I contacted support about ongoing Wi-Fi instability and connection drops at my home. Sam Reynolds from the support team was helpful and professional throughout the process. He carried out checks on... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Have been with this provider for over 10 years and would give 10 stars! Most importantly the customer service is unmatched- courteous, professional, know what they are talking about, incredibly pr... Se mere
Virksomheden har svaret
I recently spoke with a member of the broadband support team/sales executive, I believe his name is Thomas, and I had a really great experience. He took the time to understand my issue and went out... Se mere
WiFi is down again for the second time in one day. There are no out of hours contact details. The “in case of emergency number” advises to call Monday-Friday during office hours (doesn’t specify the h... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
ItsFibre are your local hyperfast broadband provider with a goal to broaden East Anglia's horizons. We are local so we are always on hand to help and with 30 years of experience we use the latest technology to better connect you for a hyperfast online experience.
Kontaktoplysninger
36 Hurricane Way, NR6 6HU, Norwich, Storbritannien
- 01603 904047
- info@itsfibre.co.uk
- itsfibre.co.uk
4,1
God
126 anmeldelser
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Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Literally ignore my previous review
Literally ignore my previous review ! I only did a nice one for a months free WiFi ! The truth is their WiFi is shocking constantly down always lagging they never help ! They are useless ! Never ever go with these providers ! You don’t believe me ? Try for your self this isn’t a bad review because of anything else other then how useless there WiFi actually is do not touch this company ! STAY WELL AWAY !
10. september 2023
Uopfordret anmeldelse
Great Service
We had a bit of difficulty at the start but it wasn’t Itsfibre’s fault it was due to the ONFI box being the wrong box installed. However, Itsfibre did all they could to help resolve the issue as quickly as they could and we have had good service since and the quality of the internet has been excellent. We would definitely recommend anyone to use this company
8. september 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Jon, We are pleased to hear you've had a great experience, we also appreciate you taking the time to write us such a lovely review.
This is the worst service I have ever…
This is the worst service I have ever had. For a week or more the internet service keeps dropping out. When I report it I am met with very nice people from tech support who achieve nothing to resolve my problems. I suggest that anyone considering using this company should look around at the other options first. Very frustrated customer
1. september 2023
Uopfordret anmeldelse
Very good at communication and…
Very good at communication and understanding struggles with payments meaning they do try there best to resolve
23. august 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Anastasia, We really appreciate you taking the time to write us a lovely review.
Absolutely Perfect Customer Experience
From start to installation ItsFibre have been excellent. We've had great internet with zero issues so far. They had me signed up within an hour, delivered the modem within 48 hours to our previous address. We just moved into a new build and we walked in the door and plugged it in - internet with zero problems in less than 5 minutes. I needed to use a utility bill to enrol my children in school and had to have this very quickly done - they produced a bill for me ahead of the billing statement within 45 min of the call. Excellent service and wonderful customer service.
8. august 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Meaghan, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.
Good service
Good service. Easiest internet set up I've ever done with router. Decent speed and fair price.
22. august 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Mrs Tee, We appreciate you taking the time to write us a lovely review!
Excellent customer service
I had a couple of minor issues with connecting to streaming services (due to an IP issue), I called tech support and they were able to work out the issues really quickly and pass my info onto another team. The problem was resolved in under 24 hours and I even had a callback a few days later to check in on the issue, which I thought was excellent service! I also had a concern over my direct debit and the team who sorted that were incredibly helpful too.
8. august 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Mr Rowsell, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.
Took a little while for everything to…
Took a little while for everything to get set up due to moving into a new build home but the customer service were good and very quick to answer the phone and help out during the setup process. Broadband seems to be working well so far, so no complaints!
21. august 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Hannah, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.
Thank you for you good Services.
31. juli 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you John, We appreciate you taking the time to write us a lovely review!
Really great network speed
Really great network speed.
I am on 'Home 900' plan and I am getting download speeds of around 820Mbps and an upload speed of 360Mbps on a Wi-Fi 7 device over Wi-Fi 7 mesh.
The customer service was great and the provided a Wi-Fi 6 modem as free as well(TP-Link Archer AX1500).
13. august 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Abhinav. We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.
Top service
Top service, reliable broadband that works. Competitive price too. Always easy to reach support if needed. Would recommend.
18. august 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Mark, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.
Good customer service
Good customer service, internet speed as advertised, really quick and fast.
18. august 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Tom, We appreciate you taking the time to write us a lovely review!
5 STAR
Great customer service, great broadband speed & simple set up. Easy 5* from me ☺️
14. juli 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Rickie, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.
reliable and great prices
Had a hassle free contract setup and best prices for the broadband speed amongst several providers I compared against. The broadband has been working great so far and haven’t let us down in last two months we have been using it for. Thank you guys!
18. august 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Sumit, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.
Brilliant!
Very satisfied with itsfibre the service was friendly, quick and easy. Was set up and sorted in a matter of a couple of days which was fantastic. The Wi-Fi itself it’s brilliant and I’ve had no problems at all. Would highly recommend 😊
27. juli 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Tayla, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.
Top notch customer service
Getting my broadband set up was quite easy thanks to the sales and customer service teams of Itsfibre. Had a slight connectivity issue in the beginning but this was resolved in no time, which just further increased my confidence in them.
5. juli 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Robert, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.
Good internet
Good internet so far and can’t complain. A stress free service
17. august 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Daniel, We appreciate you taking the time to write us a lovely review!
Fast internet, works well
Have no issues at all, internet works really well, no dropping at all. Great stuff!
17. august 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Charles, We appreciate you taking the time to write us a lovely review!
Enjoying my broadband
I wanted a broadband for my house, unfortunately my building is a new building hence i cannot get a broadband because it wasn't registered on the OFNL network. I contacted Lewis in sales, he helped me sort it out. I am enjoying my broadband with the best rates. Thank you Itsfibre.
8. august 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Kayode, We are pleased to hear you've had a great experience. We also appreciate you taking the time to write such a lovely review.
Very Quick and fast installation…
Very Quick and fast installation process. Speeds are fast in all rooms of the house which is amazing
25. juli 2023
Uopfordret anmeldelse
Besvarelse fra Itsfibre
Thank you Zikora, We appreciate you taking the time to write us a lovely review!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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