We’ve been looked after by Horsepower for many years now and never more so than with the recent purchase of our E-Class Mercedes. It is an absolutely stunning car and, as ever, the team at Horsepower... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I’ve been using Horsepower for many years and they always provide excellent service when buying a vehicle or servicing I dropped in with a small trailer tyre to be repaired urgently late one aftern... Se mere
Virksomheden har svaret
I have been going to Horsepower for years and would not go anywhere else. So efficient, polite, honest, and reasonable what more could I possibly want especially as I am now not far off 80!! They are... Se mere
Virksomheden har svaret
I don’t like the fact that I wasn’t refunded my deposit when I wanted to change my mind about buying that particular car. I actually changed my mind because the car was old now I can’t afford the in... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
Unit 1 Sovereign Way, TN91RH, Tonbridge, Storbritannien
- 01732357182
- info@horsepower-motor-centre.co.uk
- horsepower-motor-centre.co.uk
4,5
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Big thank you to Danny and the team
Big thank you to Danny and the team, they were amazing, I just passed my test last week now and I picked up a car Thursday, everything was mechanically perfect and I was very satisfied, he gave it one more look over before I left and I’ve had no problems at all, I’m so happy I bought a car through this business, top notch service
2. oktober 2025
Besvarelse fra Horsepower Motor Centre
Hello,
Thank you for the fantastic review and congratulations on passing your test. We’re really pleased Danny and the team made the whole process so easy and that you’re happy with your new car. It’s great to hear everything has been running perfectly.
From all the team @ Horsepower 😊
Major problems with car not highlighted…
Major problems with car not highlighted and quite expensive. Good service, just not very informative
6. oktober 2025
Besvarelse fra Horsepower Motor Centre
Hi Chloe,
Thank you for your feedback. We’re sorry to hear you felt some issues were not fully highlighted and that the experience didn’t meet your expectations. We always carry out checks before sale and aim to be as clear and informative as possible.
From all the team @ Horsepower 😊
Great team and dedicated technicians
Duncan and the Horsepower team went out of their way to sort the problems on my car, all created by another garage doing questionable work. Highest of praise for the technicians who went above and beyond to find the problems - of which there were many!
Highly recommended.
26. september 2025
Besvarelse fra Horsepower Motor Centre
Hello Andrew,
Thank you for the brilliant review. We’re really pleased Duncan and the team were able to get everything sorted for you after the problems caused elsewhere. The technicians will be delighted to hear your kind words and praise. We really appreciate the recommendation.
From all the team @ Horsepower 😊
Besvarelse fra Horsepower Motor Centre
Hello Bartlomiej,
Thank you for the great feedback. We’re glad everything went smoothly and on time, and we really appreciate your recommendation to other MINI owners.
From all the team @ Horsepower 😊
would not buy from here again !
18. november 2024
Besvarelse fra Horsepower Motor Centre
Hello Ciara,
Thank you for leaving your feedback. We are sorry to see your comments, although we do not have any details here to understand what went wrong. If this is connected to a recent purchase, please get in touch with us directly so we can look into it properly. We always want the opportunity to help where we can.
From all the team @ Horsepower 😊
Friendly and informative
Friendly helpful service. No problems and found a lovely little car for my daughter to learn in.
29. september 2025
Besvarelse fra Horsepower Motor Centre
Hello Dave,
Thank you for the lovely review. We’re really pleased you found the right car for your daughter and that everything went smoothly. It’s great to know you were happy with the friendly and helpful service too.
From all the team @ Horsepower 😊
First time using Horsepower Motor…
First time using Horsepower Motor Centre Tonbridge and will be using again. Booked a full service excellent price, communication, video advising on advisories and curtesy car.
25. september 2025
Besvarelse fra Horsepower Motor Centre
Hi Tara,
Thank you for the great review. We’re really pleased your first visit went so well and that you were happy with the price, communication, video update and courtesy car. It’s lovely to hear you’ll be using us again.
From all the team @ Horsepower 😊
A GARAGE YOU CAN TRUST
The staff are always helpful and friendly. I trust them .
The work carried out is always well done and I would recommend this garage to all my friends.
Thankyou
29. september 2025
Besvarelse fra Horsepower Motor Centre
Hello Mrs Boardman,
Thank you for your lovely review. We’re so pleased to hear you feel confident trusting us with your car and that the team always look after you well. Your kind words and recommendation mean a lot to everyone here.
From all the team @ Horsepower 😊
The salesman did everything he said he…
The salesman did everything he said he would for my stepfather when he bought a car from him 😁
26. august 2025
Besvarelse fra Horsepower Motor Centre
Hi Pennie,
Thank you for the lovely review. We’re so pleased your stepfather was well looked after and that everything promised was delivered. We’ll be sure to share your feedback with the team.
From all the team @ Horsepower 😊
It was a pleasure dealing with Danny
It was a pleasure dealing with Danny. He was very helpful and friendly. He was happy to drive car with us as passengers on test drive. It was a pleasure that he was so helpful and answered questions very well. We would recommend your company.
