Saga MUST make it clear when taking bookings that the hotels they use in Europe will not be exclusive to Saga clients. In October we found ourselves in a hotel in Madeira expecting guests to be minim... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The organisation of our trip to India from home pick up through multiple check ins and tours was excellent. In particular our tour guide, Gajendra Singh Rathore was outstanding. Knowledgeable, helpful... Se mere
The Great Indian Rail Journey packs a punch. We covered so much ground in a fortnight and every detail of our journey was carefully planned and executed by our fabulous guide, Gajendra, and the lo... Se mere
The tour guide Gajendra we had for the great Indian rail tour was simply the best we have ever had. His kindness and patience has gone above and beyond. The history of India he related was so full o... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
EXPERIENCE IS EVERYTHING With over 70 years' experience we know a thing or two about what makes a wonderful holiday. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. All this is backed up by the high standards and service you’d expect from Saga.
Kontaktoplysninger
3 Pancras Square, N1C 4AG, London, Storbritannien
- 0800 9885 886
- holiday.saga.co.uk
4,3
Fremragende
3 t anmeldelser
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Har besvaret 69 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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I spoke to Michaela to book a holiday…
I spoke to Michaela to book a holiday and she was so helpful. I didn't feel rushed and she made the experience friendly.
3. juni 2026
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Besvarelse fra Saga Holidays
Hi Elaine,
Thank you for taking the time to share your review. We are delighted to hear that that Michaela so helpful and that you have confirmed your booking. We will pass on your kind words and we hope you have a lovely holiday.
Best Wishes,
Nick
Saga Holidays
Customer care at its best
A huge thank you to Lisa who dealt with my change/cancellation request with total professionalism and, more importantly, great kindness and patience. She is a credit to SAGA, a really positive example of customer care.
3. juni 2026
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Besvarelse fra Saga Holidays
Hi Clive,
Thank you so much for your kind words. We are delighted to hear that Lisa was able to support you with such care and consideration. It’s wonderful to know she made a positive difference. We’ll make sure to pass on your feedback, which we know she will greatly appreciate.
We hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Great professional customer service
Rang saga this morning with a couple questions which were answered professionally quickly and in full by shanielle hay .Such great customer service so helpfull nothing was too much trouble thank you shanielle .Booked a safari to mabula game lodge .what a great holiday and good price everything included .Thank you saga can’t wait to experience the safari now we are flying out in may 2027 .
2. juni 2026
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Hi Robert,
Thank you for taking the time to share your review. We are delighted to hear that Shanielle was so helpful and that you have confirmed your booking. We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
The person I dealt with was remarkably…
The person I dealt with was remarkably helpful and patient. She went to great lengths to assist.
2. juni 2026
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Hi Barbara,
Thank you for taking the time to share your feedback. We are really pleased to hear that our team were able to help you with your booking and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
University Trip Booking
I booked a University trip with Chandan. He is a top guy - very professional as well as knowledgeable. He is a credit to your company. Thanks for all your help Chandan.
2. juni 2026
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Besvarelse fra Saga Holidays
Hi,
Thank you for taking the time to share your review. We are delighted to hear that Chandan was able to help you confirm your booking. We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Efficient and charming
Efficient and charming. Very clear and precise
1. juni 2026
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Besvarelse fra Saga Holidays
Hi Patricia,
Thank you for taking the time to share your review. We are delighted to hear that our team were able to help you with your booking and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Too many children at this Hotel if you want a relaxing break
We stayed at the Best Triton Hotel in Benamadena
The Hotel looked very nice our room was nice unfortunately we were on the 9th floor and for three days of our 14 day stay only one of the two lifts was working and one day there was no water in our room also we was above the Irish bars and they were shouting till at least 3am in the morning so not much sleep
The Hotel had 4 pools and one rooftop pool not one was for adults only they were full of young children with footballs and inflatables so no swimming which I love we had to go for a swim in the sea
We went all inclusive trying to get a drink was very hard work at meal times it was fine
There was a child brought a scooter down at evening meal and another brought a football I also thought there was a dress code some of the guest looked like they had just come from the pool or beach I expected better
The evening entertainment left a lot to be desired also it was full of young children running around all night not what we expected from a Saga holiday
The Taxi from home to the airport and airport to the hotel were fabulous but the two on return I would sooner have booked my own we felt the hotel was understaffed we had trouble trying to find a clean table at lunch time only for a waiter to come and wipe the bits off the table onto the floor kids poking there fingers in the food overall not the best holiday at least the weather was good
Maybe my first and last Saga holiday
E Sidwell
12. maj 2026
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Besvarelse fra Saga Holidays
Hi,
Thank you for taking the time to share your detailed feedback about your recent stay at the Best Triton Hotel.
