InComm Payments Anmeldelser 

Where do I even start.. My father sent me a Vanilla gift pre-paid Visa card for my birthday. After spending a good portion of it I attempted to use it to buy some other small things and it kept getting declined. I finally checked online and turns out my card info (and remaining funds) were STOLEN. I called their customer service where they told me I needed a copy of the receipt from months ago in order to simply open a case. This is a VERY stupid process for a company who's main product is meant for GIFTS. Now I have to have my father track down a copy of a receipt from the place he purchased it. I can't begin to tell you how frustrating the experience is. What an absolute JOKE of a process. You should be ashamed of yourselves marketing your product for GIFTING, yet have no other way to resolve these kinds of issues, which are already YOUR FAULT for getting the card number stolen. SMH, never using your products again!!

I purchased a Vanilla Gift Card in August 2023. I completed a purchase and a return using the card. Unknown to me someone stole my vanilla gift card number and completed 2 fraudulent charges without my knowledge and stole the remaining balance on the card. After discovering the fraud, I contacted Vanilla Gift Card's Customer Service, and they gave me instructions on what to do. I submitted all of the required documentation to the email address given to me along with the Case # they assigned to me on September 22, 2023. On October 10, 2023, I received a replacement gift card with the full original purchase price of the card. I was shocked at the quick response to my case because Customer Service said it could take up to 30 days before I received a response. I am extremely grateful to InComm for returning my money with a replacement gift card and I wanted to acknowledge and give them credit for what they did for me. Thank You!

I bought a $50 prepaid gift card at Target issued by MetaBank. This card is distributed by and serviced by InComm Financial Services. Attempted to use the card and it wouldn't work. Got onto their website and said there was an issue with the card. I called the customer service number, waited on hold for over an hour, they admitted the issue, said they'd send me another card and it would arrive in 7 to 10 days. Waited 2 months and nothing ever showed up. Called them again, waited on hold over an hour again, told them what happened, they had a record of my address on file and said they would send a new card out once again. It's been 4 months since then and I've never received anything. I looked online and this seems to be a common practice with MetaBank taking people's money, not loading the customers card, making it extremely difficult to reach them, falsely stating that they'll resolve the issue until you get tired of chasing your money. I'm not giving up though. You ripped me off for $50 and hours of my time trying to get my .oney back. This is unethical and someone should be in jail for this blatant scam. Give me my money back!

Ten transactions wiped out $197 of a $200 gift card before I had activated the Vanilla Gift Card. Opened a dispute with incomm through Sutton Bank/Visa and received a replacement card with $3 value on it. People at their phone number refuse to reopen the case unless I give them my full information including a phone number, but I never gave them a phone number when I created the dispute. These people should be reported to some authority, they are clearly aiding and abetting the fraudulent use of gift cards.

$100 Master Card gift card was used 3 months before I opened the package. My claim was denied with no explanation 60+ days later.

I was given a $100 dollar Visa giftcard 12/22. When I tried to use it it wouldn’t go through. I finally found out that the number had been stolen and used.
I called and reported this, I have sent the copies of gc, packaging, my drivers license , everything they have requested 3 times, I have called a dozen times in the past 9 months and I get the same run around.
I’ve asked them to please just tell me that this is a waste of time, that they are NOT a legitimate company and I should stop trying,
They are crooks and I’m guessing that the theft started before the card was purchased

purchased an American Express gift card at Stop and Shop in Middletown Ct.on 8/3/23 reported it lost or stolen the same day was given a case number. Today 8/28/23 after not hearing anything from American Express I called and was informed that someone had cashed the card on the same day that I reported it stolen and the case was closed. I had to refile another case and was told it could take up to 45 days to resolve. I always thought American express was a reliable company however they stand up for the thief and not the customer.

Purchased a $500 Vanilla Prepaid Visa at Walmart (+$7.95 fee)

Card was activated by Walmart, visible on receipt. Receipt matches card information.

Card kept declining so I called to check balance and was told by customer service that it wasn’t activated.

Sent in proof of purchase including receipt, picture of card and packaging. Was told to wait 30 business days, which is ridiculous in itself.

Called back today (35 business days from when they claim they received documentation), and was told it could take up to 90 business days for resolution. That is almost five months!!

They have been holding my funds hostage for four months now, so I contacted my lawyer.

