Hygger Aquarium Anmeldelser 

Hab mir einen elektrischen Mulmsauger gekauft und beim ersten Mal benutzen schaffte ich es mit dem Zubehör, dass Kies in die Pumpe kam, worauf der Sauger nicht mehr funktionierte. Wandte mich an den Kundendienst, die mir schnell, nett und verständlich mit Bildern weiterhelfen konnten. So hatte ich das Problem selber beheben können. Funktioniert wieder einwandfrei.

Support took me through every step and we got my light working exactly as I wanted it.

Buenos productos y excelente trato al cliente; con un problema que tuve con un termostato, me atendieron enseguida y, al no poder solventarse la avería, me enviaron un dispositivo nuevo. El cual me llegó en una semana.

Good customer service and the item was as expected, I recommend this product.

As someone who is fairly new to the aquarium hobby, I've been extremely impressed with Hygger. Not only have their products been excellent, but their customer service has been outstanding.

I recently had a situation where one of the lights I purchased wasn't the right fit for my setup. Their team responded quickly, communicated clearly, and treated me with kindness and professionalism throughout the entire process. The level of support they provided made a lasting impression, and because of that positive experience, I went on to purchase four more Hygger lights the following week, two more shortly after, and I'm already planning another purchase.

In a hobby where good equipment and good support both matter, Hygger has delivered on both. Their customer service earned my trust, and their products have earned my loyalty. I highly recommend them to anyone looking for quality aquarium equipment backed by a company that genuinely cares about its customers.

Guppies being guppies led to an algae bloom that overwhelmed my tank and prompted a rebuild. One Hygger led to another, each product not only well designed but effective and efficient. Two separate incidents, an accounting issue and a delivery issue allowed me to interact with Hygger Customer Service. Prompt contact and immediate resolution was wrapped in a very pleasant dialogue. I think I have a crush on Emma! Yes, it’s a cozy, comfy feeling for me AND my finny friends. Thanks! Tom Hansen

I probably wouldn't reccomend buying this product. I bought a 25W and 50W Heater. The heater has been going up and down with the temperature. I set it to 77F hits the number then goes all the way back to 81F

Hygger Aquarium has quality products at very reasonable prices. Additionally, their customer service is fantastic and they resolved my order issue in a friendly, professional and timely manner. I highly recommend this company and will definitely use them again for my aquarium needs!

I purchased an aquarium light from hygger directly. First they sent me a wrong tracking! Then they corrected that and sent a new one with Fedex. It has been 10 days since I ordered and the Fedex link still not updated! I still haven't received my light!! Never buy from them again!

Gentilezza e disponibilità, pronti a risolvere il problema.-

Purchased hygger AC Ultra Quiet Air Pump 11w and let's strat off by saying the shipping was extremely fast not the mention the ordering process was also fast and easy. The air pump is the best on the market and when I say you DONT HEAR ANY NOISE AT ALL! My fish room is so quiet which transforms the whole experience when walking into the room. I'm fairly new to the fish breeding/Hobby however I stand behind this brand 100%! Would even be interested in trying some Sponge Filters as I breed Alien Betta Fish and always looking for the next best Filtration for my setups . 😀

I would like to share my sincere appreciation for the fantastic support I received from the Hygger Customer Service team, especially from Emma.
When I experienced an issue with my air pump, the support team responded to my inquiries quickly and professionally. Even though this was an international support process from overseas to Japan, the communication was remarkably smooth, prompt, and incredibly helpful. They guided me through the troubleshooting steps and provided a replacement unit without any hassle.
I am very impressed with their dedication to customer satisfaction. It is rare to receive such high-quality service, and I am truly grateful for their help. Thank you, Emma, and the entire Hygger team, for your outstanding support!

Prodotto performante e bello esteticamente e ditta affidabile. Ho comprato un riscaldatore per acquario; dopo diversi mesi ho avuto un problema e, dopo aver fatto delle verifiche suggerite dal centro assistenza, me lo hanno sostituito in un lampo. Perfetti!

The company helped trouble shoot the problem I was having with my aquarium heater. Once we went through all the steps to resolved the problem and still didn't work they shipped out new one

I had a light suddenly stopped working after just 6 months of purchase. The customer support team was very quick to answer and very helpful. They sent me a replacement in a timely fashion, i didn't even have to pay for the shipping. What a great company!

There was a mistake with my order, which is unusual as I have ordered from them many times, and it was corrected very efficiently. The customer service representative I was in contact with was extremely helpful and apologetic. The whole process from contacting customer service the first time to then receiving my order took about a week! Overall, it is a great business that I will continue to support moving forward.

I had a wave maker motor go out after about 6 months. They sent me a replacement unit immediately and even though I botched some of the process, the communication and follow through from Hygger was nothing short of the best!

Excellent products with great pricing. Super customer service.

The after sales service I got from Hygger was absolutely amazing. I had one of there heaters go wrong it was only one year old. Sent them a picture and it was all sorted so quickly and I recon new replacement within a week. Amazing and thank you so much to Ginger for sorting it out. Thank you.