Looked everywhere without success for a replacement part for my Shark vacuum cleaner. Most offered on eBay just looked too battered and bruised for serious consideration. Then I found Huva. The item... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered a part for my shark vacuum cleaner on 19th April , the website said it was in stock, it’s now the 30th and my huva account says “processing “ also had a notification from Evri saying we’r... Se mere
Great service and a fantastic experience overall. I honestly thought I’d have to buy a whole new Shark vacuum, but this replacement part saved me a lot of money. It arrived quickly, was well packaged,... Se mere
Virksomheden har svaret
Don’t ever buy from this company. Purchased a Dyson V7 with 1 year warranty Feb26 via eBay. Stopped working 2 months later. Ignored all contact via eBay claiming their account was closed, eBay dispute... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Huva Limited is a UK specialist in professionally refurbished vacuums and parts. We restore popular Shark, Dyson and Numatic (Henry) models to a high standard—delivering big savings versus new without compromising performance.
Kontaktoplysninger
89 Jacobs Well Lane, WF1 3PB, Wakefield, Storbritannien
- 01924666151
- Sales@huva.uk
- huva.uk
3,5
Middel
159 anmeldelser
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Tried to request a return of the item…
Tried to request a return of the item as the quality/cosmetics was not up to the standards. Looked and felt really battered. The email that is shown on the website does not work (bounced back). Tried emailing the other email addresses on the site. No reply. No one answers the phone number on the website also. Really poor customer service. I would avoid if any other people are trying to buy from this site.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Huva
Hi Ivan,
We’re sorry to hear you were disappointed with the item.
We would like to clarify that a return label was provided within the required timeframe so the item could be returned for inspection and resolution. If there has been any difficulty using the label, we’re more than happy to assist.
We also apologise if you experienced delays when trying to contact us. This is not the level of service we aim to provide.
Please contact us at customersupport@huva.uk so we can ensure this is resolved for you as quickly as possible.
Kind regards,
Huva Ltd
Not a great experience
My order took over three weeks to be delivered (ordered 7th December and arrived 30th December) so it was embarrassing to have to tell my family member their Christmas present hadn’t arrived. Communication and updates from Huva are poor, no order updates unless I chased the customer service team. I was repeatedly told my order was being picked up by the courier when it just wasn’t the case. I’ve been promised compensation in the form of a part refund and sadly the customer service team are just ghosting me. The product delivered was satisfactory when it arrived to though it was still greasy and strongly smelled of cleaning fluid. I’d not use this company again.
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Huva
Hi,
We’re very sorry to hear about your experience and the disappointment this caused, especially as the item was intended as a gift.
We would like to clarify that this item was placed as a pre-order, with a note at the time of purchase stating that it would be dispatched once back in stock. For pre-order items, we are unable to guarantee a specific dispatch or delivery date until stock arrives.
We completely understand how frustrating the wait and lack of clear updates can be, and we apologise if this was not made clear or was missed at the time of ordering.
We would still like the opportunity to look into the communication and the compensation that was discussed, and ensure this is resolved properly. Please contact us at customersupport@huva.uk so we can assist you.
Kind regards,
Huva Ltd
The order took a while to arrive to…
The order took a while to arrive to Ireland however I think it was worth the wait as I now have a full operational Shark again. When I emailed to inform Huva that I thought the part delivered was not working they responded immediately, were super helpful and talked through the assembly until it was working perfectly. Would recommend !
15. januar 2026
Uopfordret anmeldelse
No response from Customer Service.
The product sent was not compatible so I sent a return request via my account. No response. I then sent an email to the address given to follow-up the return. 'Undeliverable'. Lastly I emailed customer services directly with my concerns and return request. Still nothing, no response. It's now been 14 days since reciept of the product and it's out of the return period so I'm stuck with something I can't use. Disappointing to say the least :(
29. december 2025
Besvarelse fra Huva
Hi,
We’re really sorry to hear about your experience, this is not the level of service we aim to provide.
We want to reassure you that we do not ignore return requests, and we would like to look into this immediately. If you received an “undeliverable” message, it may mean there was an issue with the email address or your message did not reach our system.
