Best Holidays Car Parking Anmeldelser 

Avoid this company at all costs – refund request completely ignored

I paid £20 for airport transfers as part of my Luton Park & Ride booking. On my return, their vehicle had broken down, so I was told to arrange my own transport back to the car park, costing £17.93.

I was given £15 cash and specifically told to email for the remaining reimbursement. I did exactly that, providing all receipts and evidence. Despite this, my request for the outstanding amount has been completely ignored.

Breakdowns happen, but ignoring a legitimate reimbursement request after failing to provide a paid-for service is unacceptable.

Based on my experience, I would avoid this company at all costs. Extremely poor customer service and aftercare.

When I called 45 minutes ahead for my meet and greet at Stansted, the instructions on where to go were vague. “Green Zone C”. I saw a Zone A and B and went there in front of terminal to C. When I called to see where they were, they said it was the multi storey Green car park, ground floor, row C!!! Cost me £10 more! Guy arrived and took the car.
On arrival next day, took 30 minutes to bring back the car. Wanting to get home, I drove off, paid the £13 to exit and left. As I reached down into grab one of the 2 Red Bull cans I had left in the door, knowing I’d be tired, they were gone. Then I noticed everything on the passenger seat was in the back. I grabbed the box of breakfast bakes, 3/5 had been eaten, one of the wrappers was thrown on the floor too.
So someone had been in the car on the passenger seat and they had helped themselves to my food and drink.
When I called them, they just put the phone down on me.
I will be downloading the dash cam recording to see where they had been and listening to the audio!
You expect a company doing this sort of job to be trustworthy. Not this one!!!

Instructions were clear enough for drop off and pick up, no damage to vehicle and polite service. Can’t fault the pricing. They were about 10-15 minutes later than advised though, which means they drop a star.

Fairly smooth experience. Drop off very easy. I forgot to call ahead but they were there within 10 minutes.Slightly delayed on picking up. But they kept me updated by phone and were honest that they had 2 flights arrive at same time. Price good, will use again. Ideal if you don’t want to get the shuttle bus

We were met at the short stay car park by a lovely man. He took our car and on our return we were met again at the car park. A great service

Overall had nice experience without any hassles. Staff (Paul) was awesome and shout for his services.

Departure went smoothly. Found one parking space at Holiday Inn. Driver was there to give instructions and took us straight to the airport terminal. On arrival we reported straight to the company on luggage collection, we were directed to the car park but spent about 15 minutes waiting. Otherwise all went well

Honestly at first i had a doubt, because i never done anything like this before i usually go direct to airport parking. After everything the service was brilliant, Paul the driver was very good, the meet and greet was how it supposed to be. The price was good Im glad i chose Best Holiday Parking. Thanks

Helpfull driver who picked up and then returned my car. Clear instuctions throughout.

The drop off was fine, called on way to check arrival time and short wait for guy to pick up car. However It took an hour to get picked up after our holiday, despite calling as instructed after baggage pick up. I realise this is in small print but difficult to work out why it took so long, not ideal with family after a long journey

I have used this company several times, when traveling and am now know as a little of a parking wizard as I always find the competitive price, while the truth is that I only go on this website.

All joking aside, beside the competitive prices they find me, there service is second to none. I have a tendency to fly on short notice and they are quick and will always confirm that you are sorted and all information is correct.

Once complexly my fault on the morning of our holiday I realised parking was done for the evening not morning. and called them hours before we where due to leave for the airport it was all sorted while I was on the phone to them, I even got a call back to check that all was ok after all had been confirmed.

As they are finding your your parking for your not actually running the service they cannot of curse always know what will happen and I did once have an issue with a middle of the night parking (this was at an airport I rarely use) so I chose to fill in the "how was the service" email you get afterwards and again contacted personally with an apology and they corrected this and I have never been booked on with the same parking service again.

In a world of AI chatbots and call centres, the personal and exceptional customer service makes you feel a little VIP and that is on top of me using this site at first because it was the best offer.

Do NOT trust this company, they will let you down and are completely untrustworthy.

Excellent experience, easy booking online. Meet and green service was great,Friendly people, good service, i would use again

Friendly people. Efficient service. I would use again

The price of parking was v competitive. The car was delivered back to us exceptionally quickly. Staff are very helpful.

I would never recommend anyone booking this car parking provider. I booked my service at 12:30 and at 12noon when i was 30 mins away from the airport i called the collection number which stated "this number is disconnected", i also called the whatsapp number that had sent my booking confirmation and it did not go through i was blocked. I further emailed the help email on their website and never got a response. I was then forced to book and pay for more expensive parking 20 mins before my flight and paid an extortionate amount and almost missed my flight. I got a text message from their whatapp at 4:30pm asking if my car collection went well which made me very livid as no one had collected my car or bothered to return my calls. I was promised an investigation and refund and compensation and to date nothing has been done. I had to do a chargeback from my credit card to get the money back but i am owed a formal apology plus compensation for what has happened. I have been recieving random ridiculous messages on whatsapp from "customer services" with empty promises of an investigation or refund. All i can say is DO NOT BOOK WITH THESE SCAMMERS!!!!!!!

I have never parked at Gables Hotel before but I certainly will next time I use Birmingham Airport.
Great Location, easy to find and great staff that are helpful and nice

I would give 0 stars if i could. Rang the number constantly for over 30 minutes with no answer. Arrived the the airport with no one to pick up our car. Ended up booking urgent parking which cost us extra money. Avoid at all cost. SCAMMERS!!!!!!!

Exceptional experience! On my way to the airport, they reached out to ask for my estimated arrival time. True to their word, once I got there, they promptly assisted me with my bags onto the van, and we proceeded directly to the airport drop-off. After touching down at 1 am, I informed them that I had arrived, cleared passport control, and picked up my luggage. Within just 5-10 minutes, they picked me up from the drop-off point and took me straight to my vehicle. The whole process was seamless and cost a fraction of what I'd pay for official Gatwick parking or other pricey meet and greet services. I'll definitely choose them again in the future. Much appreciated!

This is a reliable service and they answer the phone !