I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rea... Se mere
Virksomheden har svaret
Outstanding service from Horizon! I ordered the Bosch ConnectModule and later realized I needed the housing to finish the job. Both items were delivered incredibly fast, one after the other. My bike i... Se mere
Virksomheden har svaret
I bought my Heybike through the my work cycle scheme. The process was so easy and once I had my certificate I used the Horizon Mobility website to purchase my bike. It was really straightforward and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Kontaktoplysninger
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, Storbritannien
- hello@horizonmicromobility.com
- horizonmicromobility.com
4,7
Fremragende
278 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good selection of products, prompt delivery
Good selection of quality products at competitive prices. Prompt delivery as well.
16. juli 2026
Second bike bought from Horizon
Second bike bought from Horizon. Clear communication, quick delivery, once again extremely satisfied with the overall experience
6. juli 2026
Friendly & efficient.
I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in.
The whole deal was sorted out quickly and efficiently over the phone and by email. A few days later my bike was delivered to my door in Scotland.
No dramas whatsoever.
Friendly and knowledgeable staff.
Highly recommended.
23. juni 2026
The back brake light plug-in adapter…
The back brake light plug-in adapter was not compatible.
26. maj 2026
Besvarelse fra Horizon Micromobility
Sorry to hear that - this is an HX X9 brake lever and is for the HX X9 electric scooter - it only fits the HX X9 electric scooter. Also the brake lever doesn't connect to the back brake light the cable is the cut out for the motor. Please return and we'll issue a refund.
Good advice and delivered on time
20. april 2026
Besvarelse fra Horizon Micromobility
Many thanks for your review
Absulety fantastic service!!!
Absulety fantastic service!!!! Great bike and Matt is really helpful and responsive!!!! I would 1000% recommend!!!!
8. maj 2026
Besvarelse fra Horizon Micromobility
Hi Rocio - thank you for your kind words
Besvarelse fra Horizon Micromobility
Hi Denise - many thanks for your review
Besvarelse fra Horizon Micromobility
Thanks James
Good comms and very easy to deal with
Good comms and very easy to deal with. If he couldn't get to the phone, the 'chat' was answered quickly.
12. maj 2026
Besvarelse fra Horizon Micromobility
Hi John - many thanks for your review
Good communication and service.
11. maj 2026
Besvarelse fra Horizon Micromobility
Hi John - Thanks for taking the time to leave a review
Bought an engwe engine x from them…
Bought an engwe engine x from them through the cycle 2 work scheme. Can't fault the service, really helpful. Delivery was quick and easy. Love the bike, can't wait for warmer weather so I can commute on it.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Horizon Micromobility
Hi Mark - thanks for your review, hope you're enjoying the Engwe!
Generally good and friendly service…
Generally good and friendly service loses a star as communication and updates could have been more frequent and earlier.
5. maj 2026
Besvarelse fra Horizon Micromobility
Hello Chris,
Thanks for your review. There does tend to be periods when we wait for couriers to collect or confirm delivery and for admin tasks such as DVLA registration to take place. While it may seem nothing is happening we do have a company policy of only updating customers when there has been a change. However we have had a number of customers mention similar so we will now provide timelines and dealines so if they haven't heard back by a date then please contact us. We do get so many customer chasing their order hours or the following day asfter it was placed - we're not Amazon.
Excellent customer service
Recently purchased a Fiido X 2025 from Horizon Micro Mobility and overall I’ve had a really positive experience.
In particular, Matt has been incredibly helpful throughout the whole process. Communication was excellent from start to finish, especially with all the delays and shipping updates around the new Fiido stock arriving in the UK. Every question I had was answered quickly and clearly, and he went out of his way to reassure me regarding my full order, including the additional battery and accessories.
The bike was professionally assembled before delivery which was a huge help, and the courier booking process was smooth as well.
I also really appreciated the honest and responsive customer service after delivery. It’s refreshing dealing with a company that actually replies promptly and keeps customers informed.
Would definitely recommend Horizon Micro Mobility to anyone looking at buying an e-bike, especially if customer support is important to you.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Horizon Micromobility
Hi Nikhil,
Many thanks for yoru kind words and your understanding through your order process.
Besvarelse fra Horizon Micromobility
Many thanks for your review
Quick and secure to order and prompt delivery
Quick to order securely, quick to deliver at a fair price. Better than most online retailers.
29. april 2026
Besvarelse fra Horizon Micromobility
Hi Stephen, thanks for your review
Good online communication and support…
Good online communication and support before purchasing, great delivery and on time
28. april 2026
Besvarelse fra Horizon Micromobility
Many thanks for your review
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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