The 14-day return period is not intended to prevent genuine customers from resolving issues, especially where contact has been attempted within that timeframe. We are more than happy to resolve this and overlook the timeframe.
Please email us at customersupport@huva.uk
with your order number, or send us a direct message on our online chat
Thank you for bringing this to our attention.
Kind regards,
Huva Ltd
Thanks Huvai…
When my shark vacuum cleaner broke i thought i'd have to buy a new one but i googled my problem and found Huva in a nearby city (wakefield). I went on the Huva site and found areconditioned head and was offered a big discount which i couldnt refuse.The delivery took7 days as it had to pass tests for reliability but it was worth the wait as now my shark cleaner is back to normal. Thanks Huva.
30. december 2025
Product worked as advertused
Product worked as advertised. Carrier did not leave package where requested, pleased it wasn’t filters I ordered as left out in the rain could have damaged them.
30. december 2025
No contact with regards returning…
No contact with regards returning product
Will cancel through credit card company
29. december 2025
Besvarelse fra Huva
Hi,
We’re sorry to hear about your experience and the frustration this has caused.
Please contact us at customersupport@huva.uk so we can review your order and ensure this is resolved properly.
Do not order from this company
Do not order from this company. I ordered on Black Friday and did not receive my order. I had to chase the company multiple times for a refund and only when I threatened with legal action did they take me seriously . Biggest scammers . DO NOT ORDER
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Huva
Hi Akz,
We’re sorry to hear about your experience and appreciate you sharing your feedback. We’d like to clarify that your order was not left unresolved, and any refund requests are handled in line with our stated policies and platform procedures.
We take customer concerns seriously and always aim to resolve issues as quickly and fairly as possible. While we understand your frustration, we do not agree with the characterisation of our business.
If you would like to discuss this further or need clarification on any part of your order, we invite you to contact us directly so we can assist.
Kind regards,
Huva
Ordered a Shark Lift-Away Upright…
Ordered a Shark Lift-Away Upright Vacuum Cleaner NV601UK on 9th December. I’ve read the reviews after I ordered and thought I’d check the delivery date. They said it was estimated delivery date is Monday 15th December. Didn’t arrive. Emailed again and they responded my item is being dispatched today and will be with me tomorrow. Still not here (22nd December) - Order #22604.
DON’T ORDER FROM THESE
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Huva
We are very sorry to read your review and the frustration caused by the delay with your order.
This is certainly not the experience we want any customer to have and we sincerely apologise for the inconvenience caused. While delays can occasionally occur, we understand how frustrating it is when delivery does not arrive within the expected timeframe.
If this matter has not already been resolved, please contact our support team with your order number and we will be happy to look into this for you and assist further.
Kind regards
Huva Customer Support Team
Great service .
Great service unbelievable value for money and condition 👍 will definitely deal with them again. Happy wife happy life 😎
Thank you to all of the staff 👍
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Huva
Thank you for your review! We’re really pleased to hear you found us easy to deal with and appreciate your support.
Terrible customer services support…
Terrible customer services support unable to contact Huva other the by live chat which they do not reply to. I’m still unable to track or have any detail of when my order is expected to be dispatched.
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Huva
Hi Martin,
Thank you for your review. We’re sorry to hear you felt unhappy with the level of communication.
We can confirm that we spoke with you by phone prior to this review being left, during which the dispatch timeframe was explained. We can also confirm that your order has now been delivered.
During busy periods, response times can be slightly longer than usual, however we do respond to all customer enquiries as quickly as possible.
If you require any further assistance now that your order has arrived, please feel free to contact us directly.
Kind regards,
Huva Team
Besvarelse fra Huva
Thank you for your review, we’re delighted you were happy with the product. We really appreciate your support and hope it serves you well.
Was very happy with the product but…
Was very happy with the product but didn’t give much info about delivery
27. november 2025
Besvarelse fra Huva
Thank you for your kind review. We’re glad to hear you were happy with the product, and we appreciate you choosing Huva. Your feedback means a lot to us.
Purchased via Wowcher 15/11/2025
Purchased via Wowcher 15/11/2025, still hasn't been delivered.29/11/2025
I spoke to customer services last Monday who assured me it would arrive Wednesday, it didn't.
