HIPPO Anmeldelser 

Besvarelse fra HIPPO

For 4 dage siden

Thank you for your kind review :)

Besvarelse fra HIPPO

For 4 dage siden

Hello,

Thanks for the review!

Sounds like HIPPO was a good fit for your street. No one wants the headache of trying to squeeze a skip into a narrow one-way road, so being able to tuck the bag just inside the gate makes life a lot easier.

Love that the collection was so smooth you only realised we'd been when you looked out of the window! 😄

Thanks for choosing HIPPO, and we're glad we could help save you a bit of money too.

Team HIPPO

Besvarelse fra HIPPO

For 4 dage siden

Hello,

Thanks for the review!

Really glad HIPPO worked well for you. Sometimes you just need a simple alternative to a skip that does the job without any hassle.

Thanks for choosing us, and we'd love to help again when the next project comes along.

Team HIPPO

Besvarelse fra HIPPO

For 4 dage siden

Hello,

Thanks for the review!

No fuss is exactly what you want when you're trying to get rid of waste. Glad you got the call back you needed, and then before long the HIPPOBAG was gone and out of your way.

Really appreciate the kind words about the experience overall. Thanks for choosing HIPPO!

Team HIPPO

Besvarelse fra HIPPO

For 4 dage siden

Hello,

Thanks for the review!

Glad everything went smoothly, and the call the day before is always a nice touch so you know it's on the way. Then it's just a case of the bag being collected and the job being done. 😊

Thanks for choosing HIPPO!

Team HIPPO

Besvarelse fra HIPPO

For 4 dage siden

Hello,

Thanks for the review!

It's great to hear everything happened exactly as expected. An early morning collection that's done so quietly you barely notice it is always a good result. 😊

We're glad the bag was collected on the day arranged and that the whole process, from booking through to collection, worked smoothly for you.

Thanks for choosing HIPPO and for taking the time to share your experience.

Team HIPPO

Besvarelse fra HIPPO

For 4 dage siden

Hello,

Thanks for taking the time to leave a review and for giving HIPPO another try.

We're sorry to hear your first couple of collections didn't go as smoothly as they should have. We can understand how frustrating it is to be told a collection can't go ahead, especially when it appears there were no access issues, and then to experience further delays after booking a collection through the app.

That said, we really appreciate you sharing the detail of what happened. Feedback like this helps us identify where things haven't worked as expected, whether that's communication around collections or how bookings made through the app are being processed.

Thank you for your honesty, and we're sorry your experience hasn't reflected the level of service we aim to provide.

Team HIPPO

Besvarelse fra HIPPO

For 4 dage siden

Thank you for the 5 star review :)

Besvarelse fra HIPPO

For 4 dage siden

Hello,

Thanks for the review! 😊

Glad everything was nice and easy from start to finish. Getting the bag ordered, filled, and collected within 48 hours of booking is exactly how it should be.

Thanks for choosing HIPPO, and we're pleased the service worked so well for you.

Team HIPPO

Besvarelse fra HIPPO

For 4 dage siden

Hello,

That might be the best review we've seen😄

Low cost, fast delivery, fast collection... sounds like we ticked all the right boxes.

Thanks for choosing HIPPO and for the brilliant feedback.

Team HIPPO

Besvarelse fra HIPPO

For 4 dage siden

Hello,

Thanks for the recommendation! It's great to hear everything went smoothly from start to finish and that our customer service team looked after you along the way.

"Can't fault it" is always nice to hear. 😊 Thanks for choosing HIPPO and for taking the time to leave a review.

Team HIPPO

Besvarelse fra HIPPO

For 5 dage siden

Hello,

Thank you for taking the time to leave your review. We're sorry to hear that your experience did not meet your expectations.

We have listened back to the call you referenced and can confirm that the concerns you raised have been addressed internally. We sincerely apologise for the manner in which the interaction made you feel, as this is not the standard of customer service we aim to provide.

We're also sorry that your overall experience fell short, particularly regarding the communication and support you received during the collection process. We understand how frustrating this must have been and appreciate you bringing it to our attention.

Your feedback has been taken seriously and will help us improve both our service and customer communication going forward.

Team HIPPO

Besvarelse fra HIPPO

For 5 dage siden

Hello,

Thank you for taking the time to leave your review. We’re genuinely sorry for the frustration and stress this has caused, especially when you had work scheduled to start and were relying on the bag arriving in time.

We completely understand why you are disappointed. Having the bag fail to arrive after being promised delivery on multiple occasions is unacceptable, and we appreciate how frustrating it must have been to spend time chasing updates while your planned works were approaching.

This is not the experience we want our customers to have, and we’re very sorry that we let you down. We would like the opportunity to investigate exactly what happened with your order and the communication you received.

Please give us a call and ask to speak directly with our Customer Service Manager, who will personally review the matter with you and look into what went wrong.

Once again, we sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.

Team HIPPO

Besvarelse fra HIPPO

For 4 dage siden

Thank you for the 5 star review :)

Besvarelse fra HIPPO

For 4 dage siden

Hello,

Thanks for the review!

Glad you found the website easy to use and that the team could help when needed. Friendly, helpful service makes all the difference, so it's great to hear that was your experience.

Thanks for choosing HIPPO!

Team HIPPO

Besvarelse fra HIPPO

For 4 dage siden

Hello,

Thanks for the review!

Glad everything was straightforward, from ordering the bag to booking the collection. Even better that it was collected just a couple of days after you arranged it.

Thanks for coming back to us, and we look forward to helping with your next project.

Team HIPPO

Besvarelse fra HIPPO

For 4 dage siden

Hello,

Thank you for your review. We're pleased to hear we delivered exactly what was needed and took away the soil from your shed and decking projects without any issues.

Thanks for choosing HIPPO!

Team HIPPO

Besvarelse fra HIPPO

For 4 dage siden

Hello,

Thank you for your review. We're delighted to hear you received excellent service from start to finish and that everything, from delivery to collection, went smoothly.

We really appreciate your kind comments about our team and communication.

Team HIPPO

Besvarelse fra HIPPO

For 4 dage siden

Hello,

Thank you for your review. We're pleased to hear you found the service efficient, the collection easy to arrange, and that the area was left tidy afterwards.

Thanks for choosing HIPPO!

Team HIPPO

Besvarelse fra HIPPO

For 4 dage siden

Hello,

Thank you for your feedback. We're sorry to hear that you felt the service was expensive and that your collection took longer than expected.

We're also sorry if there was any confusion regarding the 10% discount.

We appreciate you taking the time to share your experience, as feedback like this helps us identify where we can improve.

Team HIPPO