Excellent customer service! We had to switch delivery locations and there were some mix ups. But Hospital Gift Shop was responsive, helpful and went above and beyond to make sure our delivery made it.... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Despite ordering within the same day cutoff, they were unable to deliver until the next day. Despite ordering 2 items, a flower basket and a balloon bouquet (6 - It's a boy) , only a flower... Se mere
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I needed to quickly find a quality snack gift that could be delivered to a hospital room on the same day. I was delighted when I found the Hospital Gift shop because their products looked good, were... Se mere
Virksomheden har svaret
I am so thankful I ordered flowers through you guys! The arrangement my sister received was so beautiful. The communication is top notch as well!
Virksomheden har svaret
Virksomhedsoplysninger
Om HospitalGiftShop.com
Skrevet af virksomheden
HospitalGiftShop.com | Same Day Hospital Gift and Flower Delivery
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
Same-Day Bedside Delivery
We offer guaranteed "same-day" delivery on select items!
Need to get a gift to your loved one in the hospital today? Any of our gift items in our Same Day Delivery category would be a great choice! From flowers, to balloons to yummy chocolate gift baskets! Our gifts are sure to bring a smile to your loved one's face! (Note: Order's must be placed before 1pm in the recipient's time zone in order to eligible for same-day delivery).
Kontaktoplysninger
16950 Via de Santa Fe, Suite 5060-151, 92067, Rancho Santa Fe, USA
- 5672677600
- customerservice@hospitalgiftshop.com
- hospitalgiftshop.com
3,9
God
16 t anmeldelser
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Har besvaret 100 % af deres negative anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The flower was 3 days late
The flower was 3 days late - had to change the address from the hospital for my friend, who's flowers never showed up, to her house. It was a pain in the neck. Each day I had to check up and see where the flowers were.
23. maj 2026
Besvarelse fra HospitalGiftShop.com
We’re very sorry for the delay and frustration you experienced with your order. We understand how disappointing it was to have to change the delivery location and repeatedly follow up for updates. Sending flowers should be a thoughtful and easy experience, and we apologize that this caused added stress instead. We truly appreciate your feedback and are sorry for the inconvenience.
Not what I was expecting
I was very disappointed in the arrangement that was sent. It looked like someone just took scrap pieces and stuck them in a vase and added water. Every flower was yellow no variety like I thought I would be getting. For the amount I paid and the expensive delivery fee to take up a few floors to be delivered it was definitely not worth it. I live a few hours away and wanted to send my niece something to brighten her day. I was told I could order from gift shop at hospital and they do really nice flower arrangements, this one was not what I would consider nice. I hate even making a review like this but I can’t express enough how disappointed I was. Atleast it’s the thought that counts.
21. maj 2026
Besvarelse fra HospitalGiftShop.com
Thank you for sharing your feedback. We’re truly sorry to hear how disappointed you were with the arrangement that was delivered to your niece. We understand you were hoping to send something bright and beautiful to lift her spirits, and we regret that the bouquet did not meet your expectations in appearance or value. We were not made aware of these concerns at the time of delivery, but we sincerely appreciate you bringing them to our attention. Your feedback is important to us, and we’re sorry this experience left you feeling let down.
The gift I ordered was not acknowledged…
The gift I ordered was not acknowledged to my friend for over 10 days and she was out of the hospital. The website said it would be delivered 24-48 hours after purchase. Very dissatisfied!
22. maj 2026
Besvarelse fra HospitalGiftShop.com
We’re very sorry to hear about your experience and understand your frustration with the delay. We know how disappointing it is when a gift meant to brighten someone’s hospital stay is not received in the expected time frame. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
Besvarelse fra HospitalGiftShop.com
Thank you for your kind feedback! We’re so happy to hear the flowers were beautiful and delivered on time. We truly appreciate your support and the opportunity to help with your special delivery!
Great communication
Great communication. I placed an order but it could not be delivered due to hospital resrictions. I had continous communication and offered to make accomodations for the floral arrangment. Three weeks later the flowers were permitted to be deliverd by hospital requirements and they were. The service was impecable!
