HomeAgain Pet Recovery US Anmeldelser 

My Italian Greyhound got out of my yard through a gate that I was sure was locked. It was a thunderstorm. I was frantic and started driving around the neighborhood looking for him. My phone alerted after a minute or two. It was your person telling me he was found and connected me with the person who had him. The person who had him drove straight to my house and gave him back to me. I am so grateful to Home Again for their kindness, help and support. I would never use any other pet return service.

The company website is terrible. I could not renew my membership on the website and it doesn't allow you to post a picture of more than one animal. I have two cats, and only one picture appeared. I have uploaded 5 times, and picture is still not there for one of the cats.
Website kept telling me: System Error...We found this cart is already submitted. Please try after some time. The system then doesn't email you to tell you if your payment went through with a receipt. I had to call and pay over the phone. They told me to email them a picture of the cat and they will post it.

I am so incredibly thankful for the HomeAgain 24/7 Medical Hotline! My cat, Shiva, was having an issue with his paw today, and I was deeply worried. The team on the hotline was absolutely wonderful. They took the time to listen, clearly explained exactly what was going on, and provided the guidance and help I needed to handle the situation. Having access to such knowledgeable and comforting support at any time of day gives me immense peace of mind as a pet parent. I highly recommend their medical hotline service to anyone who wants the best care for their pets!

I need to cancel after the death of my dog. The site has no obvious way to cancel without calling or emailing. I think that is cruel and exhibits a lack of concern for your customers.

As many have complained, HomeAgain puts you through the registry process, only at the end to mislead you into thinking you need to buy a yearly subscription in order for the process to "complete." It will then send you numerous emails saying that your registration isn't "complete" even though I can clearly SEE that it is! All it wants is for you to buy the premium subscription, which is fine, but stop acting like YOU HAVE to buy it, or your registration didn't happen.

I rescue and adopt out cats and the vet clinic inserts the HomeAgain microchip. I've already paid for it. I then tell the adoptee to register and each and every time, they then get in touch with me, confused about whether they need to pay or what is happening. EACH TIME! It makes things soooo complicated.

I really hate this company but unfortunately I can't control whom the vet chooses to use. If you bring your pet to the vet for a microchip, ask for any company but this one.

These are the kinds of misleading marketing practices that gets you sued.

I been scammed. Ordered 2 expensive dog tags for each dog July 17th. They told me 3 different times it be 1-2 weeks this is September 4 2026 and no tags. No refund after renewing chips August 2026. I feel I been scammed. Might have to turn into BBB

This website and phone customer service is terrible. I called multiple times and was disconnected when trying to leave my info and deceased pet's microchip number. Maybe it was too early, idk. Then I tried the website, and there is NO WHERE to leave info that a pet has passed away! Apparently, they want to automatically renew the pet's membership?, with no way of deleting the pet, or turning off the auto renew. Very frustrating!

Renewed coverage for my existing pup and added our new puppy. Purchased a tag with her ID number on it July 21, 2026. It is now September 2, 2026. I still haven’t received the tag. I’ve contacted customer support several times who just said it’s on its way, just wait. Yesterday I spoke with a woman who agreed to refund my money because the tag has never arrived. While I was speaking with her I kept hearing loud laughter and shouting in the background. She kept putting me on hold which was fine until I realized she lied just to get me off the phone. As soon as the call ended, I get an email saying I can only request refund within 24 hours of my order. I called back and spoke to a rude customer service person who said the tag should be received this week. When I asked how he could tell - there is no tracking so they don’t know - he had no answer and hung up! I sent a follow up email regarding my request for a refund and have received no response. This organization used to be reputable. I don’t know what has changed but I recommend you go elsewhere for your pet ID.

Unable to use an email address with an email service used by millions around the world. This, due to an upgrade to their computer technology. Just another example of a company that does not care about customers and focuses only on upselling and making money. Avoid like the plague. I am registering my pet's chip with several other free services with de cent reviews both for rapidity of alerts, AND cusotmer care. I didn't have a choice initially and will let my vet know how horrible Home Again is based onn these numerous horrible reviews.

Nice technology for finding your pet, however they want $$$ to do it. Even though I paid through my VET they wanted proof I had paid to register my chip here. Website does not allow you to upload a photo of your pet.

