HP Anmeldelser 86

Received defective external DVD drive. Product was already broken on arrival.

Tried to request a return online but was made to call up for a Technical Support Call ID number. HP were an absolute nightmare to deal with over the phone.

After speaking with some AI assistant I was passed from agent to agent, each one saying they were the wrong person to help me with a return.

I got angrier and angrier as time went on - 40 minutes of my life wasted trying to arrange a return for a defective product that cost £16! Eventually I was cut off. I called back and the AI assistant provided my the call ID number, so I've used that to submit a return online.

Now I need to wait for HP contacting me to confirm the return.

It's an absolute joke that they make things so difficult. I'll never make the mistake of ordering from them again. Third party retailers are much more consumer friendly.

I wish I had checked reviews before buying an HP laptop for my daughter. I normally stick with ASUS, and in all my years of IT work I’ve never had trouble sourcing parts for their machines. Sadly, HP has been a completely different story.

After an accidental liquid spill damaged the motherboard, I thought it would be a straightforward fix — order the part, swap it out, and move on. Instead, HP’s support was dismissive and unhelpful, directing me to resellers and third-party companies who quoted eye-watering prices. One company even wanted over £800 just for the motherboard, when the laptop itself (an Omnibook 5 2-in-1 Flip) only cost £600 brand new.

This kind of pricing feels like a deliberate barrier to repair, pushing customers toward overpriced insurance policies or forcing them to buy a new device altogether. It’s the classic “rip-off” model: sell you a product, then make repairs so expensive that they’re practically impossible. The so-called insurance they push is equally worthless, offering little real protection when you actually need it.

HP may make sleek-looking devices, but their after-sales support and spare parts policy are nothing short of exploitative. If you value transparency, fair pricing, and the ability to repair your own equipment, I strongly recommend looking elsewhere.

AVOID GOING TO HP DIRECT AT ALL COSTS!!!

We went to HP directly for our new Desktop computer, to limit any problems should anything go wrong, this was the worst mistake we could have made for the business.

Our brand new desktop straight up died 2 weeks after purchase, turned itself off and hasn't come back on since.

HP call centre staff have no idea of their own processes and systems, they make promises they don't keep, left us without a computer for an undetermined amount of time, they refuse to lodge your complaints, telling you, you need to email, but they ignore emails. More than once I've been on the phone to them for an hour + for them to transfer me to a different department - on an entire DIFFERENT CONTINENT therefore HOURS of time is wasted being passed from pillar to post.

Right now, we have no computer, no idea of when we're getting it, no reply to emails, no information on the calls.

If we had gone to Currys, we could have packed up the pc returned it and had a brand new one on the day, thus far, we have no idea when we'll be able to continue working.

I have lodged complaints via email, call, chat and now going to Trading standards.

Do yourself a favour and AVOID!

I received my HP printer on 26 November 2025 with the scanner glass completely shattered.
The only email I found for the HP Store was hpstore‑uk*hp.com
, but it turns out this mailbox is not monitored, and there is NO working alternative support email for UK customers.

To report the damage, HP forces customers to create an account, which is unacceptable.
I also called HP UK support at 0800 368 9065 at 9:40 AM on a working day, but nobody answered.

HP should provide a working support email or a direct way to report faulty products without forcing account registration.

The customer service are terrible - my computer monitor arrived in a timely fashion but was malfunctioning. After having been sent around to different support teams for the better part of 2 hours I finally got to speak to a employee that could conclude that I needed a replacement. He promised that it would be sent out swiftly and that the delivery company would collect the faulty one at the same time. Now -2 weeks later when I call and ask where my replacement screen is I’m informed that nothing has been done as I was supposed to call in to the after sales team and tell them to send a new one since the HP representative apparently was responsible for creating a case number - info that was conveniently left out when i spoke to them. Unfortunatly it does not end here, today I get informed that the broken screen needs to be received by them before they can send me a new one - leaving me without a screen for 3 weeks despite it having been paid for… Worst CX ever and I would not recomend anyone to shop from a company with this view on what customer service should look like.

A very disappointing experience on the HP website. Tried placing an order for a laptop, which would not go through and asked me to call a phone number. The call centre said that there was a problem with the order and that they would cancel it. I was asked to repeat the order. Same thing again. Told that I could be put through to the sales team. Automated warning about delays, but I could request a call back. Press 1. Nothing happened. Then finally message about not having entered my phone number (was never asked for it). Automatically cut off. Repeat. Tried to enter my phone number the second time. Again cut off. I think I'll take my money somewhere else. Pity but I like my current HP spectre that I have had several years.

ZERO CUSTOMER SUPPORT. New laptop arrived damaged, impossible to try and send back. Website is not user friendly, you have to try and find a phone number from the Internet to generate a technical support code. The code is needed to send the product back via the form on the customer's HP account. Wth has happened to them. Such a huge respected company once, now useless.