We are very sorry to hear that your experience did not meet your expectations, particularly in relation to the hotel facilities and overall atmosphere. We understand how important a relaxing and comfortable holiday is, and it’s disappointing to learn that several aspects of your stay impacted your enjoyment.
We would really like the opportunity to look into your concerns fully and address them appropriately. Please could you contact our Guest Experience team directly at customerservices@sagatravelgroup.com with your booking details and the team will be in contact with you.
We genuinely value your feedback as it helps us to review and improve our holidays, and we hope we will have the opportunity to restore your confidence in Saga in the future.
Best Wishes
Deb
Saga Holidays
Very easy booking
Very easy booking. Young lady very helpful..
Everything booked pleased
1. juni 2026
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Hi Wendy,
Thank you for sharing your review. We are so pleased to hear that our team were so helpful and we hope you have a fantastic holiday.
Best Wishes,
Deb
Saga Holidays
Disappointing experience.
Grand Designs of Portugal.
Just because the itinerary mentions your stays will be in luxury Pousadas don’t expect to have a luxury room or fine dining. The standard of rooms we experienced were below that of medium priced hotels. Deeply disappointed by the holiday and Saga’s response to my complaint. Terrible customer service.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Grace,
Thank you for taking the time to share your feedback. We are very sorry to read how disappointed you were with both the accommodation standards and your overall experience. We appreciate that expectations around the Pousadas are high, and we are sorry that the rooms and dining did not meet those expectations during your trip.
We are also concerned to hear your comments about customer service and your experience following your complaint. This is certainly not the level of care we aim to provide, and we are sorry that you feel let down.
We understand that our Guest Experience Team have already been in touch with you. However, if you have any further concerns, please do respond directly to their correspondence, we would very much welcome the opportunity to make sure that your feedback is fully addressed.
Your comments are important to us and have been shared with the relevant teams as we continuously review and improve our tours.
We do hope that we can go some way to restoring your faith in us.
Best Wishes,
Deb
Saga Holidays
Following my previous review
Following my previous review, it was suggested that I contact Customer service to see if they could help further. This morning I was contacted by a young lady (Carolina), saying how sorry they were about the events that lead up to cancellation, and who could have been a robot, reiterating their cancellation policy. Maybe if their cancellation policy was highlighted, ( instead of being contained within their very many pages of terms and conditions) at the time of booking, ie if cancelled with 28 days of their holiday date, regardless of a Medical Emergency, Saga would only refund 10% of their fully paid holiday, I wonder how many of their (valued?) Seniors would book?
30. maj 2026
Uopfordret anmeldelse
Professional but Personable Booking Experience
Graham provided a professional but friendly experience for my holiday booking. It was so easy to understand him as his voice was very clear.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi,
Thank you for taking the time to share your review. We are delighted to hear that Graham was able to answer all your queries and help you confirm your booking.
We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
BE AWARE 90% cancellation fee
If there was a 0 response they would have it! My husband was in hospital for 6 days, having had a heart attack and various procedures, stress or what? We had 28 days to go before a booked holiday with Saga and they have charged us 90% cancellation fee on a holiday that was nearly £4000, more stress! We thought Saga was a company that catered for the elderly and whilst knowing a cancellation fee may be due, 90% does seem extreme. Who can predict a heart attack? so be aware no quarter given by Saga.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi,
Thank you for taking the time to share your experience. We are very sorry to hear about your husband’s recent health emergency. We hope he is now recovering well.