Spoke to customer services Thursday who checked the order number 50618977 they told me it had been dispatched Wednesday and should be with me that day or tomorrow (Friday)
They asked for my email to send me a tracking number, which I gave. The customer service chap told me he was sending me the email as we spoke. He also said he was having problems with their couriers and were in the process of changing couriers, I suspect this was BS.
I received no such email at all, I have had nothing from Huva.
It's now Saturday still nothing - no email, no vacuum cleaner.
I do not want to have anything more to do with this shambles and want an immediate refund
AVOID AVOID AVOID
15. november 2025
Uopfordret anmeldelse
Besvarelse fra Huva
Hi Richard,
We want to clarify the facts to ensure an accurate public record.
Your order was purchased through Wowcher, not directly from Huva. Unfortunately, Wowcher halted all dispatch of items during this period, which was completely out of our control. Because of this, we were unable to fulfil your order directly or provide tracking information ourselves.
We did everything legally and contractually required on our side and promptly provided all relevant information to Wowcher. Any delays, missing emails, or refund requests must be handled directly through Wowcher, as they control dispatch and refund processes for their platform.
We understand this was frustrating, but Huva acted in good faith and fulfilled all obligations within our control. We encourage customers to reach out to Wowcher for resolution of third-party orders.
— The Huva Team
Old and used not refurbished!
Took a leap of faith with this new company as I believe in recycling items not sending straight to landfill and buying brand new. Hoover head was sold to me as refurbished but what I received was very well used and appears to have been retrieved from a well used hoover that was probably broken beyond repair and working parts sold on. My grumble is I could've bought a used one from Ebay in the same condition for less than I paid for this one.
Very miss leading website. It does work which is why I haven't sent it back but I certainly overpaid for a very used hoover head.
21. november 2025
Uopfordret anmeldelse
Besvarelse fra Huva
Hi,
Thank you for sharing your feedback. We’re sorry to hear that you feel the product did not meet your expectations.
All of our refurbished items are tested for full functionality before being sold, and our goal is to offer products a second life rather than sending them to landfill. We clearly label items as refurbished on our website and provide information on their condition, but we understand that expectations around “refurbished” can vary.
We appreciate your feedback and will continue reviewing how we describe product conditions to ensure clarity for future customers.
Thank you for supporting sustainable practices by choosing a refurbished product.
— The Huva Team
So far negative experience
So far negative experience. Attempted to make contact with customer services but no response. Life chat dosnt respond after the initial question. Phone just rings and emails are still awaiting response.
Delivery should of been received by 20/11 yet to receive any communication regarding delivery or tracking. No way to request a refund as purchased via wowcher third party.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Huva
Hi Gemma,
We’re sorry to hear you felt let down, but we do want to make the situation clear for transparency.
Your order was placed through Wowcher, and once we had fulfilled everything required on our side, the remainder of the process, including delivery updates, refund processing, and communication was handled entirely by Wowcher, as per their system and terms.
We explained this during our conversations and did everything we were legally obliged to do from the Huva side. Unfortunately, delays or refund actions initiated through Wowcher are not something we can control directly.
We’re glad to see that Wowcher has since issued you a full refund, and we hope this brings the matter to a fair resolution.
If you ever order from us directly in the future, we’ll be here to help you promptly and ensure everything goes smoothly.
— The Huva Team
Order hasn't turned up
Order hasn't turned up. Nobody responds on the online chat. Nobody replys to emails. Poor customer service.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Huva
Hi Lucas,
We’re really sorry to hear you haven’t received your order and struggled to reach us, that’s not the experience we want for our customers. After checking our system, we currently have no record of an order under the name “Lucas Dutton.”
It’s possible the order was placed under a different name, email, or address. Please reach out to us with any additional details so we can locate it and resolve this as quickly as possible.
Our customer support team is available Monday to Friday, 9am–5pm, and we aim to respond as quickly as we can.
We’re always looking to improve and we’re more than happy to help get this sorted for you.
— The Huva Team
EVRI, bad delivery service
No answer on the phone to any of the three options, even after a very long wait. I was called back & apologised to for the delay. very helpful from then on.
19. november 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.