Hubble Connected Anmeldelser 

1.156
TrustScore 2.5 ud af 5

2,4

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

My Hubble Connected product had issue from the start. Monitor will not pair with cameras. HC states they have live CHAT durng a short period in the am - no such chat availble (tried several days to... Se mere

Bedømt til 5 ud af 5 stjerner

We really love the portability and versatility of this system. We use it when traveling and at home and it is seamless between Wi-Fi and non-Wi-Fi connection. The only dislike we have is the short bat... Se mere

Bedømt til 2 ud af 5 stjerner

Cameras worked great intill my subscription expired after moving into a new house. I googled and trouble shot all the remedys to reconnect them (obviously resubscribed subscription) and nothing... ive... Se mere

Bedømt til 2 ud af 5 stjerner

The monitor volume is way too low even when turned up all the way. It’s constantly going offline (all other devices in house stay connected so WiFi not the issue), app always says camera is offline ev... Se mere

Virksomhedsoplysninger

  1. Elektronikbutik
  2. Elektronikfirma
  3. Softwarevirksomhed

Skrevet af virksomheden

Whether the first smile, first laugh, first step, or the first day of school, Hubble Connected is always here to make sure you never miss a beat. Providing comfort, care, education and entertainment to your new family, and allowing you to enjoy the beautiful journey of parenthood. With Hubble Connected and your smart camera, you can stay close to what matters most.


Kontaktoplysninger

2,4

Under middel

TrustScore 2.5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,4

Alle anmeldelser

(1.156)

42 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Only have the premium because in the…

Only have the premium because in the midst of never being able to use this garbage product, I didnt cancel in time. I now get another 1 year subscription to one of the worst baby monitor services I have ever made the mistake of purchasing. Can you see the camera on the app or monitor? Randomly. Do they continuously blame it on an internet connectivity issue, despite every other device staying connected that we own? Yes. Good luck setting a sleep diary. Good luck trusting the temp guage. Good luck trusting it to even move. Good luck if it even stays connected. Good luck being woken up at 2 am by a god awful alarm because it stopped working again. Good luck getting a refund despite them openly admitting we've all not even been getting the services they claim. Oh and the premium features? Lol good luck using them. Its not even worth the cost for what you get. Some creepy narrated stories and sounds that cut off and on? What a delight.

I make it a point to not recommend this product

18. september 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Accidental order and tried to return…

Accidental order and tried to return not realising how difficult it would be. Took over 24 hours for a reply and now I don’t have another reply since being over a week. So I wouldn’t be surprised if they are waiting till it’s over the 2 weeks return.
As well as having to pay a 15% re-stocking fee.

Stay away and buy another brand

5. september 2024
Uopfordret anmeldelse
Hubble Connected-logo

Besvarelse fra Hubble Connected

Dear Brad,

I am sorry to hear about your experience. Can you please let us know the case number or email us at customervoice@hubblehome.com email address and we will surely check your request and cancel your order if it is applicable.

Thank you for your cooperation.

HubbleConnected Customer Support team

Bedømt til 1 ud af 5 stjerner

Soooo much adware and constant…

Soooo much adware and constant promotional notifications you can't disable. About 50/50 whether the app would even connect to the camera. Hubble just blamed our fiber gig internet, saying it was too slow (not as slow as their customer support response times though). Despite every other wifi connected device does great.

I would never recommend this to anyone. Just bad. The app, the user experience, the customer support all terrible.

I do really appreciate the app sending me a notification to take this survey though...lol

5. september 2024
Uopfordret anmeldelse
Hubble Connected-logo

Besvarelse fra Hubble Connected

Dear Adam,

We’re sorry to hear about your frustrating experience. The issues with connectivity and notifications are certainly not what we want for our customers. We take your feedback seriously and will work on improving the user experience to ensure smoother performance.

Regarding your internet connection, yes, indeed the Wifi connectivity always plays a big role when we speak about app streaming. Please reach out to us at Customervoice@hubblehome.com, and we’ll check the issue once again.

Thank you for taking the time to share your thoughts—even with the challenges, we appreciate your honesty and will use your feedback to improve.