Rubbish service. Ordered laptop. Wait 30 mins to speak to advisor they never picked up email them they send email back saying call instead! 3 wees and still not emailed me back and laptop still not arrived. Never again gonna buy from them

Does not deserve a star had printer problems rang main number 6 hangups got through got support number put on automated service that needs scrapping couldn't even identify what was being said got thro to physical person useless also couldn't even send an email to me with a reference number what a useless unhelpful company

Ordered a hp ommission studio all in one on 24 /9 which was a Which best buy.Arrived promptly.Spring lock connecting the monitor to the stand failed with resultant damage to the screen.Took 2 days plus to contact the telephone help desk in order to return the PC.Agreed a pick up date which was any time from 9 to 5.No pick up .New date arranged but still no pick up confirmed .Now back on the phone which surprise/surprise is not being answered.A dreadful,dreadful support service To be avoided -even if its a Which best buy

Shameful behaviour by Hewlett Packard. They have been energetically promoting the need to buy a new computer to upgrade to Windows 11, offered a very attractive price for a 27-inch all-in-one PC which I ordered and for which they took credit card details. The delivery date seemed to slide out steadily, which made me suspicious but both times I called they confirmed that the product did exist and would be shipped to me.
Now I see from the online portal that they have removed the shipment date, have sent no email update, are not answering their phones or responding to Chat.

To my disgust and dismay I now see an inferior product offered for sale at £250 more than that agreed.

I am going to see if I can force them to sell the original product at the price they agreed, and for which they accepted my payment details.

It's really sad to see a company that used to be "boring but dependable" turn into a bunch of cheap scam-artists.

We purchased a laptop sleeve but it was never sent to the courier company, and after a month of chatting with the online, it says it has been processed but no money came in. After 2 weeks, another staff claimed that no refund was processed and would not do anything about it. When we finally called through the hotline, and asked, the staff unprofessionally hanged up the call when we asked for a date and time. Her answer was 'I dont know' for everything. She even said we can try our luck 'if we are lucky enough to call through again', which kind of shows the attitude of the people at this company. Please save yourself the trouble and get a better company to service your purchase.

Don't buy a HP Smart Tank printer. I have one, HP even changed it but it stills gives problems. I now leave it on all the time but it still goes offline and I've tried evrything to get it back online but sometimes it just stits there dead. I hate this printer.

I bought a HP OMEN Laptop that has an MSRP of £2599. I was singing its praises and was happy with the HP OMEN software to control it... until now. They added ads into the mandatory (otherwise you can't change power profiles) software for all their OMEN laptops. How cheap can you be?

Wish I had come here before ordering direct. Hardware issue after only 4 months and will not replace only repair. That doesn't work when it's a college laptop needed 24/7. Unbelievably poor service.
Oh and you can't even complain about it apparently not something you can complain about.

Ordered a laptop from one of their official outlets. Didn't get delivered on time. No answer to any of my contacts. Turns out they didn't actually have any stock and had to cancel and reverse the charge. Terrible customer service

I submitted a return for a laptop I’d bought online and asked for it to be collected 3 days later. The return was accepted and the email stated that it would be collected and I didn’t have to do anything. A week passed, no one came to collect.

I then went on to the customer service support. The first 2 times I was kicked off the chat after waiting 30minute and not speaking to anyone. The 3rd time I spoke with someone who said he would get the return booked for the Tuesday. I had to ask multiple times for more info e.g an email confirmation, update email to track it. He said yeah that will all come through to you. I didn’t receive anything and unsurprisingly no one came to collect on the Tuesday.

By the Thursday I went on chat again. Spoke to someone and ask for a drop off return slip. She said she’d have that emailed over to me. About an hour and a half goes by and I get no email. Went on the chat box again, and was then told it takes 24-48 hours to come through.

As someone who has worked in customer service I’ve been shocked at the responses and lack of information given. This should have been a simple template reply: “A return slip will be sent to you with instruction on how to return your order. This can take 24-48 hour to come through to your email”.

It’s that simple.

Give people the information and they won’t need to keep having to come back to chats and have negative experience with your company.

Brought an expensive laptop from HP direct from their website. I had a promo code which worked but did not reflect in the price.
Contacted them a few times via online chat and email and the online tells you to send an email. And the reply to the email tells you to go to online chat.

They really don't know what they are doing. I genuinely believed this was a company that was respected and on top of their game. But actually they are clueless. So long as they have your money any aftercare or service is non existent.

Buy from Lenovo, That's my lesson learned.

HP dont care . Avoid their products.

Don't order direct from HP - they have failed to deliver repeatedly, claiming it has been delivered, you get nothing back from customer services other than misinformation and outright lies from the delivery company and then they take 1 hour to pick up the chat or phone............avoid