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Besvarelse fra identi

For 8 timer siden

Thank you so much for taking the time to leave such an incredibly kind and detailed review!

We’re absolutely delighted to hear how positive your experience was with Matt. It’s fantastic to know that from start to finish he was able to provide the helpful, professional, and reassuring support you needed and make such a difference to your experience with us.

What really stands out from your feedback is the time Matt took to make sure you fully understood everything. Taking the time to explain things clearly, answer questions, and provide reassurance is such an important part of delivering great customer service, particularly when a customer may be looking for a little extra peace of mind. It sounds like Matt did exactly that.

We’re especially pleased to hear that his patience, kindness, and genuine willingness to help stood out to you. These are qualities that we value enormously within our Customer Services team. We want our customers to feel that they are speaking to someone who genuinely cares about helping them, rather than simply trying to get through a query, and your comments are a wonderful reflection of that approach.

We’ll absolutely be sure to pass your fantastic feedback on to Matt. Being told that he is a real credit to Identibase, and that you would have no hesitation in recommending him, is an outstanding compliment. I’m sure he’ll be incredibly proud to know that his patience and personal approach made such a positive impression.

Your comment that customer service like this “makes such a difference” is something the whole team will really appreciate. Providing knowledgeable and efficient support is important, but making sure our customers feel listened to, understood, and reassured is just as important to us.

Thank you again for your wonderful review and for taking the time to recognise Matt personally. Feedback like yours means a great deal to Matt and the wider team and really motivates us to continue delivering the high standard of friendly, professional, and compassionate service that our customers deserve.

Thank you for choosing Identibase, and if you ever need any further assistance or reassurance in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 7 timer siden

Thank you for taking the time to leave your feedback.

We’re sorry to hear that you found the process far too complicated. We always aim to make things as clear, straightforward, and easy as possible for our customers, so we’d really like to understand what happened.

As your review doesn’t provide any further details, we’d appreciate it if you could get in touch and let us know what you were trying to do and which part of the process you found difficult. We’ll be more than happy to look into this for you.

Your feedback is important to us, and this isn’t the experience we want our customers to have.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 8 timer siden

Thank you so much for taking the time to leave such a lovely review!

We’re absolutely delighted to hear that Charlie was able to help you get your cat’s microchip details sorted out, particularly as it sounds like there were some tricky circumstances to work through. We understand that not every microchip query is straightforward, so having someone who is patient, knowledgeable, and willing to take the time to understand the situation can make all the difference.

It’s fantastic to hear that Charlie was able to work through everything with you and get the situation resolved. Making sure your cat’s details are correctly recorded and up to date is incredibly important, so we’re really pleased that we could provide the support you needed and leave you feeling happy with the outcome.

It’s also wonderful to see such lovely recognition for Charlie personally. We’ll be sure to pass your kind comments on to her. Knowing that she was able to make a difficult situation feel more manageable and ultimately get everything sorted will mean a great deal to her.

At Identibase, we know that every pet and every customer’s circumstances can be different. Our aim is always to listen carefully, provide clear guidance, and work with our customers to find the best way forward. Your feedback is a fantastic example of why that personal approach is so important.

Thank you again for your wonderful feedback and for taking the time to say thank you to Charlie. Your kind words mean a great deal to her and the wider team and really encourage us to continue delivering the friendly, supportive, and professional service our customers deserve.

We wish you and your cat many happy, healthy, and safe years together!

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 8 timer siden

Thank you so much for taking the time to leave such a wonderful and detailed review!

We’re delighted to hear that you contacted us to double-check your dog’s microchip registration following the mix-up during the recent vet scan, and that Isobel was able to look into everything thoroughly for you.

We completely understand why you would want to make sure everything was correct, particularly when it concerns something as important as your pet’s microchip information. It’s fantastic to know that Isobel took the time to investigate your record carefully and was able to confirm that your details were fully active and correctly linked, giving you the peace of mind you were looking for.

It’s also lovely to hear that you found Isobel’s support swift, reassuring, and helpful. Sometimes simply having someone take the time to properly check the details and clearly explain what they have found can make all the difference. We always want our customers to feel confident that their pet’s information is correctly recorded and that they can contact us whenever they need some additional reassurance.

We’ll be sure to pass your fantastic feedback on to Isobel. Being thanked personally for her help and knowing that she was able to turn what could have been a worrying situation into a reassuring one will mean a great deal to her.

Keeping microchip records accurate and up to date is incredibly important, and we’re pleased that we could provide that added confidence that your dog’s details are correctly recorded with us. Knowing that your pet’s information is safely and accurately linked to you provides valuable peace of mind should you ever need it.

Thank you again for your fantastic review, your recommendation, and for taking the time to recognise Isobel’s efforts. Your kind words mean a great deal to her and the wider team and really encourage us to continue providing the friendly, knowledgeable, and reassuring service our customers deserve.

