Fast efficient service and delivery Great product, long lasting even on a September evening which is quite late in the year for a BBQ up here in NE Scotland, clean charcoal lovely for chicken and fi... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Love checking out the HoC website to see what they are offering. Always great service with very fast delivery. Wouldn’t go anywhere else for my charcoal.
Brilliant charcoals along with encouraging web and newsletter info on the various charcoal types and cooking methods. First dirty bbq last night, and certainly not the last! House of Charcoal's passi... Se mere
Virksomheden har svaret
Very fast delivery, birch charcoal without any chemical aftertaste, which was what I wanted the most! Because even the best parameters such as the length of burning time are not as important as clean... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om House of Charcoal
Skrevet af virksomheden
House of Charcoal
House of Charcoal
Our Roots
Our Roots
Grilling Green
Grilling Green
There are so many reasons why we should be buying sustainable, natural and pure British charcoal, the main one of which is that it’s some of the best barbecue charcoal you can buy anywhere!
House of Charcoal is a testament to our passion for fire cooking, the right way.
Kontaktoplysninger
4,8
Fremragende
224 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
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Besvarelse fra House of Charcoal
Hi Mini,
Thank you for the 5⭐ review!
We’re so pleased to hear you’re enjoying the charcoal and that the delivery was quick and efficient. Hearing that everything was "perfect" truly makes our day.
Thanks again for choosing us. Here’s to many more great cooks ahead!
HoC Customer Service Team 🔥🔥🔥
Simple to use website
Simple to use website, with lots of helpful advice on what to cook / best uses of the specific charcoal types and a prompt delivery despite being ordered around Christmas.
30. december 2024
Besvarelse fra House of Charcoal
Hi Steve,
Thank you for such an amazing review!
Your experience is exactly what we aim for! We really wanted our site to be a knowledge source and are really pleased you found it useful.
If there is anything else you'd like to see us cover, please do share, your feedback is greatly appreciated.
In the meantime, here’s to many delicious cooks ahead, fuelled by the best British charcoal!
Happy Fire Cooking!
HoC Customer Service Team 🔥🔥🔥
Besvarelse fra House of Charcoal
Hi Nick,
Thank you for your fantastic review!
To hear that you found the ordering process easy and that your delivery arrived on time lets us know we are on the right track! We’re so pleased we could provide a seamless experience for you!
Thanks again for choosing us and for all your support!
Happy fire cooking and Merry Christmas!
HoC Customer Service Team 🔥🔥🔥
Amazing service and value for money
Amazing service and value for money. And whittle and flame is the best charcoal out there
12. november 2024
Besvarelse fra House of Charcoal
Hi Daniel,
Thank you for your amazing review!
We’re really pleased you’re happy with our service and see the value in British made Charcoal.
We couldn’t agree with you more! Whittle and Flame produce some of the most exceptional charcoal there is, and it’s fantastic to know you think so too.
Happy fire cooking!
HoC Customer Service Team 🔥🔥🔥
Birch charcoal
Very fast delivery, birch charcoal without any chemical aftertaste, which was what I wanted the most! Because even the best parameters such as the length of burning time are not as important as clean charcoal without chemical additives, thus a healthy meal! I intend to try different types of wood. Until next time. Best regards.
7. oktober 2024
Besvarelse fra House of Charcoal
Hi Dariusz,
Thank you for sharing your thoughts with us!
There is nothing like a clean, natural charcoal burn and we are so pleased you got what you wanted! It’s exactly what we aim for so you can enjoy the purest flavours in every meal.
We couldn’t agree more; quality charcoal with no chemical additives makes all the difference. We’re excited for you to explore our other charcoal options and continue elevating your cooking experience.
If you need any advice we're here to help so do get in touch.
Until next time keep the flames high and keep burning British!
HoC Customer Service Team 🔥🔥🔥
Very efficient service order was with…
Very efficient service order was with me the next day. Informed of delivery times immediately
29. oktober 2024
Besvarelse fra House of Charcoal
Hi Stephanie,
Thank you so much for the amazing feedback!
We’re so pleased to hear that your order arrived in great timing and that you found our delivery updates helpful.
At HoC our goal is to make your experience as seamless as possible, so it’s great to know we hit the mark!
We look forward to your next visit! Keep burning British!
HoC Customer Service Team 🔥🔥🔥
Good selection of charcoal
Good selection of charcoal and excellent speedy delivery. Prices a little on the high side
1. november 2024
Besvarelse fra House of Charcoal
Hi Thomas,
Thank you for your review!
We pride ourselves on the British charcoal brands we have partnered with and are really pleased we were able to get it to you when you needed it.
A little goes a long way with all our charcoals so whilst they may be slightly more expensive than imported brands, it is vastly more efficient, great quality, sustainable and 100% natural.
Thanks again for choosing House of Charcoal and for all your support!
HoC Customer Service Team 🔥🔥🔥
Besvarelse fra House of Charcoal
It is a pleasure to work with you and supply such an outstanding venue with the best fuel in the world for your fires!🔥🔥🔥
Fantastic knowledge.
Fantastic knowledge.
As I’m new to using a Kamado BBQ/ Smoker , James has been very helpful with recommendations, will definitely be using House of Charcoal again
21. oktober 2024
Besvarelse fra House of Charcoal
Hi Duncan,
We love only one thing more than selling the best charcoal in the world, and that's receiving feedback like yours.
Discovering the difference charcoal makes to your fire cooks can be quite a journey and it was great starting you on that, and we look forward to many more interactions as your plans unfold.
Thank you for the post and it's greatly appreciated!
Keep us up to date please!
Thanks again for choosing House of Charcoal and for your support!
Team HoC 🔥
Delivered quickly and as ordered.
