I chose Holts Gems as the designer and maker of our engagement ring due for several reasons, but mostly due to their customer service, where they were extremely attentive and helpful. I never felt any... Se mere
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Alicja and the team at Holts helped me to design a bespoke gemstone ring for a special occasion. We looked at a variety of gemstones and talked through a number of possible designs, helping me get t... Se mere
I thoroughly enjoyed the whole process of choosing all the elements of my bespoke ring. Holts Gems were brilliant from start to finish, very knowledgeable, they expertly guided me through each step o... Se mere
Virksomheden har svaret
Seamless experience. I had the pleasure of being helped by May who struck the perfect balace of encouraging, knowledgeable, and incredibly friendly. I had absolutely no idea where to start and we e... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Based in London's Hatton Garden, Holts Gems are a second generation family business, specialising in bespoke engagement rings, fine jewellery, loose gemstones and bespoke jewellery design. We offer one of the largest collections of precious and semi-precious gemstones in the UK. Our team of highly trained Lapidaries are happy to fashion your gemstone into any shape according to your requirement as well as repairing or re-polishing a gemstone to its original condition. We also offer pearl and bead re-stringing, gemstone testing and jewellery valuation services. Since its opening in 1948, Holts Gems has come to symbolise the highest degree of expertise and integrity within the jewellery and gemstone trade. Holts Gems is proud to have been recognised for its exceptional standards of service, and consequently honoured with a number of awards, including the Luxury Business accolade at the Family Business of the Year 2014 and the Independent Retailer of the Year at the Retail Jeweller awards.
Kontaktoplysninger
1st Floor, 39 Greville Street, EC1N 8PJ, London, Storbritannien
- 02074055286
- info@holtsgems.com
- holtsgems.com
5,0
Fremragende
244 anmeldelser
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Besvarelse fra Holts Gems
Dear Kathryn,
Thank you for your feedback! We're glad to hear you were happy with the personal service. We appreciate your support and hope to assist you again in the future.
Best Regards,
Madeline
Holts Gems Team
Very helpful team and beautiful earrings
Very helpful team and beautiful earrings
3. januar 2025
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Dear Letty,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team at Holts Gems and love the earrings. We truly appreciate your support and hope to serve you again soon!
Kind Regards,
Madeline
Holts Team
I have been going to Holts for 2 decades
I have been going to Holts for 2 decades, and have consistently found them to provide an exceptional and very personal service. I have purchased pieces from them, of exquisite taste; I have had repairs done; and I have had jewellery designed by them. Their gems are beautiful, their designers create just the right piece according to your wishes, and the workmanship is superb. When leaving your precious items for repair, you can rest assured that they are in safe, professional and totally reliable hands. They are also very friendly and a pleasure to deal with. Highly recommend.
23. december 2024
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Dear Susan,
Thank you so much for your kind and heartfelt review! We are incredibly grateful for your continued trust in Holts Gems over the past two decades. It’s wonderful to hear that you’ve had such positive experiences with us, whether it’s purchasing pieces, having jewellery repairs done, or working with our designers to create something unique just for you.
We’re thrilled that you appreciate the quality of our gems, craftsmanship, and the personal service we strive to provide. Knowing that you feel your precious items are in safe hands means the world to us, and we’re so glad that our team’s expertise and friendly approach have made a lasting impression.
Your recommendation is truly appreciated, and we look forward to continuing to serve you for many more years to come.
Warmest regards,
Madeline
Holts Gems Team
Great experience with Holts Gems :)
My partner and I had a great experience arranging our wedding rings with Holts. Everyone we interacted with was friendly and knowledgeable, and we are very happy with the result :)
19. december 2023
Besvarelse fra Holts Gems
Dear Toby,
Thank you for your wonderful review! We're so happy to hear that you and your partner had such a great experience with us. It's fantastic to know that you found our team both friendly and knowledgeable, and that you're both pleased with your wedding rings.
Wishing you both all the best as you celebrate this special time, and should you need any assistance in the future, we'd be more than happy to help!
Warm regards,
Madeline
Holts Gems Team
Custom made ring
I had a ring designed and made from several old gemstone rings. The staff were all friendly and helpful, and provided good advice. I am delighted with the final product
15. november 2024
Besvarelse fra Holts Gems
Hi!
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you're delighted with your bespoke ring. It was a pleasure to work with you and bring your vision to life using your old gemstone rings. If you ever need any further assistance or advice, we're always here to help!
Warm regards,
Melissa
Really recommend May and Holt's Gems
May and Holt's Gems are exceptional. From my first email inquiry, May was responsive and helpful, which was a big factor in my decision to go with Holt's. When I visited in person, she was patient and took the time to explore all the options. She provided great guidance, ensuring I felt confident in my choice without ever rushing me—especially for such an important decision. Thanks to her attention to detail and expert advice, we ended up with exactly what I wanted. It was a wonderful experience, and I would definitely recommend them.
