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For 10 timer siden

Thank you for taking the time to share your experience with us!

We’re really pleased to hear that you’ve found Identibase easily accessible by phone when you’ve needed our support. We know that sometimes there’s simply no substitute for being able to speak directly with a real person, particularly when you have a question or need help with something relating to your pet’s microchip details.

It’s fantastic to hear that you received a clear, helpful, and prompt response. Providing straightforward information and making sure our customers feel listened to and supported is something we place great importance on. Our aim is always to make things as simple as possible, whether we’re answering a quick query, providing guidance, or helping with a particular issue.

We’re especially pleased that you took the time to recognise the service you received. Feedback like yours is greatly appreciated by the whole team and reinforces how important it is to remain approachable, responsive, and focused on providing a positive experience for every customer.

At Identibase, we understand how important accurate and up-to-date microchip information is to pet owners. Having the reassurance that your details are correctly recorded can provide real peace of mind, and our team is always happy to help whenever you need us.

Thank you again for your lovely feedback and for choosing Identibase. We really appreciate your support and recommendation, and we look forward to continuing to provide the same friendly, helpful service whenever you need us.

If you ever have any further questions or need any assistance in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

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For 10 timer siden

Thank you so much for taking the time to leave such a wonderful review!

We’re delighted to hear that you got in touch with us to make sure your cat’s details were correctly updated following your recent change of address. Keeping microchip information accurate and up to date is so important, so it’s fantastic to know that Carly took the time to check everything carefully for you and give you that extra reassurance.

It’s lovely to hear such positive feedback about Carly and the way she supported you. Being described as extremely professional, friendly, and reassuring is a fantastic reflection of the customer service we aim to provide. We know that sometimes you simply want the peace of mind of speaking to someone who can check things over with you, answer any questions, and confirm that everything is in order.

It sounds like Carly did exactly that, taking the time to make sure your cat’s record was fully up to date and putting your mind at rest. We’ll be sure to pass your kind comments on to her – I’m sure she’ll be absolutely delighted to know how much her help and reassurance were appreciated.

At Identibase, we understand that a pet’s microchip record is an important part of responsible pet ownership. Having accurate contact information means that, should your cat ever go missing, there is the best possible chance of you being contacted and reunited with them. That’s why we’re always happy to help customers check their details and make sure everything is as it should be.

Your recommendation and kind words mean a great deal to Carly and the wider team. Feedback like yours really encourages us to continue providing the friendly, knowledgeable, and personal service that our customers deserve.

Thank you again for your fantastic review and for recommending Identibase. We wish you and your cat many happy, healthy, and safe years together in your new home!

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

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For 10 timer siden

Thank you so much for taking the time to leave such a fantastic review!

We’re absolutely delighted to hear that Paige V. was able to provide such a positive experience for you. It sounds like she went above and beyond to make sure you felt supported, particularly when you were trying to remember your previous address.

We completely understand that remembering older details isn’t always straightforward, and having someone who is patient, understanding, and willing to take the time to help can make all the difference. It’s wonderful to know that Paige was exactly that person for you and was able to guide you through everything without making you feel rushed or uncomfortable.

Providing patient, compassionate, and professional customer service is something we take great pride in. We want every customer to feel that they have someone on the other end of the phone who genuinely wants to help, listens to their situation, and works with them to find the right solution. From your comments, it sounds like Paige delivered that brilliantly.

We’ll be sure to pass your lovely feedback on to Paige V. Being described as “one of a kind” and receiving such high praise for her customer service is a fantastic recognition of the care she puts into helping our customers. I’m sure she’ll be absolutely thrilled to know how much her patience and understanding were appreciated.

Your kind words also mean a great deal to the wider team and encourage us to continue delivering the friendly, supportive, and personal service that our customers deserve.

Thank you again for your wonderful feedback and for recognising Paige’s efforts. If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

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For 10 timer siden

Thank you for taking the time to share your experience with us!

We’re really pleased to hear that you got in touch with us to register your new puppy and that we were able to get everything sorted for you. We’re sorry to hear that your previous experience with another provider left you feeling concerned, so it’s especially good to know that our team was able to provide the help and reassurance you needed.

