I chose Holts Gems as the designer and maker of our engagement ring due for several reasons, but mostly due to their customer service, where they were extremely attentive and helpful. I never felt any... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Alicja and the team at Holts helped me to design a bespoke gemstone ring for a special occasion. We looked at a variety of gemstones and talked through a number of possible designs, helping me get t... Se mere
I thoroughly enjoyed the whole process of choosing all the elements of my bespoke ring. Holts Gems were brilliant from start to finish, very knowledgeable, they expertly guided me through each step o... Se mere
Virksomheden har svaret
Seamless experience. I had the pleasure of being helped by May who struck the perfect balace of encouraging, knowledgeable, and incredibly friendly. I had absolutely no idea where to start and we e... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Based in London's Hatton Garden, Holts Gems are a second generation family business, specialising in bespoke engagement rings, fine jewellery, loose gemstones and bespoke jewellery design. We offer one of the largest collections of precious and semi-precious gemstones in the UK. Our team of highly trained Lapidaries are happy to fashion your gemstone into any shape according to your requirement as well as repairing or re-polishing a gemstone to its original condition. We also offer pearl and bead re-stringing, gemstone testing and jewellery valuation services. Since its opening in 1948, Holts Gems has come to symbolise the highest degree of expertise and integrity within the jewellery and gemstone trade. Holts Gems is proud to have been recognised for its exceptional standards of service, and consequently honoured with a number of awards, including the Luxury Business accolade at the Family Business of the Year 2014 and the Independent Retailer of the Year at the Retail Jeweller awards.
Kontaktoplysninger
1st Floor, 39 Greville Street, EC1N 8PJ, London, Storbritannien
- 02074055286
- info@holtsgems.com
- holtsgems.com
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A perfect anniversary gift…
I went to Holts for an anniversary gift on a very tight schedule, and the team was fantastic. Caitlin, in particular, was brilliant—she helped me design the perfect pair of earrings and ensured they were made on time. Alicja and the rest of the staff were also incredibly helpful throughout. A smooth, professional experience with a personal touch. I couldn't be happier with the result.

Besvarelse fra Holts Gems
Holts Gems and Alicja were such a…
Holts Gems and Alicja were such a pleasure to work with. I brought them my family heirloom emerald ring to remodel into a necklace. The team treated the project with the creative care, individuality and passion that comes through true professionalism. Now I have both a beautiful piece of jewellery, and a memory, to treasure and pass on. Would not hesitate to recommend.

Besvarelse fra Holts Gems
Very helpful and friendly service…
Very helpful and friendly service whilst being totally professional. We will be using Holts again.

Besvarelse fra Holts Gems
Easy, fast and beautiful
May was absolutely fantastic and incredibly helpful. I was actually out of country so had to organise everything via email only and May made this not only possible, but easy to manage. Holts Gems created something truly beautiful for me and at a very reasonable price too. Huge thank you to everyone at Holts Gems!

Besvarelse fra Holts Gems
Incredible service and gem repair
I visited London to find a specialist who could assess and re-polish a Paraiba that had been worn daily for over 10 years. After reading the reviews, I chose Holts.
I was welcomed by May, whose knowledge and passion for gemology were immediately clear. She assessed the stone under the microscope, explained the damage, and discussed the repair options with the engineer who would be doing the work.
When I returned a few weeks later, I met Alicja, who was equally professional and welcoming. The ring needed re-tipping, as expected, and the stone—made more challenging by an extra facet—required careful workmanship.
The result is outstanding. The ring looks immaculate, and the stone’s brilliance is better than when I first bought it.
As this was an expensive and highly sentimental piece, trusting anyone with it was a real concern. I’m extremely grateful to May, Alicja and the team for delivering such high-quality work at the agreed price and within the promised timeframe.
I wouldn’t hesitate to use Holts again for any future jewellery repairs or purchases. In a crowded London market, they truly stand out.

Besvarelse fra Holts Gems
The only place to buy from in the Hatton Garden maze
Amy, May and Simei were all so attentive and helpful with expert knowledge snd guidance. Quality service throughout. Highly recommend.

