Fast efficient service and delivery Great product, long lasting even on a September evening which is quite late in the year for a BBQ up here in NE Scotland, clean charcoal lovely for chicken and fi... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Love checking out the HoC website to see what they are offering. Always great service with very fast delivery. Wouldn’t go anywhere else for my charcoal.
Brilliant charcoals along with encouraging web and newsletter info on the various charcoal types and cooking methods. First dirty bbq last night, and certainly not the last! House of Charcoal's passi... Se mere
Virksomheden har svaret
Very fast delivery, birch charcoal without any chemical aftertaste, which was what I wanted the most! Because even the best parameters such as the length of burning time are not as important as clean... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om House of Charcoal
Skrevet af virksomheden
House of Charcoal
House of Charcoal
Our Roots
Our Roots
Grilling Green
Grilling Green
There are so many reasons why we should be buying sustainable, natural and pure British charcoal, the main one of which is that it’s some of the best barbecue charcoal you can buy anywhere!
House of Charcoal is a testament to our passion for fire cooking, the right way.
Kontaktoplysninger
4,8
Fremragende
224 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
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Besvarelse fra House of Charcoal
Hi Hamish,
Thank you for the 5 star feedback we really appreciate it.
Delighted to hear the charcoal hit the mark and everything arrived on time.
Here’s to many great cooks ahead 🔥
Team HoC 🔥🔥🔥
Great product,very well packaged and…
Great product,very well packaged and delivered on time at a reasonable price.
5. marts 2026
Besvarelse fra House of Charcoal
Hi Mr Brown,
Thank you for the great feedback. This is exactly what we love to hear!
We’re delighted to hear you’re happy with the charcoal, the packaging, and that everything arrived on time. It really means alot.
Keep burning British!
Team HoC 🔥🔥🔥
Great Service and Advice
Well packaged and delivered within 24 hours.
Helpful advice before hand on choosing which charcoal.
Excellent Service.
5. marts 2026
Besvarelse fra House of Charcoal
Hi Steve,
Thank you for the wonderful feedback! We really appreciate you taking the time to share it.
We’re so pleased to hear that everything arrived quickly and safely, and that the advice helped you choose the perfect charcoal. That’s exactly the experience we aim to provide.
Thanks again for choosing us. Here’s to many great cooks ahead!
Team HoC 🔥🔥🔥
First order
The order was slightly delayed, but I was kept informed all through the process. Order arrived in excellent condition
2. marts 2026
Besvarelse fra House of Charcoal
Hi Andrew,
Thank you for taking the time to leave a review and for placing your first order.
We are really pleased to hear everything arrived in excellent condition and that the updates along the way were helpful. Just to reassure you, your order was placed on Sunday 1st March, picked, packed and dispatched on Monday 2nd March, and delivered Tuesday morning at 9:38am, so I’m glad it reached you quickly and safely.
We always aim to make the process as smooth as possible, from ordering through to delivery, so your feedback genuinely means a lot to us.
If there’s anything we could have done to make your experience a full 5 star one, we’d love to hear, we’re always looking at ways to improve.
Thanks again for your support and we hope to keep the fires burning for you again soon
Team HoC 🔥🔥🔥
First class service and product from real people.
Living on a little known Island, my request for charcoal was greeted enthusiastically. A transport solution was quickly found at reasonable cost and the charcoal was on its way in a couple of days. The service from this friendly company is superb. You talk to real people who are enthusiastic to help. The product they supply is second to none and quickly received.
25. februar 2026
Besvarelse fra House of Charcoal
Hi Geof,
Thank you so much for taking the time to leave such a kind review.
We were really happy to receive your request and help you get some of the best of British Charcoal. Finding the right transport solution as quickly as possible was the priority for us, so it’s great to hear everything arrived smoothly.
We really appreciate your comments about the team as well. We’re a small group of people who genuinely love what we do, so being able to speak directly with our customers and help them get the right charcoal is a big part of that.
Thanks again for your support Geof. It truly means a lot to us.
Keep burning British!
Team HoC 🔥🔥🔥
Easy to use website
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra House of Charcoal
Hi Rickl,
We love to hear this thank you!
We’ve worked really hard to make the website as easy and straightforward to use as possible, so it’s great to know it’s doing exactly what it should.