We wish you and your dog many happy, healthy, and safe years together!

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 8 timer siden

Thank you so much for taking the time to leave such fantastic feedback!

We’re absolutely delighted to hear that you received first-class service from Jack today. Providing friendly, professional, and genuinely helpful support is something we take great pride in, so it’s wonderful to know that Jack made such a positive impression during your experience with us.

It’s always fantastic to receive feedback that specifically recognises one of our team members. Jack’s commitment to helping our customers and making sure they receive the right support is hugely appreciated, and we’ll be sure to pass your lovely comments on to him. I’m sure he’ll be delighted to know that his service was described as first class.

We want every customer who contacts Identibase to feel listened to, supported, and confident that their query is being handled properly. Feedback like yours is a great reminder of the difference that a friendly and knowledgeable member of our team can make.

Thank you again for your wonderful review and for taking the time to recognise Jack’s efforts. Your kind words mean a great deal to Jack and the wider team and really encourage us to continue delivering the high standard of customer service our customers deserve.

Thank you for choosing Identibase, and if you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 8 timer siden

Thank you so much for taking the time to leave us such lovely feedback!

We’re really pleased to hear that you found our team helpful and that you received the good customer service we always aim to provide. Making sure our customers feel listened to, supported, and confident that their query is being looked after is incredibly important to us.

Whether a customer is getting in touch with a simple question, needs help updating their pet’s details, or requires a little more guidance, our goal is always to make the experience as straightforward and positive as possible. We want every interaction to be friendly, professional, and genuinely helpful.

Your kind comments mean a great deal to the whole team and are a fantastic encouragement to continue maintaining the high standard of customer service that our customers deserve.

Thank you again for your feedback and for choosing Identibase. We really appreciate your support, and if you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 8 timer siden

Thank you so much for taking the time to leave such a positive review!

We’re really pleased to hear that you found our Customer Services team both helpful and professional, and that we were able to resolve all of your enquiries without leaving you with any further questions. Making sure our customers receive clear, accurate, and useful information is something we place great importance on, so it’s fantastic to know that we were able to provide exactly that for you.

We know that when you contact us with a question or concern, you want to feel confident that the person you speak to understands what you need and can provide a clear solution. Our aim is always to listen carefully, explain things in a straightforward way, and make the process as easy and stress-free as possible.

It’s particularly encouraging to hear that everything was resolved during your interaction with us. We take pride in providing efficient support while still giving our customers the time and attention they need, and your feedback is a great reflection of the service our team works hard to deliver every day.

Your kind comments mean a great deal to the whole team and are a wonderful encouragement to continue providing friendly, knowledgeable, and professional customer service to every pet owner who contacts us.

Thank you again for your fantastic feedback and for choosing Identibase. We really appreciate your support, and if you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 8 timer siden

Thank you so much for taking the time to leave such a fantastic review!

We’re absolutely delighted to hear that Charlie was able to make transferring your dog’s details such a straightforward and positive experience. We understand that transferring a pet into your name is an important process, so having someone who can guide you through it clearly and make sure you understand each step is exactly the kind of support we want to provide.

It’s wonderful to hear that Charlie was so helpful and cheerful during your conversation. A friendly and approachable manner can make such a difference, particularly when you’re dealing with something important to you and your pet. We’re especially pleased that she took the time to explain everything in full, ensuring you felt informed and confident about what was happening.

We’ll be sure to pass your lovely comments on to Charlie. Knowing that her helpfulness, enthusiasm, and clear explanations made such a positive impression will mean a great deal to her. Recognition like this is a fantastic way to celebrate the hard work and care our Customer Services team puts into helping pet owners every day.

We’re also thrilled to hear that you would recommend Identipet so highly. Providing friendly, knowledgeable, and professional support is something we take great pride in, and your feedback is a wonderful endorsement of the service our team strives to deliver.

Most importantly, we’re pleased that your dog’s details are now being transferred into your name, giving you that added peace of mind that their microchip record is correctly associated with you.

Thank you again for your wonderful feedback, your recommendation, and for choosing Identipet. We really appreciate your support and wish you and your dog many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 7 timer siden

Thank you for taking the time to leave your feedback.

We’re sorry to hear that your experience with Identibase has left you feeling disappointed. This is certainly not the level of service we demand from ourselves for our customers, and we would genuinely like the opportunity to understand what happened.

We place a great deal of importance on providing a friendly, professional, helpful, and supportive experience every time a customer contacts us. When we receive feedback suggesting that we have fallen short of that standard, we take it seriously and want to make sure we properly understand the circumstances rather than simply accepting that a customer has had a poor experience.