It’s fantastic to hear that your requested callback came through and that our team was able to complete your puppy’s registration as requested. We know how important it is to make sure a new puppy’s microchip details are correctly registered, so you can have peace of mind that their information is recorded and up to date.

Providing accessible, friendly, and reliable support is something we take great pride in. Whether a customer is registering a new pet, updating their details, or simply needs some guidance, our aim is always to make the process as straightforward as possible and ensure they feel confident that they have received the right assistance.

We’re delighted that your experience with Identibase was a positive one and that your puppy is now successfully registered with us. Your feedback means a great deal to the team and is a lovely reminder of the importance of being there for our customers when they need us.

Thank you again for choosing Identibase, and congratulations on your new puppy! We wish you both many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

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For 10 timer siden

Thank you for taking the time to share your experience with us!

We’re really pleased to hear that you found our team easy to talk to and helpful throughout your interaction with us. Being able to speak to someone who listens, understands your situation, and provides clear and useful guidance can make such a difference, especially when you’re trying to get a problem resolved.

It’s fantastic to know that we were able to resolve your problem for you and make the process feel straightforward. Our aim is always to provide friendly, knowledgeable, and efficient support while making sure our customers feel comfortable asking questions and confident that their query is being looked after.

Your kind feedback means a great deal to the whole team. Comments like yours are a great reminder of the importance of providing a personal and supportive customer service experience, and they really encourage us to continue delivering the high standard of service we strive for every day.

Thank you again for your lovely feedback and for choosing Identibase. If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

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For 10 timer siden

Thank you for taking the time to leave such a lovely review!

We’re really pleased to hear that you had such a positive experience with our Customer Services team. Providing friendly, helpful, and professional support is something we care deeply about, so it’s fantastic to know that we were able to make your experience a good one.

It’s especially lovely to see Jack W. mentioned by name. We’ll be sure to pass your kind thanks on to him, as I’m sure he’ll be delighted to know that his support made such a positive impression. Recognising our team members for the way they look after our customers is incredibly important, and feedback like yours is a great way to celebrate the people behind the service.

We always want our customers to feel listened to, supported, and confident that their query is being handled properly. Knowing that you received the level of customer service we aim to provide is a real boost for the whole team.

Thank you again for your wonderful feedback and for taking the time to recognise Jack’s efforts. We really appreciate your support and hope we can continue to provide the same great experience whenever you need us.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

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For 10 timer siden

Thank you for taking the time to leave such a lovely review!

We’re delighted to hear that Lewis was so helpful and was able to resolve your issue straight away, making the whole experience quick and hassle-free for you. We know that when you contact us for support, you want to feel confident that the person you speak to understands your query and can get things sorted without unnecessary delays or complications.

Providing friendly, knowledgeable, and efficient support is something we take great pride in, so it’s fantastic to know that Lewis was able to deliver exactly that for you. Taking ownership of a customer’s query and finding the right solution as quickly as possible can make such a difference to the overall experience, and it sounds like Lewis did a great job.

We’ll be sure to pass your kind comments on to Lewis. Feedback like this is a great way of recognising the hard work our team puts in every day, and I’m sure he’ll be really pleased to know that his help was appreciated.

Your feedback also means a great deal to the wider team and encourages us to continue providing the high standard of service our customers expect.

Thank you again for your fantastic comments and for choosing Identibase. If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 8 timer siden

Thank you for taking the time to share your feedback.

We’re sorry to hear that you feel you did not receive the support you were looking for, and we would genuinely like the opportunity to look into your concerns in more detail. We always aim to respond to customer requests and provide appropriate support, so if you contacted us and feel that your query was not dealt with as expected, we would like to understand what happened and investigate this properly.

There does also appear to be some confusion in your review between registration and a Transfer of Keepership, as these are two separate processes.

