, i have been vaping for 12 years now and the IVG flavours are THE BEST :)
Made my second order sunday, delivered Tuesday,
Good prices, Packed perfectly, Thank you IVG, keep up the good work, will deffo be ordering more :)
8. juli 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hello,
Thank you so much for your incredible review! 😊
We're absolutely thrilled to hear how happy you are with your experience—and it means the world to know that our flavours have stood out to you after 12 years of vaping! We're glad you found us and are enjoying the convenience, speedy delivery, and of course, the flavour range we’re so proud of.
Thank you again for your continued support and kind words! 🙌
Best wishes,
The IVG Team
Amazing customer service
Amazing customer service! Had some issues with the Air 2-in-1 & a couple of them not working. However, I contacted customer service & they sorted immediately with a replacement. When had further issues, sorted immediately again, Melanie was extremely helpful, overall experience was great.
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hello Matt,
Thank you so much for your kind review! 🌟 We're really pleased to hear that Melanie was able to help and that everything was sorted quickly for you.
We’re sorry you had issues to begin with, but so glad we could turn it around and provide the service you deserve. If you ever need anything else, we're always here to help!
Thanks again for your support — it means a lot to us. 😊
— The IVG Team
fantastic customer service
had a couple of problems with the ivg 2400 devices but after chatting back and forth with Melanie via email i was given the opportunity to try the new IVG Pro 10k and it is fantastic, the flavour of the pods is the best on the market and i would highly recommend them.
23. maj 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hello Vicky,
We're really sorry to hear about your experience — this clearly isn’t the level of service we aim to provide. We understand how frustrating it must have been dealing with device issues, the confusion around your refund, and receiving a different flavour than what you requested.
We appreciate you bringing this to our attention, and we’d like the chance to make things right. If you're willing, please reach out to our customer care team at customercare@ivapegreat.com with your order number, and we’ll look into this as a priority.
Thank you again for your feedback — it helps us improve.
Loved this company untill they changed…
Loved this company untill they changed all juice to intense and ruined it I spoke to about 5 shops said lost sales because of it like smoking perfume I don’t no what planet your on changing it when people like me who can’t change is no without juice I’m so annoyed and won’t ever buy again
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hello Kate,
We’re really sorry to hear how disappointed you’ve been with the recent changes — we understand how frustrating it is when a favourite product no longer feels the same.
The switch to the “Intense” range was based on customer feedback and demand for stronger flavours, but we know it doesn’t suit everyone’s taste. Your comments — and those from others — are being heard, and we’re reviewing our product mix closely.
We truly appreciate your past support, and we're sorry to have lost your trust. If you’d be open to sharing which flavour you were using, we’d be happy to see if there are alternatives that match the original profile more closely. Please email us at customercare@ivapegreat.com.
Thanks again for the honest feedback.
Kind regards,
The IVG Team
AMAZING service from IVG Ire!!
AMAZING service from IVG Ireland!! Dispatched within minutes of ordering yesterday afternoon and delivered this morning. Thank you so much. Enjoying my first IVG Pro.
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hello Vera,
Thank you so much for the fantastic feedback! We're thrilled to hear your order arrived so quickly and that you're enjoying your first IVG Pro — welcome to the IVG family!
We really appreciate your support and hope you continue to enjoy our products. If you ever need anything or have any questions, we’re always here to help.
Thanks again for taking the time to share your experience!
Best regards,
The IVG Team
Had amazing service from Melanie at IVG…
Had amazing service from Melanie at IVG after one of my vapes stopped working after only using 2 pods. She responded to my phone call efficiently, emailed me and sent a replacement vape. Thank you Melanie at IVG.
14. juni 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hello Janette,
Thank you so much for your lovely review! 😊 We're really happy to hear that Melanie was able to help quickly and get everything sorted for you.
We always aim to provide the best support possible, and it's great to know you had a positive experience. If there's anything you ever need in the future, we're just a call or message away!
Thanks again for choosing IVG!
— The IVG Team
2 IVG Airs died within a week
I've bought 2 IVG airs in the last 2 weeks - both stop working as soon as you add a new pack of pods to them.
I followed all instructions, charged them correctly, and verified that the replacement pods for those supplied with the device were authentic via the QR code and scratch code on the back of the boxes and both end up constantly flashing red - regardless of charge and even when brand new pods are inserted.
Very disappointing as the flavours are great but overall a poor experience.
3. juni 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hello David,
We’re really sorry to hear about your experience with the IVG Air devices, and we completely understand how frustrating this must be—especially after following all the correct steps.
This definitely isn’t the experience we want our customers to have, and we’d like to make it right. Please reach out to us at customercare@ivapegreat.com and we’ll look into this as a priority.
We appreciate your feedback—it helps us identify issues and improve our products and service.
Kind regards,
The IVG Team
Ivg air massive improvement
Just purchased the new ivg air and I’ve got to say they’ve improved massively from the previous model , the new design will have ironed out any issues that the previous model had .
Only trick they missed with these new devices is that the pods are still in brown plastic if they were clear you’d be able to see how much each pod had left with the new design.
29. maj 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hello James,
Thank you so much for your great review and for taking the time to share your thoughts!
We're really pleased to hear you’ve noticed the improvements—our team has worked hard to enhance the design and overall performance, so it's great to know that's coming through.
Thanks again for your support 😊
Kind regards,
The IVG Team
What has gone wrong?
IVG used to be decent e liquid but not anymore. I used to buy their iced grape flavour but just recently the taste has become disgusting. Really strong chemical taste. Also the bottle lids are impossible to open and I needed to use pliers to get in. Won't be using this brand anymore.
21. maj 2025
Uopfordret anmeldelse
Besvarelse fra I Vape Great
Hello Alex,
We're really sorry to hear about your recent experience with our Iced Grape flavour and the bottle packaging.
This definitely isn’t the standard we aim to deliver, especially to long-time customers. We’d really appreciate the chance to look into this further and make it right for you.
Please reach out to us at customercare@ivapegreat.com so we can assist you directly.
Thank you for your feedback—it genuinely helps us improve.
Kind regards,
The IVG Team
Terrible …
Constantly out of stock of nearly everything.
Waste of time
8. maj 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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