Within just a few quick clicks, you can have great quality charcoal at your doorstep, ready to fire up.
Thanks for choosing us!
Team HoC 🔥🔥🔥
The best charcoal
30. januar 2026
Besvarelse fra House of Charcoal
Hi Mat,
Coming from you, that means everything.
Thank you for always backing us and flying the flag for British charcoal. Your support doesn’t go unnoticed. It’s a privilege to fuel the food you create.
Here’s to many more epic cooks ahead.
Keep burning British!
Team HoC 🔥🔥🔥
If you want some of the best quality UK…
If you want some of the best quality UK charcoal then this is the place and it arrived the next day. Thank you
28. januar 2026
Besvarelse fra House of Charcoal
Hi There,
This is exactly what we love to hear!
We’re incredibly proud of our British charcoal, so knowing you rate it as some of the best means a lot to the whole team. And next day delivery? That’s how it should be.
We’ll be ready and waiting whenever you need to fire things up again.
Thank you!
Keep Burning British!
Team HoC 🔥🔥🔥
Great charcoal
Great charcoal! Quite expensive and usual shoddy delivery experience. Charcoal is outstanding so worth it.
5. januar 2026
Besvarelse fra House of Charcoal
Hi Will,
Thank you for your review - its much appreciated and we welcome all feedback.
Like the saying goes, you get what you pay for and we appreciate in these tough times there are other choices you can make for your charcoal. Buying British though not only secures you the best charcoal there is, but it is incredibly efficient so a little goes a long way. There is also the painstaking work that goes into sourcing truly sustainable hardwoods from our british woodlands and the meticulous production process that makes a high carbon level, pure and natural charcoal.
This delivers a beautiful charcoal that is pure, 100% natural, totally sustainable and the very best you can cook with. The bags brim with charcoal given its lightness and lack of chemicals, plus high carbon level charcoal is light in weight so you get more in the bag.
Lots to take in there but in essence, british charcoal is reassuringly expensive so you are safe in the knowledge you are cooking with the best, your food will taste like it should and also you are advocating a truly sustainable product that is not destroying ancient rainforests or mangroves (shudder) or sad to say, slavery.
Did you know that 10% of work slavery is involved in charcoal making (WHO 2024). Something we should be very aware of.
On your delivery experience we will look into that. We work with our partners because we want the experience to be as good as possible and anything short of that is unacceptable. Please accept our apologies if this was shoddy as you describe, and we will feed this back to ensure it does not happen again.
Thank you for your purchase once again and we look forward to continuing our journey with you.
Team HoC 🔥🔥🔥
Fantastic item
Fantastic item! The ordering and delivery process was smooth and efficient.
4. januar 2026
Uopfordret anmeldelse
Besvarelse fra House of Charcoal
Hi Veronika,
It's good isn't it! So happy that you are happy and you recognise just how good our British made charcoal is. For sure it's a game changer and one sure fired way (excuse the pun) of upping your outdoor cooking game. It is the most important ingredient after all!
Thank you for your 5* review and don't hesitate to get in touch if you have any future needs.
Bring on the fire!
Team HoC 🔥🔥🔥
Great Service
Good service with quick delivery and great quality Charcol, will use them again
17. december 2025
Besvarelse fra House of Charcoal
Thank you for your 5* review - it is greatly appreciated as it reaffirms our mission to deliver a seamless experience and also the best charcoal you can cook with.
We look forward to hearing how you get on as you cook over fire using the best of British made charcoal, hewn from sustainable British trees.
Thank you again and see you soon!
Team HoC 🔥🔥🔥
Dorset Charcoal
A beautiful bag of Dorset produced charcoal was promptly delivered. I am so glad to be able to purchase home grown charcoal with all the benefits that this brings. Long live British Charcoal! Thank you House of Charcoal for your very informative site.
9. december 2025
Besvarelse fra House of Charcoal
Oh you flatter us but don't stop!
We love that you recognise the importance of charcoal in your cooks and we could not agree more.
British charcoal is by far the best you can cook with and advocates like your good self will only strengthen our mission to cook with the best (and also reduce the demand on the poor quality, chemically soaked imported stuff that only encourages deforestation and sadly, slavery).
Thank you for your feedback - it means a lot!