10. november 2024
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Hi Benjamin,
Thank you for your glowing review! We're so pleased to hear about your wonderful experience with May and our team at Holt's Gems. Providing personalised guidance and ensuring confidence in such meaningful decisions is always our priority. We'll be sure to pass your kind words on to May—she’ll be thrilled to hear them! Thank you for choosing us, and we hope to assist you again in the future.
Warm regards,
Melissa
Professional jewellers and wonderful people!
We have been customers of Holts since 2008, when we had a diamond solitaire in a platinum setting especially designed and made for us. At that time we were guided by Jason and Alicja, and the ring was made by Robin.
A couple of years later, our daughter had her diamond solitaire engagement ring made at Holts with help from Jasón and Alicja.
Recently we were in Spain, and Maureen accidentally caught the clasp of her ring on something metallic in our car, breaking the ring and the stone fell out! Thankfully we found the diamond.
On Thursday past we went by appointment to see Alicja, and we decided to have the diamond reset. Alicja pulled out all the stops and had the job completed on Friday afternoon, the day before we were due to fly back to Ireland.
The help and advice is as excellent as the jewellery itself which clearly gives us the confidence to keep going back, and to recommend them to our family and friends.
Alicja’s help this time, and the service she has given us has been outstanding!
We cannot recommend Holts highly enough.
8. november 2024
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Dear Peter,
Thank you for your heartfelt review and for being such loyal customers since 2008—it truly means the world to us! We’re honoured to have been part of so many special moments for your family. Your trust and recommendations are the highest compliments we could ask for. We look forward to welcoming you back in the future, and please don’t hesitate to reach out if there’s ever anything we can do for you!
Warm regards,
Melissa
Besvarelse fra Holts Gems
Dear Richard,
Thank you for your kind words! We always strive to put great care and attention into every piece to ensure the best results for our customers. We’re delighted you noticed and appreciate it!
Warm regards,
Melissa
Stella helped me find the perfect ring…
Stella helped me find the perfect ring for my soon to be fiance (hopefully).
10/10 service and would definitely recommend!!
30. oktober 2024
Besvarelse fra Holts Gems
Dear Luc,
Thank you for your amazing review! We're so glad Stella could help you find the perfect ring for such a special moment. Best of luck with your proposal—we’re sure it will be unforgettable! Let us know if there’s anything else we can assist with. 😊
Best wishes,
Melissa
Thank you so much to Alicja and the Holts team!!
Thank you so much to Alicja and the Holts team for helping me with my fiancée’s emerald engagement ring. I had a tight timeline of around 4-weeks to arrange a ring and most jewellers were advising of a 5-6 week turnaround, plus I was having the issue of not being able to physically view the ring I wanted at other appointments. However at Holts, Alicja was able to help me with my tight timeline and during my appointment physically show me how various stones looked with different ring options - which helped massively! Thankfully my (now) fiancée loved the ring and all of her friends were buzzing with it too. Once again, huge thanks to Alicja and the Holts team!!
17. september 2024
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Dear Sam,
Thank you so much for your wonderful review! We’re thrilled Alicja and the team were able to help you create the perfect emerald engagement ring within your tight timeline. It’s fantastic to hear that your fiancée loved the ring and that it was a hit with her friends too! Moments like these are why we do what we do. Wishing you both all the happiness in this exciting new chapter, and we’re always here to help with any future needs!
Best wishes,
Melissa
Great care and service.
From first phone call we felt Holts would be the right place to bring our antique ring to be 'saved'. Farah helps us decide what to do with the extremely weakened ring. My daughter chose to have the diamonds reset and to add a small emerald. The work was done within our time in London and we are so happy that our heirloom ring has been remodelled for my daughter.
1. november 2024
Besvarelse fra Holts Gems
Dear Coombs,
Thank you for your lovely review! We’re so pleased to hear that Farah and our team could help preserve and transform your antique ring into a beautiful heirloom for your daughter. It’s always an honour to work on such meaningful pieces. We’re thrilled that you’re happy with the result, and we hope it brings joy for generations to come!
Best wishes,
Melissa
A very professional jewellery company
The staff were so helpful and friendly, they took on board exactly what style of ring I wanted made. Several emails followed together with a couple of CAD designs, alterations were never too much trouble. May was particularly helpful.
25. oktober 2024
Besvarelse fra Holts Gems
Dear Ed,
Thank you for your kind words! We're delighted to hear that you had such a positive experience with our team and that we could bring your vision to life. May and the team take pride in ensuring every detail is perfect, and we’re so glad you felt supported throughout the process. If you ever need anything else, don’t hesitate to reach out!
