I've used many of their products for years now and the quality cannot be beat for the price. Comparable to much more expensive brands. Customer service is extremely professional and helpful, prompt... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First lighted bubbler had a seal issue out of the box. I contacted customer service at Hygger US directly and provided proof of purchase, description, photos and video of the issue. They promptly mail... Se mere
I ordered the Hygger HG267 Aquarium Water Pump with battery backup. After installation it worked for two days and then stopped. Apparently the device was not charging. I contacted Hygger Customer S... Se mere
I wish I would have ordered from Amazon. Ordering directly from them takes forever. They "processed" for 5 days after purchase and it's going to be another 6 days for delivery. I thought a week lead t... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The brand Hygger was registered on Jul 10th, 2018. And ever since then, we have been dedicated to making aquarium products. We are the top seller of aquarium products on Amazon and we also sell our products worldwide. Our products were endorsed by many big names in the industry and liked by hundreds and thousands of fish hobbyists.
Kontaktoplysninger
Washington, USA
- service@hygger-online.com
- hygger-online.com
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 4 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service and light
Great customer service. They responded so fast to an issue I had with my light. The light is great and my aqua pets are thriving.
Easy to do business with honor there Hygger ac/dc pump…
Easy to do business with honor there warranty good company bought 3 of there products only had trouble with 1 that took care of it right away
Brilliant Color & Total Reliability
Brilliant Color & Total Reliability – The Ultimate Setup Light
If you want high-end performance, hygger lights are the total home run. I love these lights so much that I actually have them running on all 18 of my tanks. When you are managing that many setups, you need lighting that is reliable, consistent, and highly effective—and hygger delivers on every front.
The full-spectrum brightness is incredible. My plants thrive, and the RGB balance makes the natural colors of the fish absolutely pop without looking washed out.
The Bottom Line -hygger has completely filled the gap for hobbyists who need advanced features like a true 24/7 natural cycle and robust dependability. They are durable, powerful, and an absolute staple for serious setups. Highly recommended!
I'm absolutely blown away
I'm absolutely blown away, I purchased two planted tank lights, and my fish and plants have never looked this good. I've tried all of the big brands and this one puts them all to shame. The customer service was also excellent.
Took a chance and bought the hygger hg…
Took a chance and bought the hygger hg 112 put in my aquarium was very impressed. Can't beat the price either. I liked the wave makers so much I bought 2 more for my other salt water tanks .this company really knows what thier doing ,I'm gettn ready to set up another tank it will definitely be filled with Hygger products very satisfied with the performance an the reliability of these wavemakers I would highly recommend.
A Hygger pump I had recently purchased…
A Hygger pump I had recently purchased on Amazon, stop working. Hygger provided the information to test the pump, including a video in which we used to determine that the pump was indeed defective.
As a result Tammy, my customer service representative, answered all the questions I had, then collected my information and sent a replacement pump to me. All my communications where via emails, which were promptly answered. The email let me know that the pump was shipping from China, so it took a few weeks for me to receive it, but once it arrived, it worked perfectly. Thanks to the Hygger team for exceptional customer service!
Here is a tip, if you purchase a pump via a third party on Amazon and the window has closed for a return, don't message them for a solution. They were not that helpful. But they did tell me to contact Hygger support team and that's where the professionalism and support came from Tammy to find a solution to my problem.
Great customer services
After a year of my Hygger air pump working fine, suddenly it stopped working. After stripping it down the diaphragms had gone. Managed to come tact customer support and they gave me a new set for free and I managed to buy a few extra set for next to nothing as well. After a bit of waiting they’ve arrived and work great. All the way through I was updated and had a great experience, Thank you Tammy.
I have been a hygger product fan, but now....
I have been a hygger product fan. All my stuff for my 6 aquariums are from hygger. From bar lights and risers, UV lights, heaters and even gravel cleaners foe my 75 and 55G. I used 60ml syringe to clean my shrimp tanks until I saw this hygger aquarium water changer kit for smaller tanks. I was so excited using it the first time. At least I can removed left-over food in my 5G shrimp and nano fish tanks. Unfortunately, the second day, it stopped suctioning, no matter how hard I squeeze it the debris wouldn't even move. Tried cleaning the bulb and the filter but to no avail. It is frustrating. I guess I have to go back to my DIY syringe with attached acrylic tubing. What a failure on your new product, hygger!
Amazing customer service
Everyone I came in contact with was incredibly kind, attentive, and supportive. They genuinely wanted to make sure I got the help I needed while also resolving the issue I was having. That level of customer service is such a breath of fresh air compared to most support teams today.
I have purchased many products from this company, and they have consistently been trustworthy, efficient, and more effective than other brands I’ve tried. It’s rare to find a company that stands behind both its products and its customers the way they do.
Happy HYGGER costumer here
I am very happy with all products I got from Hygger and costumers service it's always helpful when you need them
Hygger (Tammy) has superior and caring…
Hygger (Tammy) has superior and caring customer service. I recommend Hygger products and service highly!
5 STARS——shows for 4.5 —-it should be a solid 5 stars!!!!
This company sells a great product at a…
This company sells a great product at a very affordable price with, often, free shipping.
Great light and great support
I brought a Hygger aquarium Light HG135 July 2025. The light is very impressive as it cycles through sunrise, daylight, sunset and night. The controller failed in May 2026 and the customer support suggested a couple of things to try. These did not work and within a couple of days I had replacement.
With it's built in timer it is a case of plug in and forget.
I encountered some moisture inside
I encountered some moisture inside, I sent her a message Customer Service They responded immediately, I sent a message with the necessary information, and the next day they prepared my order for a replacement.Excellent cooperation, thank you very much.
This company is a pleasure to work…
This company is a pleasure to work with. Great customer service!
Hygger came thru for me in service and…just wow
Hygger came thru for me in service and professionalism, support and attention to detail!! I was impressed by Ginger and the Hygger team with how supportive and actively following the whole transaction to make sure that I got the parts I needed! I would highly recommend them to anyone needing help with their aquarium needs they are truly #1 plus a zillion stars👍😊
Excellent customer support
I have been using many of their different products for years and have been very satisfied. Any issues I have had were taken care of immediately. Their customer support is excellent. This last time I needed them Emma was great. My problem was handled and resolved within a few days which included replacing a product.
Great products and excellent customer service!
I don’t know why anyone would give this company less than a five star rating. Their customer service is stellar the products work well. I’ve had nothing but a great experience. I especially love the powered vacuum. I used it on my frog tank and I was completely blown away at how much stuff came out, worked exactly as mentioned everything was neatly packaged, and of very good quality. Just want to thank you guys again for all the great products and services.
Defective light made right😉
Had a defective light the immediately sent replacement! I have alot of those lights and love them! They made it right and showed concern over the defect (as it overheated) it showed they cared and wanted to make it right! What i expect from one of the biggest aquarists companies!
Great company with aggressive pricing…
Great company with aggressive pricing and quality products! They also stand behind their product if there’s an issue.
Recommend.
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