Bedømt til 5 ud af 5 stjerner

Like it a lot

Overall extremely satisfied with my experience with the Hubble camera quality, sound quality, and the app. Love being able to adjust camera angle from my phone.

7. september 2024
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

We love our hubble we love the ease of…

We love our hubble we love the ease of the app and being able to switch between the 2 cameras is great bit for some reason it will say unstable connection even with full bars that's the only downfall for me other then that it's great

7. september 2024
Uopfordret anmeldelse
Hubble Connected-logo

Besvarelse fra Hubble Connected

Dear Krystal,

Thank you for your positive feedback! We're happy to hear that you're enjoying the Hubble system, especially the ease of the app and the ability to switch between cameras.

In regards to connectivity issue: if you'd like assistance with the connection issue, please don't hesitate to reach out to us at Customervoice@hubblehome.com. We’d be happy to troubleshoot and help improve your experience.

Thank you again for your support and for sharing your thoughts!

Bedømt til 3 ud af 5 stjerner

Great app and cameras, less great monitor

Overall, I really like Hubble both for the cameras and the app. I like being able to see my kids remotely and I've never had an issue with the app or the camera that I couldn't solve myself in under 5 minutes. (Sometimes the cameras lose sync with the app. Has happened maybe 3 times between 2 cameras in 6 months and is a super simple fix, either close the app completely and reopen, or delete the camera from the app, close it, and add the camera back. My only complaints are that I had some trouble figuring out how to cancel Hubble Premium, and at one point I thought it was canceled and I still received a charge the following month. Customer Service was great however and refunded the charge back to me immediately. The other complaint is the monitor. The monitor loses sync with the cameras pretty regularly, although it usually comes back in under a minute. The main issue I have with the monitor is that I've only had it for about 6 months and it's almost completely unusable now as it will not hold a charge very well at all. It has to sit on the charger for a long time to even turn on and takes HOURS to charge fully, and then dies much faster than it did at the beginning. This was a slow process over the past few months, it didn't just randomly happen. Disappointed in the quality of the monitor, but everything else has been pretty great!

7. september 2024
Uopfordret anmeldelse
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Besvarelse fra Hubble Connected

Dear Bryn,

Thank you so much for your detailed review! We're happy to hear that overall you've enjoyed using the Hubble cameras and app and that the remote viewing feature has been useful for you. It's great to know that most issues you've encountered were easy to fix and that our customer service team was able to quickly assist you.

In regards to the parent unit power issue: did you reach out to our customer support to report this issue? We offer 1 year warranty. If you did not reach out to us, please email us at support@hubbleconnected.com and we will be glad to check this situation further.

Thank you again for your kind words and constructive feedback. We're here to support you and ensure a better experience moving forward!

Bedømt til 3 ud af 5 stjerner

Go with something else

If I knew how limited the guardian unit was vs the app I would have gone with something else. You HAVE to use the app for quite a few of the settings. I like that WHEN it works I can see my baby on the camera on the app when I'm at work, but the camera doesn't always connect to our wifi even with no changes to placement of the router or the camera. I could have bought a double camera system for cheaper.

7. september 2024
Uopfordret anmeldelse
Hubble Connected-logo

Besvarelse fra Hubble Connected

Dear Megan,

Thank you for your honest feedback. We’re sorry to hear that the experience with the Guardian unit and app hasn’t fully met your expectations. We understand how important it is to have reliable access to all features.

The Wi-Fi connectivity issue you mentioned is something we’d love to help you resolve, as this should not be happening, especially without any changes to your setup. Please feel free to reach out to us at Customervoice@hubblehome.com, and we’ll assist you with troubleshooting to ensure your system works smoothly.

We appreciate your feedback, and we’ll continue improving to provide a more seamless experience. Thank you for sharing your thoughts with us!

Bedømt til 1 ud af 5 stjerner

The wifi didn't even work whatsoever…

The wifi didn't even work whatsoever 😒..... very frustrating

1. september 2024
Uopfordret anmeldelse
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Besvarelse fra Hubble Connected

Dear Grace, We're really sorry to hear about the Wi-Fi issues you’ve experienced, and we completely understand how frustrating that must be. We will be happy to help resolve this issue for you.