22. maj 2026
Besvarelse fra HospitalGiftShop.com
Thank you so much for your thoughtful feedback! We’re glad we could stay in communication throughout the process and work with the hospital’s restrictions to ensure the flowers were eventually delivered. We truly appreciate your patience and kind words, and we’re so happy to hear you found the service impeccable!
It made my nephew smile for the first…
It made my nephew smile for the first time since he went into the hospital.
21. maj 2026
Besvarelse fra HospitalGiftShop.com
Thank you for sharing this with us. Knowing we were able to bring a smile to your nephew during such a difficult time truly means so much. We’re honored to have been a small part of lifting his spirits, and we’re wishing him all the very best in his recovery.
Not reliable
I ordered flowers on a Thursday and it is Monday and the patient has still not received them. And I have already paid $80.
21. maj 2026
Besvarelse fra HospitalGiftShop.com
We’re very sorry for the confusion and frustration surrounding your order. Our records show the delivery was completed on 5/27, but we understand how upsetting it must have been to feel uncertain about the status of something so important. We appreciate you bringing this to our attention and apologize for the concern this caused.
Besvarelse fra HospitalGiftShop.com
Thank you so much for your kind words! We’re thrilled to hear you were happy with the service and that our team was able to go above and beyond to make the delivery happen. We truly appreciate your support and your thanks!
Almost 2 days late
Almost 2 days late. No customer service responses. Website would not update information.
19. maj 2026
Besvarelse fra HospitalGiftShop.com
We’re very sorry for the delay and the lack of communication regarding your order. We understand how frustrating it is when updates are not available and messages go unanswered, especially when you’re trying to check on a delivery. We truly appreciate your feedback and apologize for the disappointment this experience caused.
Awful Experience
I had placed an order at 11 o’clock in the morning after my friend had her baby and they said you had to place it by 1 PM for it to be delivered same day. It was about 6 o’clock at night and it still had not been delivered, so I reached out to the company and received an automated email that sometimes deliveries take “ into the early evening evening “ I finally found a phone number, and I called probably 10 times where nobody answered and just said leave a message and will call you back because they were on the other line assisting other people. It was about 8 o’clock at this time, and I finally received an email around 8:30 that the delivery was delayed until the next morning. The next morning at 9:15 in the morning, I got an email that it was delivered and although frustrated I was glad that it was finally there. I reached out to my friend about two hours later to see if she had received anything cause I hadn’t heard from her, which was odd. She told me she had not received anything. I called the company, now it being about 1230, and they said oh the email was sent by mistake. It’s on the truck now to be delivered. This whole experience was horrible and I will never use this company again or recommend that anybody use this company. Next time, just call the gift shop directly as I’ve had great interactions with the hospital gift shop. Very disappointing.
20. maj 2026
Besvarelse fra HospitalGiftShop.com
Thank you for sharing your experience. We’re truly sorry for the frustration and confusion surrounding your order. We understand how important it was to get something delivered quickly to celebrate such a special moment, and we know we let you down with the delay, mixed delivery updates, and difficulty reaching our team. We completely understand your disappointment and appreciate you taking the time to let us know what happened. Your feedback is important and helps us do better moving forward.
Service was prompt
The app was easy to use. Service was prompt and the bouquet was beautiful. The vase was not as pictured, but the bouquet was very close & stunning.
20. maj 2026
Besvarelse fra HospitalGiftShop.com
Thank you for your thoughtful feedback! We’re so happy to hear the app was easy to use, the delivery was prompt, and that the bouquet was beautiful. We appreciate your understanding regarding the vase substitution, and we’re glad the arrangement was still stunning and close to what you expected.
Besvarelse fra HospitalGiftShop.com
Thank you for your kind feedback! We’re so glad your order arrived quickly and that we could get it delivered within 90 minutes. We truly appreciate your support and hope to help again whenever needed!
Besvarelse fra HospitalGiftShop.com
Thank you for your feedback. We appreciate your business and will continue working to improve our service and provide a better experience for all of our customers.