As your review doesn’t provide any further details, we would really appreciate it if you could contact us with some additional information about what happened. This could include what you were contacting us about, when you contacted us, and any details you feel are relevant. This will allow us to look into the interaction and understand where things went wrong.

We’re proud of the service our teams work hard to provide, but we also recognise that we need to listen when a customer tells us that their experience has not met the standard we expect. Your feedback gives us the opportunity to investigate, learn from what happened, and make sure we continue to improve.

Most importantly, we want our customers to feel listened to, respected, and confident that they are receiving the right support. We would therefore really welcome the opportunity to look into your experience and see what we can do to assist.

Thank you again for bringing this to our attention. We hope you’ll get in touch and give us the opportunity to investigate this properly.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 8 timer siden

Thank you so much for taking the time to leave such a fantastic review!

We’re absolutely delighted to hear how impressed you were with the service you received from Jack while dealing with your Transfer of Keepership. We know that transferring a pet’s details can sometimes involve a few more steps than a straightforward change of information, so having someone knowledgeable and supportive to guide you through the process can make a real difference.

It’s wonderful to hear that Jack was so knowledgeable, friendly, and polite throughout your interaction. Those are exactly the qualities we want our customers to experience whenever they contact us, and it sounds like Jack did a brilliant job of making sure you felt supported and confident throughout the process.

We’ll be sure to pass your lovely comments on to Jack. Being told that he made the whole experience fantastic is a wonderful compliment, and I’m sure he’ll be absolutely delighted to know how much his approach was appreciated. Feedback like this is a fantastic way of recognising the people behind our customer service and the care they put into helping customers every day.

We’re also thrilled to hear that you would recommend Identibase so highly and that you felt you received great service and outstanding value. We work hard to provide a service that is not only efficient and professional, but also genuinely helpful and reassuring, so it’s fantastic to know that this came across so strongly during your experience.

Your feedback means a great deal to Jack and the wider team and is a real encouragement to continue delivering the high standard of service that our customers deserve.

Thank you again for your wonderful review, your recommendation, and for choosing Identibase. We really appreciate your support and wish you and your pet many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 9 timer siden

Thank you for taking the time to leave us your feedback.

We’re pleased to hear that your experience with Identibase was a positive one and that you found our team polite and courteous. Providing a friendly and respectful service is something that we consider really important, and we always want our customers to feel comfortable and well looked after whenever they contact us.

Whether someone is getting in touch with a quick question, needs help with their pet’s microchip details, or requires support with something more involved, our aim is always to make the experience as straightforward and pleasant as possible.

Your feedback is appreciated by the whole team and is a lovely reminder of the importance of treating every customer with patience, kindness, and professionalism.

Thank you again for choosing Identibase and for taking the time to share your experience. If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 9 timer siden

Thank you so much for taking the time to leave such fantastic feedback!

We’re delighted to hear that Corby was brilliant in helping you with what sounds like a particularly complex situation. We appreciate that some queries can be more involved than others, and in those circumstances it’s so important to have someone who is willing to take the time to understand what is happening, work through the details, and find the right way forward.

It’s fantastic to know that Corby was able to handle your situation so effectively and get things resolved for you. Providing knowledgeable, patient, and professional support is something we take great pride in, and feedback like yours shows just how valuable that approach can be when a customer needs a little extra help.

We’ll be sure to pass your kind comments on to Corby. Being described as “brilliant” and “very effective” is a wonderful recognition of the effort they put into supporting you, and I’m sure they’ll be really pleased to know that their help made such a positive difference.

At Identibase, we never want our customers to feel that a complicated query is too much trouble. Our team is here to listen, provide guidance, and work through individual circumstances to make the experience as straightforward and reassuring as possible.

Thank you again for your lovely review and for recognising Corby’s efforts. Your feedback means a great deal to Corby and the wider team and really encourages us to continue delivering the high standard of friendly, helpful, and professional service that our customers deserve.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 8 timer siden

Thank you for taking the time to leave your feedback.

We have looked into the circumstances described in your review, and unfortunately, the information provided is not accurate based on the records available to us.

The pet referred to in your review is not registered on the Identibase database. As a result, we have no access to a record for this pet and therefore no ability to see when or where its microchip may have been scanned. We would therefore be unable to provide, withhold, or otherwise act upon information relating to a scan that has taken place outside of our database.

We appreciate that situations involving missing pets can be extremely worrying and emotional, and we completely understand why owners want clear information about what may have happened. However, it is important that any information shared publicly is accurate, particularly when it relates to a missing animal and the efforts being made to reunite them with their family.

Animal welfare is at the heart of everything we do at Identibase. Our teams work incredibly hard to support missing pets and their owners, respond to reports, issue alerts where appropriate, and do everything within our role to help reunite animals with their keepers. We take that responsibility extremely seriously.