If a microchip is already registered to another keeper, the pet cannot simply be registered in a new person’s name as though it were an unregistered chip. A Transfer of Keepership is required to formally move the existing registration from the current keeper to the new keeper. Until that transfer has been completed, the existing keeper remains recorded against the microchip, which is why the pet would not yet appear as being registered in your name.

We appreciate that this distinction may not always be obvious, and this is something our team is always happy to explain and guide customers through.

The Transfer of Keepership process is also different from simply registering a new microchip. The charge reflects the work involved in safely and securely transferring an existing registration between keepers. This can include reviewing the existing record, contacting the current keeper where required, obtaining the necessary consent, dealing with refusals or disputes, carrying out appropriate checks, and ensuring that the transfer is completed correctly and securely.

There can also be circumstances where additional information or investigation is required before a transfer can be completed. This is important because microchip records play a significant role in helping identify pets and reunite them with their keepers, and we have a responsibility to ensure that changes to those records are handled appropriately rather than simply changing a keeper's details without the necessary checks.

We understand that a charge for a Transfer of Keepership may not be what a customer expects, particularly if they believe they are simply registering a pet. However, the process involves considerably more than creating a new registration, and the checks and support provided are there to help protect the integrity of the microchip record and, ultimately, the pet.

Most importantly, animal welfare is our number one priority. We want to make sure that microchip records are accurate, secure, and useful when they are needed most, particularly if a pet becomes lost or goes missing.

We would really welcome the opportunity to look into your individual circumstances and understand what happened when you contacted us. If you could get in touch with our Customer Services team and provide any relevant details about your previous contact with us, we can review this and make sure your concerns have been properly considered.

Thank you again for bringing this to our attention. We hope we can clarify the situation for you and provide the support you were originally looking for.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 10 timer siden

Thank you for taking the time to leave us such a positive review!

We’re really pleased to hear that we were able to resolve your query with no bother and that you found the experience straightforward. We know that when you get in touch for help, the last thing you want is for a simple question to become complicated, so our aim is always to make things as easy and hassle-free as possible.

Providing friendly, knowledgeable, and efficient support is something we take great pride in. Whether it’s answering a quick question, providing guidance, or helping resolve an issue, we want every customer to feel listened to and confident that they have received the right support.

It’s fantastic to know that your experience was such a positive one, and your feedback will be greatly appreciated by the whole team. Comments like yours really encourage us to continue delivering the high standard of customer service we strive for every day.

Thank you again for your lovely feedback and for choosing Identibase. If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 8 timer siden

Thank you for taking the time to leave your feedback.

We’re sorry to hear that you were left unimpressed with your experience with Identibase. We always want our customers to receive a friendly, helpful, and professional service, so it’s disappointing to hear that we haven’t met those expectations on this occasion.

As your review doesn’t provide any details about what happened, we would really welcome the opportunity to understand more about your experience and see if there is anything we can do to help. Whether your concern relates to a member of our team, a particular process, your pet’s microchip details, or something else, we’re always happy to look into individual circumstances.

We take customer feedback seriously, as it helps us understand where we are getting things right and, just as importantly, where we may need to improve. Our aim is always to make dealing with Identibase as straightforward and reassuring as possible.

If you’re able to provide us with a little more information about what happened, we’d be very happy to investigate this further and see how we can assist.

Thank you again for taking the time to share your feedback.

Warm regards,

Ben
Identibase

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For 10 timer siden

Thank you so much for taking the time to share your experience and for leaving such a lovely review!

First of all, it’s wonderful to hear that you stepped in to give these three abandoned cats a loving and secure home. It sounds like they were incredibly fortunate to have found you, and we’re delighted that you took the time to make sure their microchip details were checked and brought up to date.

We understand that discovering the cats were already microchipped, and that one of the three was still registered to another person, made the process a little more complicated than you had initially expected. Transferring microchip details correctly is important, particularly when there is an existing keeper recorded, so we’re really pleased that our team was able to talk you through the process and provide the support you needed.

It’s fantastic to hear such lovely feedback about our Identibase Support team. Knowing that they were able to guide you through the transfer process, answer your questions, and make what could have been a confusing situation feel much more straightforward is exactly the kind of service we aim to provide. Our team is always here to help customers work through individual circumstances, and it’s great to know they were able to give you the time and assistance you needed.