Team HoC 🔥🔥🔥
Every brand and model is simple to…
Every brand and model is simple to ignite and delivers exactly as promised! The HoC website offers outstanding guidance for both newcomers and seasoned users. I strongly suggest it.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra House of Charcoal
Hi Danielle,
We love reviews like yours and very much appreciate the time you have taken to feed back. One of the key elements in our journey was to bring charcoal into the equation as an ingredient and hearing that we have delivered both for notices and experts is really satisfying!
Not wishing to rest on our laurels, we have a big job to do to move people over to British charcoal as it's the best you can cook with - as you have stated!
Really appreciate your feedback and review - thank you.
Yours
Team HoC 🔥🔥🔥
Besvarelse fra House of Charcoal
Hi Wannus,
Thank you for your review and we are proud of our great British charcoal and appreciate your feedback that everything was straight forward from point of order to delivery.
It would be good to hear how it wasn't a 5* experience as we strive to deliver the best overall service we can, so our Customer Care team will drop you a message and touch base.
Thank you again and we appreciate the time you have taken to feed back.
Team HoC 🔥🔥🔥
Besvarelse fra House of Charcoal
Hey Jaygee,
We agree!!!!
The British charcoal we sell is indeed great and thank you for supporting our cause and buying British grown and made. It makes a huge difference to change the UK's buying habits for charcoal and protect our British forests one bag at a time!
It's also pleasing to hear that the delivery was also very good as it's important we are able to deliver quickly to avoid a last minute rush to the garage forecourt (shudder!!!).
Happy cooking and thank you again.
Team HoC 🔥🔥🔥
Arrived on time and exactly what ordered
20. november 2025
Besvarelse fra House of Charcoal
Hi Jennifer,
We love to hear that delivery of your British charcoal order was as you needed and you are happy with your order!
It makes a big difference to receive such feedback so we know we are on track.
Thank you for taking the time to share your 5* review.
Happy cooking on the best charcoal!
Team HoC 🔥🔥🔥
charcoal arrived quickly but have not…
charcoal arrived quickly but have not used the charcoal yet.
17. november 2025
Besvarelse fra House of Charcoal
Hi David,
Thank you so much for taking to the time to leave a 5* review.
Good to know that your order arrived quickly as expressed delivery is such an important part of our service - being a little more prepared and planned stops those last minute trips to the garage forecourt or supermarket for emergency charcoal (shudder!!!).
Do let us know how you get on and we trust you will be delighted as, after all, British charcoal is the best you can cook with on so many levels.
Thanks again for your review.
Team HoC 🔥🔥🔥
Next day delivery when ordered before…
Next day delivery when ordered before the cut off time. Excellent communication. Have ordered from this company before and the charcoal/firebricks/fire starters are all locally sourced, burn really well, and I will order from this company again.
28. oktober 2025
Besvarelse fra House of Charcoal
Hi Hilary
Thank you so much for your 5* review - it means so much to us that our customer are loving what we do and how we do it.
It's really important to us that our customers are bought in to our story of buying British grown and produced charcoal as it is without doubt the best in the world.
See you soon and thank you again!
Team HoC 🔥🔥🔥
Absolutely fantastic experience with…
Absolutely fantastic experience with House of Charcoal! The delivery was impressively quick, and everything arrived perfectly packaged. The cherry charcoal is simply beautiful — high quality, clean-burning, and gives such a rich, smooth flavour. You can really tell the difference compared to regular charcoal. Excellent products and top-notch service — highly recommended!
27. oktober 2025
Besvarelse fra House of Charcoal
Hi Charlie
That's one hell of a review and we can't thank you enough. We are working tirelessly to convert people from the garage forecourt (yuck!!!) over to the best charcoal in the world - British charcoal - but know we have to be super informative on which charcoal to buy based on burn properties and flavour profile - together with a seamless delivery experience.
Your review has assured us we are on the right track and we're delighted with your feedback.
Thank you so much and look forward to hearing from you again soon.
Flame on 🔥🔥🔥
Team HoC
Besvarelse fra House of Charcoal
Hi Sara,
It is so good of you to leave a lovely 5* review and delighted you are all set to create magic in the real fire of the best charcoal in the world!
Keep in touch and thank you again.
Team HoC 🔥🔥🔥
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