I learned today (8/28/26) that the annual fee that I have been paying since 2015 was actually not an annual fee but a one time registration fee. At the end of the conversation,I asked the rep why I have been charged annually for 10 years if it was just a one time fee. She said the autorenew had been checked on my account for the premium membership. I asked her how much the regular membership was and she finally told me the premium membership fee was really a one time registration fee. I never know it was a one time fee or I would gave challenged it. I had to keep asking questions about what the annual fee provided if there was only a one time fee. It took several questions before she admitted the "annual" fee was really a one time fee. I had to ask the rep to unchecked the auto renew because she didn't correct it on her own. She would only refund the $26.99 recently charged but not the over $160 in overcharges since 2016. Very deceptive practices conning people to pay extra when it was not necessary. I missed out on the class action settlement in 2025 and have no recourse for the previous overpayments.

I would give this company ZERO stars.
I called another company my Vet said, the microchip was listed with. That company said, it was through Home Again. On
8-10-2026 - I called them to trans. my Pet’s microchip to my name. They said, I could access the existing acct. and just ‘change the password’. I could NEVER access the acct. I had nothing but trouble. I called them several times, they said, there was no technical issue on their end, to keep trying. I gave up. I also ordered a tag, never received a confirmation # yet they took the money from my acct.
I called them and told them I went with a reputable company, I want to cancel the tag or get a REFUND. They said, I couldn’t cancel the order, it takes up to 6 weeks for delivery, of course, I wouldn’t know this, coz I never received a order confirmation or any e-mail correspondence. He said, to wait 2 more weeks and if I don’t receive the tag, to call them back. I’m not wasting any more time on them. Nothing but FRUSTRATION!!
I filed a complaint with the BBB. This company is a SCAM! AVOID it at all costs! I’m warning people not to go with this company.
I would never trust them with my Pet’s important microchip info. if she was to become lost.

I called for help registering our cat and the young lady was VERY helpful and had us all straightened out in a few minutes. I found their website fairly well designed and was able to find all I needed without assistance. I assume the company made changed after those 1 Star ratings as I saw nothing like that.

The rep was rude and input incorrect information on my account. Now the rep has created an additional account that I cannot access with my new pet attached to the incorrect account. I have been on the phone almost 30 minutes with rep trying to get the info corrected. I've asked to speak with a supervisor still waiting. This is absolutely insane!!
UPDATE a supervisor called me to make sure my account was fixed she was also able to add my other dog which I could not get added I do appreciate the assist

I just called Home Again customer service to inquire about two tags for our dogs. The woman, I won't call her a lady, that I talked to was rude. I was asking about when I could expect my two tags, but she wanted to tell me about my dogs Premium Membership being expired and I should renew it. I told her that I called about tags, not Premium Membership, and she goes into trying to sell me a Premium Membership for a second time. I didn't get her name, but judging by the other reviews for Home Again, it wouldn't matter, apparently they have terrible customer service, and some terrible people working for them.

-quirky unreliable web site. Had to start over 5 times before I got my cat registered. Some information is saved but most I had to reinput.
-- Consider incorporating a "SAVE" option throughout the registration process.
- When finished, I hit ENROLL PET but was sent to BECOME a MEMBER option. I didn't enter any information but my account states that I did enroll!! I didn't add any CC info so hopefully I won't be charged for a membership.
-- Consider reworking your website to ensure "Enroll Pet Now" and "Enroll in Membership" are two completely separated options.

I devoutly hope this company is better at helping to locate lost pets than it is in taking information on its website!
It's not very reassuring when it shows expired membership after you've renewed it, and you don't receive a confirming email. Or when you add a dog's picture 6x and it doesn't show up.
Or when you can't change to automatic renewal.
So far what I'm paying for is uncertainty!
I wish I had been offered a different company's microchip!
My first dog is 5, and the situation has NOT improved!
After reading all the reviews on this company, which all say the same thing: the website doesn't work and customer service doesn't help, I have to question: why don't they do something about it?!!!

Called to update info, this company hung up on me twice and blamed me for the dropped calls. They gave me contradictory information, demanded I contact my ex spouse, and were utterly unhelpful. Never going to pay for their useless "premium" service again. Do not use this company.

Had trouble setting up the account because it had some sort of glitch but eventually got it going. Also trivial, but I had a pet on here who passed away. The moment I marked "deceased" he completely disappeared from the service - which was immediately hurtful and brought me to tears all over again. There either should have been a warning about deletion, or the account should be "stored" - or simply left alone.

So far it's helping me because no one is trying to take her