Fast efficient service and delivery Great product, long lasting even on a September evening which is quite late in the year for a BBQ up here in NE Scotland, clean charcoal lovely for chicken and fi... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Love checking out the HoC website to see what they are offering. Always great service with very fast delivery. Wouldn’t go anywhere else for my charcoal.
Brilliant charcoals along with encouraging web and newsletter info on the various charcoal types and cooking methods. First dirty bbq last night, and certainly not the last! House of Charcoal's passi... Se mere
Virksomheden har svaret
Very fast delivery, birch charcoal without any chemical aftertaste, which was what I wanted the most! Because even the best parameters such as the length of burning time are not as important as clean... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om House of Charcoal
Skrevet af virksomheden
House of Charcoal
House of Charcoal
Our Roots
Our Roots
Grilling Green
Grilling Green
There are so many reasons why we should be buying sustainable, natural and pure British charcoal, the main one of which is that it’s some of the best barbecue charcoal you can buy anywhere!
House of Charcoal is a testament to our passion for fire cooking, the right way.
Kontaktoplysninger
4,8
Fremragende
224 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great charcoal delivered on time
28. juni 2024
Besvarelse fra House of Charcoal
Hi Edward,
Your 5⭐ review is greatly appreciated!
Great quality charcoal delivered to you with no fuss is our mission.
Let us know if you need any further assistance.
Thank you for burning British and happy fire cooking!
HoC Customer Care Team 🔥🔥🔥
Besvarelse fra House of Charcoal
Hi Kai,
Thank you for your 5⭐ review!
Really pleased we were able to get your charcoal to you when you needed it.
Thank you for choosing us & burning British!
HoC Customer Service Team 🔥🔥🔥
Excellent Product Quickly Delivered
I'm incredibly glad to have access to the best, healthiest, most sustainable British charcoal! I live in a very rural area, so being able to order this excellent product at a reasonable price and have it delivered to my door in three day is a dream come true. I look forward to even more options in the future.
25. juni 2024
Besvarelse fra House of Charcoal
Hi Jerda,
Thank you for your amazing review!
It's fantastic to know that even in a rural area, you can rely on us for quality charcoal at a good price and quick delivery.
We appreciate your support and look forward to bringing you even more options in the future. Why not become a fire club member and stay in the loop? You can sign up at https://houseofcharcoal.co.uk/
If you need any further assistance, please feel free to reach out.
Thank you for choosing House of Charcoal!
HoC Customer Service Team 🔥🔥🔥
Great charcoal
Great charcoal. Great service with regards communication and delivery. 100% recommend
19. juni 2024
Besvarelse fra House of Charcoal
Hi,
Thank you for your review!
It's great to hear you are happy with your charcoal and our service. We only supply the best so appreciate your feedback.
Thank you for burning British!
HoC Customer Service Team 🔥🔥🔥
Besvarelse fra House of Charcoal
Hi Stephen,
We truly appreciate your 5⭐ review!
Good quality charcoal delivered to you promptly is our goal.
Do reach out to us if you need any assistance. Thank you for your support and happy fire cooking!
HoC Customer Service Team 🔥🔥🔥
Besvarelse fra House of Charcoal
Hi,
Thank you for the 5⭐ review!
Our priority is to deliver you the best of British Charcoal in great timing!
Thank you for choosing us & enjoy your fire cooking!
HoC Customer Service Team 🔥🔥🔥
Prompt delivery
Prompt delivery. Not used the charcoal yet but I’m sure it will be great.
17. juni 2024
Besvarelse fra House of Charcoal
Hi Leonard,
Thank you for your review!
Do let us know how you get on with the Charcoal. We only supply the very best of British. So know you'll be impressed.
Thanks for supporting us. Happy fire cooking!
HoC Customer Service Team 🔥🔥🔥
Besvarelse fra House of Charcoal
Hi Mark,
Your 5⭐ review means a great deal to us!
At HoC, our goal is to provide top quality natural British charcoal and help you make lasting food memories.
Thank you for supporting British charcoal and enjoy your fire cooking!
HoC Customer Service Team 🔥🔥🔥
Top notch
Easy website very quick delivery top quality products what more can you ask for
10. juni 2024
Besvarelse fra House of Charcoal
Hi,
Thank you for the 5⭐ review.
Making quality British charcoal easily accessible to you is our aim. Thank you for letting us know we are on the right track!
Feel free to reach out to us if you need anything else. We’d be happy to help.
Keep burning British!
HoC Customer Service Team 🔥🔥🔥
Besvarelse fra House of Charcoal
Hi Jack,
Thank you for your review.
We take pride in doing whats best for our customers and appreciate you taking the time to speak with our Head of Fire James.
Do let us know how you find the Oak Whittle and Flame.
Thank you for choosing House of Charcoal and happy fire cooking!
HoC Customer Service Team 🔥🔥🔥
Great product
Easy ordering online, delivered within a few days. I used the Dorset charcoal and it lit well, burned evenly in my barbecue. Would absolutely recommend
7. juni 2024
Besvarelse fra House of Charcoal
Hi Susan,
Thank you for your wonderful 5⭐ review!
