The Great Indian Rail Journey packs a punch. We covered so much ground in a fortnight and every detail of our journey was carefully planned and executed by our fabulous guide, Gajendra, and the lo... Se mere
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Se, hvad kunderne siger
The organisation of our trip to India from home pick up through multiple check ins and tours was excellent. In particular our tour guide, Gajendra Singh Rathore was outstanding. Knowledgeable, helpful... Se mere
The tour guide Gajendra we had for the great Indian rail tour was simply the best we have ever had. His kindness and patience has gone above and beyond. The history of India he related was so full o... Se mere
They book airline tickets on a group booking which means you can’t chose your seats. We ended up sitting apart. Worse, despite booking a vegetarian meal this failed to be delivered on both 13 hour... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
EXPERIENCE IS EVERYTHING With over 70 years' experience we know a thing or two about what makes a wonderful holiday. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. All this is backed up by the high standards and service you’d expect from Saga.
Kontaktoplysninger
3 Pancras Square, N1C 4AG, London, Storbritannien
- 0800 9885 886
- holiday.saga.co.uk
4,3
Fremragende
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 69 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Captivating Norway
Great varied trip - well organised and tour manager very good at communicating with the group and sorting out any issues
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Maz,
Thank you for your lovely feedback. We’re so pleased you enjoyed the variety the trip offered and that everything ran smoothly. It’s great to hear that your Tour Manager looked after you all so well.
We will pass on your kind words and we hope to welcome you on another adventure soon.
Best Wishes,
Deb
Saga Holidays
fast track late booking…
Late booking organised by agent Melanie, could not have been handled better.
enquiry afternoon15th holiday confirmed and paid for 16th pm.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Patricia,
Thank you for your wonderful feedback. We are so pleased to hear everything came together smoothly and quickly for your trip. Melanie will be delighted to know her support made such a positive difference. We really appreciate you taking the time to share your experience and hope you have an amazing holiday.
Best Wishes,
Nick
Saga Holidays
Great booking process
I have just booked our first holiday with Saga. The agent, Nadia, was very friendly and clear. She was able to answer all my questions. Full marks for the booking process! Hoping the rest of our Saga experience is just as stress-free and enjoyable
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Kathy,
Thank you for your kind words. We are delighted to hear your booking experience was so smooth and that Nadia was able to guide you clearly and confidently every step of the way. It’s great to know all your questions were answered and you felt well looked after. We really appreciate your feedback and hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Easy peasy booking experience
Booking my holiday with a real person via phone conversation was a positive experience, your agent was very pleasant helpful, and patient, only downside was the phone number wasn’t easy to find the one on website is incorrect
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Ann,
Thank you for your lovely feedback. We are so pleased you enjoyed booking over the phone and that our team made the experience easy and comfortable for you.
We’re sorry to hear about the difficulty finding the correct phone number, your feedback is really helpful, and we’ll make sure this is looked into so it’s clearer and easier for others to get in touch.
We appreciate you choosing us and hope you have a fantastic holiday.
Best Wishes,
Nick
Saga Holidays
Prompt, helpful ans efficient.
Our phone call was answered immediately, and Graham was able to answer all our questions and get out ideal holiday booked and confirmed in a few minutes.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Christopher,
Thank you for taking the time to share your review. We are delighted to hear that Graham was able to answer all your queries and help you confirm your booking.
We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Outstanding Help and a Better Price Too
Melisa was brilliant from start to finish.
She took the time to properly check availability for us and even found an option a week later at a better price. She guided us expertly through every step of the booking process, and we felt completely looked after throughout. A really professional, reassuring service.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Sy,
Thank you for taking the time to share your feedback for Melissa. We are delighted to hear that you have been able to confirm the holiday you wanted. We will pass on your kind words and hope you have a wonderful trip.
Best Wishes,
Nick
Saga Holidays
Excellent customer serviceChanda took my booking over the phone
Chanda took my booking over the phone. He was so patient with me. He explained everything, gave me time to check that my travel partner was happy with everything. He then called me back to confirm my booking .
Excellent ambassador for Saga.
Thank you
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Yvonne,
Thank you for taking the time to share such wonderful feedback. We are delighted to hear that Chanda provided such great service throughout your booking. We will pass on your kind words, which will mean a great deal to him. We appreciate your recognition and hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Unfortunately I had to cancel my…
Unfortunately I had to cancel my holiday at short notice due to a serious family illness. I was very impressed with the way it was dealt with . Very kind and compassionate.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Gilly,
Thank you for sharing your experience with us during what must have been a very difficult time. We’re so sorry to hear about your family illness, but we’re glad our team could support you with compassion when you needed it most. Your kind words truly mean a lot and we hope to be able to assist you again in the future.
Best Wishes,
Deb
Saga Holidays
MY HOLIDAY in plain lanquage
Rebecka was very good and explained everything about the holiday to me
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Rod,
Thank you for taking the time to share your experience. We are delighted to hear that Rebecka was able to help you confirm your booking and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Helped booking a guided tour
We had a few questions so decided to call rather than book online. Katrina was very helpful. She answered our questions and helped us right through the booking process.
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Ashley,
Thank you for taking the time to share your feedback. We are really pleased to hear that Katrina was so helpful and that you have confirmed your booking.
We hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Excellent phone contact through the…
Excellent phone contact through the booking process and attendant phone calls.
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Tim,
Thank you for taking the time to share your review. We are delighted to hear that our team were so helpful with your booking and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
The agent we spoke to on the telephone
The agent we spoke to on the telephone, Chandan, was extremely helpful, friendly and professional. He made the whole booking procedure easy and it was a pleasure to deal with him.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Merilyn,
Thank you for taking the time to share your review. We are really pleased to hear that Chandan was able to help you with your booking. We will pass on your kind words and we hope you have a fantastic holiday.
Best Wishes,
Deb
Saga Holidays
Hidden 'add ons' in travel insurance…
Hidden 'add ons' in travel insurance led to me being unable to claim for cancellation of holiday will never use them again and please be very very careful and read small print ( if you can) . Cancellation should NEVER be an option
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi,
We’re really sorry to hear about your experience and disappointment with your travel insurance. We understand how frustrating it can be when something isn’t as clear as expected, especially when it relates to something as important as cancellation cover.
Your feedback is taken seriously, and we always aim to ensure our policies and any optional extras are clearly explained so customers can make informed choices. We will use your comments to review how this information is presented and where we can improve clarity.
If you would like to discuss this further, please do contact our team at customerservices@sagatravelgroup.com with your booking reference and preferred contact details, and our team will contact you directly.
We do hope that we can restore your faith in us.
Best Wishes,
Deb
Saga Holidays
Complete holiday arranged without any…
Complete holiday arranged without any fuss. Staff member Michaela handled everything skilfully from start to finish and had a very pleasant manner.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi JJ,
Thank you for your kind words. We’re delighted to hear everything was arranged smoothly and that Michaela took such great care of your booking. We’ll make sure to pass on your lovely feedback to her, it will mean a lot. We hope you have a fantastic holiday.
Best Wishes,
Deb
Saga Holidays
First experience of booking with Saga
Just booked a university holiday, first time with Saga. Kayleigh was extremely helpful and friendly making the whole process so easy.
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Carol,
Thank you for choosing to book with us for the first time. We are so pleased to hear Kayleigh made the process easy and provided such friendly, helpful service, it’s exactly what we aim for. We really appreciate your feedback and hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Manisha was so very helpful
Manisha was so very helpful. Patience and efficiency personified. As an 80 something the booking process can be daunting and it is so important one is not “rushed”. I was relaxed and comfortable throughout.
She called me back as arranged the next day, giving me time to think through and consider all my options.
Thank you Manisha! Thank you Saga
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi,
Thank you for sharing your experience. We are so pleased to hear Manisha took the time to support you with such care, patience, and professionalism. Making sure our customers feel relaxed, informed, and never rushed is incredibly important to us, so it’s wonderful to know she made the process comfortable for you.
We’ll make sure to pass on your kind words, she’ll be delighted to hear them. Thank you again for your lovely feedback, and we hope you have a really enjoyable holiday.
Best Wishes,
Deb
Saga Holidays
This was the coastal experience week…
This was the coastal experience week cruise starting May 29th in Croatia on MV Amorena. Tour manager Bobby with his fountain of knowledge and sense of humour and the excellent crew who could not have been more helpful and friendly. Marko produced excellent dishes everyday and Tamara served us with courtesy. and friendliness at every meal and kept our glasses topped up. . The captain kept us safe along the beautiful coast and Tanya kept our cabins cleans. ‘ The rest of the crew worked tirelessly and the highlight was when the sails were hoisted by the them enabling us to sail in the breeze.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Christine,
Thank you for sharing such a wonderful account of your trip. We’re delighted to hear how much you enjoyed your time on board and that the team made such a great impression throughout your journey.
It’s fantastic to know Bobby’s knowledge and humour, along with the care and dedication of the crew, helped make your experience so special. We’ll make sure to pass on your kind words to Marko, Tamara, the Captain, Tanya, and the rest of the team, they’ll be thrilled to hear how much their hard work was appreciated.
Thank you again for your lovely feedback, and we hope to welcome you on board again soon.
Best Wishes,
Deb
Saga Holidays
Booking
Tried to book online and all was going well until the payment. After inputting my info the System froze on me,
Gave them a call and got everything sorted very quickly by Melissa.
Thanks
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Susan,
Thank you for your feedback. We’re sorry to hear you experienced an issue during the online payment process, but we’re pleased that Melissa was able to step in and get everything sorted quickly for you. We’ll make sure your comments are shared, and we appreciate you taking the time to let us know about your experience.
We hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Booking holiday with Saga was easy and…
Booking holiday with Saga was easy and straightforward.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Christopher,
Thank you for sharing your review. We're so pleased to hear that our team were able to help you with your booking and we hope you have a fantastic holiday.
Best Wishes,
Nick
Saga Holidays
I spoke to Michaela to book a holiday…
I spoke to Michaela to book a holiday and she was so helpful. I didn't feel rushed and she made the experience friendly.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Elaine,
Thank you for taking the time to share your review. We are delighted to hear that that Michaela so helpful and that you have confirmed your booking. We will pass on your kind words and we hope you have a lovely holiday.
Best Wishes,
Nick
Saga Holidays
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