We would be very happy to look into any specific concerns if you believe the pet should have been registered with Identibase or if you have information that suggests we hold a record for the microchip in question. However, based on the information currently available to us, this pet is not registered on our database and we have no access to any scanning information relating to it.

We hope this helps to clarify the position and, most importantly, we sincerely hope the pet is safely reunited with its family.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 8 timer siden

Thank you for taking the time to share your experience with us.

We’re sorry to hear that you found your initial attempt to contact us frustrating. We completely appreciate that when you have a question, you want to be able to explain the situation clearly and get the right help without unnecessary difficulty.

We are, however, a little concerned by your reference to being answered by a “bot”. We don’t use bots to handle our telephone calls, so we would really like to understand what happened and investigate this further. It’s possible there may have been some confusion around the system or the route your contact took, but we certainly don’t want to dismiss your experience without looking into it properly.

We’re pleased to hear that once you were connected with a member of our team, they were immediately helpful and were able to answer your question. Providing customers with the opportunity to speak to a knowledgeable member of our team is something we value greatly, and it’s good to know that your query was ultimately resolved.

If you could please contact us with a little more information about when you initially tried to get in touch, including the telephone number you called and approximately when this happened, we would be very happy to look into this for you. This will allow us to establish exactly what you encountered and make sure there wasn’t an issue with our telephone system or call routing.

Thank you again for bringing this to our attention and for recognising the helpfulness of the member of our team who assisted you. We’re glad we were able to resolve your query, but we’d also appreciate the opportunity to understand what happened during your initial contact.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 9 timer siden

Thank you for taking the time to share your lovely feedback!

We’re really pleased to hear that the efficiency and helpfulness of our team gave you the reassurance you needed that your pets were correctly registered. We completely understand how important it is to have confidence that your pets’ microchip records are accurate and that your details are safely recorded.

It’s fantastic to know that the young lady you spoke with was able to deal with your query efficiently and put your mind at ease. Sometimes having the opportunity to speak to someone directly and have everything checked can make all the difference, particularly when it concerns something as important as your pets.

Providing friendly, knowledgeable, and efficient support is something we take great pride in. Our aim is always to make things as straightforward as possible while ensuring our customers feel listened to and confident that they have received the right help.

Your kind feedback will be greatly appreciated by the team, and we’ll certainly make sure the advisor’s efforts are recognised. Knowing that her efficiency helped reassure you that your pets were registered is a wonderful compliment and a great reflection of the service we want to provide.

Thank you again for your fantastic feedback and for choosing Identibase. We wish you and your pets many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 9 timer siden

Thank you so much for taking the time to leave such a lovely review!

We’re really pleased to hear that your refund was processed quickly and that you found our service helpful throughout. We understand that when a refund is needed, customers want the process to be as straightforward and hassle-free as possible, so it’s fantastic to know that we were able to deal with this promptly for you.

It’s especially great to hear your positive feedback about Jacob. Being quick to respond to emails and keeping things moving efficiently can make such a difference to the customer experience, and it sounds like Jacob did a brilliant job of making sure your query was dealt with without unnecessary delays.

We’ll be sure to pass your kind comments on to Jacob. I’m sure he’ll be delighted to know that his prompt communication and helpful approach were appreciated and contributed to such a positive experience.

Providing responsive, friendly, and efficient customer service is something we take great pride in. Whether a customer contacts us by phone, email, or through one of our other support channels, we always want them to feel that their query is being listened to and dealt with properly.

Your feedback means a great deal to Jacob and the wider team, and it’s fantastic to know that you were very happy with the service you received.

Thank you again for your wonderful feedback and for taking the time to recognise Jacob’s efforts. If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase

Besvarelse fra identi

For 9 timer siden

Thank you so much for taking the time to leave such a lovely review!

We’re really pleased to hear that Chloe was able to help you update your details and make the process straightforward for you. Keeping your pet’s microchip information accurate and up to date is so important, so it’s fantastic to know that you were able to speak with someone who could take care of everything and give you the support you needed.

It’s wonderful to hear that Chloe was so helpful during your experience. Providing friendly, knowledgeable, and efficient support is something we take great pride in, and it sounds like Chloe did exactly that. We always want our customers to feel confident that their query is being looked after and that any changes to their pet’s record have been completed correctly.

We’ll be sure to pass your kind comments on to Chloe. A simple “thank you” from a customer can mean a great deal to our team, and I’m sure Chloe will be delighted to know that her help made such a positive difference to your experience.

Feedback like yours is also hugely appreciated by the wider Identibase team. It encourages us to continue providing the personal, approachable, and professional service that our customers deserve, particularly when they need help with something important to them and their pets.

Thank you again for your fantastic feedback and for choosing Identibase. We really appreciate your support and wish you and your pets many happy, healthy, and safe years together.

If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.

Warm regards,

Ben
Identibase