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Horizon Micromobility Anmeldelser 

278
•
TrustScore 4.5 ud af 5

4,7

Cykelbutik
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Skriv en anmeldelse

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... Se mere

Bedømt til 5 ud af 5 stjerner

We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rea... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Outstanding service from Horizon! I ordered the Bosch ConnectModule and later realized I needed the housing to finish the job. Both items were delivered incredibly fast, one after the other. My bike i... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I bought my Heybike through the my work cycle scheme. The process was so easy and once I had my certificate I used the Horizon Mobility website to purchase my bike. It was really straightforward and... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Cykelbutik

Skrevet af virksomheden

Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories

Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

278 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,7

Alle anmeldelser

(278)

59 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 5 ud af 5 stjerner

Great

Excellent bike with perfect packaging. Delivery was quick.

26. november 2025
Horizon Micromobility-logo

Besvarelse fra Horizon Micromobility

Hi
Thank you for leaving us a review

Bedømt til 5 ud af 5 stjerner

Excellent service from horizon

Excellent service from horizon, they kept me well informed regarding my bike order via NHS cycle scheme. The bike was assembled by them and delivered via there delivery service fully built and in excellent condition. I am very happy with my ado ultra.

18. september 2025
Horizon Micromobility-logo

Besvarelse fra Horizon Micromobility

Hello
Many thanks for leaving a review, we hope you're enjoying your new e-bike 😀

Bedømt til 5 ud af 5 stjerner

Excellent service

Ordered 2 electric bikes through Horizon an Engwe 3 boost and the ADO air pro both ordered and collected made up within 2 weeks. Matt was extremely knowledgeable and explained all workings of the bikes to us. Highly recommend and very appreciated of excellent service all round.

10. oktober 2025
Horizon Micromobility-logo

Besvarelse fra Horizon Micromobility

Hi
thanks for your review for the Engwe and ADO e-bikes.
Kind regards
The Customer Services Team

Bedømt til 4 ud af 5 stjerner

Excellent knowledge and advice

Excellent knowledge and advice, helpful guidance and great to be able to try the bikes out before making such a substantial purchase. Communication during the order process could have been a little better (there was a long wait from the manufacturer) but in general great to work with them and much appreciated - very happy with my bike!

29. august 2025
Horizon Micromobility-logo

Besvarelse fra Horizon Micromobility

Hi - thanks for your review. There have been a number of delays this summer with Estarli's product and unfortunately we've not had any news on when bikes would be available. We're sorry we didn't provide updates with your order.

kind regards,
The Customer Services team

Bedømt til 5 ud af 5 stjerner

Matt was extremely helpful

Matt was extremely helpful
Love my bike and will definitely be recommending

10. oktober 2025
Horizon Micromobility-logo

Besvarelse fra Horizon Micromobility

Hi Tom - many thanks for your review. How's the bike have you assembled it?

Bedømt til 1 ud af 5 stjerner

Totally bad experience for Cycle2Work scheme

I approached Horizon Micromobility to purchase a bike through Cycle2Work Halfords scheme. After several emails and communication exchange with the Customer Services, I got a quote for a bike and additional safety equipment (revised 4 times to get it right). I specifically asked the company whether the bike was available and they confirmed twice through email that the bike would be available early September and I should submit the quote to secure a bike as soon as they are in stock. I applied submitting the quote end of August, waived the waiting period, and once the order was confirmed by all parties, the Customer Service of Horizon Micromobility told me the bike is out of stock and will be available in November!!!! This is such an unprofessional retailer! I trusted them because of the high reviews but they totally don't worth it! They just lie to you to get your money!

8. september 2025
Uopfordret anmeldelse
Horizon Micromobility-logo

Besvarelse fra Horizon Micromobility

Hi Fani - we're sorry you feel the need to leave a poor review 🙁, especially after we explained exactly the situation with you earlier today. So that other customers reading this know the full situation, most of what Fani says is correct, apart from the fact that we lie, a flick through our reviews would indicate otherwise. As mentioned by Fani the bike requested was not available until last week, the bike came into stock and has now sold out again - this happens, especially this summer thanks to the weather. We didn't receive your cycle voucher until Friday and as soon as it was processed we were informed that the bike was out of stock again. We then informed you of when the stock was due in and if you wished to go ahead with the order or if you wanted us to cancel it. We in no way tricked you into placing the order as there is no benefit to us in either an upset customer or in receiving an order from the Halfords scheme due to the high commission fees that they charge and them not paying dealers for 6 weeks. Just because you think this is the case doesn't make it true.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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