Innovation Group Anmeldelser 1.020

Very poor service , my claim through Halifax took forever , the repairs done were extremely poor , communication pathetic . Innovative group keep ignoring emails , calls & text messages re faults etc . It’s taken an average of 6-7 months to get an issue checked out & even after that fixing & correction has been 25-35 % at best . Subsidence cracks filled roughly plastered & painted now cracks reforming ,paintwork at decoration very poor & shabby . They were to do repairs on drains put new plastic drains in but not done issues still present .Decoration meant to be done after nil movement of house but now just been informed via email that house is moving hence new cracks & theyre not doing anything re these .Don’t use them ever !!!! Very stressful & extremely poor customer service . The receptionists were the only decent people in the company but the rest very dismissive, ?racist they’ve ignored my emails , calls etc from beginning of claim to now so 2024 -2026.

I would like to say a huge thank you to Alex Bull and Harry Brice (Job No. 126774) for their excellent service today. They were professional, efficient, and did a fantastic job. I really appreciate their hard work!

A great result in terms of sorting my drainage problem but really refreshing was the prompt service backed up by Matthew’s professional approach, understanding of the situation and providing useful advice. Really appreciated. Thank You

Both Ben and Bill worked together on our property 14/4 and 15/4 Cheerful Friendly answered all our questions and explained exactly what was happening.. impressed the way they worked .. Left the site clean and tidy .. ….

Matthew came out to deal with an issue we had with water leaking out of our retaining wall. He resolved our issue quickly, identified further issues that will resolved and covered by our insurance and reassured me as a homeowner that most issues were out of our control. He was well mannered and very informative.

Thanks. Ash and Sophie

We dealt with this company as the underwriters of a stressful insurance claim. I have to say that they dealt with everything with professionalism and thoughtfulness. I dealt with a gentleman called Lloyd who I feel helped and dealt with the claim fairly and with consideration too the situation we had been put in, I appreciate every effort that Lloyd and our insurers did to put things right for us. Would recommend and thank you again

Friendly team, arrived on time, neat and tidy on the job

Josh & Ash were polite and explained in detail what they would be doing before they did it. They were tidy and everything was put back as it was before.

Very punctual, clean, tidy work and friendly good communicators.

Professional, prompt, friendly service. They explained all the details of what was being done as the work progressed and left the garden looking the same as they’d found it. Thank you.

Worked hard, hardly took breaks. Always on time. Finishing touches, like grass seed and top soil over dug area. Friendly, professional and polite. Always listened to the customer! Highly recommend them.

Liam brennan and charlie dixon Two men turned up today very professional and had lots of knowledge of the job they had come to do went above and beyond to tell me of the job they was carrying out . Thank you innovation group . Jayne hemstock
Job number 004603

Faz and Joel were hard working and knowledgeable process. Very pleasant and nothing was to much trouble.

Chris and Charlie from Innovation Group, were extremely helpful, professional, knowledgeable and respectful whilst working within and around my property. At every step they communicated clearly what they were doing and what needed to be done, to ensure that I was aware of the process and made a stressful situation caused by a previous company very easy to deal, which I’m very grateful for!
Once the issue was identified, it was fixed and everything was put back cleanly and respectfully, couldn’t be more grateful.

Great experience with the support of Ian and Kevin working on behalf of Innovation Group on our claim.

Thank you for your professional handling throughout your visit and clear explanation of next steps.

Lee and John were both great at their job. Friendly, easy to talk to and they left the house spotless. Had to dig out a drain area, but replaced it seamlessly.

Matthew was very helpful during a stressful time. Very thorough. Explained what was wrong. He dealt with our ride neighbour very diplomatically. Excellent.

Danny and Jason were great 👍🏼

Once innovation group where engaged things went from bad to sorted first rate workers drove 3 hours from wales worked very hard from 0800 hrs non stop till it was fixed 5star service once engaged by our insurance we knew things would be sorted