Best Holidays Car Parking Anmeldelser 

94
•
TrustScore 4 ud af 5

3,8

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Avoid this company at all costs – refund request completely ignored I paid £20 for airport transfers as part of my Luton Park & Ride booking. On my return, their vehicle had broken down, so I... Se mere

Bedømt til 4 ud af 5 stjerner

Departure went smoothly. Found one parking space at Holiday Inn. Driver was there to give instructions and took us straight to the airport terminal. On arrival we reported straight to the company on l... Se mere

Bedømt til 5 ud af 5 stjerner

Honestly at first i had a doubt, because i never done anything like this before i usually go direct to airport parking. After everything the service was brilliant, Paul the driver was very good, the... Se mere

Bedømt til 5 ud af 5 stjerner

Context: this was our 9th holiday car parking this year. Experience: Exemplary! Driver was already waiting for us on departure and was cheerful and courteous at 5AM. On collection, the car wa... Se mere

Virksomhedsoplysninger

  1. Parkeringsplads

Skrevet af virksomheden

Best Holidays Car Parking ltd. is the UK market leader in airport parking providers, with its extra feature of advance booking. Best Holidays Car Parking ltd only uses reputable parking slots which are fully insured and maintain a high customer satisfaction rating. We offer free amendments and cancellations if you choose to book flexible product.


Kontaktoplysninger

3,8

God

TrustScore 4 ud af 5

94 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,8

Alle anmeldelser

(94)

21 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 3 ud af 5 stjerner

Read the T&C in detail before booking

The price seemed pretty good but didn’t make it clear you have to pay the fee for the driver to enter and leave the car park, resulting in £20 of charges. My car was absolutely filthy when I collected it so I’ve also had to pay to have it cleaned. I wouldn’t recommend or use them again.

21. november 2024
Best Holidays Car Parking-logo

Besvarelse fra Best Holidays Car Parking

Hi Candice,
We are extremely sorry for the inconveniences caused. Airport entry and exit fee are always excluded from the booking price because these charges are directly collected by airport staff and clearly mentioned in T&C. if you need any further assistance please write us at info@holidayscarparking.uk

Thanks
Holiday Car Parking Ltd

Bedømt til 5 ud af 5 stjerner

Airport Parking

Drop off at the airport was great and also the pick up was so quick.

26. november 2024
Best Holidays Car Parking-logo

Besvarelse fra Best Holidays Car Parking

Thank you so much for your love and support

Bedømt til 3 ud af 5 stjerner

On drop off there was a delay in the…

On drop off there was a delay in the car being picked up but there was a lack of comms as to why. On returning the comms was better as i was advised to wait in the terminal building for 15-20 minutes but it ended up a wait of 50 minutes.
I have emailed holidayscarparking.uk twice for a VAT receipt and have not had a reply as yet.

25. november 2024
Best Holidays Car Parking-logo

Besvarelse fra Best Holidays Car Parking

we are very sorry for the inconvenience we are investigating the matter with service provider and will come to you with any compensation we could provide.

Bedømt til 4 ud af 5 stjerner

Efficient and polite

Efficient service, very polite driver and all round great customer service. Would definitely use them again.

1. december 2024
Uopfordret anmeldelse
Best Holidays Car Parking-logo

Besvarelse fra Best Holidays Car Parking

Thank you so much for your love and support.

Bedømt til 5 ud af 5 stjerner

Great customer service

Due to an accident I was unable to take up my booking. This company was marvellous and gave me a refund. I was totally satisfied and would recommend them

28. oktober 2024
Best Holidays Car Parking-logo

Besvarelse fra Best Holidays Car Parking

Thank you so much for your love and support. we always care about our customers.

Bedømt til 5 ud af 5 stjerner

The experience of meet and greet…

The experience of meet and greet parking was better than expected, not knowing how it would go when you have a flight to catch. The price was competitive, and the whole experience went smoothly. A member from the company contacted us whilst we were on our way and reassured us that he would be there to meet us. On return a member contacted us as soon as the plane landed, and once contacting them again after collecting the bags and making our way to the meeting place there was someone there with our vehicle. Thank you guys

17. september 2024
Best Holidays Car Parking-logo

Besvarelse fra Best Holidays Car Parking

Thank you so much for your love and support.

Bedømt til 3 ud af 5 stjerner

Long collection delay for Meet & Greet

Generally happy with the courtesy and overall approach of the team. However, having to wait for 30 minutes for a Meet & Greet service after we had already cleared customs, was not good. You had our flight number and should have known our flight had landed on time, so you could (and I believe, should) have been brought our car closer to the airport for collection, to reduce that delay.

16. september 2024
Best Holidays Car Parking-logo

Besvarelse fra Best Holidays Car Parking

We are really sorry for the trouble. due to the overload of jobs this happens some times but we will ensure that this type of things not happens again.

Bedømt til 5 ud af 5 stjerner

Gatwick trouble

This was the first time I had received a call whilst on the motorway to Gatwick to ask how I was getting on.
On arrival, Naphew kept us waiting only about 5 minutes.
I got to the Gatwick check-in to discover that I had left my passport at home.
Naphew had already left the airport, so I had to recall him to get my car back.
I explained the problem and he even offered to go and collect it, over an hour away! I needed to reject his very kind offer.
On returning to Gatwick, Naphew was back with 10 minutes to take my car away and when we returned from Sicily, Naphew was back with us to return my car in only about 10 minutes.
This is easily the BEST meet & greet I have ever experienced.
I would have given a 6* recommendation if there was such a button to press !
Terence Lyons

11. august 2024
Best Holidays Car Parking-logo

Besvarelse fra Best Holidays Car Parking

Thank you so much for your love and support.

Bedømt til 5 ud af 5 stjerner

Great friendly and efficient staff

Great friendly and efficient staff. Online booking was easy, Ace Parking were fast answering the phone with a query I had and always provide me with an excellent service. Thank you for making our arrival and leaving easy and simple

11. august 2024
Best Holidays Car Parking-logo

Besvarelse fra Best Holidays Car Parking

Thank you so much for your love and support.

Bedømt til 1 ud af 5 stjerner

the phone number of the attendant was 07917878566. He didn’t give his name. I booked for my parking meet and greet…

I booked for my parking meet and greet on this website for SMG VIP meet and greet. I booked the timings well in advance with flight number etc for 1900 in the evening. Some one from SMG rang me early morning at 0415am on the day and he said he was waiting for my car. I explained to him that I was not due till the evening.
In the evening I was delayed due to traffic by 50 mins and I rang them 1/2hr before arriving to airport to inform my arrival. though i was delayed I was well before my departure time and there were no calls at 1900. I was rudely informed by the attendant of the call that my booking is lapsed and the person demanded £140 on the phone to take my car. He asked me to read the terms and conditions while I was driving the car very well knowing that I have to catch a flight. This was a cold blooded blackmail. I had been doing meet and greet for over 25 years and I have never had such a horrible experience....

7. maj 2024
Uopfordret anmeldelse
Best Holidays Car Parking-logo

Besvarelse fra Best Holidays Car Parking

Thanks for sharing information we are working to get the information and inquiry sent to the parking provider. We also asked for the full refund of booking amount. We will send you update to your registered email address once the matter is investigated.

Hi Vivekanandan Kumar,
We are very sorry if you have experienced such a bad behavior, we strongly apologies for the inconvenience caused, can you please provide the details about the attendant eg. name or phone number so that we can investigate the matter.
as we are not direct providers so we always prefer best providers to work with us, we have temporarily terminated this provider from our platform and we are not now selling their product until we are investigating the matter. In case they were found guilty we will permanently switch off this product at our platform to avoid such cases in future.

Thanks and looking forward to reply from your side.

Best Regards:
Holidays Car Parking

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