Please reach out to us at Customervoice@hubblehome.com so we can assist with troubleshooting your setup and ensure everything is functioning properly. Your satisfaction is important to us, and we’re here to help.

Thank you for your patience and for sharing your feedback.

Bedømt til 5 ud af 5 stjerner

I've been using Hubble for about 3…

I've been using Hubble for about 3 years and I think I've only had 1 issue. The device itself is pretty robust as it's been dropped several times. I do like the fact that the free version allows 2 people can use the same log in, allowing both my husband and I to use it.

7. september 2024
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Not the best...but not the worst!

Not the best...but doubt its the worst. I have bought two separate units in the past 2 years. Originally, I just bought the single camera with the parent unit. It worked well in the beginning, and as a FTM, I really appreciated the app and the ability to see my napping infant while I was at work. However, the parent unit quit working within 7 months of use. Despite resetting, changing chargers, cleaning charge ports, etc, it just died one day and wouldn't ever turn back on. I was already pregnant with my 2nd again so, no biggie, I needed to buy another camera anyway so I purchased the Cloud Twin (which came with a new parent unit). Well, again, it's been a little less than a year and the new(er) parent unit won't hold a charge/stay on. After researching, it appears it's a common problem. It's absurd that the life of the parent unit seems to be a year or less. However, I will say that WHEN it all works properly, it's been a great monitoring system - clear video, adequate volume, good connectivity (at least for me), love the app, option for nightlight, and with multiple kids, it's nice to be able to connect up to 4 cameras with a split screen. Just fix the dang parent unit problems!

7. september 2024
Uopfordret anmeldelse
Hubble Connected-logo

Besvarelse fra Hubble Connected

Dear Betsy,

Thank you for sharing your detailed experience with us. We’re glad to hear that when everything is working, you’ve found the system useful, especially as a busy parent. However, we’re truly sorry about the issues you’ve faced with the parent units, and we understand how frustrating it is to have them fail after such a short time. Did you reach out to our customer support to report this issue? We offer 1 year warranty. If you did not reach out to us, please email us at support@hubbleconnected.com and we will be glad to check this situation further.

We appreciate your support.

Bedømt til 3 ud af 5 stjerner

Love the audio books on here so does…

Love the audio books on here so does the kid. Wish there was more variety. Also don't like that it says audio detected but have no option to listen to said audio. Would give 5 stars if that was changed but otherwise love it!

7. september 2024
Uopfordret anmeldelse
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Besvarelse fra Hubble Connected

Thank you for your feedback, Gavin! We appreciate it. We offer from 8 to 40 audiobooks depending on the membership plan that you have.

In regards to playing sound events: we are working on this as well and it is something that we plan to implement in the future.

Thank you for taking the time to share your thoughts!

Bedømt til 5 ud af 5 stjerner

Love!

We really love the portability and versatility of this system. We use it when traveling and at home and it is seamless between Wi-Fi and non-Wi-Fi connection. The only dislike we have is the short battery life of the video monitor but love that we can use our usb-c chargers spread around the house. Definitely recommend!

30. juni 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

This device SUCKS

Bought this device and it's not cheap and can't even use it. The app is so faulty they don't make updates and it won't allow me to choose what network to connect to. I do not recommend and will be going to the competition

27. august 2024
Uopfordret anmeldelse
Hubble Connected-logo

Besvarelse fra Hubble Connected

Hello Tony, Thank you for your feedback. We're sorry to hear you're having trouble with your device and app experience. Please know that we regularly update the app to improve performance, fix bugs, and add features, and we're committed to ensuring you can use your device without issues.

If you're still unable to set up the camera with the app or connect to your network, please don't hesitate to reach out to us at Customervoice@hubblehome.com. Our team is here to help resolve this as quickly as possible and make sure you get the full value from your purchase.

Thank you again for sharing your thoughts—we appreciate your feedback and are working hard to improve your experience.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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