I go a 100 dollar gift card as a present when i went to use it someone had already used it on amazon and the balance was zero. I called incomm and opened a investigation they denied it. I don't think they even investigate anything because they would say it wasnt my amazon account. They just make you wait 45 to 60 days to deny you and when you call them they get rude and hang up on you.

incomm should be short for incompetent. I bought a $300 gift card, and by the time we tried to use it less than 12 hours later, all the money was fraudulently spent in another town. We immediately filed a claim with incomm, but they continue to ask me to call back in 30 days then 30 business days then seven business days then 24 to 48 hours then another seven days all they’re doing is putting me off they don’t tell you the name of the supervisor they will not connect you to their supervisor either, all they say is they are escalating the case I think they’re the ones who probably stole the money and it is just fraud plain and simple. i hate it

This will blow your mind. Fraud is all i can say, they stole $500 from me. Ive now lost multiple cards because someone close to me is taking them or so I thought. Each time I have provided them the card number, receipt and have sent it within minutes of finding it was lost or stolen and never once have they replaced a card. They just tell me the card has a low balance and they can not replace it. Funny thing is i've now found two of the cards I thought were stolen and turns' out they fell in-between the car seat BOTH IN THEIR PACKAGES UNUSED. The last card had $500 on it and I called it in, sent email and froze it and still they say nope, but at the same time they cant provide me with any transaction data. So to test my theory they are lying I bought a new card, called it in stolen, provided the same information and turns out it had a low balance and can not replace it. To bad i have it in my hands and never took it out of the packaging so that's impossible. So now the card isn't active and available for use. I didn't think it through that well but i did prove to myself that they are stealing everyones money that is on any card lost or stolen.

They refuse to replace a Vanilla Gift Card that had its available funds stolen through package tampering fraud without the receipt for the original purchase.

The receipt for a GIFT CARD received as a GIFT.

This company is more than happy to bank their $7 "purchase charge" and let their customers foot the bill for the rampant fraud occurring with their defective gift card products.

UPDATE 8/28/2023: If you are a victim of similar fraud and subsequent poor treatment by Vanilla/InComm, I suggest that you immediately submit a complaint to the Better Business Bureau for InComm. The company does seem responsive to such complaints; I was able to get a replacement card in a timely manner by using this method.

I received a Secure Spend gift card on July 8 and the balance was $350. Two weeks later, when I checked again the balance was .28 cents. Two suspicious transactions were on my card that wasn't mine. I called and they opened a dispute, but nothing yet. $350 is a lot of money for me. That company should be shut down and sued in court for all the people that they scammed. I think Secure Spend took my money, because when I checked the balance, their website was having a supposed technical glitch.

Bought a $100 Amazon gift card at a Walgreen's in Michigan on 7/19/23, and the code is invalid despite it being activated in store. Amazon says that it is up to the store to remedy the situation, the store says to call the number on the card, but there is no number on the card, and the name Incomm is printed so small, it is comical. The card itself gives no information about customer service.. When purchasing gift cards Walgreens and most other retailers have a no refund, no exchange policy, so buyer beware, they can print cards that will never be valid, and pocket the cash.. Sounds like fraud to me..

I'll give 0 if I could, they are just scammer.
Bought 2 cards and only 1 is activated and opened a case but nothing happend after 2 months.

I purchased a card in April 2023 for $130 and did not even get a chance to use the card because it was used to make purchases online at Bestbuy for 2 giftcards to Shell for $50 each and Target online for 2 purchases for $8 and $25 which all was done in Quincy MA and I live in NC. I submitted a dispute only to be told that the gift card is like cash and you can not lodge a billing dispute on purchases made with the card. I think this company is a rip off and they have not heard the last from me!

I purchased a $50 card from Target in Federal Way, WA on 05/11/23. The card was obscured and missing a number on the front 16 digits, completely scratched out the 3 digits on the back, and the magnetic strip was altered. I called in and tried to get help, they asked for my birthday, name, phone number, address. They created a ticket number for me and asked that I email over the receipt, the card front and back, and a photo of my ID??????????? With all the information I am sending over, that does not sound safe to me as every person I spoke with was from overseas.

Vanilla gift cards are (in my opinion), the highest level of scammers! The FBI would probably recover millions of dollars if they went after this company. Customers buy a gift card and immediately notice that it’s defective (missing the required 16 digits), store won’t provide refund and speaking to vanilla gift card customer service is nearly impossible. When you finally figure out how to get connected to a person, you’re kept on hold forever, calls get “disconnected”, repeat , only to be told they can’t/won’t help you, but will give you a case number that you can follow up on in 30 days!! I will never buy another Vanilla gift card again in my life!
Or work with InComm affiliated company!

I read that a lot of you emailed the documents that Incomm requested. What email address did you use?????
because the email address they gave me is not valid......

We were ordering these cards for lower income participants in our programs. One of the times, before Thanksgiving they forgot to process our cards even though we had paid in full and paid for rush treatment. The second incident the cards were misdelivered. It took them 5 1/2 months to refund the payment. The cards were never activated but we will not do business with them again.