Most importantly, having accurate and up-to-date microchip information gives you that added peace of mind that these three cats are now properly recorded with their new family. We know how important this is for helping pets be reunited with their keepers should they ever go missing.

Thank you again for your fantastic feedback, and even more so for giving these three cats a second chance and a loving home. Your kind words mean a great deal to the whole team and really encourage us to continue providing friendly, knowledgeable, and supportive service to pet owners.

We wish you and your three new feline family members many happy, healthy, and safe years together!

Warm regards,

Ben
Identibase

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For 10 timer siden

Thank you for taking the time to leave us such a positive review!

We’re really pleased to hear that we were able to get your problem resolved with just one phone call. We know how frustrating it can be when you need help with something, so being able to speak to a member of our team and have everything sorted quickly and simply is exactly the experience we want for our customers.

It’s also fantastic to hear that you were able to get everything resolved without having to pay anything. Providing helpful support and making sure our customers get the assistance they need is incredibly important to us, and we’re delighted that we could help without any unnecessary cost or complication.

Your feedback means a great deal to the whole team and is a great reminder of the difference that friendly, knowledgeable, and efficient customer service can make.

Thank you again for your lovely comments and for choosing Identibase. If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 10 timer siden

Thank you so much for taking the time to leave such a lovely review!

We’re absolutely delighted to hear that transferring your newly rehomed cat’s details into your name was so easy and straightforward. We understand that welcoming a new pet into your family comes with plenty to organise, so it’s fantastic to know that we were able to make this part of the process simple for you.

It’s wonderful to hear that your call was answered by Izzy and that she was so cheerful and helpful. Providing friendly, knowledgeable, and efficient support is exactly what we aim for, and it sounds like Izzy was able to take care of everything for you quickly and make the whole experience a positive one.

We know how important it is to have your newly rehomed cat’s microchip information correctly registered in your name. It provides that added peace of mind that their details are up to date and that, should they ever go missing, their microchip record can help them be reunited with you.

We’ll be sure to pass your lovely comments on to Izzy. Knowing that her cheerful manner and helpful approach made the process so easy will mean a great deal to her.

Thank you again for your fantastic feedback and for choosing Identibase. We wish you and your newly rehomed cat many happy, healthy, and safe years together as you settle into your life as a new family.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 10 timer siden

Thank you so much for taking the time to leave such lovely feedback!

We’re delighted to hear that the member of our team who assisted you was patient, helpful, and took the time to answer all of your questions. We know that sometimes you simply need someone to listen, understand what you’re asking, and take the time to explain things clearly, so it’s fantastic to know that you received exactly that level of support.

Providing friendly, knowledgeable, and patient customer service is something we take great pride in. Our aim is always to make sure customers feel comfortable asking questions and leave the conversation feeling confident that they have the information they need.

Your kind comments are a wonderful recognition of the advisor who helped you and the wider Customer Care team. We’ll be sure to share your feedback with them, as knowing that their patience and helpful approach made such a positive impression will mean a great deal.

Thank you again for your fantastic feedback and for choosing Identibase. We truly appreciate your support and wish you and your pet many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

28. aug. 2026

Thank you so much for taking the time to share such a personal and heartfelt review with us.

We are truly sorry to hear about the loss of your beautiful girl. Losing a much-loved pet is incredibly painful at any time, but having to make such a difficult decision during the Christmas and New Year period must have made an already heartbreaking experience even harder. Please accept our sincere condolences.

It is completely understandable that informing Identibase was not at the forefront of your mind while you were dealing with such a difficult loss. We’re pleased that when you were able to update us, Jack took the time to respond personally and with the care and compassion you deserved.

We’re particularly touched to hear that Jack’s personal message made a difference to you. Our pets become such an important part of our families, and we know that behind every microchip record is a much-loved animal and their family. That’s why we always want our customers to feel that they are speaking to people who genuinely understand the importance of what they are dealing with.