We completely understand how distressing it must have been to cancel your holiday under such unexpected and worrying circumstances. Our cancellation charges are set out in our booking conditions and are based on how close to departure the cancellation is made. We do appreciate, however, that situations like this are unforeseen and extremely difficult.
For this reason, we always strongly recommend that customers take out comprehensive travel insurance at the time of booking, as this can often cover cancellation costs in the event of serious illness or medical emergencies.
We would very much like the opportunity to look into your situation further and see if there is anything more we can do to help. Please could you contact our Guest Experience team directly at customerservices@sagatravelgroup.com, including your booking details, so we can review your case in more detail.
Best Wishes,
Deb
Saga Holidays
I phoned Saga to change a booking from…
I phoned Saga to change a booking from one tour to a completely different one. I feared there might be difficulties, but in fact the advisor (I didn’t get his name) was incredibly helpful and efficient, even tbough the line kept delaying responses.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Andrew,
Thank you for taking the time to share your experience. We're really pleased to hear that your booking change was handled smoothly and that our team were able to assist you efficiently, especially with the delays on the line.
Your kind feedback is much appreciated and will be shared with the team. We hope you have a fantastic time on your new tour and look forward to welcoming you again soon.
Best Wishes,
Nick
Saga Holidays
A full range of experiences
We saw and experienced a great deal. From the bus having to reverse in a road tunnel to seeing the expanse of Tokyo from the Skytree. From doing our best to avoid eating Horsemeat to sampling a range of delicious Japanese dishes.
25. maj 2026
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Besvarelse fra Saga Holidays
Hi,
Thank you for sharing your experience! It sounds like your tour was filled with memorable moments. It’s great to hear you embraced both the surprises and the culinary adventures along the way, even when stepping outside your comfort zone. We’re delighted you had the chance to explore so many different sides of Japan and hope those memories stay with you for a long time. We look forward to helping you plan your next adventure.
Best Wishes,
Nick
Saga Holidays
Essence of Japan tour
Sarah Nye was an excellent tour manager, also Reiko was a great tour guide.
I enjoyed Japan, the people were lovely and country was fascinating. Watching sumo wrestling live was great, I found it really exciting.
I expected there to be a lot of walking but I didn't expect quite so many steps to all the places we visited. Some places were extremely crowded with many large groups of schoolchildren which made seeing things difficult.
The hotels and coaches were all very good quality, the staff were very helpful and the coaches were always on time.
The booking process was simple and the chauffeur service from the house was excellent and much appreciated.
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Brenda,
Thank you for your thoughtful feedback. We are so pleased you had such a positive journey and that both Sarah and Reiko helped bring the experience to life for you. It’s wonderful to hear how much you enjoyed the culture, the warmth of the people, and highlights like seeing sumo wrestling in person.
We appreciate your comments about the pace and the level of walking involved, as well as the busy nature of some locations, this is really helpful insight for future guests. It’s great to know the accommodation, transport, and punctuality all met your expectations, and that the booking process and chauffeur service made things smooth from start to finish.
Thank you again for sharing your experience with us, we look forward to you joining us again soon.
Best Wishes,
Nick
Saga Holidays
Excellent experience booking my winter…
Excellent experience booking my winter break with Saga on their web page, all hassle free.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi David,
Thank you for your lovely feedback. We are delighted to hear that booking your winter break was smooth and hassle‑free, and that our website made the process so straightforward. We hope you have a fantastic holiday.
Best Wishes,
Nick
Saga Holidays
Booking Experience
Just booked with Lisa for India's Golden Triangle Escorted tour. I usually book online but had a couple of questions and wanted to speak to someone directly. How nice it was to do that, Lisa was patient, helpful, informative and made it so easy to do! I did a bit of chopping and changing but she couldn't have been nicer and so much better than online bots etc. Thank You Lisa!
