Blackwater Aquatics Anmeldelser 288

great seller and customer Services and package of item

I ordered two groups of fish: a pair of Betta antuta which I am more than happy with, and a set of 10 pygmy corydoras, which were very disappointing. Two of the corydoras appeared to have swim bladder issues upon arrival, but all were alive. I lost most of them within the next couple days though. Since BWA advertises selling quarantined fish, I would expect to receive healthy specimens. I assume I just got incredibly unlucky, but I will not be buying schooling fish from BW again.

The other issue I had was a lack of communication. My order was delayed for a week without explanation until I reached out. While I received a reply fast enough, I would prefer an explanation be given without my having to ask, as that is what most other sellers I deal with do. The shipping itself was fine, came same day it was shipped and packaging was good enough.

Bettas were low quality. Not active. Would not purchase again. Slow shipping.

Very quick shipping. Great communication. Fish were packaged well and arrived healthy and alive. My Betta Persephone pair were easy to acclimate to my tank and have been quite content and active.

Great customer service, healthy fish.

I ordered a pair of Grey Mahachai, and a female Green Mahachai.

Took them a week to respond and says they don’t have any Grey Mahachai and asked me for replacement. I chose Blue Mahachai.

They sent me only the Male Blue Mahachai instead of the pair I ordered and a Green female.

Contacted customer support on both occasions, through the email they asked for the replacement choice and the official customer service email. I got no reply and essentially cheated out of a fish.

Will not buy from them ever again and I’d advice others no to as well. It’s a normal business until something wrong happens and they’ll ignore you.

My fish were mailed out as promised and the support people at blackwater aquatics have been very helpful in answering all my questions. Since I received the fish. I would 100% recommend them. Tanya Williams

Good communication overall, good quality fish it seems. Shipping prices are higher than many competitors

This company really truly care about there fish,and know what they are doing, I am proud to say I will only be buying my gourami and other Blackwater fish from them,this kinda care is hard to come by now a day's, they communicated with me when they new weather was bad,which I really loved,can't wait to purchase again, give them a try,you won't be disappointed

As always great experience with these folks. Great fish expert packing quickly shipped.

I had a great experience buying my betta antuta from this seller. The process was smooth and the fish I received are in perfect condition. The bettas are of great quality and a good size. I hope they start breading soon. The shipping package was great too. Fish were very well protected in transit. I will buy again and recommend.

Fish arrived very lively, looking great. They ate right away. So happy with the whole experience.

Awesome fish!! Great communication! Extremely well packed! Great price,highly recommend!!!

Satisfied quality

Beautiful fish!! All were shipped with care. Will do online business with them again

I’ve purchased from Blackwater Aquatics multiple times and can’t recommend them enough if you are looking for high quality fish

Ups dropped the ball but fish came in healthy. Will be ordering again!!

Great guys, great business. I have been buying great fish from them for years never a problem great service

I ordered 6 betta coccina persephone and all six arrived healthy, however it was a full 3 weeks before they shipped. The 3 week wait wouldn't have been an issue had there been a disclaimer on the website or puchase email stating the fish were in quarantine. My second issue is despite it being winter the fish were shipped without a heat pack. They were foam insulated and brought in as soon as they arrived, but despite that when I opened up their box they were really cold. I will order from bwa again but probably not in winter