I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rea... Se mere
Virksomheden har svaret
Outstanding service from Horizon! I ordered the Bosch ConnectModule and later realized I needed the housing to finish the job. Both items were delivered incredibly fast, one after the other. My bike i... Se mere
Virksomheden har svaret
I bought my Heybike through the my work cycle scheme. The process was so easy and once I had my certificate I used the Horizon Mobility website to purchase my bike. It was really straightforward and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Kontaktoplysninger
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, Storbritannien
- hello@horizonmicromobility.com
- horizonmicromobility.com
4,7
Fremragende
278 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Shimano steps e7000
Wasn't sure about ordering from this site as there so many sites offering what you want so I went in a bit blind ,but turned out to be a great service fully updated and would order again
29. april 2024
Besvarelse fra Horizon Micromobility
Hi David,
Many thanks for your review. Why weren't you sure about the site? We think it looks awesome 😀
Excellent all round.
19. april 2024
Great service
Great service, quick postage and very helpful in assisting me to choose the right product (cable for my ebike external battery).
16. april 2024
Besvarelse fra Horizon Micromobility
Hi Jamie,
Thaks for your review 😀
Besvarelse fra Horizon Micromobility
Hello - thanks for leaving a review. Happy to hear you're back on the road 😀
Really friendly
Really friendly, great offer, fab communication!
Wish they were based a bit closer. :)
19. april 2024
Besvarelse fra Horizon Micromobility
Hi Kat,
thank you for the kind review - we're not that far away.... just the other end of the A4.
Enjoy your Estarli 😀
Tread carefully.
Update of this review following a subsequent purchase. Their banner headline of guaranteed no quibble returns is not true and willfully misleading. I'd recommend avoiding a company prepared to mislead in this way, or at very least be aware of the small print and ignore the bigger boasts.
A stockist of wide range Bosch ebike accessories. Quick delivery and despatch of a part that my local ebike dealer would have had to order in.
Update re reply - You have a large banner saying 'no quibble' on the product page, then you reply that small print means you're not quibbling. What a joke! Make the banner clear that t&c's apply to no quibble, and I'll remove this review. In the meantime just accept that you're misleading people. Subject to terms of course!
8. april 2024
Besvarelse fra Horizon Micromobility
Thanks for updating your review regarding our "no quibble guarantee". No quibble means that customers can return items within 30 days without having to provide an explanation. The goods must be new and unused and in a re-saleable condition. No quibble doesn’t mean that customers can return the items for any reason they choose. So it doesn't allow customers to break the seal on boxes, fit components and then return them - in this case the goods are then not new, unused and re-sellable. Our full terms and conditions are stated on the website and on the particular item you purchased we also added extra details so that as much information as possible could be provided to you before purchasing the item.
Great service and communication
Great service and communication. Questions answered promptly. I asked for a different colour after I’d placed the order and told it was as no problem. Bike turned up in the allocated time.
Would definitely recommend this company.
Thank you
3. april 2024
Besvarelse fra Horizon Micromobility
Hi Jamie,
Thank you for leaving a review. Enjoy your new Tenways e0bike
All the best
The Customer Services Team
Excellent service from Matt
Excellent service from Matt, the CGO600 Pro was already assembled and waiting for my test ride. I was not disappointed. Well worth the 400 mile round trip.
8. april 2024
Besvarelse fra Horizon Micromobility
Hi David,
Thanks for your review and thanks for travelling so far to visit us. We're glad to hear that you're happt with the service provided.
All the best
The Customer Services Team
Good service
Good service even though there was a delay from the manufacturer they kept me informed so wasn't worried.
18. marts 2024
Besvarelse fra Horizon Micromobility
Hi Michael,
Thanks for leaving your review. We hope you visit ourwebsite again in the future.
Fast delivery,no quibble replacement…
Fast delivery,no quibble replacement when I made an error in ordering. Will use these guys again
18. marts 2024
Besvarelse fra Horizon Micromobility
Hi Chris,
Many thanks for your review - enjoy your Bosch purchase :)
Great price.
Great service and response about late delivery and good will offer. (due to Brexit customs check's)
Best price compared to several other online stores.
Will deal with again for similar consumales.
18. marts 2024
Besvarelse fra Horizon Micromobility
Hi Keith,
Thanks for taking the time to leave a review for your recent purchase.
Easy purchasing process
Easy purchasing process, quick to respond to any queries, updated progress throughout.
18. marts 2024
Besvarelse fra Horizon Micromobility
Hi David,
Many thanks for your review - enjoy your new Kiox 500 display
Highly recommended thank you and fast…
Highly recommended thank you and fast delivery 10/10 5*****
18. marts 2024
Besvarelse fra Horizon Micromobility
Hi John
Many thanks for your review
Extremely fast delivery
Extremely fast delivery, well packaged, good price. Very happy with the service provided by this company.
15. marts 2024
Besvarelse fra Horizon Micromobility
Hi Paul,
Thank you for leaving us a review, we look forward to you ordering from us again in the future.
Fast delivery and great communication.
11. marts 2024
Besvarelse fra Horizon Micromobility
Hello,
Thank you for your review, glad your order arrived quickly
Very helpful chat line
Very helpful chat line, useful suggestions and support and excellent product delivered quickly. Great prices !!
11. marts 2024
Besvarelse fra Horizon Micromobility
Hi Aaron,
Thank you for the review, happy to hear you're happy with the service provided.
All the best
The Customer Services Team
Arrived on time and in good condition item was as ordered very happy.
Arrived on time and in good condition
27. februar 2024
Besvarelse fra Horizon Micromobility
Many thanks for your review. Hope to see you again :)
Besvarelse fra Horizon Micromobility
Hi
Many thanks for your review
Excellent product an definitely suites…
Excellent product an definitely suites the equipment fitted to
19. februar 2024
Besvarelse fra Horizon Micromobility
Hi John,
thank you for taking the time and leaving a review
All the best
The Customer Services Team
Efficient and effective service at…
Efficient and effective service at responding to my questions and needs. They sent the appropriate order very quickly.
13. februar 2024
Besvarelse fra Horizon Micromobility
Hello,
Thanks for your review.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.