15. september 2025
Besvarelse fra Horsepower Motor Centre
Hi Caroline,
Thank you for the lovely feedback. We’re so pleased Danny made the whole experience friendly and helpful for you, and it’s great to hear he answered all your questions so clearly. Your recommendation means a lot to us.
From all the team @ Horsepower 😊
Horsepower is the one for me
I have been going to Horsepower dating 2011 and I have continued to deal with them all these years because of my trust of them that is why I have given them this score thank you very much
My trust for them
PS on reflection I think I have been going to Horsepower before 2011
About 2006 when i drove a SLK Sharen a friend at work had recommended Horsepower to me then and they had started to look after my car so it is almost 20 years now thank you
N L
8. september 2025
Besvarelse fra Horsepower Motor Centre
Hi Nat,
Thank you for your fantastic review and for trusting us since 2011. Your loyalty over so many years means the world to us and we’re really proud to have earned that trust. It’s always a pleasure to look after you.
From all the team @ Horsepower 😊
Besvarelse fra Horsepower Motor Centre
Hi Andy,
Thank you for the kind feedback. We’re really pleased you found the team both friendly and professional.
From all the team @ Horsepower 😊
Besvarelse fra Horsepower Motor Centre
Hi Paula,
Thank you for the lovely review. We’re really pleased to hear you’re consistently happy with the service.
From all the team @ Horsepower 😊
Great service
Great service, kept informed every step of the way via video link. Definitely recommend
26. august 2025
Besvarelse fra Horsepower Motor Centre
Hi James,
Thank you for the great review. We’re really pleased you appreciated the video updates and that you’d recommend us. It means a lot to the team.
From all the team @ Horsepower 😊
Very good & friendly staff with a great…
Very good & friendly staff with a great service.
26. august 2025
Besvarelse fra Horsepower Motor Centre
Hi Andrew,
Thank you for the kind review. We’re really pleased you found the team friendly and the service great, that’s exactly what we aim for.
From all the team @ Horsepower 😊
Prompt efficient friendly service
20. august 2025
Besvarelse fra Horsepower Motor Centre
Hi Roi,
Thank you for the great feedback. We’re really pleased you found the service prompt, efficient and friendly.
From all the team @ Horsepower 😊
Land Rover Freelander 2 HSE
The transaction with Horsepower was relatively straightforward with an opportunity to see and test drive the car and inspect it before committing to purchase. This car was sold as a 'Part exchange to clear' vehicle leaving the obligation on a prospective purchaser to view and assess the vehicle,sold without 'any major mechanical or electrical defects'. Since purchase it has covered some 500 miles and various small cosmetic defects consequent upon age have been remedied. I hope it will serve us well. I would not recommend purchasing a vehicle in this way without some mechanical experience or independent inspection particularly as a rather racey overview of the limited service history was provided together with an MOT dated 20.06.2025 with some advisories which had not been attended to. Also Horsepower were unable to make any arrangement for delivery or offer transport from the local train station for collection. Nevertheless customer service was polite at all times.
11. august 2025
Besvarelse fra Horsepower Motor Centre
Hi Victor,
Thank you for taking the time to leave such a detailed review. We are pleased to hear you found the transaction straightforward and that you were given the opportunity to test drive and inspect the Freelander 2 before committing.
As you rightly point out, this vehicle was clearly advertised as a part exchange to clear, meaning it was sold at a lower price and on the basis that the buyer inspects and assesses the car for themselves. We always recommend that customers looking at older or higher mileage vehicles consider an independent inspection if they are unsure, and we are glad you were able to make an informed choice.
We note your comments about the MOT advisories and service history. These were disclosed at the point of sale and priced into the deal, but we will take your feedback on board about how they are presented in future.
We are sorry we could not assist with transport or delivery on this occasion, although we are pleased you found our team polite and helpful throughout.
We hope the Freelander continues to serve you well and thank you again for your fair and constructive review.
From all the team @ Horsepower 😊
79 Days for Repair & Unsafe Courtesy Car
I am writing this review to warn potential customers that Horsepower Motor Centre knowingly sold me a faulty car due to cost cutting by not replacing the timing chain and tensioner when they fitted a new cylinder head.
Here is the crucial fact: At the point of sale, the salesperson Jason explicitly told me the white Mini Cooper needed a replacement cylinder head, claiming the original had been "poached for another mini that was sold." I was quite happy that they were fitting a new cylinder head as the car had done 72000 miles, so having a top end engine rebuilt was attractive from a reliability prospective.
I collected the car with its new cylinder head 2 weeks later. Unfortunately and annoyingly, 1500 miles later, it suffered a catastrophic failure, failing to start one morning and was returned via my RAC account.
The car then sat at their garage for 40 days before they diagnosed what was wrong with it.
It then took over 79 days while they still failed to repair it. The experience was a nightmare: • They also changed their story when I got the finance company involved. claiming the head was "faulty from the start."