Best wishes,
Melissa
Very helpful and efficient service and…
Very helpful and efficient service and I LOVE my new ring
Thanks
22. oktober 2024
Besvarelse fra Holts Gems
Dear Roz,
Thank you for your lovely feedback! We're so glad to hear you love your new ring. It was our pleasure to assist you, and we’re always here if you need anything in the future!
Best wishes,
Melissa
Besvarelse fra Holts Gems
Hi Becky,
Thank you so much for your kind words and for choosing us! We're thrilled to hear that you enjoyed our personalised service. Your feedback means a lot to us, and we're always striving to make every experience a 5-star one. If there's anything more we can do to improve or assist you in the future, please don't hesitate to let us know. We look forward to welcoming you back soon!
Kind regards,
Melissa
Liam and Annie’s engagement
With Holts i felt very comfortable and assured that my idea of a dream engagement ring would become a reality. Alicja handled my whole journey with total professionalism and integrity, she made sure I was aware of all the different possibilities and designs. The whole process took around 6 weeks from start to finish and I was kept informed of the making of the ring the whole way. I could not recommend this very established company enough! 10/10. Thankyou very much! My newly made fiancé is very happy with her ring too!
20. august 2024
Besvarelse fra Holts Gems
Hi Liam,
Thank you so much for your kind words and for trusting Holts Gems with such a meaningful project! We’re thrilled to hear that Alicja made the process smooth and that your fiancé loves the ring. Congratulations on your engagement, and if you ever need anything in the future, we’d be happy to help again!
All the best,
Melissa
Fabulous service and beautiful ring
I'm so pleased to have gone to Holts for my engagement ring. I worked with May to choose a setting and she was brilliant, she understood what I wanted and was super helpful. The diamond from my grandma's ring was carefully removed and a beautiful modern ring was created.
I also met with Farah and Stella who were great and super helpful.
I highly recommend Holts.
12. september 2024
Besvarelse fra Holts Gems
Thank you for your wonderful review! We're thrilled that May, Farah, and Stella were able to help create the perfect engagement ring for you, especially with such a sentimental diamond. We're honoured to have been part of this special journey and appreciate your recommendation!
All the best,
Melissa
Craftsmanship is of a very high…
Craftsmanship is of a very high quality, as are the stones. I am absolutely delighted with it.
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Hi Abigail,
Thank you for your fantastic review! We're delighted to hear that you're pleased with the craftsmanship and quality of the stones. Your satisfaction is our top priority, and it’s wonderful to know that you’re absolutely delighted with your piece. We appreciate your support and look forward to serving you again in the future!
Best wishes,
Melissa
Professionals with great customer care.
Farah and Amy are just total professionals, really helpful and knowledgeable. They have helped us design perfect wedding rings and we really appreciate it. They understood our budget and worked really hard to help us make rings personal to us. Holts really does have outstanding service and customer care.
12. august 2024
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Hi Finn,
Thank you so much for your wonderful review! We're thrilled to hear that Farah and Amy were able to help you create the perfect wedding rings. It means a lot to us that you felt supported throughout the process, and we're glad we could help make your rings personal and special to you both. Your kind words about our service and customer care truly warm our hearts. Congratulations on your upcoming wedding, and thank you for choosing Holts!
Best wishes,
Melissa
Another fantastic experience once again…
Another fantastic experience once again with Holts; they never fail to amaze me with their creativity, craftsmanship, professionalism, expertise and love for their job. We have been on the full design journey 3 times now and I wouldn’t go anywhere else for bespoke pieces. Thank you Alicja and team, you are incredible at what you do and do it with such joy, love and care! See you soon, Francesca and Steve
10. juli 2024
Besvarelse fra Holts Gems
Dear Francesca and Steve,
Thank you so much for your wonderful review! We're thrilled to hear that you've had another fantastic experience with us. It's always a pleasure working with you, and we're grateful for your continued trust in our creativity and craftsmanship. Alicja and the entire team are dedicated to delivering the best for our clients, and your kind words mean the world to us. We look forward to embarking on many more design journeys with you!
Warmest regards,
Melissa
Excellent
Holts Gems made my ring buying process very easy, welcoming and not pressured at all, leaving me a very satisfied customer. The prices aren't bad, and I would highly reccommend them
6. juli 2024
Uopfordret anmeldelse
Besvarelse fra Holts Gems
Dear Ben,
Thank you so much for your wonderful review! We're delighted to hear that your ring buying process was easy and welcoming. It's important to us that our customers feel comfortable and never pressured. We're thrilled you're satisfied with your purchase and appreciate your recommendation. If you need anything in the future, don't hesitate to reach out!
Best regards,
Melissa
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