Holts Gems Anmeldelser 244

TrustScore 5 ud af 5

5,0

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I chose Holts Gems as the designer and maker of our engagement ring due for several reasons, but mostly due to their customer service, where they were extremely attentive and helpful. I never felt any... Se mere

Bedømt til 5 ud af 5 stjerner

Alicja and the team at Holts helped me to design a bespoke gemstone ring for a special occasion. We looked at a variety of gemstones and talked through a number of possible designs, helping me get t... Se mere

Bedømt til 5 ud af 5 stjerner

I thoroughly enjoyed the whole process of choosing all the elements of my bespoke ring. Holts Gems were brilliant from start to finish, very knowledgeable, they expertly guided me through each step o... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Seamless experience. I had the pleasure of being helped by May who struck the perfect balace of encouraging, knowledgeable, and incredibly friendly. I had absolutely no idea where to start and we e... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Guldsmed
  2. Smykkedesigner
  3. Smykkeproducent
  4. Smykkeforretning

Skrevet af virksomheden

Based in London's Hatton Garden, Holts Gems are a second generation family business, specialising in bespoke engagement rings, fine jewellery, loose gemstones and bespoke jewellery design. We offer one of the largest collections of precious and semi-precious gemstones in the UK. Our team of highly trained Lapidaries are happy to fashion your gemstone into any shape according to your requirement as well as repairing or re-polishing a gemstone to its original condition. We also offer pearl and bead re-stringing, gemstone testing and jewellery valuation services. Since its opening in 1948, Holts Gems has come to symbolise the highest degree of expertise and integrity within the jewellery and gemstone trade. Holts Gems is proud to have been recognised for its exceptional standards of service, and consequently honoured with a number of awards, including the Luxury Business accolade at the Family Business of the Year 2014 and the Independent Retailer of the Year at the Retail Jeweller awards.


Kontaktoplysninger

5,0

Fremragende

TrustScore 5 ud af 5

244 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

Fantastic Jewelers

Holts were fantastic in building my engagement ring. I had a custom cut stone that I wanted set and Marianne and the team were hugely helpful in finding the right settings to my specific requirements. Would 100% recommend you speak to them if you are in the market for jewelry

12. juli 2021
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Besvarelse fra Holts Gems

Dear Jonathan,
Thank you for your kind words. It was a pleasure to work with you on your bespoke design!
Warm regards,
Marianne

Bedømt til 5 ud af 5 stjerner

Knowledgable team - would 100% recommend!

I was originally looking for an emerald ring as a gift for my girlfriend, however the extremely knowledgable team at Holts Gems guided me towards looking at Garnets. I didn't know much about gems and have very limited jewellery knowledge, but the team were so kind and helpful in advising me every step of the way without being patronising or making it intimidating. I would highly recommend to anyone looking to buy jewellery to take a look at Holts Gems. Fantastic service, lovely team, and I now have a very happy girlfriend!

11. juni 2021
Bedømt til 5 ud af 5 stjerner

It was our first visit to Holt's

It was our first visit to Holt's. The staff were very friendly and informative, without pushing for a sale. A very nice experience and we'd definitely return.

2. juni 2021
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Besvarelse fra Holts Gems

Thank you for your lovely message.
It has been a pleasure meeting you both and we will be thrilled to assist you in the future.

My warmest regards,

Alicja

Bedømt til 5 ud af 5 stjerner

Excellent service

Excellent service from Alicja, very satisfied customer

2. juni 2021
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Besvarelse fra Holts Gems

Dear Tom,
Thank you for your review!
I very much enjoyed helping you with your very special piece of jewellery.

My warmest regards,

Alicja

Bedømt til 5 ud af 5 stjerner

Thanks for finding me the most perfect stones and designing my dream ring

Alicja was so helpful in designing my engagement ring. She asked all the right questions to understand what I likes and didn’t like and made really helpful suggestions. All of the stones she found for me were so spot on in terms of what I wanted that it was difficult to choose. She then designed and created the most beautiful ring. We can’t wait to come back to get our wedding bands. After looking elsewhere I’m confident I got really good value for money at Holts. And the whole design process was really fun too.