We’ll be sure to pass your incredibly kind comments on to Jack. Knowing that his thoughtful and personal response brought you some comfort during such a difficult time will mean a great deal to him.

Thank you again for your lovely feedback and for allowing us to be part of your journey with your beautiful girl. We’re so sorry for your loss, and we hope that, in time, the wonderful memories you made together will bring you some comfort.

Warm regards,

Ben
Identibase

Besvarelse fra identi

28. aug. 2026

Thank you so much for taking the time to leave such a lovely review!

We’re delighted to hear that you found our team helpful, friendly, and patient. These are qualities we really value, as we want every customer to feel listened to, supported, and confident that their query is being handled properly.

We understand that questions or issues relating to your pet’s microchip record or account can sometimes be confusing, so taking the time to listen carefully and explain things clearly is an important part of the service we aim to provide. It’s fantastic to know that you felt well supported during your experience with us.

Your kind feedback means a great deal to the whole team and is a wonderful recognition of the effort our advisors put into making every interaction as positive and straightforward as possible.

Thank you again for your fantastic feedback and for choosing Identibase. We truly appreciate your support and wish you and your pet many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

28. aug. 2026

Our standard registration is free, and the basic service provides the core microchip registration needed to keep your pet’s details on the database. However, changes to keeper information, such as a change of name or address, require an update to the existing record and associated administration, which is why a charge can apply. Our additional subscription options are also designed to provide greater flexibility for customers with multiple pets, along with enhanced benefits beyond basic registration.

That said, we’re absolutely delighted that you felt the customer service you received was top notch! It’s fantastic to hear that your call was answered quickly and that our team was able to deal with your enquiry efficiently. We know that being able to speak to a real person without a lengthy wait can make a huge difference, particularly when you simply need some help or clarification.

Providing friendly, knowledgeable, and efficient support is something we take great pride in, so your comments about the speed of our response and the way your enquiry was handled are fantastic recognition for the whole team.

Thank you again for your honest feedback and for choosing Identibase. We really appreciate your support and are pleased that, despite your frustrations with some of our charges and services, you had such a positive experience with our Customer Care team.

We wish you and all your cats many happy, healthy, and safe years together. If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

28. aug. 2026

Thank you so much for taking the time to leave such a lovely review!

We’re absolutely delighted to hear that Lewis was so helpful and informative and was able to answer all of your questions. It’s fantastic to know that he took the time to make sure you had the information you needed and that you found him pleasant and friendly throughout your conversation.

We understand that when you contact us with questions about your pet’s records or account, it’s important to feel confident that you’re speaking with someone who understands your situation and can provide clear and accurate guidance. Our aim is always to make things as straightforward as possible, while ensuring every customer feels listened to and supported.

It’s wonderful to hear that Lewis provided exactly that experience. His friendly approach combined with his knowledge is exactly the type of customer service we want to deliver, and your feedback is fantastic recognition of the effort he puts into helping our customers.

We’ll be sure to pass your kind comments on to Lewis. Knowing that he was able to answer all your questions and make your experience such a positive one will mean a great deal to him.

Thank you again for your fantastic feedback and for choosing Identibase. We truly appreciate your support and wish you and your pet many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

28. aug. 2026

Thank you so much for taking the time to leave such a lovely review!

We’re absolutely delighted to hear that Paige was so friendly, helpful, and positive and was able to get everything sorted for you. It’s fantastic to know that she made such a great impression and helped make your experience with Identibase such a positive one.

We understand that when you need to contact us about a query or issue, you want someone who will listen, understand what you need, and make the process as straightforward as possible. It’s wonderful to hear that Paige did exactly that and was able to resolve everything for you efficiently.

Providing friendly, approachable, and professional customer service is something we take great pride in, and feedback like yours is a fantastic recognition of the care and enthusiasm our team brings to every customer interaction.

We’ll be sure to pass your kind comments on to Paige. Knowing that her positive attitude and willingness to help made such a difference will mean a great deal to her.

Thank you again for your fantastic feedback and for choosing Identibase. We truly appreciate your support and wish you and your pet many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase