I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rea... Se mere
Virksomheden har svaret
Outstanding service from Horizon! I ordered the Bosch ConnectModule and later realized I needed the housing to finish the job. Both items were delivered incredibly fast, one after the other. My bike i... Se mere
Virksomheden har svaret
I bought my Heybike through the my work cycle scheme. The process was so easy and once I had my certificate I used the Horizon Mobility website to purchase my bike. It was really straightforward and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Kontaktoplysninger
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, Storbritannien
- hello@horizonmicromobility.com
- horizonmicromobility.com
4,7
Fremragende
278 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quick and efficient delivery
Quick delivery, ensured the order was correct and good value.
19. juli 2023
Besvarelse fra Horizon Micromobility
Hi Ian,
Thank you for taking the time to leave a review. If you need any further Bosch parts in the future please check us out.
Happy e-Biking
All the best
The Customer Services Team
Besvarelse fra Horizon Micromobility
Hi Yevgen
Many thanks for taking the time to leave a review.
All the best
The Customer Services Team
Besvarelse fra Horizon Micromobility
Hi Michael,
Thanks you for talking the time to leave a review. We hope the SmartPhone Grip adds to your e-bike enjoyment.
All the best
The Customer Services Team
Great service and products
great customer service, they listen and advise and deliver exactly as they promised
3. juli 2023
Besvarelse fra Horizon Micromobility
Hello,
Many thanks for your review. We hope you're pleased with your purchases 😀
All The Best
The Customer Services Team
Pain relief, on expensive items :-)
When the battery on my e-bike expired, I knew that I was going to take a bit of a financial hit, compared to purchasing a car battery. After the shock of the reality sunk in, I took to trawling the net to soften the blow to my retirement nest egg. That's when I found Horizon Micromobility. They had the best price for the very specific item that I required, and by some distance. So while I was prepared to wait, considering the amount that i had saved. In reality, I did not have to wait long at all, as it was in stock and shipped out to me 5 days later. So thank you to them for putting me back on two wheels, in the least painful way!
18. juni 2023
Besvarelse fra Horizon Micromobility
Hi Marc,
Thank you so much for your review. We're chuffed that your retirement nest egg didn't take too big a hit - however we're jealous of anyone who is retired... we're counting down the days!
As your nest egg is still intact please visit us again should you need anything else for your e--bike.
Happy Cycling...
All the best
The Customer Services Team
Brilliant customer service
Brilliant customer service. Supportive and knowledgeable. Highly recommend
17. juni 2023
Besvarelse fra Horizon Micromobility
Hiya,
Many thanks for taking the time to leave a review.
All the best
The Customer Services Team
Communication was first class with…
Communication was first class with answers to all questions within minutes even outside of work hours. I would use again 😉
9. juni 2023
Besvarelse fra Horizon Micromobility
Hi David,
Many thanks for your kind review. We're happy you were pleased with the service we provided.
All the best
The Customer Services Team
Besvarelse fra Horizon Micromobility
Thank you very much for your review.
All the best
The Customer Services Team
Prompt delivery
Prompt delivery, the correct part and reasonably priced.
Had difficulty getting this part from other vendors - for an eScooter.
Second time doing business with Horizon.
29. maj 2023
Besvarelse fra Horizon Micromobility
Hello - thank you very much for your review and repeated business.
All the best
The Customer Services Team
Good Communication
Great Price, and were quick to explain an email sent in error saying the item had been despatched when it hadn't, which wasn't a problem as I knew it was a special order item. Arrived quicker than estimated too.
1. juni 2023
Besvarelse fra Horizon Micromobility
Hello,
Thank you for taking the time to leave a review.
All the best
The Customer Services Team
Besvarelse fra Horizon Micromobility
Hi
Many thanks for leaving a review.
All the best
The Customer Services Team
Besvarelse fra Horizon Micromobility
Hi Peter,
Many thanks for your review. We hope you visit us again when looking for spares for your e-bike.
All the best
The Customer Services Team
Simply Outstanding
Really helpful - try before you buy on site was brilliant, everything about the bikes I was interested in clearly explained.
Would definitely use again.
Very pleased with my new Tenways ebike.
31. maj 2023
Besvarelse fra Horizon Micromobility
Hiya, Many thanks for your review.
All the best
The Customer Services Team
Ordered a lcd screen for x7 pro scooter…
Ordered a lcd screen for x7 pro scooter turned up the very next day couldn’t fault the company at all part has been fitted and now my scooter is back up and running or shall I say scooting thank you horizon
22. april 2023
Uopfordret anmeldelse
Besvarelse fra Horizon Micromobility
Hi Michael,
Thank you for your review - glad to hear you're back scooting.
All the best
The Customer Services Team
Very bad experience with this guys
Very bad experience with this guys, I heard 1 off my friend got same issue water in scooter and electric part was affected by water , the guy sale it to a mechanic with half price the guy is realising what bad product ordered, but me I will not lose half of my money is broken more then 1 month ...x9 scooter very bad experience is dead for more then 1 month ...600£ flying for this company for free....CHOOSE DIFFERENT COMPANY AND MODEL OF SCOOTER ASWEEL... I contact already Citizen advise because this scooter not have enough warranty 6 month warranty, less then a kid toy ...be careful guy's x9 is not waterproof, and is not water splash ...warranty 6 month very doge read the article properly when you go for x9 very unquality the cables inside look very bad ....etc xiomi scooter from anywhere is better and better warranty not bby toy warranty like this company....guy's you are in uk 99% is whet and raining here how you can't sale it like this isolate it more respect your customers, I was waiting for 2 weeks for a replay from you , for the reviews you answer in hrs my scooter is broken from first week have problems
4. marts 2023
Besvarelse fra Horizon Micromobility
Yes that's right the scooter is not waterproof, very few scooters are. However this is clearly stated on the product page. We have also offered to repair the scooter with free labour. What we will not do is provide free parts when being blackmailed with poor reviews. The item is out of warranty and has been subjected to water. So if anyone is looking for a waterproof scooter please do look elsewhere as we only sell scooters with a water resistant / splash proof rating - but this is clearly stated on the product pages. :(
Your review is also not an accurate account. If you did have a problem within the first week then why did you decide not to inform us until 7 months later? Our staff have replied to every email professionally, politely and promptly. You have not waited 2 weeks for a reply. We have offered to repair the scooter with free labour, we have offered a discount on the required part. Yet you choose to bombard Trustpilot with 1 star reviews.
Besvarelse fra Horizon Micromobility
Hello Petar,
Many thanks for your review.
All the best
The Customer Services Team
HX X9 SCOOTER PARTS
Order parts for a HX X9 Electric scooter , paid express postage ( £6.95 )for quicker service to get to me , as was not a cheap order.
I could have paid less using DPD next day or even Royal Mail special delivery which is what I thought I was paying for ,as they did a cheaper postage Royal Mail £3.95 , but wanted it as it says Express , in my eyes that’s a quicker service and being dearer.
Lame excuse blaming Royal Mail , no you sent it cheapest post trying to make more money , DREADFUL.
As said parts will be returned and I’ll buy of EBay UK. Just wasted my time with this shop , I will update as more likely charge me return fee’s or the lame restocking fee . Would definitely USED a different shop if you are buying anything , now let’s wait for the lame excuses..
Dreadful service
Regards Simon Thompson
>…………………^
Update after there 1st comment, Fri 31st March 2022
I said I was returning not you and will have a full refund ,how and why do shops always try to lie..
As said dreadful service ,and you say not fair , you ripped me off on postage , then they offered a refund on postage only if I keep them , a company that makes you laugh ,, check other reviews.
Just a warning to people you buy new parts , but they are removed from a scooter ,not in correct packaging, wrapped in foam …they should come in little boxes .
27. marts 2023
Besvarelse fra Horizon Micromobility
We're sorry you're not happy with the Express deliver, it looks like you didn't read our shipping policy? This order was sent Express delivery which is a 1-3 day service, the goods were received and signed for on day 2, we don't think that deserves a one star review. I guess a five star review would be an order that was received before the order was placed? If you weren't happy paying £6.95 then why did you place the order? Please return the goods as already mentioned and these will be refunded according to our refund policy, threatening us will not alter this. Also we've noted that you were abusive to our staff earlier when they were trying to assist you - this really isn't acceptable.
Just a warning to people: when you buy new scooter parts from us, they are NOT removed from a scooter and they are in correct packaging in so far as they don't arrive in little boxes but wrapped in foam. We're the only importers of Kixin products in the UK, Kixin are the company who manufacturer HX, Turboant, Decent & Riley scooters. We import the scooters as well as spares and accessories in to the UK. These are all genuine products direct from the factory. They are taken off the production line, packaged and shipped to the UK. They are not packaged in little boxes.
Quality customer service
Quality customer service, fast delivery and item was well packaged and protected. Called to enquire about part had an immediate response, very good email correspondence and product was identified and sent. 100% customer focused company
15. marts 2023
Besvarelse fra Horizon Micromobility
Hi Stephen,
Thank you for your kind review. It's great to hear the customer service team were able to assist you.
Kind regards,
The Customer Services Team
Easy to navigate website and speedy…
Easy to navigate website and speedy despatch after purchase. I wish other retailers were this good
16. februar 2023
Besvarelse fra Horizon Micromobility
Hi Steven,
Thank you for your kind review. So glad you found the website easy to use.... we also wish other sites didn't over complicate the user experience.
Enjoy your new battery.
All the best
The Customer Services Team
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