13. maj 2021
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Besvarelse fra Holts Gems

Dear Cathy,

It is always a pleasure to meet someone as passionate about gemstones as yourself.
I am pleased you enjoyed the process and the final ring.
I hope you will enjoy it for many years to come.

I wish both of you all the very best in the future.

My warmest regards,

Alicja

Bedømt til 5 ud af 5 stjerner

Would definitely recommend Holts

Would definitely recommend Holts to anyone looking to buy an engagement ring in Hatton Garden. There is so much choice in the area but the personalised time, patience and attention I received at Holts from Emily was unlike anywhere else. Apart from the great customer service, you can tell immediately the gems are excellent quality. I can't stop staring at how much my new engagement ring sparkles - can't wait to show it off!

5. maj 2021
Bedømt til 5 ud af 5 stjerner

Fantastic service!

Fantastic service! Would thoroughly recommend!

4. maj 2021
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Besvarelse fra Holts Gems

Dear Oliver,

Thank you for your kind words.

My very best wishes,

Alicja

Bedømt til 5 ud af 5 stjerner

Alicja from Holts Gems was a pleasure…

Alicja from Holts Gems was a pleasure to work with on my ring. She was very helpful, always able to make a tweak when I asked and I’m so happy with the ring they made for me. Would thoroughly recommend them to others.

3. maj 2021
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Besvarelse fra Holts Gems

Dear Hannah,
Thank you again for taking your time to write us a review.
It has been a pleasure working on your bespoke design and I am pleased to hear you are enjoying your ring.

My warmest wishes,

Alicja

Bedømt til 5 ud af 5 stjerner

Would recommend to anyone

Was struggling to find a pale pink Sapphire ring anywhere and Holts came up during a google search for gems. Was so glad that they did. From the first point of contact Alicja was helpful, knowledgable and personable and had a lovely selection of stones to look at. Timescales and costs for making the piece were clear and advice on was given at every step of the process to ensure the piece created was perfect. They are definitely experts and brilliant at what they do and I wouldn’t hesitate to recommend them to anyone.

1. maj 2021
Uopfordret anmeldelse
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Besvarelse fra Holts Gems

Thank you for your kind words. I loved working with you on the special pink sapphire ring. Coloured gemstones are very unique and each stone is different and therefore immediately recognisable, and it is lovely to find someone that shares our passion for gems.
I am very pleased you are enjoying your ring.

My warmest regards,

Alicja

Bedømt til 5 ud af 5 stjerner

Excellent service and advice provided…

Excellent service and advice provided by Alicja and the team who provided a detailed condition report and clean of an engagement ring. Would highly recommend.

20. april 2021
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Besvarelse fra Holts Gems

Dear Nick,
Thank you very much for taking time to review us. I am glad we could help.
My best wishes,

Alicja

Bedømt til 5 ud af 5 stjerner

I thoroughly recommend Holts Gems

I thoroughly recommend Holts Gems - the whole process from start to finish was brilliant. I was a complete novice when it came to anything to do with rings and stones - Marianne was incredible at taking the time to talk every element through with me and ensure that the final piece was exactly what I was looking for. There was clear communication and updates about the progress throughout and the final ring was made within the timeframe originally discussed. We couldn't be happier with the final product - the ring looks incredible.

6. april 2021
Bedømt til 5 ud af 5 stjerner

Wonderful service with Holts Gems

My experience with Holts Gems could not have been better. I didn’t know if I would be able to choose an engagement ring during lockdown, but Marianne made the process really easy and I managed to design my ideal ring with her help. Holts gave me so much choice, help with the design and so much information when selecting my diamonds and at every stage. Marianne spent a lot of time with me talking through options and I never felt rushed in to a decision. I collected my ring this week and I cannot stop looking at it! It’s even better than what I imagined and exactly what I wanted. It’s perfect and I cannot thank Marianne enough!