We're pleased to know the ordering process was simple and your charcoal arrived in good timing.
Dorset charcoal is one of the best British charcoal makers there is! It's great to know it’s burning well and proving to be a great addition to your fire cooking!
Thank you for choosing House of Charcoal!
HoC Customer Service Team 🔥🔥🔥
Fully informed about my order from…
Fully informed about my order from placing right up to delivery. Great products and great service
4. juni 2024
Besvarelse fra House of Charcoal
Hi,
Thank you for such an amazing 5⭐ review!
Our priority is to provide great service and great British Charcoal.
Thank you for choosing us & enjoy your fire cooking!
HoC Customer Service Team 🔥🔥🔥
Everything arrived very promptly
Everything arrived very promptly. The coal burns really well and is great to use.
3. juni 2024
Besvarelse fra House of Charcoal
Hi Dominic,
Thank you for your amazing 5⭐ review!
We're delighted to hear that your order arrived promptly and that you enjoy our charcoal. It's great to know it’s burning well and proving to be a great addition to your fire cooking!
If you need any more help, please don't hesitate to reach out. We appreciate your support!
Keep burning British!
HoC Customer Service Team 🔥🔥🔥
Regular communication helped sort out a…
Regular communication helped sort out a delivery cock up (no fault of theirs) .
After using many brands of charcoal on my Komodo joe ,the Ash results were amazing, easy to light,high temperature reached very quickly. Yes it is bit more expensive than some but I’m hooked !
Mike
28. maj 2024
Besvarelse fra House of Charcoal
Hi Mike,
Thank you for the 5⭐ review!
Your understanding and patience regarding the delivery issue was greatly appreciated. We're glad our regular communication helped resolve the situation smoothly for you.
It's fantastic to hear that you’re impressed with our charcoal's performance on your Komodo Joe. Achieving great results with minimal ash, easy lighting, and high temperatures is exactly what we aim for.
We appreciate your recognition of our quality, even if it comes at a slightly higher price. You being hooked is why we do what we do!
If you need any further assistance or have any questions, please don't hesitate to reach out.
Thank you for choosing House of Charcoal and burning British!
HoC Customer Service Team 🔥🔥🔥
Burns truly superb with such a spread…
Burns truly superb with such a spread of heat, the aroma is good to!
30. maj 2024
Besvarelse fra House of Charcoal
Hi Jason,
We’re so pleased you’re happy with your charcoal!
Delivering high quality British charcoal is what we strive for, and your 5⭐ review is the motivation we need to keep our 🔥🔥🔥 going!
Should you need anything else, feel free to get in touch. We’d be happy to assist you.
Thanks for burning British and happy cooking!
HoC Customer Service Team 🔥🔥🔥
Great product, great service.
Very rapid fulfilment of my offer. Definitely a premium product, with a very even and sustained burn (hornbeam charcoal from Stag) that made it easy to produce delicious grilled fish, chicken and veggies.
28. maj 2024
Besvarelse fra House of Charcoal
Hi Alasdair,
Thank you for the 5⭐ review.
We’re so pleased you’re happy with your Stag order. They are definitely one of the best British charcoal producers there is!
The fact you were able to cook exactly what you wanted with ease is music to our ears! Glad you enjoyed it.
Please reach out to us if you need any assistance. Thank you for your support!
HoC Customer Service Team 🔥🔥🔥
Best I have ever used
Easy to order, quick delivery and good communication. Fantastic product, best I have ever use, this will be my go to from now on.
16. maj 2024
Besvarelse fra House of Charcoal
Hi Juliet,
Our aim was to make high quality British charcoal easily accessible. Your 5⭐ review let's us know we are doing it!
Should you need anything else, feel free to reach out. We’d be delighted to assist you.
Thanks for the support and happy cooking!
HoC Customer Service Team 🔥🔥🔥
What fantastic charcoal
What fantastic charcoal! What a difference it makes to use a quality product that heats up quickly cooks the food fabulously and doesn’t disintegrate. So super happy thank you
2. juni 2024
Besvarelse fra House of Charcoal
Hi Claudine,
The difference to the flavour and overall cooking experience quality charcoal makes is undeniable!
We’re happy, you're happy and thank you for the 5⭐ review!
Keep burning British and enjoy your fire cooking!
HoC Customer Service Team 🔥🔥🔥
Besvarelse fra House of Charcoal
Hi,
We truly appreciate your 5⭐ review!
Please reach out to us if you need any assistance. Thank you for your support and happy fire cooking!
HoC Customer Service Team 🔥🔥🔥
Great Product
Good value, quick delivery and most importantly great product, couldn’t ask for anything more.
2. juni 2024
Besvarelse fra House of Charcoal
Hi Rob,
Thank you for such a great review!
Its good to know we've ticked all your boxes. If there is anything else you need do let us know. We're happy to help.
Thank you for choosing British and happy fire cooking!
HoC Customer Service Team 🔥🔥🔥
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.