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Janet,
Thank you for sharing your experience. We are so pleased you chose to get in touch and that Lisa was able to help you with your booking. It’s great to hear she provided such patient, helpful and informative support, especially while you explored different options.
We’ll make sure to pass on your kind words to her, she’ll be delighted to know she made such a difference. We hope you have a fantastic time on your Golden Triangle tour.
Best Wishes,
Nick
Saga Holidays
A note of thanks to Lisa at Saga.
A note of thanks to Lisa at Saga for helping me book a Christmas holiday in the UK when all appeared to be fully taken.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Paul,
Thank you for your kind words. We are so pleased that Lisa was able to step in and help secure your Christmas break, even when availability was limited. She’ll be thrilled to know her support made a difference. We hope you have a wonderful festive holiday.
Best Wishes,
Nick
Saga Holidays
Saga's refusal to honour a written quotation…
Sad that I have to give such a poor rating to saga when all my previous bookings with them have been satisfactory. The details are as follows:-OnMay 13th I looked up a holiday for 1st of September, and was sent a written quote (by email).When I later attempted to turn this into a firm booking, your system refused to accept it and UNBELIEVABLY INCREASED THE PRICE BY A MASSIVE £631. (18 %). I followed this up with a phone call to your customer "service", which resulted in me being on the phone for the best part of an hour, with the agent being unable to find the email quote. After being offered an alternative price which still fell short of the original quote (which I declined) . This resulted in me having to email a copy of the original quote to the agent whilst I was still on the phone to her. She then undertook to ring me back shortly after the matter had been looked into. This she did and agreed to book the holiday at the original quoted price.There are many aspects of Sagas service which are attractive such as home pick up and return, but your web site and phone booking system leave a great deal to be desired. As for this particular booking is concerned, it has now been resolved to my satisfaction, but has left me with a somewhat jaundiced view of Saga's Customer Service in general, and in particular its somewhat "opaque" Pricing Policies.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Geoffrey,
Thank you for taking the time to share your experience. We are really sorry this situation caused you frustration and took so much effort to resolve.
We appreciate you highlighting how the pricing inconsistency and difficulty locating your quote affected your confidence. We understand why this would be disappointing. It’s also concerning to hear how long you had to spend on the phone, particularly when you had already been provided with written confirmation.
That said, we’re pleased the issue was ultimately put right and that the original price was honoured, but we recognise this should have been a much smoother and more transparent process from the outset.
Your feedback regarding both our website and phone booking experience is invaluable and will be shared with the relevant teams to help improve clarity and reliability going forward.
We truly value your continued loyalty and are grateful you’ve travelled with us before. We hope we can restore your confidence in the future and that you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Adriatic Coastal Explorer
Our original holiday was planned to Jordan but for obvious reasons it was cancelled so we opted for the Adriatic Coastal Explorer. This was wonderful.
The MY Amorena is a beautiful yacht, immaculately maintain by the crew of seven. The food was delicious, always plenty and how the two chefs managed in such a small galley was great. Our tour manager, Bobby was first class. He showed his pride in his country with every explanation of the landscape, the people, their history and their customs, their education system and something that was close to Bobby's heart, their food.
He recommended the right places to eat to get authentic Croatian food. Our evening entertainment was well organised to suit the age demographic of everyone on board.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Saga Holidays
Hi Margaret and Denis,
Thank you for your wonderful feedback. We are so pleased you chose to travel with us and that your alternative journey turned into such a memorable experience.
It’s fantastic to hear how much you enjoyed life on board MY Amorena. The crew work incredibly hard to create a welcoming and comfortable atmosphere, and your kind words about their care, attention to detail, and culinary efforts will mean a great deal to them.
We’re also thrilled that Bobby made such a positive impact on your trip. His passion and knowledge really enhance the experience, and it’s lovely to know his recommendations and insights helped you connect more closely with the destination.
We hope to have the pleasure of welcoming you on another adventure in the future.
Best Wishes,
Nick
Saga Holidays
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