After 3 weeks while the car sat doing nothing, I asked for a courtesy car because I wanted to support them all the way rather than working against them. The courtesy car they provided was not road worthy with a non-functioning headlight and sidelight—a police officer pulled me over and told me to get it fixed urgently. I emailed them about the issue and it fell on deaf ears and I got no response. The A/C on the 2010 Honda Jazz also didn’t work, which I asked to exchange the car for another one.
The problem with the car was clearly caused by their because putting the new head on the car they cut corners by not replacing the timing chain and tensioner. 1500 miles later the chain jump a cog and sent the timing out bending two valves.
Still trying to work with them while they didn’t replace it or fix the Honda’s lights. They eventually replaced the valves on the Mini and put the head back on, only for it to start leaking water. This meant that the cylinder head needed to be removed again and be sent away to be skimmed.
I gave them a final ultimatum to give me a legal courtesy car or I would reject the vehicle which I was legally able to do.
In the end, after losing total confidence in their ability to help me, I handed the car back. They provided only a partial refund and even deducted an extortionate admin fee.
DO NOT TRUST THIS COMPANY WITH YOUR MONEY. I strongly advise against it
22. august 2025
Uopfordret anmeldelse
Besvarelse fra Horsepower Motor Centre
Hi Eric,
We're sorry that things ended this way, but we do want to clarify a few important points for anyone reading.
First, the car in question was sold with a brand-new cylinder head, which you were made aware of at the time and was a major preventative repair that cost us over £1,500 (on a £3,500 car).
There were no signs at the time to suggest a timing chain issue, and the vehicle covered significant mileage before your fault developed. When the car was returned to us, we diagnosed the issue and began work, including replacing valves and removing the head again for testing.
We provided you with a courtesy car during this period, entirely free of charge. Although we accept this repair took longer than ideal due to workshop volume and parts supply delays, we remained in contact and shared video updates throughout.
When you later decided to reject the vehicle, we accepted this without resistance.
The refund was processed in line with your finance company’s instructions and included a mileage deduction that was calculated by the lender, not by us.
We genuinely regret that we couldn’t reach a better outcome together, but we’ve acted throughout with transparency and in line with both the law and industry standards.
If you have any further concerns or questions, please do reach out to us and we will do our best to help.
From all the team @ Horsepower :-)
Super friendly and helpful with the…
Super friendly and helpful with the sale and information on the car, the yeti I got was as advertised, would buy another car from here again, highly recommend.
Jason I think was the guy that helps me so thanks to him and the other staff
18. august 2025
Besvarelse fra Horsepower Motor Centre
Hi Stephen,
Thank you for the great review. We’re really pleased you’re happy with your Yeti and that everything was as advertised. Jason and the rest of the team will be delighted to hear your feedback. Thanks again for the recommendation and we look forward to seeing you again in the future.
From all the team @ Horsepower 😊
Poor workmanship left my car in an un roadworthy condition.
I had my car serviced and given an Mot at Horsepower Tonbridge. The car failed the Mot due to the two front suspension arms requiring replacement and were duly replaced by the garage. A week later whilst on holiday a loud knocking noise from the front of the car developed. I took the car into a local garage who advised me that the bolts on the nearside front suspension arm were loose where they had not been securely tightened and that there was an oil leak from the sump where the garage that serviced the car had not sealed the bolt to the sump properly.
I took the car back to Horsepower but had to wait day for the leaking sump to be fixed. What should have been 30 minute job took over 2 hours as a new sump plug had not been sourced prior to my second visit.
On my first visit the garage refunded me the bill I had to pay on holiday. I asked for a goodwill payment as my wife and I had been grounded for a day and a morning awaiting my un road worthy car to be put right. I was offered a free Mot the following year which I grudgingly accepted. However after being messed around with the repair to the leaking sump I once again requested some compensation for the disruption to my holiday and the time spent having the work done only to be ignored and left feeling that rather than me being inconvenienced it was me inconveniencing the garage.
I have written two letters to their CEO at different addresses without a reply.
Their HO Email address on the web appears to be invalid.
They are fine when things go right but due to this experience I will not be using the again or recommending their services.
14. juli 2025
Uopfordret anmeldelse
Besvarelse fra Horsepower Motor Centre
Hi Mr Pavlou,
We're genuinely sorry to read this and disappointed that, despite our efforts to put things right, you're still unhappy. As you’ve mentioned, we replaced both suspension arms during your visit, and when you reported a concern the following week, we took your feedback seriously. We covered your holiday garage bill without hesitation and offered a free MOT as goodwill, which you accepted at the time.
Regarding the sump plug, we acknowledge the delay during your return visit and apologise again for the inconvenience caused. However, the vehicle was inspected, made safe and fully roadworthy, and all follow-up work was completed without charge.
We did reply to your initial letter in person at the time of your visits, and we're sorry to hear you've since struggled to reach us via post. Our contact details are up to date on our website, and we’re happy to speak further if needed.
We always aim to be fair, even when things don't go perfectly. We're grateful for your past custom and wish you the very best going forward.
From all the team @ Horsepower :-)
Dette er Trustpilot
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