Delivered quickly and as ordered.
Quality of product was really good.
9. oktober 2024
Besvarelse fra House of Charcoal
Hi Peter,
Thank you for taking the time to share your experience with us.
We’re so glad to hear your order arrived quickly and that you’re happy with the quality of our charcoal.
Your support means a lot to us, and we look forward to providing you with the best service and the best charcoal in the world!
Happy fire cooking!
HoC Customer Service Team 🔥🔥🔥
Speedy delivery to NI
2. oktober 2024
Besvarelse fra House of Charcoal
Hi There,
Thanks so much for your feedback! We’re really happy to hear that your delivery to Northern Ireland was quick and hassle free.
We appreciate your support and look forward to getting your next order to you just as smoothly.
Keep burning British!
HoC Customer Service Team 🔥🔥🔥
Besvarelse fra House of Charcoal
Hi,
Thank you for your 5⭐ review!
At HoC we pride ourselves on providing great service and the best charcoal Britain has to offer. We appreciate your feedback, it means a great deal!
Until your next order, keep the flames high and keep burning British!
HoC Customer Service Team 🔥🔥🔥
Besvarelse fra House of Charcoal
Hi Stu,
Thank you for your fantastic review! It’s great to hear that you’re enjoying our selection of British charcoal and our service ticks your boxes!
Your support is incredibly valuable to us, we’re dedicated to ensuring you have the best experience possible.
We look forward to your next visit! Keep burning British!
HoC Customer Service Team 🔥🔥🔥
Really high end stuff
Quick and efficient service, great selection
14. august 2024
Uopfordret anmeldelse
Besvarelse fra House of Charcoal
Hi,
We appreciate your 5⭐ review!
A great charcoal selection and an efficient service is what we strive for. At House of Charcoal, we’re committed to providing the best for our customers, and your feedback inspires us to keep raising the bar.
Thank you for choosing House of Charcoal and enjoy the best charcoal in the world!
HoC Customer Service Team 🔥🔥🔥
Besvarelse fra House of Charcoal
Hi Peter,
Thank you for taking the time to share your experience with us.
It’s great to hear that you’re enjoying our Yorkshire charcoal. If there's anything else you need or if you have any questions, feel free to reach out. We're always here to help!
Thank you for choosing us and happy fire cooking!
HoC Customer Service Team 🔥🔥🔥
Fast delivery
Fast delivery, well packaged and superb product. You'll never use another charcoal again.
30. august 2024
Besvarelse fra House of Charcoal
Hi Sam,
Thank you for your 5⭐ review!
We're really pleased your delivery arrived in good time and your happy with the packaging, and the quality of our charcoal.
Knowing we've earned your loyalty, lets us know we are on the right track. We aim to ensure you always get the best for your grilling. If you need anything else or have more feedback to share, just let us know!
Thank you for supporting us. Until your next order, keep the flames high and keep burning British!
HoC Customer Service Team 🔥🔥🔥
Don’t use s**t charcoal
Met these guys at meatopia and was really impressed with their process and products. Had my first delivery last week and the order process was swift and easy. Delivery came quick and yeah… don’t use s**t charcoal!
2. september 2024
Besvarelse fra House of Charcoal
Hi Mr McLaren,
Meatopia was a blast wasn't it...?? Thank you so much for stopping by and hanging out with us.
We’re really pleased to hear that you were impressed with our process and charcoal options.
We’re also glad to know that your recent order was swift and easy, and that delivery was quick. We’re here to ensure you get nothing but the best of British charcoal for your grilling needs!
If you ever need anything else or have more feedback to share, just let us know. Thank you for choosing House of Charcoal and enjoy the best charcoal in the world!
HoC Customer Service Team 🔥🔥🔥
Great selection of charcoal
Great selection of charcoal, speedily delivered, and a competitive price
27. august 2024
Besvarelse fra House of Charcoal
Hi Anton,
Thank you so much for your 5⭐ review!
Its great to know you’re pleased with our selection of charcoal, the speed of delivery, and the competitive pricing we offer.
Delivering great service and the best British Charcoal is priority, and it’s wonderful to know we hit the mark for you. If you have any questions or need further assistance, feel free to reach out anytime.
Thank you for choosing us and happy fire cooking!
HoC Customer Service Team 🔥🔥🔥
Clear on delivery times
Clear on delivery times , delivered what I wanted. Could only be better if it matched Amazon on free delivery and speed
21. august 2024
Besvarelse fra House of Charcoal
Hi Alex,
Thank you for your review and for highlighting your positive experience!
We’re glad to hear you received exactly what you wanted. Just to let you know, we offer free delivery on orders over £70.00, and our express delivery service applies to orders placed before 2pm. As your order was placed after 2pm, it was despatched the following day.
We appreciate your feedback on delivery speed and will keep it in mind as we continue to improve our services. If you have any other suggestions or need further assistance , please feel free to reach out.
Thanks for supporting and we look forward to your next order. Until then, keep the flames high and keep burning British!
HoC Customer Service Team 🔥🔥🔥
Arrived speedily and delivered…
Arrived speedily and delivered according to my instructions
19. august 2024
Besvarelse fra House of Charcoal
Hi Geoff,
Thank you for your 5⭐ review!
We are really happy to hear that your order arrived quickly and was delivered just as you instructed.
At HoC we take great pride to ensure our customers receive their orders as requested, so it’s fantastic to know we hit the mark for you.
If there’s anything more we can assist with or if you have any other feedback, please don’t hesitate to get in touch.
Thank you for choosing House of Charcoal and enjoy the best charcoal in the world!
HoC Customer Service Team 🔥🔥🔥
Dette er Trustpilot
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