Looked everywhere without success for a replacement part for my Shark vacuum cleaner. Most offered on eBay just looked too battered and bruised for serious consideration. Then I found Huva. The item... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I ordered a part for my shark vacuum cleaner on 19th April , the website said it was in stock, it’s now the 30th and my huva account says “processing “ also had a notification from Evri saying we’r... Se mere
Great service and a fantastic experience overall. I honestly thought I’d have to buy a whole new Shark vacuum, but this replacement part saved me a lot of money. It arrived quickly, was well packaged,... Se mere
Virksomheden har svaret
Don’t ever buy from this company. Purchased a Dyson V7 with 1 year warranty Feb26 via eBay. Stopped working 2 months later. Ignored all contact via eBay claiming their account was closed, eBay dispute... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Huva Limited is a UK specialist in professionally refurbished vacuums and parts. We restore popular Shark, Dyson and Numatic (Henry) models to a high standard—delivering big savings versus new without compromising performance.
Kontaktoplysninger
89 Jacobs Well Lane, WF1 3PB, Wakefield, Storbritannien
- 01924666151
- Sales@huva.uk
- huva.uk
3,5
Middel
159 anmeldelser
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Unfortunately I have seen the reviews…
Unfortunately I have seen the reviews after my order. So far the same experience as other people. Two weeks since my order and it has not been received. No response to emails and not answering the phone. Very disappointing!!!
5. maj 2026
Uopfordret anmeldelse
Abysmal Company and Service
Appalling service. Ordered a rose gold shark wand and they sent me a battered black wand that was the wrong size. I fully understand mistakes happen so I emailed them to rectify it. Absolutely no reply whatsoever. I’ve emailed them again since and still no reply. Basically they are ignoring me. I want my money back!
DO NOT USE THIS COMPANY!!!!!!
27. april 2026
I ordered a part for my shark vacuum…
I ordered a part for my shark vacuum cleaner on 19th April , the website said it was in stock, it’s now the 30th and my huva account says “processing “ also had a notification from Evri saying we’re expecting your parcel!!
I spent 50 minutes listening to awful music on the phone waiting for them to answer, eventually I gave up!
Also emailed them asking them to let me know what they were doing, nothing back😡
Poor customer service
30. april 2026
Uopfordret anmeldelse
Item not received
Places an order on the 14th April, I still haven’t received my item. No conformation email. No reply to emails. Never answer the phone. Can’t even get in touch for a refund! Poor
14. april 2026
Uopfordret anmeldelse
Lack of communication, poor service
Lack of communication. Delivery was certainly not next day. Took over 2 weeks to arrive and half the order is missing. Have emailed Huva several times and no reply.
27. april 2026
Uopfordret anmeldelse
Bad experience
The replacement head arrived and had not been “refurbished” as stated. He stank and was filthy. Tried to contact HUVA with no response
14. april 2026
Never ever buy from this company
Don’t ever buy from this company. Purchased a Dyson V7 with 1 year warranty Feb26 via eBay. Stopped working 2 months later. Ignored all contact via eBay claiming their account was closed, eBay dispute this. Ignoring all efforts to contact them directly to return for a refund. Will be taking this though the small claims court to get money back and informing trading standards
24. april 2026
Uopfordret anmeldelse
Still not delivered at all…
Still not delivered 21 days after placing order.
Told by Evri on 14 April it was on its way. Not good service by Evri which continues to tell me that goods are in transit to me - hopeless.
Despite first giving helpful response that they were chasing Evri, the supplier Huva has now gone completely quiet when asked for substitute or reimbursement.
If Trustpilot would allow me to award no stars I would do so as I am completely disappointed by my experience 3 weeks on.
14. april 2026
Besvarelse fra Huva
Hi there,
We’re sorry to hear about the delay with your delivery and understand your frustration.
From our side, the parcel has been dispatched and is currently with Evri. As they have advised that it is on its way, this delay is unfortunately with the courier network rather than ourselves.
That said, we appreciate this isn’t the experience you expected, and we are actively chasing this with the courier to get it delivered as soon as possible.
We apologise for the inconvenience caused and appreciate your patience.
we ordered a Henry Dual Speed 1200W…
we ordered a Henry Dual Speed 1200W HVR200A Vacuum Cleaner Red on the 9/3 for next day delivery, after lots of correspondence we were repeatedly told 'it will be shipped tomorrow' so after a month we pulled the plug and filed a charge back, this obviously spurred some action their site and suddenly a parcel arrived at the door saturday(18/04) however it is the incorrect hoover(HVR160-11) with no attachments or hose that has arrived! we will be seeking a refund and return at their expensive/inconvenience.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Huva
Hi there,
We’re sorry to hear about your experience and understand your frustration.
After reviewing your order, the initial delay was due to the original parcel being stuck in transit with the courier, which was unfortunately outside of our control. We appreciate that the communication around this could have been clearer, and we apologise for any confusion caused.
Following this, a replacement was dispatched; however, we acknowledge that the item received was not as expected, and we’re sorry for this.
We can confirm that your refund has now been processed in full, and the return is being handled at our expense.
We apologise again for the inconvenience caused and appreciate your feedback.
Very good service ordered a shark…
Very good service ordered a shark vacuum no problems with it shipping was fast and it works perfectly
10. april 2026
Uopfordret anmeldelse
I only have given Huva 1 star because I…
I only have given Huva 1 star because I couldn't give them zero or a minus.
The item I bought didn't work, and was the wrong colour.
I e-mailed numerous times asking how I could return the item and never received a response.
£50 down the drain.
1. april 2026
Besvarelse fra Huva
Hi there,
We’re sorry to hear about your experience and apologise for the frustration caused.
