Hydeandrowe Anmeldelser 

This is my genuine experience. The property I was meant to stay at had no heating or hot water and I was told this on the day of check in. They offered a different property but that was dirty, no internet, you couldn't plug in the TV as it didn't reach the plug and there was an extension cable with a note saying "Do not use for your own safety". It also smelled of smoke from whichever neighbour was smoking in their flat. We had to turn down this accommodation as it was not up to the standards.

Before checking in I had to send over a £300 damage deposit via bank transfer and even though I never stayed in the property they were being very difficult about sending me back my £300. Their excuse for not sending the damage deposit was the submit button to bank transfer it back wasn't working. It has taken 4 weeks to get this back and it was booking.com who had to send it and invoice them later.

I would not recommend them to anyone. They will take your money, don't bother using them.

Hard working agents who definitely deserve their awards.

I booked a valuation. The day before the owner rang to ask me to reschedule when the appointment had been booked a week before. The visit went well. A week later I was still waiting for the valuation. It never came. I rang twice. I emailed and texted but had zero response. Don’t use this firm - they are unprofessional and will let you down

Stay away. Rogue estate agents who promise to provide a service by taking your property and paying you monthly for a fixed term. Then once the term is over do not return the property in a good state. They do not pay on time and are very poor with customer service. They have the highest turnover of staff I have ever encountered. DO NOT USE THEM FOR YOUR OWN SANITY

These properties are all around the Croydon area. I've stayed in a few of them for work and they are always conveniently located. The properties are clean and the comms with Michelle is great. Would reccomend.

I have been contacted by Hydeandrowe to provide end of tenancy service on short notice on Sunday afternoon. We had agreed on the price and we have done what was requested. Our problem started when we wanted to get paid for the service, suddenly there was multiple departments we supposed to send the invoice then they question the amount(which they agree to pay) eventually they become dodging calls and emails saying the person who is responsible is off or out of office. It has been over six months we are waiting for payment. When I managed to speak to person who hired us, she said she's left as it was a constant practice, they don't pay their contractors and use new people all the time. Please avoid them as they are dishonest and will try scam you.

HORRIBLE!!!
Avoid this company,very unresponsible people from the managers to the staff.
They don't care about you property , there's no maintenance just just see you as a money tree, also they have a very bad reputation in local council, too many complaints from tenant and land Lords.

I am very happy with the service that this company provides, the customer service is excellent and the staff are very helpful, friendly and very kind.

I would highly commend this agency for finding me high standard accommodation for my disabled mother at the last hour. I needed ground floor accommodation and they presented me with to great options in Croydon.. Excellent clean and modern accommodation. I would highly recommend to others

Excellent accommodation, great communication between myself and host. Would highly recommend

Excellent company, great customer service.
Staff are helpful, efficient and courteous.
I would highly recommend Hyde and Rowe.

I use the Serviced Accomodation department to rent my property out on a short let basis. The staff go above and beyond to help and ensure that I am satisfied with everything. I cannot fault the customer service received. I hope to use Hyde and Rowe as my letting agent for many years to come.

Well what can I say the Team at Hyde and Rowe have been truly amazing not only selling my house in South Croydon but also finding me a gorgeous apartment for our downsize. Michelle runs a very professional team and is always been available and so helpful, me and my wife can’t thank you enough.
If you are looking to sell or buy in the local area I would highly recommend you speak with Malcolm and the team.

Excellent service, the staff are reliable, friendly and prompt.

I am so expressed with the service that I would rate them as 5 star.

My friend recommended Hyde and Rowe as she uses them to rent out and manage her property. I have now successfully rented my flat through them and have been thoroughly impressed with how they have dealt with the whole procedure. I will definitely recommend them in the future.

INFORMED AT ALL TIMES
I have extremely positive feedback to give to Hyde and Rowe Estate Agents. I viewed my prospective flat twice, both times convenient to myself, and was picked up from the train station by Michelle and taken to the House as I am not from the area. The office team picked up any queries I had during the purchase, immediately, and got back to me very quickly with the response. She kept me informed at all times.

My experience with the company has been exemplary. I have sold properties through Hyde & Road and also hold my portfolio of 10 with them on rent. Management isn’t an issue as the team are fair and efficient. Highly recommend

Had a great experience. Great platform!

Their Serviced Accommodation department works a treat.. the returns are insane.. so far I have recommended them to 5 other landlords..

If you are a landlord or tenant whatever you do, don’t give them your property. My experience
- deducted money for quarterly checks - they don’t do this.
- They reduce rent paid to landlords without consultation. They tell you after the fact.
- do not respond to calls from tenants landlords
- will miss monthly payments and good luck getting this
- if your contract says company let, that’s a lie. They rent out to local authorities.
- I had to force them to hand back my property after reducing guaranteed rent paid to me as a landlord claiming COVID has impacted rent paid to them. That was a deplorable lie. Councils did not reduce rent paid to them in fact LHA rates increased during that period.
- once they hand your property back, they ignore comms for payment of money owed.
- Items missing or damaged when the tenant moved out, Hyde won’t respond. So they are charging for inventory without honouring it. Another of their many dishonest ways to part you with your money.
- they come up with lots of ways to part landlords from their money above are just a few.
Whether tenant or landlord or local authorities - don’t do it.
- Just Dont ..unless you are a masochist.
- FAO local authorities - landlords will bombard you when they are unable to get a response or their due rent from Hyde. This is all the time.
- I had to contact Lambeth to get Hyde to hand over my property.
- Also complained to the council about their use of a company like this.
PS - if you are a landlord experiencing problems with Hyde and Rowe, my advice is to ask your tenant which council placed them and contact their housing department, Email a team manager in the temporary housing department or similar, Make sure you email named individuals. Don't let them fob you off by saying is not their dispute. The council have a duty of care to the tenants so they should address any issues that negatively impact their tenant. Also email complaints to Chief Executive, The Mayor, Leader of the council, etc. Write a review and like reviews that you agree with.
Hyde is getting random people to leave fake reviews, denying that the people who write true reviews are clients of theirs and forcing their staff to like and write positive reviews.
They will keep acting in this unscrupulous manner until they are stopped.
UPDATE: I made a complaint to TPOS the ombudsman and it was upheld. H&R has been ordered to pay money owed from deducting rent AND compensation for the appaling way they behaved. This judgment should be on TPOS site soon!