19. marts 2021
Bedømt til 5 ud af 5 stjerner

Very friendly and professional

Very friendly and professional, made the buying experience enjoyable, Marianne was very knowledgeable and helpful, would recommend to anyone

2. februar 2021
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Besvarelse fra Holts Gems

Dear Chris,
Thank you so much for your kind words. It was pleasure to work with you and look forward to working with you again!
All the best,
The Holts Gems Team

Bedømt til 5 ud af 5 stjerner

Holts went well above and beyond

Holts could not have gone to more trouble to make sure our product was an incredible success; we have used them for the past twenty years, and the results have always been absolutely brilliant. They really let the gems speak for themselves and the quality is always excellent. They are lovely people too!

28. januar 2021
Uopfordret anmeldelse
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Besvarelse fra Holts Gems

Dear Nick,
Thank you for your lovely review. We very much enjoyed working on your special project. We hope it will be enjoyed for many years to come.
It is always a pleasure to work with you.

My warmest regards,

Alicja

Bedømt til 5 ud af 5 stjerner

Amazing experience

Amazing experience, I love my ring!! Marianne was our Jewellery Consultant and she did a fantastic job. My fiancé had an initial consultation with Marianne over Zoom to discuss ring preferences (setting, stone, size of diamond, price range etc.) and gave him good advice based on these preferences. I had already sent him some ideas of rings I liked, so from those pictures Marianne was also able to understand the style I was looking for. After that they were in regular contact and the process was very smooth. Marianne was very knowledgeable and professional. She not only showed him the rings but took the time to give a lot of explanation which he really appreciated - the different types of settings, how the rings are made, why they are bespoke. She also explained how to measure your ring size so that when he proposed the ring was the correct size, and arranged fast courier delivery so that it arrived before I had to leave back to the US! It was perfect timing and without her exceptional customer service he would have had to propose without the ring. Overall - my ring was exactly what I was looking for, and I get so many compliments.

24. januar 2021
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Besvarelse fra Holts Gems

Thank you so much for your kind words! It was an absolute pleasure to work with you and we could not be happier for you and your fiancé.
All the best,
The Holts Team

Bedømt til 5 ud af 5 stjerner

Holts have produced for my wife a…

Holts have produced for my wife a beautiful pair of tourmaline earrings. They are set in gold with a diamond halo. Holts sourced the tourmaline stones and designed the earring. They are exquisite, thank you.

5. januar 2021
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Besvarelse fra Holts Gems

Dear Anthony,
Many thanks for your lovely review.
I very much enjoyed working on the special earrings. I hope they can be enjoyed for many years to come.

My warmest regards,

Alicja

Bedømt til 5 ud af 5 stjerner

Virtual appointment for Sapphire and Diamond Ring

I had a wonderful experience using the virtual appointments. Alicja guided me through the process of creating my bespoke ring. She advised me so well and clearly when creating my sapphire and diamond ring. She showed me a great selection of lovely gemstones. It was a really simple process and easy to understand. I’m really happy with my ring. I would definitely recommend.

23. december 2020
Bedømt til 5 ud af 5 stjerner

Professional and enthusiastic

I’ve used Holt’s for years to service my Pearl engagement ring but this time I entrusted them to rebuild my Grandma’s beautiful diamond engagement ring that had worn dangerously thin. They were amazing, considerate and professional but also wonderfully enthusiastic and excited about the ring. I can’t thank them enough for the work, it’s beautiful. Thank you x

22. december 2020
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Besvarelse fra Holts Gems

Dear Nicola,
It is always such a pleasure to work with you and we were very excited to help you with your beautiful ring. We felt honoured to help recreate your family heirloom and give it a new lease of life.

Bedømt til 5 ud af 5 stjerner

Valuation

Very detailed and in depth valuation and report, carried out sympathetically and professionally - with utmost courtesy, and help, at difficult pandemic time Thank you very much indeed. I am all the wiser for this. Wonderful service.

22. december 2020
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Besvarelse fra Holts Gems

Thank you for your lovely review and kind words.

Bedømt til 5 ud af 5 stjerner

Imaginative ideas for beautifully made…

Imaginative ideas for beautifully made custom jewellery which are always well received, and Alicja is a lovely and helpful person to deal with.

21. december 2020
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Besvarelse fra Holts Gems

Dear Martin,
Thank you for your lovely review. Your ideas are always so imaginative and we enjoy making them come to life. We look forward to the next one!

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