We can confirm that your refund was processed in full some time ago, and confirmation was sent via email. We understand how this situation may have been frustrating, particularly with the issues you experienced.
We also apologise for the delay in communication, as this is not the level of service we aim to provide.
If there is anything further you need, please don’t hesitate to contact us directly.
The company sent the wrong item and has…
The company sent the wrong item and has ignored four email requests for a return. The item is unusable. Very poor customer service — I won’t be using this company again. Avoid.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Huva
Hi there,
We’re sorry to hear about your experience and apologise for the frustration caused.
While we do state in our listings that colours and models may vary, we completely understand your disappointment, especially if the item received was not suitable for your needs.
We also apologise for the delay in communication. This is not the level of service we aim to provide.
Hoover head
Very quick delivery product came well pack and very good condition and .got the colour I wanted so pleased with this service. Thank you
8. april 2026
AVOID
AVOID! I ordered a grade A reconditioned vacuum cleaner in February and they sent the wrong model. They tried to tell me it was a free upgrade. I asked for the correct one to be sent as a replacement. They sent the wrong model again, but this time it looked like it had just spent the last 20 years on a building site. I returned both of them by courier and am still waiting for a refund in April, despite them saying the refund is being processed. Don't waste your time with them.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Huva
Hi there,
We’re really sorry to read your experience and completely understand your frustration.
This is not the level of service we aim to provide, and we sincerely apologise for the issues you’ve faced, from receiving incorrect items to the condition not meeting expectations and the delay with your refund.
We would like to get this resolved for you as quickly as possible. Please could you contact us directly at customersupport@huva.uk with your order number so we can urgently review your case and ensure your refund is processed without any further delay.
Again, we sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Ordered a floor nozzle from Huva
Ordered a floor nozzle from Huva. It broke after using it for 2 months. It took over a week to get in touch with Huva. I was told that the item was still under warranty and I just needed to return it to get a replacement. Had to phone Huva after a week as they did not send the return slip and postage. Finally returned the item and waited for replacement which didn' t arrive. Phone Huva again. They said they will send the replacement straight away but if I didn't receive it they will refund me. Item never arrived and I had to phone Huva at least twice to get the refund which didn't materialise until I sent Huva an official letter.
I would not recommend that company.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Huva
Hi,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand there were delays in communication and with the replacement process, and we apologise for the inconvenience this caused. This is not the level of service we aim to provide.
Following your contact with our team, we can confirm that your refund was processed over the phone and resolved. We appreciate your patience while this was sorted.
We are currently reviewing our internal processes to improve response times and ensure warranty cases are handled more efficiently moving forward.
Thank you again for your feedback.
Kind regards,
Huva Ltd
Had a promise of a delivery but…
Had a promise of a delivery but commumication has been non existant really. Waiting since 28th Feb. have asked for a refund
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Huva
Hi,
We’re really sorry to hear about your experience and the delay you faced, especially with the lack of communication. That’s not the level of service we aim to provide, and we completely understand your frustration.
Your refund has now been processed in full, and you should see this back in your account within a few working days depending on your bank.
We’re currently working through a high volume of enquiries and have been making improvements to ensure quicker response times going forward.
Thank you for your patience, and we sincerely apologise again for the inconvenience caused.
Kind regards,
Huva Ltd
Ordered a part for a hoover on…
Ordered a part for a hoover on 12/3/26....called them on 17/3/26 and was told it would be dispatched on 18/3/26 and delivered on 19/3/26.
It is now 23/3/26 and still no delivery, have sent messages on the online chat but never get a reply, tried calling this morning but no answer. Will never use again
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Huva
Hi,
Thank you for your review, and we’re sorry to hear about your experience.
We’ve checked your order and can confirm that it has now been delivered, as shown on the tracking. We understand there was a delay from the originally expected timeframe, and we apologise for any inconvenience this may have caused.
We also acknowledge your comments regarding communication. While our team does respond to enquiries, we are currently working on improving response times to ensure customers receive quicker updates.
We appreciate your feedback and will use this to improve our service going forward.
If there is anything further you need, please don’t hesitate to get in touch.
Kind regards,
Huva Ltd
Functions well, but not Grade A cosmetically
The item functions perfectly well, but I’d question if the item should really be classified as Grade A cosmetically. The body of the product is quite tarnished with lots of the surface scratched from heavy usage, the item it has replaced was in far better cosmetic condition. It works well which is the most important thing, but I’d urge the company to include a separate rating for cosmetic condition so the expectations can be more realistically met.
11. marts 2026
Besvarelse fra Huva
Hi,
Thank you for your feedback, we really appreciate you taking the time to share your experience.
We’re pleased to hear that the item is working well, but we’re sorry to hear that the cosmetic condition did not meet your expectations. We understand your point regarding Grade A classification and how important it is to set clear and accurate expectations.
Your suggestion around separating cosmetic grading is very helpful, and it’s something we are actively reviewing as we continue to improve our listings and customer experience.
If you would like us to look into this further for you, please feel free to reach out to our support team and we’ll be happy to assist.
Thank you again for your feedback.
Kind regards,
Huva Ltd
Unfortunately Huva could not supply the…
Unfortunately Huva could not supply the product ordered and paid for. Gave an extra star for the quick refund agreement.
1. marts 2026
Besvarelse fra Huva
Hi,
Thank you for your feedback, and we’re sorry that we were unable to supply the item you ordered on this occasion.
While this doesn’t happen often, we understand how disappointing it can be. We’re pleased we were able to resolve this quickly for you with a refund.
We appreciate your understanding and your comments, and we’re continuously working to improve our stock accuracy and availability to prevent this in the future.
If there’s anything we can assist with going forward, please don’t hesitate to get in touch.
Kind regards,
Huva Ltd
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