HomeAgain Pet Recovery US Anmeldelser 

Yesterday I tried to get contact info for a stray dog that I found who has a microchip - homeagain's website crashed, repeatedly, when I searched for the microchip number and was generally buggy and badly designed. I spoke with homeagain employees on the phone several times and they were also very unhelpful and, frankly, one of them sounded stoned. I think it's very important to get your pets microchipped but wish homeagain offerred a better service.

The first time I called some guy said the chip was from another company and then hung up on me, but the 5 star rating was for the call today the 6th of November, she was awesome and I got my cat registered, I love her thank you 😊

I was trying to enroll my pet online and the website would not accept the chip number. So I called and spoke to Michael in Oklahoma. He was VERY nice, VERY helpful and walked me thru everything. Having spent much of my working life in customer service, I know how hard it can be so I like to praise the reps who do a good job and Michael is one of those. Even tho it was midnight his time, he was patient and friendly and just all around terrific. Give him a raise!!!

The online interface is still buggy. The UI isn't intuitive. Since the vet sets up the name of the pet and the name of the owner before you leave the office, the UI should allow the owner to just input the tag #. Then the UI should pull up the information the vet put in and ask the owner to complete the rest of the information. Having to set up the account and have it then decide the number is assigned to a different pet and having to call tech support which was a night mare to deal with . .I hope this is isn't a preview of what I will have to deal with if I lose my pet.

Took way too long to report my pet was missing! Was just redicilous! Ive had all the information already entered and updated for years! Why have to go through the process over again! Time is precious in a lost pet situation! Inexcusable!

Want to take a trip down a frustrating journey? Try to transfer your pets from your spouse to yourself or vice versa. "Oh, that takes four weeks". Even though we are both here, listed as alternates on each others' accounts, and requesting it to be done?

Their offshore customer service seems unable to understand the context and no interest in assisting.

my husband passed away 4 yrs ago, our dog has his name, now they want a death certificate plus other documents, excuse me??? this is so bad!!

Home Again website is essentially non functional. Adding information on a pet results in glitches and unsaved information. Two new pets with recently purchased chips are listed as expired 4 days after chips were purchased. I've called repeatedly and the 2 reps I've spoken to are more focused on selling me a collar tag than fixing a problem. I'm registering my pets with Home Again chips with another chip registery for an additional cost. Home Again is THAT bad.

Can't get through to update my info!!

Thank you Homeagain!!
Our kitty, Baz, disappeared December 15, 2025 from outside our home. We did everything we could to find him, posted on every app or website, put up flyers, walked our neighborhood calling him, put up a sign in our front yard wall. We offered a large reward for his return. 280 days went by. 9 months. I thought he was gone forever. But on the 281st day, we got the call I never believed would come. Someone brought Baz into their office. They scan all new pets and we picked him up an hour later. If it weren't for Homeagain we would have never got him back!

Feels like a waste. Kept it for a year just in case but then I tried to get my last name updated on my account after getting married and they wanted excessive proof of identity (more than my bank). Stupid.

Very confusing and difficult to renew on line. Also customer service rep was very short and not kind or helpful.

This site is in decline. The website does not woirk. I had to contact assitance 3 times to get my pet on the site. I can't get the photo of her to stick. They overcharged me. The assistant I got was very hard to understaND.

It’s been two years and I still have to pay just to keep her on. Constantly changed my number hoping that one day I got a call that my baby will come home.

It is nearly impossible to sign in to this website. The verification procedure requires identifying objects in a grid of very grainy, extremely difficult to see, photos. I went through 8 grids of this and gave up.
Also, it is difficult to determine if basic enrollment is free or if there is an annual charge of about $18.
I'm looking elsewhere to enroll my pet in a lost-pet recovery by microchip service.

We enrolled our cat using this service's website about 3 years ago with no issue. Now we're trying to enroll our new cat, add info and a photo and keep getting an error message and cannot proceed. We also are not able to update our other cat's photo. Seems like the website needs some work.. frustrating since we do pay money for the premium membership. Not sure what to do now. What's the point of having a microchip through this service if you cannot even update your pet's information?

I appreciate the membership but ordering a couple of dog tags making 2 emails of complaints 2 phone calls. Getting a run around it takes 4-6 weeks. The order was done on the 16th,17th of August. Not hard to take some one’s money out of the bank they get it right away. I just received an envelope from HAPR only to receive 1 of the dog tags. Once again email them and called to find out about the second tag. Once I receive my tag I probably won’t be using their services come next year. My suggestion if you want the membership it’s good to have for what they offer. As for buying a dog tags and any products I suggest not to. AMAZON is a lot quicker for dog tags s or the pet store.

I unfortunately had the account under a different name and had to change it. I was not made aware that after having renewed that original account I would lose the benefits, even though I had only paid the renewal two hours prior to making the change. I therefore lost my original renewal money and had to pay the premium twice. Literally a waste of money. I heard home again was a really good tool to find pets if they lost and that’s why I trusted the system. How unfortunate they cannot work with the customers for something as simple as a name change when the payment that was literally just done.

Website sucks. Will not finish registering my pet without paying the subscription price. Also I have uploaded the picture and everytime I go back in the picture is gone. Are they still in business?

Used to be a great service, but they are clearly in decline. Adding a photo for my pet didn't work (it was repeatedly cleared) and responses from customer service were typical generic "here's how you set up an account" responses. Absolutely no help whatsoever. We'll be moving to a different service.