These people run a terrible business
These people run a terrible business. I ordered a new baby boy flower arrangement. They sent a small vase of a few PINK flowers. The advertised bouquet was yellow with flowers that were fresh. My son said,”I hope you didn’t pay for these?” Terrible customer service. Offered to refund half but never did. I don’t know where all of these reviews came from but I had a horrible experience. I have pictures but don’t see anywhere to post them here.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra HospitalGiftShop.com
We are very sorry to hear that you were disappointed with your order. We understand how important it is for a new baby arrangement to arrive looking fresh and appropriate for the occasion. While substitutions can occasionally be necessary based on availability, we never want a customer to feel let down by what was delivered. We were in contact with you throughout the process via email and text and also provided a delivery confirmation. We sincerely apologize that the final bouquet did not meet your expectations. To make this right, we will be issuing a full refund. Thank you for your feedback, as it helps us continue improving both our products and service.
Scam
The order was not delivered to hospital before check out, and I would have preferred an option to cancel, but was rudely pushed into a home delivery of a sub-par arrangement.
16. maj 2026
Besvarelse fra HospitalGiftShop.com
We sincerely apologize for the frustration and disappointment caused by this experience. We understand how upsetting it is when an order does not arrive before a patient is discharged, especially for such an important occasion. Our intention in offering home delivery was to ensure your recipient still received your thoughtful gift, never to make you feel pressured. We are truly sorry if our communication came across as rude or dismissive. We also regret that the arrangement did not meet your expectations. We appreciate your feedback and will use it to improve both our communication and service moving forward.
The delivery person delivered to the…
The delivery person delivered to the wrong person and confirmed with me the recipient received the flowers, when they did not. The flowers were ultimately delivered the next day and were much smaller than the photo I selected.
14. maj 2026
Besvarelse fra HospitalGiftShop.com
We sincerely apologize for the confusion and frustration caused by this delivery experience. Delivering to the wrong recipient and providing an incorrect delivery confirmation is not the level of service we strive to provide. We are glad the flowers were ultimately delivered, but we understand your disappointment with both the delay and the size of the arrangement compared to the photo selected. Your feedback is important to us, and we will be addressing these issues with our delivery team to help prevent this from happening again. Thank you for bringing this to our attention.
Bad experience
I ordered 2 items. One made it to the room the other did not. I called customer service and there was NO answer. I left a message and never got a return call. I sent an email and was basically told that it was delivered and there was nothing you could do about it. That was NOT a helpful response. The flowers were FINALLY located.
15. maj 2026
Besvarelse fra HospitalGiftShop.com
We sincerely apologize for the frustration caused by this experience. We understand how upsetting it was to have one item missing and then feel unsupported when trying to reach customer service. While we are glad the flowers were eventually located, we regret the lack of communication and appreciate you bringing this to our attention so we can improve our service moving forward.
Being able to send cards from the…
Being able to send cards from the hospital giftshop directly to a patient is a wonderful service for friends and family who are out of town or unable to visit the hospital.
I wish it was available at every hospital and care facility.
17. november 2025
Besvarelse fra HospitalGiftShop.com
Thank you so much for your kind words. We’re grateful to help friends and family stay connected with their loved ones during important moments, even from afar. We truly appreciate your support!
I was under the impression when I…
I was under the impression when I ordered the balloons they would be delivered to the patient hospital room that day or at most the next. Otherwise I would not have used the in house shop
16. maj 2026
Besvarelse fra HospitalGiftShop.com
We sincerely apologize for the disappointment and understand your frustration. While we partner directly with many hospital gift shops for same-day room delivery, the hospital selected for this order was not one of our in-house partner locations, which is noted on the website during the ordering process. We understand the expectation for quicker delivery and appreciate your feedback as we continue working to make this information as clear as possible for our customers.
Patient did not receive the flowers
13. maj 2026
Besvarelse fra HospitalGiftShop.com
Thank you for bringing this matter to our attention. We are truly sorry to learn that the flowers were not delivered. As we were not notified of the issue at the time of delivery, we sincerely appreciate you letting us know so we can properly address it. Your satisfaction is very important to us, and we would like the opportunity to make this right. We have contacted you directly and look forward to resolving this matter with you.
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