Besvarelse fra Holts Gems
Service from May was excellent she…
Service from May was excellent she listened to my requirements came up with a suitable option and her communication on the purchase was faultless. Can highly recommend

Besvarelse fra Holts Gems
Best wedding rings experience
We were looking for a queer friendly place to purchase our wedding bands. Holt Gems came up in our search, and from a bad start to the day from previous ring appointments, we didn’t have high expectations. However, as soon as we stepped in, we felt welcome and communication via email has been brilliant from before and after our initial appointment. May showed us a multitude of various designs and styles that she thought would suit our engagements rings, as well as others. After lots of trying on, we managed to choose our dream rings. She was attentive and it felt like talking to a friend as we discussed what we wanted individually and our wedding. Thank you for making our experience so easy and we can’t wait to wear our rings forever!

Besvarelse fra Holts Gems
We had a great consultation with…
We had a great consultation with Caitlin who was lovely and gave us lots of time to explore different stones and designs. She really helped make the process of finding a ring so much smoother and the gemstones are stunning.

Besvarelse fra Holts Gems
Holts Gem were simply brilliant
Holts Gem were simply brilliant. May was excellent and came prepared with samples of what we discussed over the phone. The design was spectacular.

Besvarelse fra Holts Gems
Expert, pragmatic.
Amy was really helpful and with her expert, pragmatic advice, she set me at ease without in anyway pushing options that weren’t for me. Flexible, with good stock. I felt well advised. Highly recommend.

Besvarelse fra Holts Gems
Perfect Engagement Ring!
We had a wonderful experience with Holts Gems choosing and purchasing my fiancé's engagement ring.
Amy was lovely from start to finish, showing us several different options based on our preferences, and worked really hard getting the custom made ring ready to collect even before the advised timescale, as we really wanted to get it before a pre-planned family get-together!
My fiancé is thrilled with the ring, it is perfect!
Thank you Amy and Holts Gems!

Besvarelse fra Holts Gems
Excellent gems and staff!
Holts staff were very helpful and knowledgable, making the design process very easy. The quality of the finished ring is excellent! Highly recommend.

Besvarelse fra Holts Gems
A Gem of a find (excuse the pun)!
Holts have been fabulous to work with from start to finish. Understanding my requirements and budget, sourcing the best stone for me
I had asked a zillion questions, dithered, emailed for clarification on things but every time my questions were answered in a professional prompt manner
I have wasted hours just looking at my ring and thrilled every time at looking
Thank you all (especially Alicja & May)

Besvarelse fra Holts Gems
Spot on throughout!
Spot on throughout! Great experience from start to finish.
Right from the start, May created a relaxed environment and showed us a range of stones that met our requirements, as well as some options we hadn't previously thought of.
After the initial visit, May was very helpful in answering all my questions with patience and clarity. She made the guided me through the process of making the challenging final decission, and kept me updated once decided upon.
Upon collection of the finished engagement ring, Alicja kept up the relaxed atmosphere, and provided additional explanation about insurance and aftercare.

Besvarelse fra Holts Gems
Fantastic Service, Amazing Results
Simei made the whole experience fantastic and personal. The results are amazing and the team delivered ahead of schedule. I would recommend Holt Gems to all.

Besvarelse fra Holts Gems
Buying an engagement ring.
The levels of patience and expertise made the process of choosing an engagement ring exactly what I'd hoped for. Holts carefully listened and acted on my preferences but added valuable and appropriate advice too, which all helped me choose the best diamond ring I could. Everything was explained and understandable and I know I've got the perfect ring for the perfect person. Would highly recommend.

Besvarelse fra Holts Gems
Quality Jewellery with excellent customer care
I contacted Holt Gems after they were recommended to me as I wanted a quality jade bangle. I was not disappointed with my choice. Alicja provided a selection of bangles for me to try and was very attentive. I did not feel pressured or rushed, it was a nice experience and I got a perfect bangle.

Besvarelse fra Holts Gems
Managed to create what I was looking…
Managed to create what I was looking for in a short timeframe. Staff are very friendly and helpful. Great experience all round.

Besvarelse fra Holts Gems
A very satisfied customer
Alicja, May and the team at Holts Gems have done the most wonderful job in interpreting my vision for a pendant and I could not be more thrilled with the result. They were patient and fun to work with and made the whole process special. They are also extremely good value which is a bonus! I cannot recommend them highly enough.

Besvarelse fra Holts Gems
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







